Performance loss anxiety

[dweebken]

Hi, I've just resolved one problem with MBAM 2 (random dashboard popup panels, discussed in another thread in these forums, by doing a MBAM Clean and reinstall after rebooting), but now I have a new one. Performance loss. All my browsers (Firefox, IE, and Opera) get stuck not downloading web pages for minutes at a time. Eventually they get there, sometimes they don't. This has only happened since the clean reinstall of MBAM 2 yesterday keeping the default settings. I thought it was the PC, I thought it was a virus, but multiple reboots and full scans didn't fix it or find infections. I checked in the task mangler to see if anything was stealing my CPU cycles, but the CPU was running at only 20 % or less and the biggest users of that were well-known to me. Also got a BSOD, which is significant because I almost never get those in Win 8.1, indicating something wrong with the IRQ priority (sorry I didn't write down the whole message, I was tired and frustrated). So I turned to what was new - and uninstalled MBAM. Things went back to normal straight away in my browsers.

 

I really wanted to use MBAM because I've used it for years alongside my SEP client and it picks up stuff SEP doesn't. But now MBAM Vergion 2 messes with my PC so much I can't live with it any more. Never had this problem with the earlier versions.

 

My PC: Lenovo ThinkPad Core i7, 8 GM RAM, Win 8.1 Pro 64 Bit

 

Paul

[Firefox]

Have you tried excluding MBAM in SEP and vice versa? If you need specific instructions for SEP (I assume its Symantec Endpoint Protection) let me know what version your using.

Please exclude the following files from your Antivirus Software (not sure what version of you are using):

Note: If using a software firewall besides the built in Windows Firewall you'll need to exclude them from it as well

For Windows Vista or Windows 7 & 8:

• C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe
• C:\Program Files\Malwarebytes' Anti-Malware\mbampt.exe
• C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe
• C:\Program Files\Malwarebytes' Anti-Malware\mbamscheduler.exe

For 64 bit versions of Windows Vista or Windows 7 & 8:

• C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbam.exe
• C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbampt.exe
• C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamservice.exe
• C:\Program Files (x86)\Malwarebytes' Anti-Malware \mbamscheduler.exe

Note: If using a software firewall besides the built in Windows Firewall you'll need to exclude MBAM.EXE and MBAMSERVICE.EXE from it as well

Note: Once that's done, please make sure that if either of those programs has any sort of web filter, that you add the following as a trusted site:

data-cdn.mbamupdates.com

The FAQ contains examples of setting file exclusions for some known AV products

Please post back and let us know how it went.

[dweebken]

Murphys Law: if anything can go wrong it will, and at the worst possible moment.

 

Guess I was too quick off the mark. Although my browsers did speed up substantially after removing MBAM 2, they've slowed down to a crawl again a few hours without MBAM installed, so, sorry about my earlier post. If I could delete it or modify it I would. Told you I was anxious! I've also rebooted my computer and network and router and still have the prob. Must be an ISP matter I guess. I'll do some helpdesk calls with them in the morning to see if they can help.

 

Apologies again for jumping to conclusions.

[dweebken]

Have you tried excluding MBAM in SEP and vice versa? If you need specific instructions for SEP (I assume its Symantec Endpoint Protection) let me know what version your using.

Please exclude the following files from your Antivirus Software (not sure what version of you are using):

Note: If using a software firewall besides the built in Windows Firewall you'll need to exclude them from it as well

For Windows Vista or Windows 7 & 8:

• C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe
• C:\Program Files\Malwarebytes' Anti-Malware\mbampt.exe
• C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe
• C:\Program Files\Malwarebytes' Anti-Malware\mbamscheduler.exe

For 64 bit versions of Windows Vista or Windows 7 & 8:

• C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbam.exe
• C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbampt.exe
• C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamservice.exe
• C:\Program Files (x86)\Malwarebytes' Anti-Malware \mbamscheduler.exe

Note: If using a software firewall besides the built in Windows Firewall you'll need to exclude MBAM.EXE and MBAMSERVICE.EXE from it as well

Note: Once that's done, please make sure that if either of those programs has any sort of web filter, that you add the following as a trusted site:

data-cdn.mbamupdates.com

The FAQ contains examples of setting file exclusions for some known AV products

Please post back and let us know how it went.

 

Thanks for that. I'll try it in the morning, it's nearly 10 pm here. Appreciate your comments & feedback.

[Firefox]

NP, let us know how it goes.... BTW I use MBAM v2.0.1 and SEP on several computers and have no issues....