Issues with VPN starting

[mdl054]

Hey everyone, I'm a (new) pro user and I also use Private Internet Access VPN. Soon as I start it, MBAM complains about "Rubyw.exe" and that its blocking connections to a bad site. I totally understand why it would want to block this process but it is legitimate. I've tried adding exceptions but the problem is (for security) the VPN service starts a new rubyw.exe every time its loaded and its done in a temp directory. 

 

I need to add an exception based on process name as detailed here https://support.privateinternetaccess.com/index.php?/Knowledgebase/Article/View/26/4/i-receive-an-ocra-error-when-trying-to-installrun-your-application

 

Can't figure out how to do that though or if MBAM supports this. Any ideas anyone?

[daledoc1]

Hi:

 

Until the staff arrives to assist, have you tried adding the process to the exclusions?

 

Add Process

Clicking the Add Process button allows you to exclude a process which would otherwise be blocked from accessing an internet address. Please note that this option is only functional on Windows Vista Service Pack 2, Windows 7, and Windows 8.x. This is typically of value to users who need to access filesharing and/or peer-to-peer applications. On occasion, IP addresses used by these applications may be blacklisted, so that Malwarebytes Website Protection blocks access to the website as a whole. Excluding the IP address makes the user more vulnerable, as would exclusion of the domain (if the website uses a domain name). Excluding the process — providing that the process is not an internet browser — would allow the P2P application to function without increasing risk.

http://www.malwarebytes.org/support/guides/mbam/

 

Also, you might find some additional helpful information here in this recent thread: https://forums.malwarebytes.org/index.php?showtopic=143933

It refers to the "RC1" build, but that is, in fact, the same build of 2.00 that is in public release.

 

HTH,

 

daledoc1