I'm trying to follow your directions on the I'm infected page

[mystic24]

I have established that I cannot install your software with or without activation without my computer completely freezing up upon boot or shutdown.  Here are the attached files as requested.  I don't see anywhere to select immediate email notification.

attach.txt

dds.txt

[kevinf80]

Hello and

 

P2P/Piracy Warning:

 

   

If you're using Peer 2 Peer software such as uTorrent, BitTorrent or similar you must either fully uninstall them or completely disable them from running while being assisted here.

Failure to remove or disable such software will result in your topic being closed and no further assistance being provided.

If you have illegal/cracked software, cracks, keygens etc. on the system, please remove or uninstall them now and read the policy on Piracy.

 

Download Farbar Recovery Scan Tool and save it to your desktop.

 

Note: You need to run the version compatible with your system (32 bit or 64 bit). If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.

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Double-click to run it. When the tool opens click Yes to disclaimer.
Press Scan button.
It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.

 

Let me see those logs...

[mystic24]

OK

FRST.txt

Addition.txt

[kevinf80]

Thanks for the logs, UNinstall Lavasoft Ad aware Security, use the following tool if the uninstall has any issues:

 

Download GeekUninstaller from here: http://www.geekuninstaller.com/download (Choose free version) Save Geek.zip to your Desktop. (Visit the Home page at that link for necessary information)

 

Extract Geek Uninstaller and save to your Desktop. There is no need to install, the executable is portable and can also be run from a USB if required.

 

Run the tool, the main GUI will populate with installed programs list,

 

Left click on Program name to highlight that entry.

 

Select Action from the Menu bar, then Uninstall from there follow the prompts.

 

If Uninstall fails open the "Action" menu one more time and use "Force Removal" option.

 

Next,

 

Download attached fixlist.txt file and save it to the Desktop, or the folder you saved FRST into.

NOTE. It's important that both FRST and fixlist.txt are in the same location or the fix will not work.

 

Run FRST and press the Fix button just once and wait.

The tool will make a log on the Desktop (Fixlog.txt) or the folder it was ran from. Please post it to your reply.

 

Next,

 

Please download Malwarebytes Anti-Malware to your desktop.

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Double-click mbam-setup-2.0.0.1000.exe and follow the prompts to install the program.
At the end, be sure a checkmark is placed next to the following:
Launch Malwarebytes Anti-Malware
A 14 day trial of the Premium features is pre-selected. You may deselect this if you wish, and it will not diminish the scanning and removal capabilities of the program.
Click Finish.
On the Dashboard, click the 'Update Now >>' link
After the update completes, click the 'Scan Now >>' button.
Or, on the Dashboard, click the Scan Now >> button.
If an update is available, click the Update Now button.
A Threat Scan will begin.
When the scan is complete, if there have been detections, click Apply Actions to allow MBAM to clean what was detected.
In most cases, a restart will be required.
Wait for the prompt to restart the computer to appear, then click on Yes.

 

How to get logs:

(Export log to save as txt)

 

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After the restart once you are back at your desktop, open MBAM once more.
Click on the History tab > Application Logs.
Double click on the scan log which shows the Date and time of the scan just performed.
Click 'Export'.
Click 'Text file (*.txt)'
In the Save File dialog box which appears, click on Desktop.
In the File name: box type a name for your scan log.
A message box named 'File Saved' should appear stating "Your file has been successfully exported".
Click Ok
Attach that saved log to your next reply.

 

Next,

 

Download AdwCleaner by Xplode from here: http://www.bleepingcomputer.com/download/adwcleaner/ and save to your Desktop.

 

• 
  

Double click on AdwCleaner.exe to run the tool.
Vista/Windows 7/8 users right-click and select Run As Administrator
Click on the Scan button.
AdwCleaner will begin...be patient as the scan may take some time to complete.
When it's done you'll see: Pending: Uncheck any elements you don't want removed.
Now click on the Report button...a logfile (AdwCleaner[R0].txt) will open in Notepad for review.
Look over the log especially under Files/Folders for any program you want to save.
If there's a program you want to save, just uncheck it from AdwCleaner.
If you're not sure, post the log for review.
If you're ready to clean it all up.....click the Clean button.
After rebooting, a logfile report (AdwCleaner[s0].txt) will open automatically.
Copy and paste the contents of that logfile in your next reply.
A copy of that logfile will also be saved in the C:\AdwCleaner folder.
Items that are deleted are moved to the Quarantine Folder: C:\AdwCleaner\Quarantine
To restore an item that has been deleted (if necessary):
Go to Tools > Quarantine Manager > check what you want restored > now click on Restore.

 

Let me see those logs...

 

 

 

 

 

fixlist.txt

[mystic24]

That sucked.  I got to installing it, update, run the scan...  It found some, and as always crashed on reboot.  This time it wouldn't go to safe mode and restated promoting for startup recovery.  I opted for the restore point and here we are again.    Was that the same version I was sent to download in my email when I paid for your product?  Anyway, what's the plan now?

[kevinf80]

This forum is run by volunteers, we are not associated to Malwarebytes per se. As you have paid for Malwarebytes you do have the option to contact the Consumer help desk for assistance, go here and apply if you want to use that option: Consumer Support. If you do want to use that option let me know the outcome...

 

Thank you,

 

Kevin....

[mystic24]

No, I wasn't aware of that.  OK.  I'm sure one way or the other.  I am not prepared to format my hard drive and start over.

Thanks

[kevinf80]

Let me know if you still require any assistance

[AdvancedSetup]

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