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Hi,  I have been having serious trouble loading web pages and browsing in general.  I figured there must be something wrong with my computer.  I tried to install malwarebytes anti-malware but I am unable to install it and receive the error "mbm-setup is not a valid Win32 application". Some malware must be blocking my ability to install the program. Is there a way I can get some assistance please.

 

Thanks

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Hello Beanz and :welcome:! My name is Borislav and I will be glad to help you solve your malware problem.

Please note:

  • If you are a paying customer, you have the privilege to contact the help desk at Consumer Support. If you choose this option to get help, please let me know.
  • I recommend you to keep the instructions I will be giving you so that they are available to you at any time. You can save them in a text file or print them.
  • Make sure you read all of the instructions and fixes thoroughly before continuing with them.
  • Follow my instructions strictly and don’t hesitate to stop and ask me if you have any questions.
  • Post your log files, don't attach them. Every log file should be copy/pasted in your next reply.
  • Do not perform any kind of scanning and fixing without my instructions. If you want to proceed on your own, please let me know.
Please follow the instructions here and then post your log files in a new reply in this thread:

http://forums.malwarebytes.org/index.php?showtopic=9573

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Alright I ran dds.scr and here are my results

 

ATTACH.TXT

 

.
UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.
IF REQUESTED, ZIP IT UP & ATTACH IT
.
DDS (Ver_2012-11-20.01)
.
Microsoft Windows 7 Home Premium 
Boot Device: \Device\HarddiskVolume2
Install Date: 09/09/2012 9:10:23 PM
System Uptime: 02/04/2014 5:23:02 PM (0 hours ago)
.
Motherboard: Sony Corporation |  | VAIO
Processor: AMD E-450 APU with Radeon HD Graphics | N/A | 1320/100mhz
.
==== Disk Partitions =========================
.
C: is FIXED (NTFS) - 454 GiB total, 385.025 GiB free.
E: is CDROM ()
.
==== Disabled Device Manager Items =============
.
Class GUID: {4d36e972-e325-11ce-bfc1-08002be10318}
Description: Microsoft Teredo Tunneling Adapter
Device ID: ROOT\*TEREDO\0000
Manufacturer: Microsoft
Name: Teredo Tunneling Pseudo-Interface
PNP Device ID: ROOT\*TEREDO\0000
Service: tunnel
.
==== System Restore Points ===================
.
RP158: 12/03/2014 10:06:54 PM - Windows Update
RP159: 13/03/2014 5:18:07 PM - Windows Update
RP160: 16/03/2014 7:00:04 PM - Windows Backup
RP161: 24/03/2014 7:11:34 PM - Windows Update
RP162: 26/03/2014 12:14:30 PM - Installed Java 7 Update 51
RP163: 31/03/2014 4:19:42 PM - Windows Backup
RP164: 31/03/2014 10:11:13 PM - avast! antivirus system restore point
RP165: 31/03/2014 11:40:27 PM - Windows Update
.
==== Installed Programs ======================
.
Adobe Digital Editions 2.0
Adobe Flash Player 12 ActiveX
Adobe Flash Player 12 Plugin
Adobe Reader XI (11.0.06)
AMD APP SDK Runtime
AMD Fuel
AMD Media Foundation Decoders
AMD VISION Engine Control Center
Apple Application Support
Apple Mobile Device Support
Apple Software Update
ArcSoft Magic-i Visual Effects 2
ArcSoft WebCam Companion 4
Ask Toolbar
Ask Toolbar Updater
ATI Catalyst Install Manager
avast! Free Antivirus
Bing Bar
Bluetooth Win7 Suite (64)
Bonjour
calibre
Catalyst Control Center - Branding
Catalyst Control Center Graphics Previews Common
Catalyst Control Center InstallProxy
Catalyst Control Center Localization All
Catalyst Control Center Profiles Mobile
ccc-utility64
CCC Help Chinese Standard
CCC Help Chinese Traditional
CCC Help Czech
CCC Help Danish
CCC Help Dutch
CCC Help English
CCC Help Finnish
CCC Help French
CCC Help German
CCC Help Greek
CCC Help Hungarian
CCC Help Italian
CCC Help Japanese
CCC Help Korean
CCC Help Norwegian
CCC Help Polish
CCC Help Portuguese
CCC Help Russian
CCC Help Spanish
CCC Help Swedish
CCC Help Thai
CCC Help Turkish
Conexant HD Audio
D3DX10
Dropbox
Easy Phone Sync
Epson Event Manager
EPSON NX510 Series Printer Uninstall
EPSON Scan
EpsonNet Setup
Google Chrome
Google Update Helper
HP Officejet 6600 Basic Device Software
iTunes
Java 7 Update 51
Java Auto Updater
Java 6 Update 22
Java 6 Update 22 (64-bit)
Junk Mail filter update
LPT System Updater Service
MapleStory
Media Gallery
Mega Browse
Mesh Runtime
Microsoft .NET Framework 4.5.1
Microsoft Application Error Reporting
Microsoft Mouse and Keyboard Center
Microsoft Office 2007 Service Pack 3 (SP3)
Microsoft Office 2010
Microsoft Office Access MUI (English) 2007
Microsoft Office Access Setup Metadata MUI (English) 2007
Microsoft Office Enterprise 2007
Microsoft Office Excel MUI (English) 2007
Microsoft Office File Validation Add-In
Microsoft Office Groove MUI (English) 2007
Microsoft Office Groove Setup Metadata MUI (English) 2007
Microsoft Office InfoPath MUI (English) 2007
Microsoft Office Office 64-bit Components 2007
Microsoft Office OneNote MUI (English) 2007
Microsoft Office Outlook MUI (English) 2007
Microsoft Office PowerPoint MUI (English) 2007
Microsoft Office Proof (English) 2007
Microsoft Office Proof (French) 2007
Microsoft Office Proof (Spanish) 2007
Microsoft Office Proofing (English) 2007
Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3)
Microsoft Office Publisher MUI (English) 2007
Microsoft Office Shared 64-bit MUI (English) 2007
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2007
Microsoft Office Shared MUI (English) 2007
Microsoft Office Shared Setup Metadata MUI (English) 2007
Microsoft Office Word MUI (English) 2007
Microsoft Silverlight
Microsoft SQL Server 2005 Compact Edition [ENU]
Microsoft SQL Server Compact 3.5 SP2 ENU
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.30319
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219
Mozilla Firefox 26.0 (x86 en-US)
Mozilla Maintenance Service
MSVCRT
MSVCRT_amd64
MSXML 4.0 SP3 Parser
MSXML 4.0 SP3 Parser (KB2721691)
MSXML 4.0 SP3 Parser (KB2758694)
Nexon Game Manager
Oasis2Service
OOBE
PMB
PMB VAIO Edition Guide
PMB VAIO Edition Plug-in
Project 64 version 2.1.0.1
Reader for PC
Reader Library by Sony
Realtek PCIE Card Reader
Remote Keyboard
Remote Play with PlayStation 3
Security Update for CAPICOM (KB931906)
Security Update for Microsoft .NET Framework 4.5.1 (KB2898869)
Security Update for Microsoft .NET Framework 4.5.1 (KB2901126)
Security Update for Microsoft Office 2007 suites (KB2596744) 32-Bit Edition 
Security Update for Microsoft Office 2007 suites (KB2596754) 32-Bit Edition 
Security Update for Microsoft Office 2007 suites (KB2596792) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596825) 32-Bit Edition 
Security Update for Microsoft Office 2007 suites (KB2596871) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2597969) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2597973) 32-Bit Edition 
Security Update for Microsoft Office 2007 suites (KB2687439) 32-Bit Edition 
Security Update for Microsoft Office 2007 suites (KB2760411) 32-Bit Edition 
Security Update for Microsoft Office 2007 suites (KB2760415) 32-Bit Edition 
Security Update for Microsoft Office 2007 suites (KB2760585) 32-Bit Edition 
Security Update for Microsoft Office 2007 suites (KB2760591) 32-Bit Edition 
Security Update for Microsoft Office 2007 suites (KB2817641) 32-Bit Edition 
Security Update for Microsoft Office 2007 suites (KB2827326) 32-Bit Edition 
Security Update for Microsoft Office 2007 suites (KB2837615) 32-Bit Edition 
Security Update for Microsoft Office 2007 suites (KB2850022) 32-Bit Edition 
Security Update for Microsoft Office Excel 2007 (KB2827324) 32-Bit Edition 
Security Update for Microsoft Office InfoPath 2007 (KB2687440) 32-Bit Edition 
Security Update for Microsoft Office Outlook 2007 (KB2825644) 32-Bit Edition 
Security Update for Microsoft Office PowerPoint 2007 (KB2596764) 32-Bit Edition
Security Update for Microsoft Office PowerPoint 2007 (KB2596912) 32-Bit Edition
Security Update for Microsoft Office Publisher 2007 (KB2597971) 32-Bit Edition 
Security Update for Microsoft Office Word 2007 (KB2837617) 32-Bit Edition 
Skype Click to Call
Skype™ 6.11
Sony Corporation
SSLx64
SSLx86
Synaptics Pointing Device Driver
TeamViewer 7
Update for 2007 Microsoft Office System (KB967642)
Update for Microsoft Office 2007 Help for Common Features (KB963673)
Update for Microsoft Office 2007 suites (KB2596620) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2687493) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2767849) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2767916) 32-Bit Edition
Update for Microsoft Office Access 2007 Help (KB963663)
Update for Microsoft Office Excel 2007 Help (KB963678)
Update for Microsoft Office Infopath 2007 Help (KB963662)
Update for Microsoft Office OneNote 2007 Help (KB963670)
Update for Microsoft Office Outlook 2007 (KB2687404) 32-Bit Edition
Update for Microsoft Office Outlook 2007 Help (KB963677)
Update for Microsoft Office Outlook 2007 Junk Email Filter (KB2878234) 32-Bit Edition
Update for Microsoft Office Powerpoint 2007 Help (KB963669)
Update for Microsoft Office Publisher 2007 Help (KB963667)
Update for Microsoft Office Script Editor Help (KB963671)
Update for Microsoft Office Word 2007 Help (KB963665)
VAIO - Media Gallery
VAIO - PMB VAIO Edition Guide
VAIO - PMB VAIO Edition Plug-in
VAIO - Remote Keyboard
VAIO - Remote Play with PlayStation®3
VAIO Care
VAIO Control Center
VAIO Data Restore Tool
VAIO Easy Connect
VAIO Event Service
VAIO Gate
VAIO Gate Default
VAIO Hardware Diagnostics
VAIO Help and Support
VAIO Improvement
VAIO Manual
VAIO Messenger
VAIO Quick Web Access
VAIO Sample Contents
VAIO Satisfaction Survey.
VAIO Smart Network
VAIO Transfer Support
VAIO Update
VCCx86
VESx64
VESx86
VIx64
VIx86
VSNx64
VWSTx86
Windows Live Communications Platform
Windows Live Essentials
Windows Live ID Sign-in Assistant
Windows Live Installer
Windows Live Language Selector
Windows Live Mail
Windows Live Mesh
Windows Live Mesh ActiveX Control for Remote Connections
Windows Live Messenger
Windows Live MIME IFilter
Windows Live Movie Maker
Windows Live Photo Common
Windows Live Photo Gallery
Windows Live PIMT Platform
Windows Live Remote Client
Windows Live Remote Client Resources
Windows Live Remote Service
Windows Live Remote Service Resources
Windows Live SOXE
Windows Live SOXE Definitions
Windows Live UX Platform
Windows Live UX Platform Language Pack
Windows Live Writer
Windows Live Writer Resources
.
==== Event Viewer Messages From Past Week ========
.
31/03/2014 10:17:59 PM, Error: Service Control Manager [7009]  - A timeout was reached (30000 milliseconds) while waiting for the LPT System Updater Service service to connect.
31/03/2014 10:17:59 PM, Error: Service Control Manager [7000]  - The LPT System Updater Service service failed to start due to the following error:  The service did not respond to the start or control request in a timely fashion.
02/04/2014 5:41:26 PM, Error: Service Control Manager [7034]  - The Oasis2Service service terminated unexpectedly.  It has done this 1 time(s).
01/04/2014 1:40:13 PM, Error: Tcpip [4199]  - The system detected an address conflict for IP address 192.168.2.22 with the system having network hardware address 44-87-FC-D3-6E-92. Network operations on this system may be disrupted as a result.
.
==== End Of File ===========================
 
 
 
 
 
DDS.TXT
 
DDS (Ver_2012-11-20.01) - NTFS_AMD64 
Internet Explorer: 11.0.9600.16521  BrowserJavaVersion: 10.51.2
Run by Courtney at 17:44:35 on 2014-04-02
Microsoft Windows 7 Home Premium   6.1.7601.1.1252.1.1033.18.3691.1940 [GMT -4:00]
.
AV: avast! Antivirus *Enabled/Updated* {17AD7D40-BA12-9C46-7131-94903A54AD8B}
SP: Windows Defender *Enabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
SP: avast! Antivirus *Enabled/Updated* {ACCC9CA4-9C28-93C8-4B81-AFE241D3E736}
.
============== Running Processes ===============
.
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k RPCSS
C:\Windows\system32\atiesrxx.exe
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\atieclxx.exe
C:\Windows\system32\svchost.exe -k NetworkService
C:\Program Files\AVAST Software\Avast\AvastSvc.exe
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe
C:\Program Files\ATI Technologies\ATI.ACE\Fuel\Fuel.Service.exe
C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\Program Files (x86)\Bluetooth Suite\Ath_CoexAgent.exe
C:\Program Files (x86)\Bluetooth Suite\adminservice.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files (x86)\Skype\Toolbars\AutoUpdate\SkypeC2CAutoUpdateSvc.exe
C:\Program Files (x86)\Skype\Toolbars\PNRSvc\SkypeC2CPNRSvc.exe
C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
C:\Program Files (x86)\Realtek\Realtek PCIE Card Reader\RIconMan.exe
C:\Program Files (x86)\LPT\srpts.exe
C:\Program Files (x86)\Sony\PMB\PMBDeviceInfoProvider.exe
C:\Program Files (x86)\Microsoft\BingBar\SeaPort.EXE
C:\Program Files (x86)\TeamViewer\Version7\TeamViewer_Service.exe
C:\Program Files (x86)\Mega Browse\updateMegaBrowse.exe
C:\Program Files (x86)\Sony\VAIO Event Service\VESMgr.exe
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe
C:\Program Files (x86)\Sony\VAIO Event Service\VESMgrSub.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Program Files (x86)\Sony\VAIO Event Service\VESMgrSub.exe
C:\Windows\system32\svchost.exe -k bthsvcs
C:\Windows\SysWOW64\DllHost.exe
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Windows\SysWOW64\DllHost.exe
C:\Program Files (x86)\Mega Browse\bin\utilMegaBrowse.exe
C:\Program Files\Sony\VAIO Care\VCPerfService.exe
C:\Program Files (x86)\ArcSoft\Magic-i Visual Effects 2\uCamMonitor.exe
C:\Program Files\Sony\VAIO Smart Network\VSNService.exe
C:\Windows\System32\svchost.exe -k secsvcs
C:\Windows\system32\SearchIndexer.exe
C:\Program Files (x86)\LPT\srptm.exe
C:\Windows\system32\taskeng.exe
C:\Windows\system32\taskhost.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Windows\system32\taskeng.exe
c:\Program Files\Microsoft Mouse and Keyboard Center\ipoint.exe
C:\Program Files\Sony\VAIO Smart Network\VSNClient.exe
c:\Program Files\Microsoft Mouse and Keyboard Center\itype.exe
C:\Program Files\CONEXANT\cAudioFilterAgent\cAudioFilterAgent64.exe
C:\Program Files (x86)\Bluetooth Suite\BtvStack.exe
C:\Program Files (x86)\Bluetooth Suite\AthBtTray.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Windows\System32\spool\drivers\x64\3\E_IATIFIA.EXE
C:\Program Files\Synaptics\SynTP\SynTPHelper.exe
C:\Program Files\HP\HP Officejet 6600\Bin\ScanToPCActivationApp.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Sony\ISB Utility\ISBMgr.exe
C:\Program Files (x86)\Sony\PMB\PMBVolumeWatcher.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Epson Software\Event Manager\EEventManager.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\iTunes\iTunesHelper.exe
C:\Program Files\Sony\VAIO Care\listener.exe
C:\Program Files (x86)\Sony\Reader\Data\bin\launcher\Reader Library Launcher.exe
C:\Program Files (x86)\Sony\ReaderDesktop\appHelper\ReaderAppHelper.exe
C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe
C:\Windows\system32\svchost.exe -k imgsvc
C:\Program Files\AVAST Software\Avast\AvastUI.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\HP\HP Officejet 6600\Bin\HPNetworkCommunicator.exe
C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\MOM.exe
C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CCC.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files\Sony\VAIO Update 5\VAIOUpdt.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Program Files (x86)\DDNi\Oasis\VAIO Messenger.exe
C:\Windows\Microsoft.Net\Framework64\v3.0\WPF\PresentationFontCache.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Windows\system32\SearchProtocolHost.exe
C:\Windows\system32\SearchFilterHost.exe
C:\Program Files\Sony\VAIO Update 5\VUAgent.exe
C:\Windows\System32\cscript.exe
.
============== Pseudo HJT Report ===============
.
uProxyServer =
mWinlogon: Userinit = userinit.exe
BHO: Mega Browse: {4e6cd411-ce62-4584-97ff-6afbcf6900af} - C:\Program Files (x86)\Mega Browse\MegaBrowsebho.dll
BHO: Groove GFS Browser Helper: {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\Program Files (x86)\Microsoft Office\Office12\GrooveShellExtensions.dll
BHO: Java Plug-In SSV Helper: {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files (x86)\Java\jre7\bin\ssv.dll
BHO: CIESpeechBHO Class: {8D10F6C4-0E01-4BD4-8601-11AC1FDF8126} - C:\Program Files (x86)\Bluetooth Suite\IEPlugIn.dll
BHO: avast! Online Security: {8E5E2654-AD2D-48bf-AC2D-D17F00898D06} - C:\Program Files\AVAST Software\Avast\aswWebRepIE.dll
BHO: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
BHO: Skype Browser Helper: {AE805869-2E5C-4ED4-8F7B-F1F7851A4497} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dll
BHO: Bing Bar Helper: {d2ce3e00-f94a-4740-988e-03dc2f38c34f} - 
BHO: Ask Toolbar: {D4027C7F-154A-4066-A1AD-4243D8127440} - 
BHO: Java Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre7\bin\jp2ssv.dll
TB: Bing Bar: {8dcb7100-df86-4384-8842-8fa844297b3f} - 
TB: Ask Toolbar: {D4027C7F-154A-4066-A1AD-4243D8127440} - 
TB: <No Name>: {ae07101b-46d4-4a98-af68-0333ea26e113} - LocalServer32 - <no file>
uRun: [Remote Mouse] C:\Program Files (x86)\Remote Mouse\RemoteMouse.exe
uRun: [EPSON NX510 Series] C:\Windows\System32\spool\DRIVERS\x64\3\E_IATIFIA.EXE /FU "C:\Windows\TEMP\E_SDB.tmp" /EF "HKCU"
uRun: [HP Officejet 6600 (NET)] "C:\Program Files\HP\HP Officejet 6600\Bin\ScanToPCActivationApp.exe" -deviceID "CN39A7RJQF05RN:NW" -scfn "HP Officejet 6600 (NET)" -AutoStart 1
uRun: [GoogleChromeAutoLaunch_31173C6566CBE2A5DBD7193A4F92BF1E] "C:\Program Files (x86)\Google\Chrome\Application\chrome.exe" --no-startup-window
mRun: [iSBMgr.exe] "C:\Program Files (x86)\Sony\ISB Utility\ISBMgr.exe"
mRun: [PMBVolumeWatcher] C:\Program Files (x86)\Sony\PMB\PMBVolumeWatcher.exe
mRun: [GrooveMonitor] "C:\Program Files (x86)\Microsoft Office\Office12\GrooveMonitor.exe"
mRun: [ApnUpdater] "C:\Program Files (x86)\Ask.com\Updater\Updater.exe"
mRun: [EEventManager] C:\PROGRA~2\EPSONS~1\EVENTM~1\EEventManager.exe
mRun: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
mRun: [APSDaemon] "C:\Program Files (x86)\Common Files\Apple\Apple Application Support\APSDaemon.exe"
mRun: [iTunesHelper] "C:\Program Files (x86)\iTunes\iTunesHelper.exe"
mRun: [Reader Library Launcher] C:\Program Files (x86)\Sony\Reader\Data\bin\launcher\Reader Library Launcher.exe
mRun: [Reader Application Helper] C:\Program Files (x86)\Sony\ReaderDesktop\appHelper\ReaderAppHelper.exe
mRun: [sunJavaUpdateSched] "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe"
mRun: [AvastUI.exe] "C:\Program Files\AVAST Software\Avast\AvastUI.exe" /nogui
uPolicies-Explorer: NoDriveTypeAutoRun = dword:145
mPolicies-Explorer: NoActiveDesktop = dword:1
mPolicies-Explorer: NoActiveDesktopChanges = dword:1
mPolicies-System: ConsentPromptBehaviorAdmin = dword:0
mPolicies-System: ConsentPromptBehaviorUser = dword:3
mPolicies-System: EnableLUA = dword:0
mPolicies-System: EnableUIADesktopToggle = dword:0
mPolicies-System: PromptOnSecureDesktop = dword:0
IE: E&xport to Microsoft Excel - C:\PROGRA~2\MICROS~1\Office12\EXCEL.EXE/3000
IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - C:\Program Files (x86)\Microsoft Office\Office12\ONBttnIE.dll
IE: {7815BE26-237D-41A8-A98F-F7BD75F71086} - {8D10F6C4-0E01-4BD4-8601-11AC1FDF8126} - C:\Program Files (x86)\Bluetooth Suite\IEPlugIn.dll
IE: {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503}
TCP: NameServer = 192.168.2.1
TCP: Interfaces\{72751044-8E1D-4BE8-BEA6-636C582D3F1D} : DHCPNameServer = 192.54.104.29
TCP: Interfaces\{C29C62C9-7FB3-4579-BFFC-4ACAB01D22BE} : DHCPNameServer = 192.168.2.1
TCP: Interfaces\{C29C62C9-7FB3-4579-BFFC-4ACAB01D22BE}\2454C4C4632363 : DHCPNameServer = 192.168.5.1
TCP: Interfaces\{C29C62C9-7FB3-4579-BFFC-4ACAB01D22BE}\2454C4C4838373 : DHCPNameServer = 192.168.2.1
TCP: Interfaces\{C29C62C9-7FB3-4579-BFFC-4ACAB01D22BE}\4596D60284F62747F6E6370275966496 : DHCPNameServer = 172.30.64.210 172.30.64.220
TCP: Interfaces\{C29C62C9-7FB3-4579-BFFC-4ACAB01D22BE}\7556E646977237027596D26496 : DHCPNameServer = 208.67.222.222 208.67.220.220
TCP: Interfaces\{C29C62C9-7FB3-4579-BFFC-4ACAB01D22BE}\849646560295F602B496463702849646560295F60275966696 : DHCPNameServer = 192.168.43.1
Handler: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - C:\Program Files (x86)\Microsoft Office\Office12\GrooveSystemServices.dll
Handler: skype-ie-addon-data - {91774881-D725-4E58-B298-07617B9B86A8} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dll
Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\Program Files (x86)\Common Files\Skype\Skype4COM.dll
Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - C:\Program Files (x86)\Windows Live\Photo Gallery\AlbumDownloadProtocolHandler.dll
SSODL: WebCheck - <orphaned>
SEH: Groove GFS Stub Execution Hook - {B5A7F190-DDA6-4420-B3BA-52453494E6CD} - C:\Program Files (x86)\Microsoft Office\Office12\GrooveShellExtensions.dll
mASetup: {8A69D345-D564-463c-AFF1-A69D9E530F96} - "C:\Program Files (x86)\Google\Chrome\Application\33.0.1750.154\Installer\chrmstp.exe" --configure-user-settings --verbose-logging --system-level --multi-install --chrome
x64-BHO: avast! Online Security: {8E5E2654-AD2D-48bf-AC2D-D17F00898D06} - C:\Program Files\AVAST Software\Avast\aswWebRepIE64.dll
x64-BHO: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
x64-BHO: Skype add-on for Internet Explorer: {AE805869-2E5C-4ED4-8F7B-F1F7851A4497} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer x64\skypeieplugin.dll
x64-BHO: Java Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
x64-TB: avast! WebRep: {318A227B-5E9F-45bd-8999-7F8F10CA4CF5} - LocalServer32 - <no file>
x64-TB: <No Name>: {ae07101b-46d4-4a98-af68-0333ea26e113} - LocalServer32 - <no file>
x64-Run: [cAudioFilterAgent] C:\Program Files\Conexant\cAudioFilterAgent\cAudioFilterAgent64.exe
x64-Run: [AtherosBtStack] "C:\Program Files (x86)\Bluetooth Suite\BtvStack.exe"
x64-Run: [AthBtTray] "C:\Program Files (x86)\Bluetooth Suite\AthBtTray.exe"
x64-Run: [synTPEnh] C:\Program Files (x86)\Synaptics\SynTP\SynTPEnh.exe
x64-IE: {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer x64\skypeieplugin.dll
x64-Handler: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - <orphaned>
x64-Handler: skype-ie-addon-data - {91774881-D725-4E58-B298-07617B9B86A8} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer x64\skypeieplugin.dll
x64-Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - <orphaned>
x64-Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - <orphaned>
x64-SSODL: WebCheck - <orphaned>
.
================= FIREFOX ===================
.
FF - ProfilePath - C:\Users\Courtney\AppData\Roaming\Mozilla\Firefox\Profiles\48w7f329.default\
FF - plugin: C:\Program Files (x86)\Adobe\Reader 11.0\Reader\AIR\nppdf32.dll
FF - plugin: C:\Program Files (x86)\Google\Update\1.3.23.9\npGoogleUpdate3.dll
FF - plugin: C:\Program Files (x86)\Java\jre7\bin\dtplugin\npdeployJava1.dll
FF - plugin: C:\Program Files (x86)\Java\jre7\bin\plugin2\npjp2.dll
FF - plugin: c:\Program Files (x86)\Microsoft Silverlight\5.1.30214.0\npctrlui.dll
FF - plugin: C:\Program Files (x86)\Sony\Reader\Data\bin\npebldetectmoz.dll
FF - plugin: C:\Program Files (x86)\Sony\ReaderDesktop\npreaderdetectmoz.dll
FF - plugin: C:\Program Files (x86)\Windows Live\Photo Gallery\NPWLPG.dll
FF - plugin: C:\ProgramData\NexonUS\NGM\npNxGameUS.dll
FF - plugin: C:\Windows\SysWOW64\Macromed\Flash\NPSWF32_12_0_0_77.dll
.
============= SERVICES / DRIVERS ===============
.
R0 amd_sata;amd_sata;C:\Windows\System32\drivers\amd_sata.sys [2012-6-23 75904]
R0 amd_xata;amd_xata;C:\Windows\System32\drivers\amd_xata.sys [2012-6-23 38016]
R0 aswRvrt;avast! Revert;C:\Windows\System32\drivers\aswRvrt.sys [2013-3-27 65776]
R0 aswVmm;avast! VM Monitor;C:\Windows\System32\drivers\aswVmm.sys [2013-3-27 208928]
R1 aswSnx;aswSnx;C:\Windows\System32\drivers\aswSnx.sys [2012-10-4 1039096]
R1 aswSP;aswSP;C:\Windows\System32\drivers\aswSP.sys [2012-10-4 423240]
R1 wStLibG64;wStLibG64;C:\Windows\System32\drivers\wStLibG64.sys [2014-3-28 61120]
R2 AMD External Events Utility;AMD External Events Utility;C:\Windows\System32\atiesrxx.exe [2011-7-1 204288]
R2 AMD FUEL Service;AMD FUEL Service;C:\Program Files\ATI Technologies\ATI.ACE\Fuel\Fuel.Service.exe [2011-5-24 365568]
R2 aswMonFlt;aswMonFlt;C:\Windows\System32\drivers\aswMonFlt.sys [2012-10-4 79184]
R2 Atheros Bt&Wlan Coex Agent;Atheros Bt&Wlan Coex Agent;C:\Program Files (x86)\Bluetooth Suite\Ath_CoexAgent.exe [2011-4-29 146592]
R2 AtherosSvc;AtherosSvc;C:\Program Files (x86)\Bluetooth Suite\AdminService.exe [2011-4-29 91296]
R2 avast! Antivirus;avast! Antivirus;C:\Program Files\AVAST Software\Avast\AvastSvc.exe [2014-3-31 50344]
R2 c2cautoupdatesvc;Skype Click to Call Updater;C:\Program Files (x86)\Skype\Toolbars\AutoUpdate\SkypeC2CAutoUpdateSvc.exe [2014-1-3 1363616]
R2 c2cpnrsvc;Skype Click to Call PNR Service;C:\Program Files (x86)\Skype\Toolbars\PNRSvc\SkypeC2CPNRSvc.exe [2014-1-3 1748640]
R2 IconMan_R;IconMan_R;C:\Program Files (x86)\Realtek\Realtek PCIE Card Reader\RIconMan.exe [2012-6-23 2375168]
R2 LPTSystemUpdater;LPT System Updater Service;C:\Program Files (x86)\LPT\srpts.exe [2014-3-24 37408]
R2 PMBDeviceInfoProvider;PMBDeviceInfoProvider;C:\Program Files (x86)\Sony\PMB\PMBDeviceInfoProvider.exe [2010-11-27 398176]
R2 SampleCollector;VAIO Care Performance Service;C:\Program Files\Sony\VAIO Care\VCPerfService.exe [2012-6-23 259192]
R2 TeamViewer7;TeamViewer 7;C:\Program Files (x86)\TeamViewer\Version7\TeamViewer_Service.exe [2012-10-20 2754984]
R2 uCamMonitor;CamMonitor;C:\Program Files (x86)\ArcSoft\Magic-i Visual Effects 2\uCamMonitor.exe [2012-6-23 105024]
R2 Update Mega Browse;Update Mega Browse;C:\Program Files (x86)\Mega Browse\updateMegaBrowse.exe [2014-3-26 348448]
R2 Util Mega Browse;Util Mega Browse;C:\Program Files (x86)\Mega Browse\bin\utilMegaBrowse.exe [2014-3-27 350496]
R2 VSNService;VSNService;C:\Program Files\Sony\VAIO Smart Network\VSNService.exe [2012-6-23 852160]
R3 amdiox64;AMD IO Driver;C:\Windows\System32\drivers\amdiox64.sys [2012-6-23 46136]
R3 ArcSoftKsUFilter;ArcSoft Magic-I Visual Effect;C:\Windows\System32\drivers\ArcSoftKsUFilter.sys [2012-6-23 19968]
R3 aswStm;aswStm;C:\Windows\System32\drivers\aswStm.sys [2014-3-31 84816]
R3 AthBTPort;Atheros Virtual Bluetooth Class;C:\Windows\System32\drivers\btath_flt.sys [2011-4-29 36000]
R3 AtiHDAudioService;ATI Function Driver for HD Audio Service;C:\Windows\System32\drivers\AtihdW76.sys [2011-7-1 114704]
R3 BTATH_A2DP;Bluetooth A2DP Audio Driver;C:\Windows\System32\drivers\btath_a2dp.sys [2011-4-29 259232]
R3 btath_avdt;Atheros Bluetooth AVDT Service;C:\Windows\System32\drivers\btath_avdt.sys [2011-4-29 109216]
R3 BTATH_BUS;Atheros Bluetooth Bus;C:\Windows\System32\drivers\btath_bus.sys [2011-4-29 29344]
R3 BTATH_HCRP;Bluetooth HCRP Server driver;C:\Windows\System32\drivers\btath_hcrp.sys [2011-4-29 166048]
R3 BTATH_LWFLT;Bluetooth LWFLT Device;C:\Windows\System32\drivers\btath_lwflt.sys [2011-4-29 59040]
R3 BTATH_RCP;Bluetooth AVRCP Device;C:\Windows\System32\drivers\btath_rcp.sys [2011-4-29 283296]
R3 BtFilter;BtFilter;C:\Windows\System32\drivers\btfilter.sys [2011-4-29 288416]
R3 L1C;NDIS Miniport Driver for Atheros AR813x/AR815x PCI-E Ethernet Controller;C:\Windows\System32\drivers\L1C62x64.sys [2011-4-13 77936]
R3 RSPCIESTOR;Realtek PCIE CardReader Driver;C:\Windows\System32\drivers\RtsPStor.sys [2012-6-23 337512]
R3 SFEP;Sony Firmware Extension Parser;C:\Windows\System32\drivers\SFEP.sys [2010-6-1 12032]
R3 usbfilter;AMD USB Filter Driver;C:\Windows\System32\drivers\usbfilter.sys [2012-6-23 44672]
R3 VUAgent;VUAgent;C:\Program Files\Sony\VAIO Update 5\VUAgent.exe [2012-6-23 1021112]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe [2013-9-11 105144]
S2 clr_optimization_v4.0.30319_64;Microsoft .NET Framework NGEN v4.0.30319_X64;C:\Windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe [2013-9-11 124088]
S2 Oasis2Service;Oasis2Service;C:\Program Files (x86)\DDNi\Oasis2Service\Oasis2Service.exe [2013-7-2 61440]
S2 SkypeUpdate;Skype Updater;C:\Program Files (x86)\Skype\Updater\Updater.exe [2013-10-23 172192]
S3 BBSvc;Bing Bar Update Service;C:\Program Files (x86)\Microsoft\BingBar\BBSvc.EXE [2011-3-1 183560]
S3 e1yexpress;Intel® Gigabit Network Connections Driver;C:\Windows\System32\drivers\e1y60x64.sys [2009-6-10 281088]
S3 IEEtwCollectorService;Internet Explorer ETW Collector Service;C:\Windows\System32\ieetwcollector.exe [2014-3-16 111616]
S3 SOHCImp;VAIO Content Importer;C:\Program Files (x86)\Common Files\Sony Shared\SOHLib\SOHCImp.exe [2011-2-21 113824]
S3 SOHDs;VAIO Device Searcher;C:\Program Files (x86)\Common Files\Sony Shared\SOHLib\SOHDs.exe [2011-2-21 67232]
S3 SpfService;VAIO Entertainment Common Service;C:\Program Files\Common Files\Sony Shared\VAIO Entertainment Platform\SPF\SpfService64.exe [2011-1-20 286936]
S3 TsUsbFlt;TsUsbFlt;C:\Windows\System32\drivers\TsUsbFlt.sys [2010-11-20 59392]
S3 TsUsbGD;Remote Desktop Generic USB Device;C:\Windows\System32\drivers\TsUsbGD.sys [2010-11-20 31232]
S3 USBAAPL64;Apple Mobile USB Driver;C:\Windows\System32\drivers\usbaapl64.sys [2012-12-13 54784]
S3 VCFw;VAIO Content Folder Watcher;C:\Program Files (x86)\Common Files\Sony Shared\VAIO Content Folder Watcher\VCFw.exe [2011-1-20 887000]
S3 VcmIAlzMgr;VAIO Content Metadata Intelligent Analyzing Manager;C:\Program Files\Sony\VCM Intelligent Analyzing Manager\VcmIAlzMgr.exe [2011-5-19 549616]
S3 VcmINSMgr;VAIO Content Metadata Intelligent Network Service Manager;C:\Program Files\Sony\VCM Intelligent Network Service Manager\VcmINSMgr.exe [2011-2-18 385336]
S3 VcmXmlIfHelper;VAIO Content Metadata XML Interface;C:\Program Files\Common Files\Sony Shared\VcmXml\VcmXmlIfHelper64.exe [2011-2-18 99104]
S3 VCService;VCService;C:\Program Files\Sony\VAIO Care\VCService.exe [2012-6-23 44736]
S3 WatAdminSvc;Windows Activation Technologies Service;C:\Windows\System32\Wat\WatAdminSvc.exe [2012-9-11 1255736]
S4 wlcrasvc;Windows Live Mesh remote connections service;C:\Program Files\Windows Live\Mesh\wlcrasvc.exe [2010-9-22 57184]
.
=============== Created Last 30 ================
.
2014-04-02 03:15:45 10521840 ----a-w- C:\ProgramData\Microsoft\Windows Defender\Definition Updates\{446B3D8D-6361-44AF-AF34-79BB6E147295}\mpengine.dll
2014-04-01 02:24:50 -------- d-----w- C:\Users\Courtney\AppData\Roaming\DropboxMaster
2014-04-01 02:22:29 -------- d-----w- C:\Users\Courtney\AppData\Roaming\Dropbox
2014-04-01 02:19:22 -------- d-----w- C:\Users\Courtney\AppData\Roaming\AVAST Software
2014-04-01 02:14:42 84816 ----a-w- C:\Windows\System32\drivers\aswStm.sys
2014-04-01 02:14:16 43152 ----a-w- C:\Windows\avastSS.scr
2014-03-28 15:39:06 61120 ----a-w- C:\Windows\System32\drivers\wStLibG64.sys
2014-03-27 21:36:53 -------- d-----w- C:\Users\Courtney\N64 Games
2014-03-27 21:19:01 -------- d-----w- C:\Program Files (x86)\Mega Browse
2014-03-27 21:18:49 20312 ----a-w- C:\Windows\System32\roboot64.exe
2014-03-27 21:18:42 -------- d-----w- C:\Users\Courtney\AppData\Roaming\systweak
2014-03-27 21:08:39 -------- d-----w- C:\Program Files (x86)\LPT
2014-03-27 21:03:35 -------- d-----w- C:\Program Files (x86)\Project64 2.1
2014-03-26 16:27:18 -------- d-----w- C:\ProgramData\Oracle
2014-03-26 16:18:58 96168 ----a-w- C:\Windows\SysWow64\WindowsAccessBridge-32.dll
2014-03-16 22:39:59 482816 ----a-w- C:\Program Files\Internet Explorer\ieinstal.exe
2014-03-13 20:35:24 -------- d-----w- C:\Users\Courtney\AppData\Roaming\Origin
2014-03-13 20:29:10 -------- d-----w- C:\ProgramData\Origin
.
==================== Find3M  ====================
.
2014-04-01 02:14:19 65776 ----a-w- C:\Windows\System32\drivers\aswRvrt.sys
2014-04-01 02:14:19 208928 ----a-w- C:\Windows\System32\drivers\aswVmm.sys
2014-04-01 02:14:19 1039096 ----a-w- C:\Windows\System32\drivers\aswSnx.sys
2014-04-01 02:14:17 93568 ----a-w- C:\Windows\System32\drivers\aswRdr2.sys
2014-04-01 02:14:17 79184 ----a-w- C:\Windows\System32\drivers\aswMonFlt.sys
2014-03-12 19:29:31 71048 ----a-w- C:\Windows\SysWow64\FlashPlayerCPLApp.cpl
2014-03-12 19:29:31 692616 ----a-w- C:\Windows\SysWow64\FlashPlayerApp.exe
2014-03-01 05:17:02 2724864 ----a-w- C:\Windows\System32\mshtml.tlb
2014-03-01 05:16:26 4096 ----a-w- C:\Windows\System32\ieetwcollectorres.dll
2014-03-01 04:52:55 66048 ----a-w- C:\Windows\System32\iesetup.dll
2014-03-01 04:51:59 48640 ----a-w- C:\Windows\System32\ieetwproxystub.dll
2014-03-01 04:33:52 139264 ----a-w- C:\Windows\System32\ieUnatt.exe
2014-03-01 04:33:34 111616 ----a-w- C:\Windows\System32\ieetwcollector.exe
2014-03-01 04:32:59 708608 ----a-w- C:\Windows\System32\jscript9diag.dll
2014-03-01 04:23:49 940032 ----a-w- C:\Windows\System32\MsSpellCheckingFacility.exe
2014-03-01 04:11:20 2724864 ----a-w- C:\Windows\SysWow64\mshtml.tlb
2014-03-01 03:54:33 5768704 ----a-w- C:\Windows\System32\jscript9.dll
2014-03-01 03:52:43 61952 ----a-w- C:\Windows\SysWow64\iesetup.dll
2014-03-01 03:51:53 51200 ----a-w- C:\Windows\SysWow64\ieetwproxystub.dll
2014-03-01 03:38:26 112128 ----a-w- C:\Windows\SysWow64\ieUnatt.exe
2014-03-01 03:37:35 553472 ----a-w- C:\Windows\SysWow64\jscript9diag.dll
2014-03-01 03:35:11 2041856 ----a-w- C:\Windows\System32\inetcpl.cpl
2014-03-01 03:14:15 4244480 ----a-w- C:\Windows\SysWow64\jscript9.dll
2014-03-01 03:10:28 2334208 ----a-w- C:\Windows\System32\wininet.dll
2014-03-01 03:00:08 1964032 ----a-w- C:\Windows\SysWow64\inetcpl.cpl
2014-03-01 02:32:16 1820160 ----a-w- C:\Windows\SysWow64\wininet.dll
2014-02-07 01:23:30 3156480 ----a-w- C:\Windows\System32\win32k.sys
2014-02-04 02:32:22 1424384 ----a-w- C:\Windows\System32\WindowsCodecs.dll
2014-02-04 02:32:12 624128 ----a-w- C:\Windows\System32\qedit.dll
2014-02-04 02:04:22 1230336 ----a-w- C:\Windows\SysWow64\WindowsCodecs.dll
2014-02-04 02:04:11 509440 ----a-w- C:\Windows\SysWow64\qedit.dll
2014-01-29 02:32:18 484864 ----a-w- C:\Windows\System32\wer.dll
2014-01-29 02:06:47 381440 ----a-w- C:\Windows\SysWow64\wer.dll
2014-01-28 02:32:46 228864 ----a-w- C:\Windows\System32\wwansvc.dll
.
============= FINISH: 17:45:38.01 ===============
 
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Step 1

Please uninstall the following programs:

Ask Toolbar

Ask Toolbar Updater

Step 2

Please download Junkware Removal Tool to your desktop.

  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista or Seven, right-mouse click it and select Run as Administrator.
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message.
Step 3

Please download AdwCleaner by Xplode onto your desktop.

  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click on Scan button. Wait until is finished.
  • Click on Clean.
  • Confirm each time with Ok.
  • Your computer will be rebooted automatically. A text file will open after the restart.
  • Please post the content of that logfile with your next answer.
  • You can find the logfile at C:\AdwCleaner\AdwCleaner[s0].txt as well.
In your next reply, post the following log files:
  • Junkware Removal Tool log
  • AdwCleaner log
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I downloaded both programs.

 

When i launch JRT.exe i get the following error.

 

post-159794-0-94523500-1396727292_thumb.

 

 

 

I ran ADWCleaner and ran the scan with cleanup.  Here is the log as you asked for.

 

 

# AdwCleaner v3.023 - Report created 05/04/2014 at 15:41:21
# Updated 01/04/2014 by Xplode
# Operating System : Windows 7 Home Premium Service Pack 1 (64 bits)
# Username : Courtney - COURTNEY-VAIO
# Running from : C:\Users\Courtney\Desktop\AdwCleaner.exe
# Option : Clean
 
***** [ Services ] *****
 
Service Deleted : LPTSystemUpdater
[#] Service Deleted : Update Mega Browse
[#] Service Deleted : Util Mega Browse
 
***** [ Files / Folders ] *****
 
Folder Deleted : C:\ProgramData\Ask
Folder Deleted : C:\Program Files (x86)\LPT
[!] Folder Deleted : C:\Program Files (x86)\Mega Browse
Folder Deleted : C:\Users\Courtney\AppData\Local\Temp\Mega Browse
Folder Deleted : C:\Users\Courtney\AppData\Roaming\Systweak
Folder Deleted : C:\Users\Courtney\AppData\Roaming\Mozilla\Firefox\Profiles\48w7f329.default\Extensions\{ad9a41d2-9a49-4fa6-a79e-71a0785364c8}
File Deleted : C:\Windows\System32\roboot64.exe
File Deleted : C:\Users\Courtney\AppData\Roaming\Mozilla\Firefox\Profiles\48w7f329.default\searchplugins\Mysearchdial.xml
File Deleted : C:\Users\Courtney\AppData\Roaming\Mozilla\Firefox\Profiles\48w7f329.default\searchplugins\Web Search.xml
File Deleted : C:\Users\Courtney\AppData\Local\Google\Chrome\User Data\Default\Local Storage\chrome-extension_pflphaooapbgpeakohlggbpidpppgdff_0.localstorage
 
***** [ Shortcuts ] *****
 
Shortcut Disinfected : C:\ProgramData\Microsoft\Windows\Start Menu\Programs\VAIO Messenger\View Inbox.lnk
 
***** [ Registry ] *****
 
Key Deleted : HKLM\SOFTWARE\Classes\AppID\esrv.EXE
Key Deleted : HKLM\SOFTWARE\Classes\AppID\GenericAskToolbar.DLL
Key Deleted : HKLM\SOFTWARE\Classes\esrv.mysearchdialesrvc
Key Deleted : HKLM\SOFTWARE\Classes\esrv.mysearchdialesrvc.1
Key Deleted : HKLM\SOFTWARE\Classes\GenericAskToolbar.ToolbarWnd
Key Deleted : HKLM\SOFTWARE\Classes\GenericAskToolbar.ToolbarWnd.1
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\SnapDo_RASAPI32
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\SnapDo_RASMANCS
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\TaskScheduler_RASAPI32
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\TaskScheduler_RASMANCS
Key Deleted : HKLM\SOFTWARE\Classes\AppID\{0A18A436-2A7A-49F3-A488-30538A2F6323}
Key Deleted : HKLM\SOFTWARE\Classes\AppID\{9B0CB95C-933A-4B8C-B6D4-EDCD19A43874}
Key Deleted : HKLM\SOFTWARE\Classes\AppID\{C292AD0A-C11F-479B-B8DB-743E72D283B0}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{00000000-6E41-4FD3-8538-502F5495E5FC}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{1AA60054-57D9-4F99-9A55-D0FBFBE7ECD3}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{4AA46D49-459F-4358-B4D1-169048547C23}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{4E6CD411-CE62-4584-97FF-6AFBCF6900AF}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{AE07101B-46D4-4A98-AF68-0333EA26E113}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{AE805869-2E5C-4ED4-8F7B-F1F7851A4497}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{D4027C7F-154A-4066-A1AD-4243D8127440}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{D40753C7-8A59-4C1F-BE88-C300F4624D5B}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{6C434537-053E-486D-B62A-160059D9D456}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{7D86A08B-0A8F-4BE0-B693-F05E6947E780}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{91CF619A-4686-4CA4-9232-3B2E6B63AA92}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{AC71B60E-94C9-4EDE-BA46-E146747BB67E}
Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{2996F0E7-292B-4CAE-893F-47B8B1C05B56}
Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{C292AD0A-C11F-479B-B8DB-743E72D283B0}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{4E6CD411-CE62-4584-97FF-6AFBCF6900AF}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{AE805869-2E5C-4ED4-8F7B-F1F7851A4497}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{D4027C7F-154A-4066-A1AD-4243D8127440}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{4E6CD411-CE62-4584-97FF-6AFBCF6900AF}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{AE805869-2E5C-4ED4-8F7B-F1F7851A4497}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{D4027C7F-154A-4066-A1AD-4243D8127440}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{4E6CD411-CE62-4584-97FF-6AFBCF6900AF}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{AE805869-2E5C-4ED4-8F7B-F1F7851A4497}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{D4027C7F-154A-4066-A1AD-4243D8127440}
Key Deleted : HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{006EE092-9658-4FD6-BD8E-A21A348E59F5}
Key Deleted : HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{77AA745B-F4F8-45DA-9B14-61D2D95054C8}
Key Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{006EE092-9658-4FD6-BD8E-A21A348E59F5}
Value Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\Toolbar [{AE07101B-46D4-4A98-AF68-0333EA26E113}]
Value Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\Toolbar [{D4027C7F-154A-4066-A1AD-4243D8127440}]
Key Deleted : [x64] HKLM\SOFTWARE\Classes\CLSID\{4AA46D49-459F-4358-B4D1-169048547C23}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\CLSID\{AE07101B-46D4-4A98-AF68-0333EA26E113}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\CLSID\{AE805869-2E5C-4ED4-8F7B-F1F7851A4497}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{6C434537-053E-486D-B62A-160059D9D456}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{91CF619A-4686-4CA4-9232-3B2E6B63AA92}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{AC71B60E-94C9-4EDE-BA46-E146747BB67E}
Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{AE805869-2E5C-4ED4-8F7B-F1F7851A4497}
Value Deleted : [x64] HKLM\SOFTWARE\Microsoft\Internet Explorer\Toolbar [{AE07101B-46D4-4A98-AF68-0333EA26E113}]
Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{77AA745B-F4F8-45DA-9B14-61D2D95054C8}
Key Deleted : HKCU\Software\InstallCore
Key Deleted : HKCU\Software\mysearchdial.com
Key Deleted : HKCU\Software\SmartBar
Key Deleted : HKCU\Software\systweak
Key Deleted : HKLM\Software\DeviceVM
Key Deleted : HKLM\Software\systweak
Key Deleted : [x64] HKLM\SOFTWARE\DeviceVM
 
***** [ Browsers ] *****
 
-\\ Internet Explorer v11.0.9600.16521
 
Setting Restored : HKCU\Software\Microsoft\Internet Explorer\Main [search Page]
Setting Restored : HKCU\Software\Microsoft\Internet Explorer\Main [start Page]
Setting Restored : HKCU\Software\Microsoft\Internet Explorer\Main [search Bar]
Setting Restored : HKLM\SOFTWARE\Microsoft\Internet Explorer\Main [start Page]
Setting Restored : HKCU\Software\Microsoft\Internet Explorer\Search [Default_Search_URL]
Setting Restored : HKCU\Software\Microsoft\Internet Explorer\Search [searchAssistant]
Setting Restored : HKCU\Software\Microsoft\Internet Explorer\SearchUrl [Default]
Setting Restored : HKLM\SOFTWARE\Microsoft\Internet Explorer\SearchUrl [Default]
Setting Restored : [x64] HKLM\SOFTWARE\Microsoft\Internet Explorer\Main [start Page]
 
-\\ Mozilla Firefox v26.0 (en-US)
 
[ File : C:\Users\Courtney\AppData\Roaming\Mozilla\Firefox\Profiles\48w7f329.default\prefs.js ]
 
Line Deleted : user_pref("browser.search.order.1", "Mysearchdial");
Line Deleted : user_pref("extensions.helperbar.BackPageActive", true);
Line Deleted : user_pref("extensions.helperbar.DockingPositionDown", false);
Line Deleted : user_pref("extensions.helperbar.SmartbarDisabled", false);
Line Deleted : user_pref("extensions.helperbar.SmartbarStateMinimaized", false);
Line Deleted : user_pref("extensions.helperbar.Visibility", true);
Line Deleted : user_pref("extensions.helperbar.backPageCapacity", 3);
Line Deleted : user_pref("extensions.helperbar.backPageCounter", 0);
Line Deleted : user_pref("extensions.helperbar.backPageDay", 31);
Line Deleted : user_pref("extensions.helperbar.backPageLastEvent", "1396132954520");
Line Deleted : user_pref("extensions.helperbar.backPageMinInterval", 15);
Line Deleted : user_pref("extensions.helperbar.barcodeid", "126634");
Line Deleted : user_pref("extensions.helperbar.countryiso", "ca");
Line Deleted : user_pref("extensions.helperbar.downloadprovider", "somotoch");
Line Deleted : user_pref("extensions.helperbar.externalJsFiles", "{\"d\":\"[{\\\"ExcludeDomains\\\":[\\\"snap.do\\\",\\\"snapdo.com\\\"],\\\"hxxpInjection\\\":\\\"hxxp:\\\\\\/\\\\\\/www.superfish.com\\\\\\/ws\\\\\\/[...]
Line Deleted : user_pref("extensions.helperbar.fromautoupdate", "false");
Line Deleted : user_pref("extensions.helperbar.installationid", "1b54b73d-6e14-67c8-6a9b-dbadabe1452a");
Line Deleted : user_pref("extensions.helperbar.installdate", "27/03/2014");
Line Deleted : user_pref("extensions.helperbar.keepAliveLastevent", "1396305748");
Line Deleted : user_pref("extensions.helperbar.lastExternalJsUpdate", "1396306061848");
Line Deleted : user_pref("extensions.helperbar.publisher", "somoto");
Line Deleted : user_pref("extensions.mysearchdial.AL", 2);
Line Deleted : user_pref("extensions.mysearchdial.aflt", "ir_14_13_ch");
Line Deleted : user_pref("extensions.mysearchdial.appId", "{CA5CAA63-B27C-4963-9BEC-CB16A36D56F8}");
Line Deleted : user_pref("extensions.mysearchdial.cd", "2XzuyEtN2Y1L1QzuyBzzzzyEtA0C0Bzy0E0B0ByC0CtAyCtAtN0D0Tzu0SzztCyBtN1L2XzutBtFtCzztFtBtFtDtN1L1CzutCyEtDtAtDyD1V1StN1L1G1B1V1N2Y1L1Qzu2StB0BtDzztAyBtDyCtG0F0FyBy[...]
Line Deleted : user_pref("extensions.mysearchdial.cntry", "CA");
Line Deleted : user_pref("extensions.mysearchdial.cr", "1870329107");
Line Deleted : user_pref("extensions.mysearchdial.dfltLng", "");
Line Deleted : user_pref("extensions.mysearchdial.dfltSrch", true);
Line Deleted : user_pref("extensions.mysearchdial.dnsErr", true);
Line Deleted : user_pref("extensions.mysearchdial.dpkLst", "3654782829,1334533236,1121012847,231756876,1895130307,603719297,4288797614,3754950497,426401714,3046281807,752626116,1657571787,3224935090,2597085128,18285[...]
Line Deleted : user_pref("extensions.mysearchdial.excTlbr", false);
Line Deleted : user_pref("extensions.mysearchdial.hdrMd5", "9A31CA7C35575617E6CE90E3E0E6F69C");
Line Deleted : user_pref("extensions.mysearchdial.hmpg", true);
Line Deleted : user_pref("extensions.mysearchdial.id", "78843CB9EBB6C363");
Line Deleted : user_pref("extensions.mysearchdial.instlDay", "16156");
Line Deleted : user_pref("extensions.mysearchdial.instlRef", "140305_b");
Line Deleted : user_pref("extensions.mysearchdial.lastVrsnTs", "1.8.29.017:22:51");
Line Deleted : user_pref("extensions.mysearchdial.pnu_base", "{\"newVrsn\":\"94\",\"lastVrsn\":\"94\",\"vrsnLoad\":\"\",\"showMsg\":\"false\",\"showSilent\":\"false\",\"msgTs\":0,\"lstMsgTs\":\"0\"}");
Line Deleted : user_pref("extensions.mysearchdial.prdct", "mysearchdial");
Line Deleted : user_pref("extensions.mysearchdial.prtnrId", "mysearchdial");
Line Deleted : user_pref("extensions.mysearchdial.sg", "none");
Line Deleted : user_pref("extensions.mysearchdial.srchPrvdr", "Mysearchdial");
Line Deleted : user_pref("extensions.mysearchdial.tlbrId", "base");
Line Deleted : user_pref("extensions.mysearchdial.vrsn", "1.8.29.0");
Line Deleted : user_pref("extensions.mysearchdial.vrsni", "1.8.29.0");
Line Deleted : user_pref("extensions.mysearchdial_i.newTab", false);
Line Deleted : user_pref("extensions.mysearchdial_i.smplGrp", "none");
Line Deleted : user_pref("extensions.mysearchdial_i.vrsnTs", "1.8.29.017:22:51");
 
-\\ Google Chrome v33.0.1750.154
 
[ File : C:\Users\Courtney\AppData\Local\Google\Chrome\User Data\Default\preferences ]
 
 
*************************
 
AdwCleaner[R0].txt - [16096 octets] - [05/04/2014 15:37:19]
AdwCleaner[s0].txt - [13520 octets] - [05/04/2014 15:41:21]
 
########## EOF - C:\AdwCleaner\AdwCleaner[s0].txt - [13581 octets] ##########
 
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I managed to launch JRT using a different browser.  Here is JRT.txt log file

 

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Junkware Removal Tool (JRT) by Thisisu
Version: 6.1.3 (03.23.2014:1)
OS: Windows 7 Home Premium x64
Ran by Courtney on 05/04/2014 at 15:58:05.96
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
 
 
 
 
~~~ Services
 
 
 
~~~ Registry Values
 
 
 
~~~ Registry Keys
 
 
 
~~~ Files
 
 
 
~~~ Folders
 
 
 
~~~ FireFox
 
Emptied folder: C:\Users\Courtney\AppData\Roaming\mozilla\firefox\profiles\48w7f329.default\minidumps [45 files]
 
 
 
~~~ Event Viewer Logs were cleared
 
 
 
 
 
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Scan was completed on 05/04/2014 at 16:23:21.18
End of JRT log
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
 
 
the ADWCleaner.txt log file is in the previous post.
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Ok. I successfully installed malwarebytes and ran it as well.

 

Here are the logs.

 

Are there any further actions that you recommend for me to do?

 

Malwarebytes Anti-Malware

www.malwarebytes.org

 

Scan Date: 06/04/2014

Scan Time: 6:36:00 PM

Logfile: 

Administrator: Yes

 

Version: 2.00.1.1004

Malware Database: v2014.04.06.10

Rootkit Database: v2014.03.27.01

License: Trial

Malware Protection: Enabled

Malicious Website Protection: Enabled

Chameleon: Disabled

 

OS: Windows 7 Service Pack 1

CPU: x64

File System: NTFS

User: Courtney

 

Scan Type: Threat Scan

Result: Completed

Objects Scanned: 276321

Time Elapsed: 1 hr, 21 min, 12 sec

 

Memory: Enabled

Startup: Enabled

Filesystem: Enabled

Archives: Enabled

Rootkits: Disabled

Shuriken: Enabled

PUP: Enabled

PUM: Enabled

 

Processes: 0

(No malicious items detected)

 

Modules: 0

(No malicious items detected)

 

Registry Keys: 2

PUP.Optional.MegaBrowse.A, HKLM\SOFTWARE\WOW6432NODE\Mega Browse, Quarantined, [d64c1d0afd7eec4a0f95620352b024dc], 

PUP.Optional.MegaBrowse.A, HKU\S-1-5-21-1168623882-1061421554-3128884265-1001-{ED1FC765-E35E-4C3D-BF15-2C2B11260CE4}-0\SOFTWARE\Mega Browse, Quarantined, [ea38a38462191a1c9013ec79ae54ee12], 

 

Registry Values: 0

(No malicious items detected)

 

Registry Data: 6







 

Folders: 0

(No malicious items detected)

 

Files: 15

PUP.Optional.InstallCore, C:\Users\Courtney\AppData\Local\Temp\ICReinstall_CR_Downloader_for_pokemon-stadium (1).exe, Quarantined, [fb27a68189f23006cc8641b5649fa957], 

PUP.Optional.InstallCore, C:\Users\Courtney\AppData\Local\Temp\ICReinstall_CR_Downloader_for_pokemon-stadium.exe, Quarantined, [c45e30f7d1aabf774c06c036c63d8878], 

PUP.Optional.MySearchDial.A, C:\Users\Courtney\AppData\Local\Temp\is1213788804\mysearchdial.dll, Quarantined, [041e9d8a5b20360076288cbfec156d93], 

PUP.Optional.MySearchDial.A, C:\Users\Courtney\AppData\Local\Temp\is1213999671\mysearchdial.dll, Quarantined, [879b32f52c4fb383d5c966e5e21fc040], 

PUP.Optional.MySearchDial.A, C:\Users\Courtney\AppData\Local\Temp\is1213999671\mysearchdialApp.dll, Quarantined, [c75b0522a5d6979f465869e2fd04ff01], 

PUP.Optional.MySearchDial.A, C:\Users\Courtney\AppData\Local\Temp\is1213999671\mysearchdialEng.dll, Quarantined, [a77bd4537a0167cf504ea1aaf50c9e62], 

PUP.Optional.MySearchDial.A, C:\Users\Courtney\AppData\Local\Temp\is1213999671\mysearchdialsrv.exe, Quarantined, [51d177b0f58694a2cbd3e76427da639d], 

PUP.Optional.MySearchDial.A, C:\Users\Courtney\AppData\Local\Temp\is1213999671\mysearchdialTlbr.dll, Quarantined, [f32f4dda1a610a2c0896410ad32eed13], 

PUP.Optional.RegCleanPro, C:\Users\Courtney\AppData\Local\Temp\is478594152\139914552_stp\rcpsetup_adppi14_adppi14.exe, Quarantined, [45dd30f7d4a7b48232570b29d12f2bd5], 

PUP.Optional.Crimsolite.A, C:\Users\Courtney\AppData\Local\Temp\is478594152\139914680_stp\setup.exe, Quarantined, [ae742205bbc05ed8863627d72cd7748c], 

PUP.Optional.InstallCore, C:\Users\Courtney\Downloads\CR_Downloader_for_mario-party-3.exe, Quarantined, [51d144e342392412aba7ed09f0132bd5], 

PUP.Optional.InstallCore, C:\Users\Courtney\Downloads\CR_Downloader_for_pokemon-stadium (1).exe, Quarantined, [bd65d5528bf0d264d979698d798ad22e], 

PUP.Optional.InstallCore, C:\Users\Courtney\Downloads\CR_Downloader_for_pokemon-stadium.exe, Quarantined, [2cf6fe2981fa1f17411144b256adc23e], 

PUP.Optional.MegaBrowse.A, C:\Users\Courtney\AppData\Roaming\Mozilla\Firefox\Profiles\48w7f329.default\extensions\{29b136c9-938d-4d3d-8df8-d649d9b74d02}.xpi, Quarantined, [6eb441e683f8dc5a9ca4cd97778b8a76], 


 

Physical Sectors: 0

(No malicious items detected)

 

 

(end)

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Step 1

Please download Junkware Removal Tool to your desktop.

  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista or Seven, right-mouse click it and select Run as Administrator.
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message.
Step 2

Please download AdwCleaner by Xplode onto your desktop.

  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click on Scan button. Wait until is finished.
  • Click on Clean.
  • Confirm each time with Ok.
  • Your computer will be rebooted automatically. A text file will open after the restart.
  • Please post the content of that logfile with your next answer.
  • You can find the logfile at C:\AdwCleaner\AdwCleaner[s0].txt as well.
In your next reply, post the following log files:
  • Junkware Removal Tool log
  • AdwCleaner log
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  • 5 weeks later...
  • Root Admin

Due to the lack of feedback this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

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