Jump to content

MB gets stuck at Heuristic Analysis


Recommended Posts

  • Root Admin

Hello and :welcome:

  1. Please try the following and let us know if this corrects your issue or not.  -  MBAM Clean Removal Process 2x
  2. If that does not correct the issue then please read the following and post back the requested logs.  -  Diagnostic Logs
  3. NOTE: There is an FAQ section with valuable information located here:  -  Common Questions, Issues, and their Solutions
  4. NOTE: You may also want to try installing the new beta which has corrected some previously reported issues:  -  Malwarebytes Anti-Malware 2.0.2 Public Beta


Thank You
 

Link to post
Share on other sites

Hi, thanks for your response! I have performed step 1 and I am still getting stuck on the heuristic analysis part of the MB scan. Because nothing has changed, I did not make a new FRST log file. The original one I posted should still be accurate, but let me know if you'd like a new one. I have attached the CheckResults.txt file. Please let me know if you need anything else, I can post a Hijackthis log if it would help too. Thanks again!!

CheckResults.txt

Link to post
Share on other sites

  • Root Admin

You need to uninstall your current version of MBAM 2 using the Clean Removal procedure. Then do not reinstall the released version 1004 build.

 

Please download and install the new beta 1007 build

 

https://forums.malwarebytes.org/index.php?showtopic=147144

 

Once you've done that then let me know how it works

Link to post
Share on other sites

  • Root Admin

Okay then, Please read the following and post back the logs when ready.

General P2P/Piracy Warning:
 

 
If you're using
Peer 2 Peer
software such as
uTorrent, BitTorrent
or similar you must either fully uninstall them or completely disable them from running while being assisted here.

Failure to remove or disable such software will result in your topic being closed and no further assistance being provided.

If you have
illegal/cracked software, cracks, keygens etc
. on the system, please remove or uninstall them now and read the policy on
Piracy
.




Before we proceed further, please read all of the following instructions carefully.
If there is anything that you do not understand kindly ask before proceeding.
If needed please print out these instructions.
  • Please do not post logs using CODE, QUOTE, or FONT tags. Just paste them as direct text.
  • If the log is too large then you can use attachments by clicking on the More Reply Options button.
  • Please enable your system to show hidden files: How to see hidden files in Windows
  • Make sure you're subscribed to this topic:
    • Click on the Follow This Topic Button (at the top right of this page), make sure that the Receive notification box is checked and that it is set to Instantly

    [*]Removing malware can be unpredictable...It is unlikely but things can go very wrong! Please make sure you Backup all files that cannot be replaced if something were to happen. You can copy them to a CD/DVD, external drive or a pen drive [*]Please don't run any other scans, download, install or uninstall any programs unless requested by me while I'm working with you. [*]The removal of malware is not instantaneous, please be patient. Often we are also on a different Time Zone. [*]Perform everything in the correct order. Sometimes one step requires the previous one. [*]If you have any problems while following my instructions, Stop there and tell me the exact nature of the issue. [*]You can check here if you're not sure if your computer is 32-bit or 64-bit [*]Please disable your antivirus while running any requested scanners so that they do not interfere with the scanners. [*]When we are done, I'll give you instructions on how to cleanup all the tools and logs [*]Please stick with me until I give you the "all clear" and Please don't waste my time by leaving before that. [*]Your topic will be closed if you haven't replied within 3 days [*](If I have not responded within 24 hours, please send me a Private Message as a reminder)


 
STEP 0
RKill is a program that was developed at BleepingComputer.com that attempts to terminate known malware processes
so that your normal security software can then run and clean your computer of infections.
When RKill runs it will kill malware processes and then removes incorrect executable associations and fixes policies
that stop us from using certain tools. When finished it will display a log file that shows the processes that were
terminated while the program was running.

As RKill only terminates a program's running process, and does not delete any files, after running it you should not reboot
your computer as any malware processes that are configured to start automatically will just be started again.
Instead, after running RKill you should immediately scan your computer using the requested scans I've included.

Please download Rkill by Grinler from one of the links below and save it to your desktop.
 



Link 2

  • On Windows XP double-click on the Rkill desktop icon to run the tool.
  • On Windows Vista/Windows 7 or 8, right-click on the Rkill desktop icon and select Run As Administrator
  • A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
  • If not, delete the file, then download and use the one provided in Link 2.
  • If it does not work, repeat the process and attempt to use one of the remaining links until the tool runs.
  • If the tool does not run from any of the links provided, please let me know.
  • Do not reboot the computer, you will need to run the application again.

 
STEP 01
Backup the Registry:
Modifying the Registry can create unforeseen problems, so it always wise to create a backup before doing so.
  • Please download ERUNT from one of the following links: Link1 | Link2 | Link3
  • ERUNT (Emergency Recovery Utility NT) is a free program that allows you to keep a complete backup of your registry and restore it when needed.
  • Double click on erunt-setup.exe to Install ERUNT by following the prompts.
  • NOTE: Do not choose to allow ERUNT to add an Entry to the Startup folder. Click NO.
  • Start ERUNT either by double clicking on the desktop icon or choosing to start the program at the end of the setup process.
  • Choose a location for the backup.
    • Note: the default location is C:\Windows\ERDNT which is acceptable.

    [*]Make sure that at least the first two check boxes are selected. [*]Click on OK [*]Then click on YES to create the folder. [*]Note: if it is necessary to restore the registry, open the backup folder and start ERDNT.exe


 
STEP 02
Please open Malwarebytes Anti-Malware and from the Dashboard please Check for Updates by clicking the Update Now... link
Open up Malwarebytes > Settings > Detection and Protection > Under Non Malware Protection set both PUP and PUM to Treat detections as malware.
Click on the SCAN button and run a Threat Scan with Malwarebytes Anti-Malware by clicking the Scan Now>> button.
Once completed please click on the History > Application Logs and find your scan log and open it and then click on the "copy to clipboard" button and post back the results on your next reply.
 
 
STEP 03
Please download RogueKiller and save it to your desktop.

You can check here if you're not sure if your computer is 32-bit or 64-bit

  • RogueKiller 32-bit | RogueKiller 64-bit
  • Quit all running programs.
  • For Windows XP, double-click to start.
  • For Vista,Windows 7/8, Right-click on the program and select Run as Administrator to start and when prompted allow it to run.
  • Read and accept the EULA (End User Licene Agreement)
  • Click Scan to scan the system.
  • When the scan completes Close the program > Don't Fix anything!
  • Don't run any other options, they're not all bad!!
  • Post back the report which should be located on your desktop.


 
Thanks
 

Link to post
Share on other sites

I was not able to complete step 2, but here is the log from step 3:

 

 RogueKiller V8.8.15 _x64_ [Mar 27 2014] by Adlice Software

 
Operating System : Windows 7 (6.1.7601 Service Pack 1) 64 bits version
Started in : Normal mode
User : Renee Petrie [Admin rights]
Mode : Scan -- Date : 04/25/2014 19:22:09
| ARK || FAK || MBR |
 
¤¤¤ Bad processes : 0 ¤¤¤
 
¤¤¤ Registry Entries : 9 ¤¤¤
[HJ POL][PUM] HKCU\[...]\System : DisableCMD (0) -> FOUND
[HJ POL][PUM] HKLM\[...]\System : DisableTaskMgr (0) -> FOUND
[HJ POL][PUM] HKLM\[...]\System : DisableRegistryTools (0) -> FOUND
[HJ POL][PUM] HKLM\[...]\System : DisableCMD (0) -> FOUND
[HJ POL][PUM] HKLM\[...]\Wow6432Node\[...]\System : DisableTaskMgr (0) -> FOUND
[HJ POL][PUM] HKLM\[...]\Wow6432Node\[...]\System : DisableRegistryTools (0) -> FOUND
[HJ POL][PUM] HKLM\[...]\Wow6432Node\[...]\System : DisableCMD (0) -> FOUND
[HJ DESK][PUM] HKLM\[...]\NewStartPanel : {59031a47-3f72-44a7-89c5-5595fe6b30ee} (1) -> FOUND
[HJ DESK][PUM] HKLM\[...]\NewStartPanel : {20D04FE0-3AEA-1069-A2D8-08002B30309D} (1) -> FOUND
 
¤¤¤ Scheduled tasks : 5 ¤¤¤
[V2][ROGUE ST] 4803 : wscript.exe - C:\Users\RENEEP~1\AppData\Local\Temp\launchie.vbs //B -> FOUND
 
¤¤¤ Startup Entries : 0 ¤¤¤
 
¤¤¤ Web browsers : 0 ¤¤¤
 
¤¤¤ Browser Addons : 0 ¤¤¤
 
¤¤¤ Particular Files / Folders: ¤¤¤
 
¤¤¤ Driver : [NOT LOADED 0x0] ¤¤¤
[Address] EAT @explorer.exe (WlanAllocateMemory) : MLANG.dll -> HOOKED (C:\windows\system32\Wlanapi.dll @ 0xEE2F8AC8)
[Address] EAT @explorer.exe (WlanCloseHandle) : MLANG.dll -> HOOKED (C:\windows\system32\Wlanapi.dll @ 0xEE2F38A0)
[Address] EAT @explorer.exe (WlanConnect) : MLANG.dll -> HOOKED (C:\windows\system32\Wlanapi.dll @ 0xEE2F5558)
[Address] EAT @explorer.exe (WlanDeleteProfile) : MLANG.dll -> HOOKED (C:\windows\system32\Wlanapi.dll @ 0xEE2F6D10)
[Address] EAT @explorer.exe (WlanDisconnect) : MLANG.dll -> HOOKED (C:\windows\system32\Wlanapi.dll @ 0xEE2F57E8)
[Address] EAT @explorer.exe (WlanEnumInterfaces) : MLANG.dll -> HOOKED (C:\windows\system32\Wlanapi.dll @ 0xEE2F3A80)
[Address] EAT @explorer.exe (WlanExtractPsdIEDataList) : MLANG.dll -> HOOKED (C:\windows\system32\Wlanapi.dll @ 0xEE2F8394)
[Address] EAT @explorer.exe (WlanFreeMemory) : MLANG.dll -> HOOKED (C:\windows\system32\Wlanapi.dll @ 0xEE2FA5A0)
[Address] EAT @explorer.exe (WlanGetAvailableNetworkList) : MLANG.dll -> HOOKED (C:\windows\system32\Wlanapi.dll @ 0xEE2F4F88)
[Address] EAT @explorer.exe (WlanGetFilterList) : MLANG.dll -> HOOKED (C:\windows\system32\Wlanapi.dll @ 0xEE2F7F9C)
[Address] EAT @explorer.exe (WlanGetInterfaceCapability) : MLANG.dll -> HOOKED (C:\windows\system32\Wlanapi.dll @ 0xEE2F4188)
[Address] EAT @explorer.exe (WlanGetNetworkBssList) : MLANG.dll -> HOOKED (C:\windows\system32\Wlanapi.dll @ 0xEE2F5268)
[Address] EAT @explorer.exe (WlanGetProfile) : MLANG.dll -> HOOKED (C:\windows\system32\Wlanapi.dll @ 0xEE2F6A20)
[Address] EAT @explorer.exe (WlanGetProfileCustomUserData) : MLANG.dll -> HOOKED (C:\windows\system32\Wlanapi.dll @ 0xEE2F7B1C)
[Address] EAT @explorer.exe (WlanGetProfileList) : MLANG.dll -> HOOKED (C:\windows\system32\Wlanapi.dll @ 0xEE2F7404)
[Address] EAT @explorer.exe (WlanGetSecuritySettings) : MLANG.dll -> HOOKED (C:\windows\system32\Wlanapi.dll @ 0xEE2F8D88)
[Address] EAT @explorer.exe (WlanHostedNetworkForceStart) : MLANG.dll -> HOOKED (C:\windows\system32\Wlanapi.dll @ 0xEE2F935C)
[Address] EAT @explorer.exe (WlanHostedNetworkForceStop) : MLANG.dll -> HOOKED (C:\windows\system32\Wlanapi.dll @ 0xEE2F9418)
[Address] EAT @explorer.exe (WlanHostedNetworkInitSettings) : MLANG.dll -> HOOKED (C:\windows\system32\Wlanapi.dll @ 0xEE2F99D8)
[Address] EAT @explorer.exe (WlanHostedNetworkQueryProperty) : MLANG.dll -> HOOKED (C:\windows\system32\Wlanapi.dll @ 0xEE2F94D4)
[Address] EAT @explorer.exe (WlanHostedNetworkQuerySecondaryKey) : MLANG.dll -> HOOKED (C:\windows\system32\Wlanapi.dll @ 0xEE2FA020)
[Address] EAT @explorer.exe (WlanHostedNetworkQueryStatus) : MLANG.dll -> HOOKED (C:\windows\system32\Wlanapi.dll @ 0xEE2F9B50)
[Address] EAT @explorer.exe (WlanHostedNetworkRefreshSecuritySettings) : MLANG.dll -> HOOKED (C:\windows\system32\Wlanapi.dll @ 0xEE2F9A94)
[Address] EAT @explorer.exe (WlanHostedNetworkSetProperty) : MLANG.dll -> HOOKED (C:\windows\system32\Wlanapi.dll @ 0xEE2F9744)
[Address] EAT @explorer.exe (WlanHostedNetworkSetSecondaryKey) : MLANG.dll -> HOOKED (C:\windows\system32\Wlanapi.dll @ 0xEE2F9D78)
[Address] EAT @explorer.exe (WlanHostedNetworkStartUsing) : MLANG.dll -> HOOKED (C:\windows\system32\Wlanapi.dll @ 0xEE2F91EC)
[Address] EAT @explorer.exe (WlanHostedNetworkStopUsing) : MLANG.dll -> HOOKED (C:\windows\system32\Wlanapi.dll @ 0xEE2F92A4)
[Address] EAT @explorer.exe (WlanIhvControl) : MLANG.dll -> HOOKED (C:\windows\system32\Wlanapi.dll @ 0xEE2F4A00)
[Address] EAT @explorer.exe (WlanOpenHandle) : MLANG.dll -> HOOKED (C:\windows\system32\Wlanapi.dll @ 0xEE2F1960)
[Address] EAT @explorer.exe (WlanQueryAutoConfigParameter) : MLANG.dll -> HOOKED (C:\windows\system32\Wlanapi.dll @ 0xEE2F3EE8)
[Address] EAT @explorer.exe (WlanQueryInterface) : MLANG.dll -> HOOKED (C:\windows\system32\Wlanapi.dll @ 0xEE2F4668)
[Address] EAT @explorer.exe (WlanReasonCodeToString) : MLANG.dll -> HOOKED (C:\windows\system32\Wlanapi.dll @ 0xEE2F8A54)
[Address] EAT @explorer.exe (WlanRegisterNotification) : MLANG.dll -> HOOKED (C:\windows\system32\Wlanapi.dll @ 0xEE2F5A08)
[Address] EAT @explorer.exe (WlanRegisterVirtualStationNotification) : MLANG.dll -> HOOKED (C:\windows\system32\Wlanapi.dll @ 0xEE2FA358)
[Address] EAT @explorer.exe (WlanRenameProfile) : MLANG.dll -> HOOKED (C:\windows\system32\Wlanapi.dll @ 0xEE2F6F4C)
[Address] EAT @explorer.exe (WlanSaveTemporaryProfile) : MLANG.dll -> HOOKED (C:\windows\system32\Wlanapi.dll @ 0xEE2F87D0)
[Address] EAT @explorer.exe (WlanScan) : MLANG.dll -> HOOKED (C:\windows\system32\Wlanapi.dll @ 0xEE2F4D40)
[Address] EAT @explorer.exe (WlanSetAutoConfigParameter) : MLANG.dll -> HOOKED (C:\windows\system32\Wlanapi.dll @ 0xEE2F3D10)
[Address] EAT @explorer.exe (WlanSetFilterList) : MLANG.dll -> HOOKED (C:\windows\system32\Wlanapi.dll @ 0xEE2F7DCC)
[Address] EAT @explorer.exe (WlanSetInterface) : MLANG.dll -> HOOKED (C:\windows\system32\Wlanapi.dll @ 0xEE2F4470)
[Address] EAT @explorer.exe (WlanSetProfile) : MLANG.dll -> HOOKED (C:\windows\system32\Wlanapi.dll @ 0xEE2F6760)
[Address] EAT @explorer.exe (WlanSetProfileCustomUserData) : MLANG.dll -> HOOKED (C:\windows\system32\Wlanapi.dll @ 0xEE2F78A4)
[Address] EAT @explorer.exe (WlanSetProfileEapUserData) : MLANG.dll -> HOOKED (C:\windows\system32\Wlanapi.dll @ 0xEE2F5CC4)
[Address] EAT @explorer.exe (WlanSetProfileEapXmlUserData) : MLANG.dll -> HOOKED (C:\windows\system32\Wlanapi.dll @ 0xEE2F5F9C)
[Address] EAT @explorer.exe (WlanSetProfileList) : MLANG.dll -> HOOKED (C:\windows\system32\Wlanapi.dll @ 0xEE2F71A8)
[Address] EAT @explorer.exe (WlanSetProfilePosition) : MLANG.dll -> HOOKED (C:\windows\system32\Wlanapi.dll @ 0xEE2F7644)
[Address] EAT @explorer.exe (WlanSetPsdIEDataList) : MLANG.dll -> HOOKED (C:\windows\system32\Wlanapi.dll @ 0xEE2F81B0)
[Address] EAT @explorer.exe (WlanSetSecuritySettings) : MLANG.dll -> HOOKED (C:\windows\system32\Wlanapi.dll @ 0xEE2F8B58)
 
¤¤¤ External Hives: ¤¤¤
 
¤¤¤ Infection :  ¤¤¤
 
¤¤¤ HOSTS File: ¤¤¤
--> %SystemRoot%\System32\drivers\etc\hosts
 
 
 
 
¤¤¤ MBR Check: ¤¤¤
 
+++++ PhysicalDrive0: (\\.\PHYSICALDRIVE0 @ IDE) TOSHIBA MK3275GSX SATA Disk Device +++++
--- User ---
[MBR] f15bde6cfeb2a07fac1798f7125cda38
[bSP] e4b67e3f6960bb73f78a032d786d7473 : Windows Vista MBR Code
Partition table:
0 - [ACTIVE] ACER (0x27) [VISIBLE] Offset (sectors): 2048 | Size: 1500 MB
1 - [XXXXXX] NTFS (0x07) [VISIBLE] Offset (sectors): 3074048 | Size: 289710 MB
2 - [XXXXXX] NTFS (0x17) [HIDDEN!] Offset (sectors): 596400128 | Size: 14034 MB
User = LL1 ... OK!
User = LL2 ... OK!
 
Finished : << RKreport[0]_S_04252014_192209.txt >>
Link to post
Share on other sites

  • Root Admin

Please go ahead and run through the following steps and post back the logs when ready.

STEP 03
Please download Malwarebytes Anti-Rootkit from here

  • Unzip the contents to a folder in a convenient location.
  • Open the folder where the contents were unzipped and run mbar.exe
  • Follow the instructions in the wizard to update and allow the program to scan your computer for threats.
  • Click on the Cleanup button to remove any threats and reboot if prompted to do so.
  • Wait while the system shuts down and the cleanup process is performed.
  • Perform another scan with Malwarebytes Anti-Rootkit to verify that no threats remain. If they do, then click Cleanup once more and repeat the process.
  • When done, please post the two logs produced they will be in the MBAR folder... mbar-log.txt and system-log.txt

STEP 04
Please download Junkware Removal Tool to your desktop.
  • Shutdown your antivirus to avoid any conflicts.
  • Right click over JRT.exe and select Run as administrator on Windows Vista or Windows 7, double-click on XP.
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next reply message
  • When completed make sure to re-enable your antivirus



STEP 05
Lets clean out any adware now: (this will require a reboot so save all your work)

Please download AdwCleaner by Xplode and save to your Desktop.

  • Double click on AdwCleaner.exe to run the tool.
    Vista/Windows 7/8 users right-click and select Run As Administrator
  • Click on the Scan button.
  • AdwCleaner will begin...be patient as the scan may take some time to complete.
  • When it's done you'll see: Pending: Please uncheck elements you don't want removed.
  • Now click on the Report button...a logfile (AdwCleaner[R0].txt) will open in Notepad for review.
  • Look over the log especially under Files/Folders for any program you want to save.
  • If there's a program you may want to save, just uncheck it from AdwCleaner.
  • If you're not sure, post the log for review. (all items found are adware/spyware/foistware)
  • If you're ready to clean it all up.....click the Clean button.
  • After rebooting, a logfile report (AdwCleaner[s0].txt) will open automatically.
  • Copy and paste the contents of that logfile in your next reply.
  • A copy of that logfile will also be saved in the C:\AdwCleaner folder.
  • Items that are deleted are moved to the Quarantine Folder: C:\AdwCleaner\Quarantine
  • To restore an item that has been deleted:
  • Go to Tools > Quarantine Manager > check what you want restored > now click on Restore.



STEP 06
Please open Malwarebytes Anti-Malware and from the Dashboard please Check for Updates by clicking the Update Now... link
Open up Malwarebytes > Settings > Detection and Protection > Under Non Malware Protection set both PUP and PUM to Treat detections as malware.
Click on the SCAN button and run a Threat Scan with Malwarebytes Anti-Malware by clicking the Scan Now>> button.
Once completed please click on the History > Application Logs and find your scan log and open it and then click on the "copy to clipboard" button and post back the results on your next reply.


STEP 07
button_eos.gif

Please go here to run the online antivirus scannner from ESET.

  • Turn off the real time scanner of any existing antivirus program while performing the online scan
  • Tick the box next to YES, I accept the Terms of Use.
  • Click Start
  • When asked, allow the activex control to install
  • Click Start
  • Make sure that the option Remove found threats is unticked
  • Click on Advanced Settings and ensure these options are ticked:
    • Scan for potentially unwanted applications
    • Scan for potentially unsafe applications
    • Enable Anti-Stealth Technology

    [*]Click Scan [*]Wait for the scan to finish [*]If any threats were found, click the 'List of found threats' , then click Export to text file.... [*]Save it to your desktop, then please copy and paste that log as a reply to this topic.



STEP 08
Please download the Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatibale with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit

  • Double-click to run it. When the tool opens click Yes to disclaimer.
  • Press the Scan button.
  • It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
  • The first time the tool is run, it also makes another log (Addition.txt). Please attach it to your reply as well.


 

Link to post
Share on other sites

I had to run the steps out of order because MBAR was freezing on me at the same spot during multiple attempts. So I did step 4>5>3>6>7>8. The computer seems much better now and it looks like a lot of stuff was removed! ESET still found some things that per your instructions I did not remove. Please see the attached logs. Thank you!

Addition.txt

AdwCleanerS0.txt

eset log.txt

FRST.txt

JRT.txt

malwarebytes log.txt

mbar-log-2014-04-26 (21-11-24).txt

system-log.txt

Link to post
Share on other sites

  • Root Admin

Please go into your Control Panel, Add/Remove and uninstall ALL versions of Java.
Then run the following.
 
Please download JavaRa-1.16 and save it to your computer.

  • Double click to open the zip file and then select all and choose Copy.
  • Create a new folder on your Desktop named RemoveJava and paste the files into this new folder.
  • Quit all browsers and other running applications.
  • Right-click on JavaRa.exe in RemoveJava folder and choose Run as administrator to start the program.
  • From the drop-down menu, choose English and click on Select.
  • JavaRa will open; click on Remove Older Versions to remove the older versions of Java installed on your computer.
  • Click Yes when prompted. When JavaRa is done, a notice will appear that a logfile has been produced. Click OK.
  • A logfile will pop up. Please save it to a convenient location and post it in your next reply.

 

 

Then run the following and when done restart the computer.
 
Please Run TFC by OldTimer to clear temporary files:

  • Download TFC from here and save it to your desktop.
  • http://oldtimer.geekstogo.com/TFC.exe
  • Close any open programs and Internet browsers.
  • Double click TFC.exe to run it on XP (for Vista and Windows 7 right click and choose "Run as administrator") and once it opens click on the Start button on the lower left of the program to allow it to begin cleaning.
  • Please be patient as clearing out temp files may take a while.
  • Once it completes you may be prompted to restart your computer, please do so.
  • Once it's finished you may delete TFC.exe from your desktop or save it for later use for the cleaning of temporary files.

 

 

Next, Please visit each of the following sites and lets reset all of your browsers back to defaults to prevent unexpected issues.
If you are not using one of the browsers but it is installed then you may want to consider uninstalling it as older versions of some software can pose an increase in the potential for an infection to get in.

Internet Explorer
How to reset Internet Explorer settings

Firefox
Click on Help / Troubleshooting Information then click on the Reset Firefox button.

Chrome
Chrome - Reset browser settings

Opera
How to Perform a (really) clean Reinstall of Opera
 
 
 

 

Link to post
Share on other sites

  • Root Admin

Post back the JavaRA log and let me know how things are working now and if you're still having any issues.

 

Also run this and post back the log

 

Please download Security Check by screen317 from HERE or HERE.

  • Save it to your Desktop.
  • Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
  • If you get Unsupported operating system. Aborting now, just reboot and try again.
  • A Notepad document should open automatically called checkup.txt.
  • Please Post the contents of that document.
  • Do Not Attach It!!!


 

Link to post
Share on other sites

The JavaRA log opened as a blank txt file and it didn't seem to save anything on the C drive. It didn't give me any errors while running though. The computer is working much better now. Here's the Security Check log:

 

 Results of screen317's Security Check version 0.99.82  
 Windows 7 Service Pack 1 x64 (UAC is disabled!)  
 Internet Explorer 11  
``````````````Antivirus/Firewall Check:`````````````` 
 Windows Firewall Enabled!  
Microsoft Security Essentials   
 Antivirus up to date!  
`````````Anti-malware/Other Utilities Check:````````` 
  Adobe Flash Player 12.0.0.77 Flash Player out of Date!  
 Adobe Reader 10.1.9 Adobe Reader out of Date!  
 Mozilla Firefox (28.0) 
 Google Chrome 34.0.1847.116  
 Google Chrome 34.0.1847.131  
````````Process Check: objlist.exe by Laurent````````  
 Norton ccSvcHst.exe 
 Microsoft Security Essentials MSMpEng.exe 
 Microsoft Security Essentials msseces.exe 
`````````````````System Health check````````````````` 
 Total Fragmentation on Drive C: 0% 
````````````````````End of Log`````````````````````` 
Link to post
Share on other sites

  • 1 month later...
  • Root Admin

At this time there are no more signs of an infection on your system.
However if you are still seeing any signs of an infection please let me know.

Let's go ahead and remove the tools and logs we've used during this process.

Most of the tools used are potentially dangerous to use unsupervised or if ran at the wrong time.
They are often updated daily so if you went to use them again in the future they would be outdated anyways.

The following procedures will implement some cleanup procedures to remove these tools.
 
bwebb7v.jpgDownload Delfix from here and save it to your desktop. (you may already have this)

  • Ensure Remove disinfection tools is checked.
  • Click the Run button.
  • Reboot

Any other programs or logs that are still remaining, you can manually delete. (right click.....Delete)
IE: RogueKiller.exe, RKreport.txt, RK_Quarantine folder, C:\FRST folder, FRST-OlderVersion folder, MBAR folder, etc....AdwCleaner > just run the program and click uninstall.

Note:
If you used FRST and can't delete the quarantine folder:
Download the fixlist.txt to the same folder as FRST.exe.
Run FRST.exe and click Fix only once and wait
That will delete the quarantine folder created by FRST.
The rest you can manually delete.
 
 
If there are any other left over Folders, Files, Logs then you can delete them on your own.
 
Please visit the following link to see how to delete old System Restore Points. Please delete all of them and create a new one at this time.
How to Delete System Protection Restore Points in Windows 7 and Windows 8

Remove all but the most recent Restore Point on Windows XP


As Java seems to get exploited on a regular basis I advise not using Java if possible but to at least disable java in your web browsers
How do I disable Java in my web browser? - Disable Java

A lot of reading here but if you take the time to read a bit of it you'll see why/how infections and general damage are so easily inflicted on the computer. There is also advice on how to prevent it and keep the system working well. Don't forget about good, solid backups of your data to an external drive that is not connected except when backing up your data. If you leave a backup drive connected and you do get infected it can easily damage, encrypt, delete, or corrupt your backups as well and then you'd lose all data.
Nothing is 100% bulletproof but with a little bit of education you can certainly swing things in your favor.


If you're not currently using Malwarebytes Premium then you may want to consider purchasing the product which can also help greatly reduce the risk of a future infection.
 

Link to post
Share on other sites

  • 1 month later...
  • Root Admin

Glad we could help. :)

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

Link to post
Share on other sites

Guest
This topic is now closed to further replies.
  • Recently Browsing   0 members

    • No registered users viewing this page.
Back to top
×
×
  • Create New...

Important Information

This site uses cookies - We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.