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Unable to add Domain User or Groups

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We just purchased Enterprise edition and we got it installed.  I'm able to run through the Import Domain User GUI and see our AD OU structure and pick a user, so I know the sync account works.  But when we go to log in using our domain accounts, we get "Login Failed for user:XXXXX\XXXXX  User authentication failed, please check the domain name "XXXXX" is correct."  I've tried using just the username and password, domainname\username and password, and even username@domainname.  All fails.


When we use the "Add new administrator" button and search for a domain account or group, it fails with an error "User authentication failed, please check the domain name "XXXXXX" is correct."  Like I said before, I know the sync account works, so I must be missing something easy.


Here's some info you might be needing.  (All Supported via MalwarebytesEnterprise-mee-v1.3_r2.pdf provided online)


OS: Windows Server 2008 R2 Standard with SP1 (Virtual Server on HypverV Cluster)

SQL: SQL 2008 R2



Thanks in advance!

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