Problems with MBAM 2.0 realtime protection

[JacobHoppe]

Hi, i am having a couple problems after Malwarebytes' Anti-Malware updated to 2.1 last night. First, my realtime protection is gone. And i cant seem to fix it, no amount of enabling or disabling will help. And it still says that it's licenced to me.

[Dublin70]

I am having the same issue since update. I log in as administrator but it still doesn't enable the real time protection on my user account. If I go to my administrator acct, it is fine but I mostly use the user acct - hmmmmm.

[JacobHoppe]

My main account is an admin account.

[daledoc1]

Assuming a reboot doesn't resolve it, do you have Self-Protection enabled, by any chance?

 

If so, perhaps try the following:

Disable SP

Reboot

Retry enabling/changing settings

 

Please post back & let us know -- if it doesn't resolve it, we might need to ask you to try a clean reinstall and/or to post back with some logs for the staff.

 

Thanks,

 

daledoc1

[JacobHoppe]

I'll reboot next. Thanks!

[Dublin70]

UPdated to newer version (1004)  this a.m. logged on as admin as before. Real time protection seems to be working fine now. Thanks for input.

[ddeith]

I have just purchased Malwarebytes Pro.

I did a clean uninstall of the free version and then installed the latest version.

Realtime Protection is not enabled.  If I hit "Fix Now", the protection is enabled for 1 second and then reverts back to Malacious Website Protection disabled.

Any suggestions?

[daledoc1]

Hello and , ddeith:

 

I have just purchased Malwarebytes Pro.

I did a clean uninstall of the free version and then installed the latest version.

Realtime Protection is not enabled.  If I hit "Fix Now", the protection is enabled for 1 second and then reverts back to Malacious Website Protection disabled.

Any suggestions?

 

Yep -- first: did you reboot the computer after you installed the current version?

 

If that doesn't fix it, when you say you did a clean uninstall->upgrade, did you follow the steps in THIS TUTORIAL?

Specifically, did you use the mbam-clean tool and then reboot before upgrading?

If not, then that would be the next step.

NOTE: If you have MBAM 2.xx Self-Protection (SP) enabled, please disable it before running mbam-clean.

 

If neither of those work, please let us know.

 

Thanks,

 

daledoc1

 

P.S. Although the problem sounds the same as that of the other users in this thread, each computer is unique.  So, if this isn't easily resolved with the steps above (or even if it is), the mod team might split off your post to a separate thread. That way, each user can receive full attention with less confusion.

[ddeith]

Yes, I had followed this tutorial - had read about it in a post.

As far as MBAM 2.xx Self-Protection (SP) enabled - didn't enable it for free version and it is not enabled on my current install.