MBAM 2.0 Issues

[TheFridgeMaster]

Hey Guys!

 

As soon as I heard about MBAM 2.0 I couldn't wait to rush home and install it! 

 

I managed to initially get it installed perfectly, and updated it. Once I ran my first scan, it came back all happy. I went to run a second scan to look at the memory usage in real time to see what happened and then my pc completely died. Flickering screens followed by myself hitting the reset button. 

 

Upon startup I could no longer launch MBAM at all. The windows error logs were filled with APPCRASH logs:

 

Faulting application name: mbam.exe, version: 1.0.0.495, time stamp: 0x53165bebFaulting module name: MSVCR100.dll, version: 10.0.40219.325, time stamp: 0x4df2be1eException code: 0x40000015Fault offset: 0x0008d6fdFaulting process id: 0x2e80Faulting application start time: 0x01cf47ff6b590d0eFaulting application path: C:\Program Files (x86)\Malwarebytes Anti-Malware\mbam.exeFaulting module path: C:\Program Files (x86)\Malwarebytes Anti-Malware\MSVCR100.dllReport Id: a9236937-b3f2-11e3-b952-005056c00008Fault bucket 118542051, type 17Event Name: APPCRASHResponse: Not availableCab Id: 0Problem signature:P1: mbam.exeP2: 1.0.0.495P3: 53165bebP4: MSVCR100.dllP5: 10.0.40219.325P6: 4df2be1eP7: 40000015P8: 0008d6fdP9: P10: Attached files:C:\Users\Fridge\AppData\Local\Temp\WER1219.tmp.WERInternalMetadata.xmlThese files may be available here:C:\Users\Fridge\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_mbam.exe_53d6747bbb12d7d6f2d5561e71124cdeca12693_2eb93d9bAnalysis symbol: Rechecking for solution: 0Report Id: a9236937-b3f2-11e3-b952-005056c00008Report Status: 0

 

I tried an uninstall and a reinstall but I was presented with a runtime error upon reinstall. I did some googling and found out I needed to delete all the mbam stuff in program files, program data then ran a registry cleaner for the rest. 

 

Rebooted, reinstalled and all was working. 

 

I updated and ran a scan again, all came back fine, ran a second scan to check memory usage and the same thing happened again and now MBAM wont even launch.

 

Not sure what is going on here, but I could use some help.

 

Regards,

Kyle.

[TheFridgeMaster]

I forgot to mention i'm running Windows 7 64 Bit fully patched.

 

I run EMET and ESET Nod32 in conjunction with MBAM before 2.0 update.

[AdvancedSetup]

Please try the following clean removal and reinstall and let us know if you continue to have this issue

 

MBAM Clean Removal Process
 

Thanks

[TheFridgeMaster]

I tried this and the same thing happened. The second time I try to scan, it comes up with "you are running low on memory" and then crashes my entire computer, even though I have 16gb of ram and it was only just using 5gb all up during the scan.

 

However, this time upon reboot, mbam has started back up where previously it wouldn't launch again until it was reinstalled.

[AdvancedSetup]

Can you please run the following scanners and post back the logs and we'll see if we can see what's going on for you.
 
 
Please download Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatible with your system.
You can check here if you're not sure if your computer is 32-bit or 64-bit

• Double-click to run it. When the tool opens click Yes to disclaimer.
• Press Scan button.
• It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
• The first time the tool is run, it also makes another log (Addition.txt). Please copy and paste it to your reply as well.

 

 

Then run this one too
 
Please create an mbam-check log:

• Download mbam-check.exe from here and save it to your desktop
• Double-click on mbam-check.exe to run it, it should then open a log file
• Please do not copy and paste the entire contents of the log into your next post, instead please attach the log CheckResults.txt file which should now be located on your desktop to your next post

 

 

Thanks

[TheFridgeMaster]

I have attached the logs.CheckResults1.txtCheckResults2.txt

[TheFridgeMaster]

I just uninstalled MBAM 2.0 because whenever MBAM is running, windows is telling me i'm running out of memory and I need to close stuff down even though i'm only using 4.8gb out of 16.

[TheFridgeMaster]

Whoops, just realised I missed a log or 2...

 

Addition.txtFRST_26-03-2014_21-01-15.txt

[TheFridgeMaster]

Any progress on this badboy?

[daledoc1]

Hi:

Any progress on this badboy?

 

Sorry for the delay.

It appears that your post with the logs may have been inadvertently overlooked.

 

I have notified the forum Admin.

In the interim, if you prefer, if you are a paid user of MBAM PRO/Premium, you are entitled to free support at the help desk.

To open a ticket, please complete the form here: Contact Consumer Support.

If you opt to do that, you can provide in your ticket request the link back to this forum post:

https://forums.malwarebytes.org/index.php?showtopic=144870

Thanks for your patience,

 

daledoc1

[AdvancedSetup]

Sorry for the delay.

 

The computer is actually showing signs of being infected.  

 

I would suggest following the advice from the topic here Available Assistance for Possibly Infected Computers and having one of the Experts assist you with looking into your issue.

 

Simply either link back to this topic or attach the same logs to your new post in the malware removal forum.


Thanks