Cleatus Posted April 9, 2014 ID:815998 Share Posted April 9, 2014 Got it on about 100 PC's and every time I look at the charts, it shows the "clients with latest updates" as almost always 100% out of date. Even after I "push" it to all the clients, it stays the same. also- I was asked to run a full scan on a specific machine, so I did a "full" scan...the next day, we ran it manually from the station and it found 600 items--while my scan reported nothing. help? Link to post Share on other sites More sharing options...
Lazz Posted April 9, 2014 ID:816003 Share Posted April 9, 2014 Hi Cleatus! The clients should update their databases based on the communication time in the policy, under the Communication tab. Also, when manually initiating a scan or update, it will occur when the client next checks in. However, it appears that they may not be getting the commands you are sending. In this case, can you send me a log from one of these clients that is exhibiting this issue? (I will send instructions in a PM, please also send the log via PM.) Link to post Share on other sites More sharing options...
Cleatus Posted April 9, 2014 Author ID:816044 Share Posted April 9, 2014 2014-04-08 09:14:08.359: ****ERROR*****: Failed to run client command, file: "C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamapi.exe" does not exist.2014-04-08 09:14:13.363: RunClientCommand: UpdateDatabase_63ee202014-04-08 09:14:13.366: ****ERROR*****: Failed to run client command, file: "C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamapi.exe" does not exist.2014-04-08 09:14:18.368: RunClientCommand: UpdateDatabase_63ee202014-04-08 09:14:18.371: ****ERROR*****: Failed to run client command, file: "C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamapi.exe" does not exist.2014-04-08 09:14:23.375: RunClientCommand: UpdateDatabase_63ee202014-04-08 09:14:23.378: ****ERROR*****: Failed to run client comm Link to post Share on other sites More sharing options...
Cleatus Posted April 9, 2014 Author ID:816046 Share Posted April 9, 2014 note that this is my pc the log is from. It just popped up a bit ago saying MWB is out of date. clicked on it and it seemed to update. Link to post Share on other sites More sharing options...
Cleatus Posted April 9, 2014 Author ID:816056 Share Posted April 9, 2014 it appears that updates and scan requests not working Link to post Share on other sites More sharing options...
Lazz Posted April 9, 2014 ID:816079 Share Posted April 9, 2014 Hi Cleatus, It looks like mbamapi.exe is missing. This file is used to execute commands like scanning and updating. This behavior usually occurs when the MEE client is deployed to a client that already had the standalone version installed (Free, Premium, Small Business.) First, try uninstalling this client, then redeploy to it. This should fix the issue. Link to post Share on other sites More sharing options...
Cleatus Posted April 9, 2014 Author ID:816085 Share Posted April 9, 2014 Every machine? I did the initial scans by ou and had it lok for instlalled MWB software. The ones it did find it on, I had the MEE remove it and then reboot. I will try that fix on mine here to see what get. Link to post Share on other sites More sharing options...
Lazz Posted April 9, 2014 ID:816086 Share Posted April 9, 2014 Try it on one machine first to see if that fixes the issue. If it does you will need to do so on each machine. Link to post Share on other sites More sharing options...
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