Jump to content

"Name Not Available" showing up volume mixer and plays ads


Recommended Posts

Welcome to the forum.

Please run a Quick Scan with Malwarebytes like this:

Open up Malwarebytes > Settings Tab > Scanner Settings > Under action for PUP > Select: Show in Results List and Check for removal.

Please Update and run a Quick Scan with Malwarebytes Anti-Malware, post the report.

Make sure that everything is checked, and click Remove Selected.

If you're using Malwarebytes 2.0, please run a Threat Scan

Click on Settings > Detection and Protection > Non-Malware Protection > PUP (Potentially Unwanted Program) detections > Make sure it's set to "Treat detections as malware"

Same for PUM (Potentially Unwanted Modifications)

Quarantine all that's found and post the log

Then......

Download DDS from one of the links below and save it to your desktop:

http://download.bleepingcomputer.com/sUBs/dds.scr

http://download.bleepingcomputer.com/sUBs/dds.com

Temporarily disable any script blocker if your Anti-Virus/Anti-Malware has it.

Once downloaded you can disconnect from the Internet and disable your Ant-Virus temporarily if needed.

Then double click dds.scr or dds.com to run the tool, on Vista or Win 7 or Win 8 right click and select Run as administrator

Click the Run button if prompted with an Open File - Security Warning dialog box.

A black DOS console should open and run for a moment.

When done, DDS will open two (2) logs: DDS.txt and Attach.txt

Save both reports to your desktop

Please Copy & Paste the contents of the following logs in your next reply

You can ignore the note about zipping the Attach.txt file

(please don't put logs in code or quotes and use the default font)

Don't forget to RogueKiller below

General P2P/Piracy Warning:

 

1. If you're using Peer 2 Peer software such uTorrent, BitTorrent or similar you must either fully uninstall it or completely disable it from running while being assisted here.

Failure to remove or disable such software will result in your topic being closed and no further assistance being provided.

2. If you have illegal/cracked software, cracks, keygens, custom (Adobe) host file, etc. on the system, please remove or uninstall them now and read the policy on Piracy.

Failure to remove such software will result in your topic being closed and no further assistance being provided.

<====><====><====><====><====><====><====><====>

Next................

Please download and run RogueKiller 32 bit to your desktop.

RogueKiller<---use this one for 64 bit systems

Which system am I using?

Quit all running programs.

For Windows XP, double-click to start.

For Vista or Windows 7-8, do a right-click on the program, select Run as Administrator to start, & when prompted Allow to run.

Click Scan to scan the system.

When the scan completes > Close out the program > Don't Fix anything!

Don't run any other options, they're not all bad!!!!!!!

Post back the report which should be located on your desktop.

(please don't put logs in code or quotes and use the default font)

MrC

Note:

Please read all of my instructions completely including these.

Make sure system restore is turned on and running. Create a new restore point

Make sure you're subscribed to this topic: Click on the Follow This Topic Button (at the top right of this page), make sure that the Receive notification box is checked and that it is set to Instantly

Removing malware can be unpredictable...unlikely but things can go very wrong! Backup any files that cannot be replaced. You can copy them to a CD/DVD, external drive or a pen drive

<+>Please don't run any other scans, download, install or uninstall any programs while I'm working with you.

<+>The removal of malware isn't instantaneous, please be patient.

<+>When we are done, I'll give to instructions on how to cleanup all the tools and logs

<+>Please stick with me until I give you the "all clear" and Please don't waste my time by leaving before that.

------->Your topic will be closed if you haven't replied within 3 days!<--------

(If I don't respond within 24 hours, please send me a PM)

Link to post
Share on other sites

DDS.txt----

 

DDS (Ver_2012-11-20.01) - NTFS_AMD64
Internet Explorer: 9.0.8112.16421
Run by Carrie at 14:30:17 on 2014-04-21
Microsoft Windows 7 Home Premium   6.1.7601.1.1252.1.1033.18.3894.2360 [GMT -4:00]
.
SP: Windows Defender *Enabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
.
============== Running Processes ===============
.
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k RPCSS
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\System32\DriverStore\FileRepository\stwrt64.inf_amd64_neutral_70dacb64382a61a7\STacSV64.exe
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\Hpservice.exe
C:\Windows\system32\vcsFPService.exe
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\System32\spoolsv.exe
C:\Program Files\DigitalPersona\Bin\DpHostW.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Windows\System32\DriverStore\FileRepository\stwrt64.inf_amd64_neutral_70dacb64382a61a7\AESTSr64.exe
C:\Program Files (x86)\Automatic Update\AutoUpdate.exe
C:\Windows\SysWOW64\atashost.exe
C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
C:\Program Files\Hewlett-Packard\HP Client Services\HPClientServices.exe
C:\Program Files (x86)\Hp\Common\HPSupportSolutionsFrameworkService.exe
C:\Program Files (x86)\Hewlett-Packard\HP Quick Launch\HPWMISVC.exe
C:\Program Files (x86)\IBM\Notes\nsd.exe
C:\Program Files (x86)\Common Files\LightScribe\LSSrvc.exe
C:\Program Files (x86)\LogMeIn\x64\RaMaint.exe
C:\Program Files (x86)\IBM\Notes\SUService.exe
C:\Program Files (x86)\IBM\Notes\ntmulti.exe
C:\Program Files (x86)\Symantec\Norton Online Backup\NOBuAgent.exe
C:\Program Files (x86)\Microsoft\BingBar\SeaPort.EXE
C:\Windows\System32\svchost.exe -k secsvcs
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE
C:\Program Files (x86)\LogMeIn\x64\LogMeIn.exe
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe
C:\Program Files (x86)\LogMeIn\x64\LMIGuardianSvc.exe
C:\Windows\system32\UI0Detect.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\hpsa_service.exe
C:\Program Files\Hewlett-Packard\HP Wireless Assistant\HPWA_Service.exe
C:\Program Files (x86)\Intel\Intel® Management Engine Components\LMS\LMS.exe
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\Program Files (x86)\Hewlett-Packard\Shared\hpqWmiEx.exe
C:\Windows\system32\SearchIndexer.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Program Files (x86)\Intel\Intel® Management Engine Components\UNS\UNS.exe
C:\Windows\system32\taskhost.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files (x86)\LogMeIn\x64\LogMeInSystray.exe
C:\Program Files\IDT\WDM\sttray64.exe
C:\Program Files (x86)\Common Files\LightScribe\LightScribeControlPanel.exe
C:\Program Files (x86)\Automatic Update\AutoUpdateGUI.exe
C:\Program Files (x86)\LogMeIn\x64\LMIGuardianSvc.exe
C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe
C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe
C:\Program Files\Synaptics\SynTP\SynTPHelper.exe
C:\Program Files (x86)\Mozilla Firefox\firefox.exe
C:\Windows\notepad.exe
svchost.exe
C:\Windows\explorer.exe
C:\Windows\system32\vssvc.exe
C:\Windows\System32\svchost.exe -k swprv
C:\Windows\system32\SearchProtocolHost.exe
C:\Windows\system32\SearchFilterHost.exe
C:\Windows\System32\cscript.exe
.
============== Pseudo HJT Report ===============
.

BHO: MSS+ Identifier: {0E8A89AD-95D7-40EB-8D9D-083EF7066A01} - C:\Program Files\McAfee Security Scan\3.8.141\McAfeeMSS_IE.dll
BHO: Adobe PDF Link Helper: {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
BHO: Groove GFS Browser Helper: {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\Program Files (x86)\Microsoft Office\Office12\GrooveShellExtensions.dll
BHO: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
BHO: Bing Bar Helper: {d2ce3e00-f94a-4740-988e-03dc2f38c34f} -
BHO: Java Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre6\bin\jp2ssv.dll
BHO: HP Network Check Helper: {E76FD755-C1BA-4DCB-9F13-99BD91223ADE} - C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\Resources\HPNetworkCheck\HPNetworkCheckPlugin.dll
TB: Bing Bar: {8dcb7100-df86-4384-8842-8fa844297b3f} -
uRun: [LightScribe Control Panel] C:\Program Files (x86)\Common Files\LightScribe\LightScribeControlPanel.exe -hidden
mRun: [Norton Online Backup] C:\Program Files (x86)\Symantec\Norton Online Backup\NOBuClient.exe
mRun: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
mRun: [Adobe Reader Speed Launcher] "C:\Program Files (x86)\Adobe\Reader 9.0\Reader\Reader_sl.exe"
mRun: [sunJavaUpdateSched] "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe"
uPolicies-Explorer: NoDrives = dword:0
mPolicies-Explorer: NoDrives = dword:0
mPolicies-System: ConsentPromptBehaviorAdmin = dword:5
mPolicies-System: ConsentPromptBehaviorUser = dword:3
mPolicies-System: EnableUIADesktopToggle = dword:0
IE: E&xport to Microsoft Excel - C:\PROGRA~2\MICROS~1\Office12\EXCEL.EXE/3000
IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
IE: {25510184-5A38-4A99-B273-DCA8EEF6CD08} - C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\Resources\HPNetworkCheck\NCLauncherFromIE.exe
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - C:\Program Files (x86)\Microsoft Office\Office12\ONBttnIE.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503}
Trusted Zone: agentnet.com
Trusted Zone: amadeuscruise.com
Trusted Zone: amadeuscruise.com
Trusted Zone: amadeusferry.com
Trusted Zone: amadeusferry.com
Trusted Zone: amadeusproprinter.com
Trusted Zone: amadeusproweb.com
Trusted Zone: amadeusvista.com
Trusted Zone: amadeusvista.com
Trusted Zone: amadeusvista.com
Trusted Zone: amadeusproweb.com
Trusted Zone: amadeusvista.com










TCP: NameServer = 192.168.1.1
TCP: Interfaces\{046CABFF-9B4C-4704-8153-F235FF5E3A79} : DHCPNameServer = 192.168.1.1
TCP: Interfaces\{046CABFF-9B4C-4704-8153-F235FF5E3A79}\05F6C6B6160275962756C6563737 : DHCPNameServer = 192.168.2.1
TCP: Interfaces\{046CABFF-9B4C-4704-8153-F235FF5E3A79}\452565C45485 : DHCPNameServer = 192.168.1.1
TCP: Interfaces\{046CABFF-9B4C-4704-8153-F235FF5E3A79}\4596765627259637B63445 : DHCPNameServer = 172.16.34.12 172.16.34.11 8.8.8.8
TCP: Interfaces\{046CABFF-9B4C-4704-8153-F235FF5E3A79}\8495144545D2D454544594E474 : DHCPNameServer = 10.183.12.1
TCP: Interfaces\{046CABFF-9B4C-4704-8153-F235FF5E3A79}\876696E696479777966696 : DHCPNameServer = 10.243.255.72 10.243.255.73
TCP: Interfaces\{046CABFF-9B4C-4704-8153-F235FF5E3A79}\F6074796D657D677966696 : DHCPNameServer = 10.240.205.161
Handler: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - C:\Program Files (x86)\Microsoft Office\Office12\GrooveSystemServices.dll
Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - C:\Program Files (x86)\Windows Live\Photo Gallery\AlbumDownloadProtocolHandler.dll
SSODL: WebCheck - <orphaned>
SEH: Groove GFS Stub Execution Hook - {B5A7F190-DDA6-4420-B3BA-52453494E6CD} - C:\Program Files (x86)\Microsoft Office\Office12\GrooveShellExtensions.dll
LSA: Notification Packages =  DPPassFilter scecli
mASetup: {10880D85-AAD9-4558-ABDC-2AB1552D831F} - "C:\Program Files (x86)\Common Files\LightScribe\LSRunOnce.exe"
x64-BHO: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
x64-BHO: Java Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
x64-BHO: HP Network Check Helper: {E76FD755-C1BA-4DCB-9F13-99BD91223ADE} - C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\Resources\HPNetworkCheck\HPNetworkCheckPluginx64.dll
x64-Run: [synTPEnh] C:\Program Files (x86)\Synaptics\SynTP\SynTPEnh.exe
x64-Run: [LogMeIn GUI] "C:\Program Files (x86)\LogMeIn\x64\LogMeInSystray.exe"
x64-Run: [sysTrayApp] C:\Program Files\IDT\WDM\sttray64.exe
x64-RunOnce: [NCPluginUpdater] "C:\Program Files (x86)\Hewlett-Packard\HP Health Check\ActiveCheck\product_line\NCPluginUpdater.exe" Update
x64-IE: {25510184-5A38-4A99-B273-DCA8EEF6CD08} - C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\Resources\HPNetworkCheck\NCLauncherFromIE.exe



x64-Handler: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - <orphaned>
x64-Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - <orphaned>
x64-Notify: igfxcui - igfxdev.dll
x64-SSODL: WebCheck - <orphaned>
.
================= FIREFOX ===================
.
FF - ProfilePath - C:\Users\Carrie\AppData\Roaming\Mozilla\Firefox\Profiles\ogjaevn3.default\
FF - plugin: C:\Program Files (x86)\Java\jre6\bin\new_plugin\npdeployJava1.dll
FF - plugin: c:\Program Files (x86)\Microsoft Silverlight\4.1.10111.0\npctrlui.dll
FF - plugin: C:\Program Files (x86)\Windows Live\Photo Gallery\NPWLPG.dll
FF - plugin: C:\Program Files\McAfee Security Scan\3.8.141\npMcAfeeMSS.dll
FF - plugin: C:\Users\Carrie\AppData\Local\Citrix\Plugins\79\npappdetector.dll
FF - plugin: C:\Users\Carrie\AppData\Roaming\Mozilla\Firefox\Profiles\ogjaevn3.default\extensions\LogMeInClient@logmein.com\plugins\npRACtrl.dll
FF - plugin: C:\Users\Default\AppData\Local\HuluDesktop\instances\0.9.13.1\nphdplg.dll
FF - plugin: C:\Windows\SysWOW64\Adobe\Director\np32dsw.dll
FF - plugin: C:\Windows\SysWOW64\Macromed\Flash\NPSWF32_12_0_0_77.dll
.
============= SERVICES / DRIVERS ===============
.
R2 AESTFilters;Andrea ST Filters Service;C:\Windows\System32\DriverStore\FileRepository\stwrt64.inf_amd64_neutral_70dacb64382a61a7\AESTSr64.exe [2014-4-14 89600]
R2 atashost;WebEx Service Host for Support Center;C:\Windows\SysWOW64\atashost.exe [2011-3-28 43912]
R2 HP Support Assistant Service;HP Support Assistant Service;C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\HPSA_Service.exe [2013-11-4 92160]
R2 HP Wireless Assistant Service;HP Wireless Assistant Service;C:\Program Files\Hewlett-Packard\HP Wireless Assistant\HPWA_Service.exe [2010-7-21 103992]
R2 HPClientSvc;HP Client Services;C:\Program Files\Hewlett-Packard\HP Client Services\HPClientServices.exe [2010-8-5 291896]
R2 hpsrv;HP Service;C:\Windows\System32\hpservice.exe [2010-7-16 30520]
R2 HPSupportSolutionsFrameworkService;HP Support Solutions Framework Service;C:\Program Files (x86)\Hp\Common\HPSupportSolutionsFrameworkService.exe [2014-4-1 49464]
R2 HPWMISVC;HPWMISVC;C:\Program Files (x86)\Hewlett-Packard\HP Quick Launch\HPWMISVC.exe [2011-6-14 26680]
R2 IBM Notes Diagnostics;IBM Notes Diagnostics;C:\Program Files (x86)\IBM\Notes\nsd.exe [2013-10-15 5164136]
R2 LMIInfo;LogMeIn Kernel Information Provider;C:\Program Files (x86)\LogMeIn\x64\rainfo.sys [2013-12-11 16056]
R2 LMIRfsDriver;LogMeIn Remote File System Driver;C:\Windows\System32\drivers\LMIRfsDriver.sys [2014-2-3 72216]
R2 LNSUSvc;IBM Notes Smart Upgrade Service;C:\Program Files (x86)\IBM\Notes\SUService.exe [2013-10-15 1654376]
R2 NOBU;Norton Online Backup;C:\Program Files (x86)\Symantec\Norton Online Backup\NOBuAgent.exe [2010-6-1 2804568]
R2 UNS;Intel® Management & Security Application User Notification Service;C:\Program Files (x86)\Intel\Intel® Management Engine Components\UNS\UNS.exe [2010-10-25 2533400]
R2 vcsFPService;Validity VCS Fingerprint Service;C:\Windows\System32\vcsFPService.exe [2010-2-23 2192176]
R3 bpenum;bpenum;C:\Windows\System32\drivers\bpenum.sys [2010-5-16 71168]
R3 HECIx64;Intel® Management Engine Interface;C:\Windows\System32\drivers\HECIx64.sys [2010-5-1 56344]
R3 Impcd;Impcd;C:\Windows\System32\drivers\Impcd.sys [2010-2-26 158976]
R3 IntcDAud;Intel® Display Audio;C:\Windows\System32\drivers\IntcDAud.sys [2010-6-21 287232]
R3 NETw5s64;Intel® Wireless WiFi Link 5000 Series Adapter Driver for Windows 7 - 64 Bit;C:\Windows\System32\drivers\NETw5s64.sys [2012-6-29 7680512]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]
S2 clr_optimization_v4.0.30319_64;Microsoft .NET Framework NGEN v4.0.30319_X64;C:\Windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe [2010-3-18 138576]
S2 MBAMScheduler;MBAMScheduler;C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamscheduler.exe [2014-4-17 418376]
S2 MBAMService;MBAMService;C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamservice.exe [2014-4-17 701512]
S3 BBSvc;Bing Bar Update Service;C:\Program Files (x86)\Microsoft\BingBar\BBSvc.EXE [2011-2-28 183560]
S3 bpmp;Intel® Centrino® WiMAX 6050 Series;C:\Windows\System32\drivers\bpmp.sys [2010-5-16 175104]
S3 bpusb;bpusb;C:\Windows\System32\drivers\bpusb.sys [2010-5-16 81920]
S3 MBAMProtector;MBAMProtector;C:\Windows\System32\drivers\mbam.sys [2014-4-17 25928]
S3 McComponentHostService;McAfee Security Scan Component Host Service;C:\Program Files\McAfee Security Scan\3.8.141\McCHSvc.exe [2014-1-15 289256]
S3 netw5v64;Intel® Wireless WiFi Link 5000 Series Adapter Driver for Windows Vista 64 Bit;C:\Windows\System32\drivers\netw5v64.sys [2009-6-10 5434368]
S3 RSUSBSTOR;RtsUStor.Sys Realtek USB Card Reader;C:\Windows\System32\drivers\RtsUStor.sys [2010-10-25 232992]
S3 RTL8167;Realtek 8167 NT Driver;C:\Windows\System32\drivers\Rt64win7.sys [2010-10-25 344680]
S3 SrvHsfHDA;SrvHsfHDA;C:\Windows\System32\drivers\VSTAZL6.SYS [2009-7-13 292864]
S3 SrvHsfV92;SrvHsfV92;C:\Windows\System32\drivers\VSTDPV6.SYS [2009-7-13 1485312]
S3 SrvHsfWinac;SrvHsfWinac;C:\Windows\System32\drivers\VSTCNXT6.SYS [2009-7-13 740864]
S3 TsUsbFlt;TsUsbFlt;C:\Windows\System32\drivers\TsUsbFlt.sys [2011-3-28 59392]
S3 WatAdminSvc;Windows Activation Technologies Service;C:\Windows\System32\Wat\WatAdminSvc.exe [2011-3-28 1255736]
S3 wdkmd;Intel WiDi KMD;C:\Windows\System32\drivers\WDKMD.sys [2010-8-16 39832]
S3 yukonw7;NDIS6.2 Miniport Driver for Marvell Yukon Ethernet Controller;C:\Windows\System32\drivers\yk62x64.sys [2009-6-10 389120]
.
=============== Created Last 30 ================
.
2014-04-17 20:25:22    91352    ----a-w-    C:\Windows\System32\drivers\mbamchameleon.sys
2014-04-17 19:54:13    --------    d-----w-    C:\FRST
2014-04-17 18:23:16    25928    ----a-w-    C:\Windows\System32\drivers\mbam.sys
2014-04-17 18:23:16    --------    d-----w-    C:\Program Files (x86)\Malwarebytes' Anti-Malware
2014-04-17 15:36:59    --------    d-sh--w-    C:\$RECYCLE.BIN
2014-04-17 15:18:28    98816    ----a-w-    C:\Windows\sed.exe
2014-04-17 15:18:28    256000    ----a-w-    C:\Windows\PEV.exe
2014-04-17 15:18:28    208896    ----a-w-    C:\Windows\MBR.exe
2014-04-16 12:10:48    10651696    ----a-w-    C:\ProgramData\Microsoft\Windows Defender\Definition Updates\{D8FA2F16-D7C8-4AA8-AA8B-1AFB5F4A0F66}\mpengine.dll
2014-04-14 19:15:54    --------    d-----w-    C:\ProgramData\Malwarebytes' Anti-Malware (portable)
2014-04-14 19:14:17    91352    ----a-w-    C:\Windows\System32\drivers\474058A8.sys
2014-04-14 19:00:50    --------    d-----w-    C:\AdwCleaner
2014-04-14 17:49:49    --------    d-----w-    C:\Users\Carrie\AppData\Roaming\Malwarebytes
2014-04-14 17:49:38    --------    d-----w-    C:\ProgramData\Malwarebytes
2014-04-14 17:49:25    --------    d-----w-    C:\Users\Carrie\AppData\Local\Programs
2014-04-14 17:23:32    68608    ----a-w-    C:\Windows\System32\AESTAR64.dll
2014-04-14 17:23:32    442368    ----a-w-    C:\Windows\System32\AESTEC64.dll
2014-04-14 17:23:32    162304    ----a-w-    C:\Windows\System32\AESTAC64.dll
2014-04-14 17:23:29    90624    ----a-w-    C:\Windows\System32\AESTCo64.dll
2014-04-14 17:23:29    564224    ----a-w-    C:\Windows\System32\idt64mp1.exe
2014-04-14 17:23:29    487424    ----a-w-    C:\Windows\sttray64.exe
2014-04-14 17:23:29    3348480    ----a-w-    C:\Windows\System32\stlang64.dll
2014-04-14 17:23:29    12772352    ----a-w-    C:\Windows\System32\idtcpl64.cpl
2014-04-14 17:22:02    209920    ----a-w-    C:\Windows\System32\staco64.dll
2014-04-14 17:21:55    505344    ----a-w-    C:\Windows\System32\drivers\stwrt64.sys
2014-04-14 17:21:54    645632    ------w-    C:\Windows\System32\stapi64.dll
2014-04-14 17:21:54    431616    ----a-w-    C:\Windows\System32\stcplx64.dll
2014-04-14 17:21:54    1465344    ----a-w-    C:\Windows\System32\stapo64.dll
2014-04-14 17:21:40    --------    d-----w-    C:\Program Files\IDT
2014-04-14 17:18:23    --------    d-----w-    C:\Program Files (x86)\Hp
2014-04-11 17:08:16    --------    d-----w-    C:\Users\Carrie\AppData\Roaming\TeamViewer
.
==================== Find3M  ====================
.
2014-04-19 17:26:01    107368    ----a-w-    C:\Windows\System32\LMIRfsClientNP.dll
2014-04-19 17:26:00    92488    ----a-w-    C:\Windows\System32\LMIinit.dll
2014-04-19 17:26:00    35656    ----a-w-    C:\Windows\System32\LMIport.dll
2014-04-11 15:11:20    107368    ----a-w-    C:\Windows\System32\LMIRfsClientNP.dll.000.bak
2014-03-12 14:19:24    71048    ----a-w-    C:\Windows\SysWow64\FlashPlayerCPLApp.cpl
2014-03-12 14:19:24    692616    ----a-w-    C:\Windows\SysWow64\FlashPlayerApp.exe
.
============= FINISH: 14:30:33.16 ===============
 

Attach.txt ---

 

.
UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.
IF REQUESTED, ZIP IT UP & ATTACH IT
.
DDS (Ver_2012-11-20.01)
.
Microsoft Windows 7 Home Premium
Boot Device: \Device\HarddiskVolume1
Install Date: 3/27/2011 1:45:42 PM
System Uptime: 4/21/2014 2:03:44 PM (0 hours ago)
.
Motherboard: Hewlett-Packard |  | 144C
Processor: Intel® Core i3 CPU       M 350  @ 2.27GHz | CPU | 1450/1066mhz
.
==== Disk Partitions =========================
.
C: is FIXED (NTFS) - 436 GiB total, 380.937 GiB free.
D: is FIXED (NTFS) - 29 GiB total, 4.272 GiB free.
E: is CDROM ()
F: is FIXED (FAT32) - 0 GiB total, 0.082 GiB free.
.
==== Disabled Device Manager Items =============
.
Class GUID: {027a838e-7356-4a2f-a5bf-25a2a2c33fcc}
Description: Intel® Centrino® WiMAX 6250 Function Driver
Device ID: USB\VID_8086&PID_0187\6&68701E6&0&3
Manufacturer: Intel Corporation
Name: Intel® Centrino® WiMAX 6250 Function Driver
PNP Device ID: USB\VID_8086&PID_0187\6&68701E6&0&3
Service: bpusb
.
==== System Restore Points ===================
.
RP130: 4/14/2014 10:47:56 AM - Removed Intel® Wireless Display.
RP131: 4/14/2014 10:59:56 AM - Removed Intel® PROSet/Wireless WiMAX Software.
RP132: 4/14/2014 11:05:01 AM - Removed Intel® PROSet/Wireless WiFi Software.
RP133: 4/14/2014 11:47:03 AM - Configured HP
RP134: 4/14/2014 11:52:36 AM - Configured HP
RP135: 4/14/2014 11:57:41 AM - Configured MediaSmart Photo
RP136: 4/14/2014 12:01:34 PM - Configured HP
RP137: 4/14/2014 12:09:37 PM - Configured MediaSmart Video
RP138: 4/14/2014 12:57:11 PM - Removed IDT Audio
RP139: 4/14/2014 1:14:20 PM - Installed HP Support Solutions Framework
RP140: 4/14/2014 1:24:42 PM - Installed IDT Audio
RP141: 4/16/2014 8:25:02 AM - Windows Update
RP142: 4/16/2014 1:26:18 PM - Windows Update
RP143: 4/17/2014 11:18:39 AM - Windows Update
RP144: 4/17/2014 2:16:21 PM - Removed Symantec Endpoint Protection.
RP145: 4/17/2014 4:20:28 PM - Windows Update
RP146: 4/18/2014 11:38:46 AM - Windows Update
RP147: 4/19/2014 1:35:59 PM - Windows Update
RP148: 4/21/2014 10:05:50 AM - Windows Update
.
==== Installed Programs ======================
.
Adobe AIR
Adobe Flash Player 12 ActiveX
Adobe Flash Player 12 Plugin
Adobe Reader 9.4.3 MUI
Adobe Shockwave Player 11.5
Adobe® CreatePDF Desktop
Agatha Christie - Peril at End House
Amadeus ETkt Scripts
Amadeus NA Library
AmadeusScripts 1.0
Bejeweled 2 Deluxe
Bing Bar
Bing Rewards Client Installer
Blackhawk Striker 2
Blasterball 3
Blio
Bounce Symphony
Build-a-lot 2
Cake Mania
Chuzzle Deluxe
Compatibility Pack for the 2007 Office system
CyberLink DVD Suite
D3DX10
Diner Dash 2 Restaurant Rescue
Dora's World Adventure
DVD Menu Pack for HP MediaSmart Video
Energy Star Digital Logo
Escape Rosecliff Island
ESU for Microsoft Windows 7
Farm Frenzy
FATE
Final Drive Nitro
GoToMeeting 5.4.0.1061
GroupsScripts 1.0
Heroes of Hellas 2 - Olympia
Hewlett-Packard ACLM.NET v1.2.2.3
HP 3D DriveGuard
HP Auto
HP Client Services
HP CloudDrive
HP Customer Experience Enhancements
HP Documentation
HP Game Console
HP Games
HP MediaSmart DVD
HP MediaSmart Movies and TV
HP MediaSmart SmartMenu
HP MediaSmart/TouchSmart Netflix
HP MovieStore
HP Power Manager
HP Quick Launch
HP Setup
HP Setup Manager
HP SimplePass Identity Protection
HP Software Framework
HP Support Assistant
HP Support Solutions Framework
HP Wireless Assistant
Hulu Desktop
IBM Notes 9.0.1 Social Edition
IDT Audio
Intel® Graphics Media Accelerator Driver
Intel® Management Engine Components
Intel® Rapid Storage Technology
Java Auto Updater
Java 6 Update 21 (64-bit)
Java 6 Update 24
Jewel Quest Solitaire 2
Junk Mail filter update
LabelPrint
LightScribe System Software
LogMeIn
Malwarebytes Anti-Malware version 1.75.0.1300
Microsoft .NET Framework 4 Client Profile
Microsoft Application Error Reporting
Microsoft Office 2000 SR-1 Premium
Microsoft Office Access MUI (English) 2007
Microsoft Office Access Setup Metadata MUI (English) 2007
Microsoft Office Enterprise 2007
Microsoft Office Excel MUI (English) 2007
Microsoft Office Groove MUI (English) 2007
Microsoft Office Groove Setup Metadata MUI (English) 2007
Microsoft Office InfoPath MUI (English) 2007
Microsoft Office Office 64-bit Components 2007
Microsoft Office OneNote MUI (English) 2007
Microsoft Office Outlook MUI (English) 2007
Microsoft Office PowerPoint MUI (English) 2007
Microsoft Office Proof (English) 2007
Microsoft Office Proof (French) 2007
Microsoft Office Proof (Spanish) 2007
Microsoft Office Proofing (English) 2007
Microsoft Office Publisher MUI (English) 2007
Microsoft Office Shared 64-bit MUI (English) 2007
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2007
Microsoft Office Shared MUI (English) 2007
Microsoft Office Shared Setup Metadata MUI (English) 2007
Microsoft Office Word MUI (English) 2007
Microsoft Silverlight
Microsoft SQL Server 2005 Compact Edition [ENU]
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2008 Redistributable - KB2467174 - x64 9.0.30729.5570
Microsoft Visual C++ 2008 Redistributable - KB2467174 - x86 9.0.30729.5570
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Microsoft WSE 3.0 Runtime
Mozilla Firefox 4.0 (x86 en-US)
MSVCRT
MSVCRT_amd64
MSXML 4.0 SP2 (KB954430)
MSXML 4.0 SP2 (KB973688)
MySabreScripts 1.0
Mystery P.I. - The London Caper
Norton Online Backup
Penguins!
PhotoNow!
PictureMover
Plants vs. Zombies
PlayReady PC Runtime x86
Poker Superstars III
Polar Bowler
Polar Golfer
Power2Go
PowerDirector
Realtek Ethernet Controller Driver For Windows 7
Realtek USB 2.0 Card Reader
Recovery Manager
Sabre VPN
Security Update for Microsoft .NET Framework 4 Client Profile (KB2160841)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2446708)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2478663)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2518870)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2539636)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2572078)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2633870)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656351)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656368)
Synaptics Pointing Device Driver
Times Reader
Update for Microsoft .NET Framework 4 Client Profile (KB2468871)
Update for Microsoft .NET Framework 4 Client Profile (KB2473228)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217)
Validity Sensors DDK
Virtual Families
Virtual Villagers 4 - The Tree of Life
VLC media player 1.0.1
WebEx
Wheel of Fortune 2
Windows Live Communications Platform
Windows Live Essentials
Windows Live ID Sign-in Assistant
Windows Live Installer
Windows Live Language Selector
Windows Live Mail
Windows Live Messenger
Windows Live MIME IFilter
Windows Live Movie Maker
Windows Live Photo Common
Windows Live Photo Gallery
Windows Live PIMT Platform
Windows Live SOXE
Windows Live SOXE Definitions
Windows Live UX Platform
Windows Live UX Platform Language Pack
Windows Live Writer
Windows Live Writer Resources
Zuma Deluxe
.
==== Event Viewer Messages From Past Week ========
.
4/21/2014 2:13:43 PM, Error: bowser [8003]  - The master browser has received a server announcement from the computer BARBARA-TEX1 that believes that it is the master browser for the domain on transport NetBT_Tcpip_{046CABFF-9B4C-4704-8153-F235FF5E3A79}. The master browser is stopping or an election is being forced.
4/19/2014 1:40:35 PM, Error: Service Control Manager [7023]  - The Peer Name Resolution Protocol service terminated with the following error:  %%-2140995069
4/19/2014 1:40:35 PM, Error: Service Control Manager [7001]  - The Peer Networking Grouping service depends on the Peer Name Resolution Protocol service which failed to start because of the following error:  %%-2140995069
4/19/2014 1:40:35 PM, Error: Microsoft-Windows-PNRPSvc [102]  - The Peer Name Resolution Protocol cloud did not start because the creation of the default identity failed with error code: 0x80630203.
4/17/2014 2:21:32 PM, Error: Service Control Manager [7023]  - The Power service terminated with the following error:  The WMI request could not be completed and should be retried.
4/17/2014 11:33:10 AM, Error: Service Control Manager [7030]  - The PEVSystemStart service is marked as an interactive service.  However, the system is configured to not allow interactive services.  This service may not function properly.
4/17/2014 11:32:19 AM, Error: Application Popup [1060]  - \??\C:\ComboFix\catchme.sys has been blocked from loading due to incompatibility with this system. Please contact your software vendor for a compatible version of the driver.
4/16/2014 1:30:07 PM, Error: Service Control Manager [7000]  - The COH_Mon service failed to start due to the following error:  This driver has been blocked from loading
4/16/2014 1:30:07 PM, Error: Application Popup [875]  - Driver COH_Mon.sys has been blocked from loading.
.
==== End Of File ===========================

 

RKreport[0]_S_04212014_144927.txt (RK log) ----

 

RogueKiller V8.8.15 _x64_ [Mar 27 2014] by Adlice Software
mail : http://www.adlice.com/contact/
Feedback : http://forum.adlice.com
Website : http://www.adlice.com/softwares/roguekiller/
Blog : http://www.adlice.com

Operating System : Windows 7 (6.1.7601 Service Pack 1) 64 bits version
Started in : Normal mode
User : Carrie [Admin rights]
Mode : Scan -- Date : 04/21/2014 14:49:27
| ARK || FAK || MBR |

¤¤¤ Bad processes : 1 ¤¤¤
[sVCHOST] svchost.exe -- C:\Windows\System32\svchost.exe [7] -> KILLED [TermProc]

¤¤¤ Registry Entries : 4 ¤¤¤
[HJ POL][PUM] HKLM\[...]\System : DisableRegistryTools (0) -> FOUND
[HJ POL][PUM] HKLM\[...]\Wow6432Node\[...]\System : DisableRegistryTools (0) -> FOUND
[HJ DESK][PUM] HKLM\[...]\NewStartPanel : {59031a47-3f72-44a7-89c5-5595fe6b30ee} (1) -> FOUND
[HJ DESK][PUM] HKLM\[...]\NewStartPanel : {20D04FE0-3AEA-1069-A2D8-08002B30309D} (1) -> FOUND

¤¤¤ Scheduled tasks : 1 ¤¤¤
[V2][sUSP PATH] Registration : "C:\Program Files (x86)\Hewlett-Packard\HP Setup\RemEngine.exe" - Registration ShowMessageTask2D [7][-] -> FOUND

¤¤¤ Startup Entries : 0 ¤¤¤

¤¤¤ Web browsers : 0 ¤¤¤

¤¤¤ Browser Addons : 0 ¤¤¤

¤¤¤ Particular Files / Folders: ¤¤¤

¤¤¤ Driver : [NOT LOADED 0x0] ¤¤¤

¤¤¤ External Hives: ¤¤¤

¤¤¤ Infection :  ¤¤¤

¤¤¤ HOSTS File: ¤¤¤
--> %SystemRoot%\System32\drivers\etc\hosts


127.0.0.1       localhost


¤¤¤ MBR Check: ¤¤¤

+++++ PhysicalDrive0: (\\.\PHYSICALDRIVE0 @ IDE) Hitachi HTS545050B9A300 +++++
--- User ---
[MBR] 45e0bc6f1e8dae38b9ae0debbdddb26d
[bSP] 4d00685b85d6855b52402e4331fc29cf : Windows Vista/7/8 MBR Code
Partition table:
0 - [ACTIVE] NTFS (0x07) [VISIBLE] Offset (sectors): 2048 | Size: 199 MB
1 - [XXXXXX] NTFS (0x07) [VISIBLE] Offset (sectors): 409600 | Size: 446840 MB
2 - [XXXXXX] NTFS (0x07) [VISIBLE] Offset (sectors): 915537920 | Size: 29796 MB
3 - [XXXXXX] FAT32-LBA (0x0c) [VISIBLE] Offset (sectors): 976560128 | Size: 103 MB
User = LL1 ... OK!
User = LL2 ... OK!

Finished : << RKreport[0]_S_04212014_144927.txt >>



 

Link to post
Share on other sites

Make sure you have created a restore point and.....

bwebb7v.jpgDownload Delfix from Here and save it to your desktop.

  • Place a check mark in front of .......
  • Create registry backup <---only!
  • Uncheck the rest!
  • Click the Run button.

    Close the tool out when it's done....we'll use it later.

    Next.............

    Lets run some scans:

    Please read the directions carefully so you don't end up deleting something that is good!!

    If in doubt about an entry....please ask or choose Skip!!!!

    Don't Delete anything unless instructed to!

    If you get the warning about a file UnsignedFile.Multi.Generic or LockedFile.Multi.Generic please choose

    Skip and click on Continue

    If a suspicious object is detected, the default action will be Skip, click on Continue

    Please note that TDSSKiller can be run in safe mode if needed.

    Please download the latest version of TDSSKiller from HERE and save it to your Desktop.

    • Doubleclick on TDSSKiller.exe to run the application, then click on Change parameters. (Leave the KSN box checked)

      image000q.png

    • Put a checkmark beside loaded modules.

      2012081514h0118.png

    • A reboot will be needed to apply the changes. Do it.
    • TDSSKiller will launch automatically after the reboot. Also your computer may seem very slow and unusable. This is normal. Give it enough time to load your background programs.
    • Then click on Change parameters in TDSSKiller.
    • Check all boxes then click OK.

      clip.jpg

    • Click the Start Scan button.

      19695967.jpg

    • The scan should take no longer than 2 minutes.
    • If a suspicious object is detected, the default action will be Skip, click on Continue.

      67776163.jpg

      Any entries like this: \Device\Harddisk0\DR0 ( TDSS File System ) - please choose Skip.

      If in doubt about an entry....please ask or choose Skip

    • If malicious objects are found, they will show in the Scan results - Select action for found objects and offer three options.

      Ensure Cure (default) is selected, then click Continue > Reboot now to finish the cleaning process.

      62117367.jpg

      Note: If Cure is not available, please choose Skip instead, do not choose Delete unless instructed.

    • A report will be created in your root directory, (usually C:\ folder) in the form of "TDSSKiller.[Version]_[Date]_[Time]_log.txt". Please copy and paste the contents of that file here. There may be 3 logs > so post or attach all of them.
    • Sometimes these logs can be very large, in that case please attach it or zip it up and attach it.

    Here's a summary of what to do if you would like to print it out:

    If in doubt about an entry....please ask or choose Skip

    Don't Delete anything unless instructed to!

    If a suspicious object is detected, the default action will be Skip, click on Continue

    If you get the warning about a file UnsignedFile.Multi.Generic or LockedFile.Multi.Generic please choose

    Skip and click on Continue

    Any entries like this: \Device\Harddisk0\DR0 ( TDSS File System ) - please choose Skip.

    If malicious objects are found, they will show in the Scan results and offer three (3) options.

    Ensure Cure is selected, then click Continue => Reboot now to finish the cleaning process.

    Note: If Cure is not available, please choose Skip instead, do not choose Delete unless instructed.

    ~~~~~~~~~~~~~~~~~~~~

    You can attach the logs if they're too long:

    Bottom right corner of this page.

    reply1.jpg

    New window that comes up.

    replyer1.jpg

    Then...........

    Please download and run ComboFix.

    The most important things to remember when running it is to disable all your malware programs and run Combofix from your desktop.

    Please visit this webpage for download links, and instructions for running ComboFix

    http://www.bleepingcomputer.com/combofix/how-to-use-combofix

    http://www.bleepingcomputer.com/download/combofix/dl/12/ <---ComboFix direct download

    Please make sure you click download buttons that look similar to this, not "sponsored ad links":

    bleep-crop.jpg

    Ensure you have disabled all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

    Information on disabling your malware programs can be found Here.

    Make sure you run ComboFix from your desktop.

    Give it at least 30-45 minutes to finish if needed.

    Please include the C:\ComboFix.txt in your next reply for further review.

    ---------->NOTE<----------

    If you get the message Illegal operation attempted on registry key that has been marked for deletion after you run ComboFix....please reboot the computer, this should resolve the problem. You may have to do this several times if needed.

    MrC

Link to post
Share on other sites

Using ComboFix......

1. Close any open browsers.

2. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

3. Download the attached CFScript.txt to the same location as ComboFix.exe

CFScript.gif

Refering to the picture above, drag CFScript into ComboFix.exe

CAUTION: Do not mouse-click ComboFix while it is running. It may cause it to stall.

After reboot, (in case it asks to reboot)......

Please provide the contents of the ComboFix log (C:\ComboFix.txt) in your next reply.

MrC

Link to post
Share on other sites

It should be gone......use it and then:

Please download Farbar Recovery Scan Tool (FRST) and save it to a folder.

(use correct version for your system.....Which system am I using?)

FRST <----for 32 bit systems

FRST64 <----for 64 bit systems

  • Double-click to run it. When the tool opens click Yes to disclaimer.
  • Press Scan button. (make sure the Addition box is checked)
  • It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
  • The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.
If the logs are large, you can attach them:

To attach a log:

Bottom right corner of this page.

reply1.jpg

New window that comes up.

replyer1.jpg

MrC

Link to post
Share on other sites

To be sure it's all gone, I suggest you run a Full Scan with ESET:

Please run a free online scan with the ESET Online Scanner (it may take a while to run)

Note: You will need to use Internet Explorer for this scan.

First please Disable any Antivirus you have active, as shown in This Topic

Note: Don't forget to re-enable it after the scan.

http://www.eset.eu/online-scanner

Tick the box next to YES, I accept the Terms of Use.

Click Start

When asked, allow the ActiveX control to install

Click Start

Make sure that the options Remove found threats is unchecked and the option Scan unwanted applications is checked

Click Advanced settings and select the following:

  • Scan potentially unwanted applications
  • Scan for potentially unsafe applications
  • Enable Anti-Stealth technology
Click Start

Wait for the scan to finish

If threats were found:

Click on "list of threats found"

Click on "export to text file" and save it as ESET SCAN and save to the desktop

Click on back

Put a checkmark in "Uninstall application on close"

Click on finish

Post back the log.....MrC

Link to post
Share on other sites

Guest
This topic is now closed to further replies.
 Share

  • Recently Browsing   0 members

    • No registered users viewing this page.
Back to top
×
×
  • Create New...

Important Information

This site uses cookies - We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.