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need help removing potential malware/virus


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hi guys! i need some help with my samsung laptop.i got windows 7 OS and core i7 intel.it constantly hangs/freezes in the middle of my usage and can't do anything after that except reboot by turning off through the power button of the laptop,it also freezes when it gets to the end of my malwarebytes full scan.when i run it on safe mode it works fine and no freezing/hanging of the system.i suspect there is a virus infection.please help me! thanks in advance

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Hi,

 

My samsung core i7 laptop freezes when it gets to the end of my malwarebytes full scan. the scan couldn't complete because the entire operating system would lock up at the end.my laptop freezes from time to time too but not when its on safe mode.please help.thanks!

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Hello and :welcome: :

 

We can't work on malware diagnostics and removal in this sub-section of the forum.

So, if you think you might be infected, I suggest that you please follow the advice in this pinned topic: Available Assistance For Possibly Infected Computers.
A malware analyst will assist you with looking into the issue.

Also, a slow PC isn't always the result of malware.  You might want to see if any of the advice here helps: Slow PC? - Start Here.

Thanks,

daledoc1

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