Multiple instances of MBAM running in Win7 64-bit

[frapper]

I installed MBAM v2 yesterday to replace 1.75. Today I have two MBAM tray icons showing two different databases. I also have two instances in Task Manager.

 

 

 

 

[robkarp]

Just guessing but I noticed when I upgraded to version 2 that the folder name it wanted to install to was slightly different than where version 1.75 was.  There was a missing apostrophe after "Malwarebytes"; it should be "Malwarebytes'".  You therefore probably installed version 2 into a different folder rather than installing over version 1.75.  Just a guess.

[1PW]

Just guessing but I noticed when I upgraded to version 2 that the folder name it wanted to install to was slightly different than where version 1.75 was.  There was a missing apostrophe after "Malwarebytes"; it should be "Malwarebytes'".  You therefore probably installed version 2 into a different folder rather than installing over version 1.75.  Just a guess.

 

Hello robkarp:

 

The new directory name was a planned change and the former directory with the apostrophe may remain and will not cause trouble.

[1PW]

Hello frapper:

 

This is a rare but known occurrence. 

 

Functionally, normal operation of your system will continue.

 

If it all possible, could you maintain your system in this state till a Malwarebytes staffer can weigh in on this and possibly request additional information?

 

Thank you very much.

[pirated]

I am having exactly the same problem only this time I'm running windows 8.1 enterprise

 

[Firefox]

I am having exactly the same problem only this time I'm running windows 8.1 enterprise

 

Its better to start your own topic to make things easier....

[pirated]

the issue is fixed for me

[frapper]

My Win7 x64 issue was fixed after a couple reboots. I now have only the one MBAM folder under the Program Files (x86) directory (Malwarebytes Anti-Malware). Thanks.

[mart44]

I have this issue with version 2 running on Windows 8.1. I think my system must be doubly protected. 

 

 

[Firefox]

mart44 try rebooting your computer a few times like these other folks and see it your issues with double processes goes away...

Let us know

[daledoc1]

Not sure if this applies to the OP's issue or not?

 

https://forums.malwarebytes.org/index.php?showtopic=145329#entry810825

[mart44]

Rebooting will cure the double icon but it can randomly occur again. Closing one instance down via the System Tray icon also overcomes the issue. This way gives a warning that the system isn't protected but clicking the 'Fix' button turns everything back on again with only one icon showing.

 

I think daledoc1 has highlighted a possible cause. I have HitmanPro installed and this periodically initiates a scan as the computer starts. I'll make sure this doesn't happen at start-up and see if it looks to be the cause of the problem.

[1PW]

Hello All:

 

Any of the above remedial steps have/will work(ed).

 

However, to get the permanent solution, one of the Quality Assurance folks has outlined requests for details and I'm putting together some quick boilerplate.

 

For now, from a willing user, a post attached with: Output text files from mbam-check.exe, DDS, FARBAR, FRST and a memory dump & relevant minidump while the condition is occurring is a good start.

 

Cheers