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I have been using mbam 1.46 for about 5 years on an old XP machine.  When 2.x came out I tried to update, but it caused problems and I went back to 1.46, just updating the database.  That's worked fine for years until about 2 weeks ago,when updating the database, the program froze.  (It's got to just be a coincidence that it's the week XP support ended.  How could it be related?)


After closing and restarting, I get the the following error message:


After clicking ok on the message, mbam then closes.  More accurately, it never opens and won't get past this error message every time. 


After searching the forum, I thought it might just be the a fault in the database when it crashed during downloading/updating it the last time, so I tried to manually replace the .ref file, but that makes no difference.


Can someone tell me what this error message means?  I didn't see it in the error codes FAQ list and the error message says to report the code to the support team.  What is the solution?



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  • Root Admin

Hello and :welcome:

  1. Please try the following and let us know if this corrects your issue or not.  -  MBAM Clean Removal Process 2x
  2. If that does not correct the issue then please read the following and post back the requested logs.  -  Diagnostic Logs
  3. NOTE: There is an FAQ section with valuable information located here:  -  Common Questions, Issues, and their Solutions
  4. NOTE: You may also want to try installing the new beta which has corrected some previously reported issues:  -  Malwarebytes Anti-Malware 2.0.2 Public Beta

Thank You

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