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Snap.do

JWFeeJr
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JWFeeJr

JWFeeJr

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Sorry this will be wordy,

 

On 04/02/2014 I downloaded a "Movie Player", it never worked.  Next time I opened my I.E. web browser it was hijacked to the snap.do home page.  I know enough about this stuff to get in BIG TROUBLE, and that's exactly what I did.  I we to a web site and followed their removal instructions.  It directed me to the "control panel" (I'm running Windows 7) and told me to look for Snap.do and remove it.  I did that and while in there I noticed two things.   1)I had lots of stuff dated 04/02/2014 that I did not recognize. 2) about 3/4 of my legitimate programs (that I've had since 201)were also dated 04/02/2014.  I removed all the programs I did not recognize and LEFT THE OTHERS ALONE.

I rebooted the computer but was again hijacked by Snap.do.  I went back to the control panel and noted that all the programs that had been dated 04/2/2014 were gone, however when I opened one of their icons on my desktop hey appear: to be there, and to run fine.

I contacted Norton and told them the problem.  They spent about 3 1/2 hours on line with me.  I can't tell you what all they did, but none of it worked.

I went on line to PC Mag. found their recommendation for Malwarebytes and down loaded it.  I did what it calls, "threat scan" and quarantined but DID NOT remove all that it found.

I still have Snap.do on I.E.

 .

Attached are the files from DDS

 

Can you help me?

 

Thanks,

Jim Fee

attach.txt

dds.txt

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MrCharlie

MrCharlie

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Welcome to the forum.

Please run a Quick Scan with Malwarebytes like this:

Open up Malwarebytes > Settings Tab > Scanner Settings > Under action for PUP > Select: Show in Results List and Check for removal.

Please Update and run a Quick Scan with Malwarebytes Anti-Malware, post the report.

Make sure that everything is checked, and click Remove Selected.

If you're using Malwarebytes 2.0, please run a Threat Scan

General P2P/Piracy Warning:

 

1. If you're using Peer 2 Peer software such uTorrent, BitTorrent or similar you must either fully uninstall it or completely disable it from running while being assisted here.

Failure to remove or disable such software will result in your topic being closed and no further assistance being provided.

2. If you have illegal/cracked software, cracks, keygens, custom (Adobe) host file, etc. on the system, please remove or uninstall them now and read the policy on Piracy.

Failure to remove such software will result in your topic being closed and no further assistance being provided.

Then.......

Please download and run RogueKiller 32 bit to your desktop.

RogueKiller<---use this one for 64 bit systems

Which system am I using?

Quit all running programs.

For Windows XP, double-click to start.

For Vista or Windows 7-8, do a right-click on the program, select Run as Administrator to start, & when prompted Allow to run.

Click Scan to scan the system.

When the scan completes > Close out the program > Don't Fix anything!

Don't run any other options, they're not all bad!!!!!!!

Post back the report which should be located on your desktop.

(please don't put logs in code or quotes and use the default font)

MrC

Note:

Please read all of my instructions completely including these.

Make sure system restore is turned on and running. Create a new restore point

Make sure you're subscribed to this topic: Click on the Follow This Topic Button (at the top right of this page), make sure that the Receive notification box is checked and that it is set to Instantly

Removing malware can be unpredictable...unlikely but things can go very wrong! Backup any files that cannot be replaced. You can copy them to a CD/DVD, external drive or a pen drive

<+>Please don't run any other scans, download, install or uninstall any programs while I'm working with you.

<+>The removal of malware isn't instantaneous, please be patient.

<+>When we are done, I'll give to instructions on how to cleanup all the tools and logs

<+>Please stick with me until I give you the "all clear" and Please don't waste my time by leaving before that.

------->Your topic will be closed if you haven't replied within 3 days!<--------

(If I don't respond within 24 hours, please send me a PM)

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MrCharlie

MrCharlie

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OK...next:

Please download AdwCleaner from HERE or HERE to your desktop.

  • Double click on AdwCleaner.exe to run the tool.

    Vista/Windows 7/8 users right-click and select Run As Administrator

  • Click on the Scan button.
  • AdwCleaner will begin...be patient as the scan may take some time to complete.
  • When it's done you'll see: Pending: Please uncheck elements you don't want removed.
  • Now click on the Report button...a logfile (AdwCleaner[R0].txt) will open in Notepad for review.
  • Look over the log especially under Files/Folders for any program you want to save.
  • If there's a program you may want to save, just uncheck it from AdwCleaner.
  • If you're not sure, post the log for review. (all items found are adware/spyware/foistware)
  • If you're ready to clean it all up.....click the Clean button.
  • After rebooting, a logfile report (AdwCleaner[s0].txt) will open automatically.
  • Copy and paste the contents of that logfile in your next reply.
  • A copy of that logfile will also be saved in the C:\AdwCleaner folder.
  • Items that are deleted are moved to the Quarantine Folder: C:\AdwCleaner\Quarantine
  • To restore an item that has been deleted:
  • Go to Tools > Quarantine Manager > check what you want restored > now click on Restore.
MrC
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MrCharlie

MrCharlie

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Good......

Lets check your computers security before you go and we have a little cleanup to do also:

Download Security Check by screen317 from HERE or HERE.

  • Save it to your Desktop.
  • Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
  • If you get Unsupported operating system. Aborting now, just reboot and try again.
  • A Notepad document should open automatically called checkup.txt.
  • Please Post the contents of that document.
  • Do Not Attach It!!!
MrC
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JWFeeJr

JWFeeJr

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I don't think windows 7 has an add/remove programs *thing".  To get where I mean, I open the control panel and click on "uninstall a program".  That gives you a list of all programs.  It use to contain stuff like uTubecatcher. VMware workstation, Adobe Reader, and the like.  All those are gone now but the icons remain on my desk top and appear to work,

 

Jim Fee

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AdvancedSetup

AdvancedSetup

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Glad we could help. :)

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

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