Lost my Quarantine files & Logs were deleted

[xchris95x]

Hey,

I have posted a couple of days ago in this topic:

 

https://forums.malwarebytes.org/index.php?showtopic=144692&hl=

 

Daledoc1 said I maybe infected and intructed me to get two logs from the DDS.scr file which I downloaded. the files are attached. here is the story is short. I downloaded a Chinese video codec (like flash) to watch a movie but when I scanned the PC is found about 26 objects.. the screenshot is in the topic. but after about 2 boot ups the logs for the scans were gone and the quarantine was empty. I did say to Malware bytes to remove them but shouldn't they have already been removed on the first boot up? I have scanned recently I found nothing else. so what do I do?

Attach.txt

DDS.txt

[MrCharlie]

Welcome to the forum.

Please download and run RogueKiller 32 Bit to your desktop.

RogueKiller 64 Bit <---use this one for 64 bit systems

Which system am I using?

Quit all running programs.

For Windows XP, double-click to start.

For Vista or Windows 7-8, do a right-click on the program, select Run as Administrator to start, & when prompted Allow to run.

Click Scan to scan the system.

When the scan completes > Close out the program > Don't Fix anything!

Don't run any other options, they're not all bad!!!!!!!

Post back the report which should be located on your desktop.

(please don't put logs in code or quotes and use the default font)

General P2P/Piracy Warning:

1. If you're using Peer 2 Peer software such uTorrent, BitTorrent or similar you must either fully uninstall it or completely disable it from running while being assisted here.

Failure to remove or disable such software will result in your topic being closed and no further assistance being provided.

2. If you have illegal/cracked software, cracks, keygens, custom (Adobe) host file, etc. on the system, please remove or uninstall them now and read the policy on Piracy.

Failure to remove such software will result in your topic being closed and no further assistance being provided.

MrC

Note:

Please read all of my instructions completely including these.

Make sure system restore is turned on and running

Make sure you're subscribed to this topic: Click on the Follow This Topic Button (at the top right of this page), make sure that the Receive notification box is checked and that it is set to Instantly

Removing malware can be unpredictable...unlikely but things can go very wrong! Backup any files that cannot be replaced. You can copy them to a CD/DVD, external drive or a pen drive

<+>Please don't run any other scans, download, install or uninstall any programs while I'm working with you.

<+>The removal of malware isn't instantaneous, please be patient.

<+>When we are done, I'll give to instructions on how to cleanup all the tools and logs

<+>Please stick with me until I give you the "all clear" and Please don't waste my time by leaving before that.

------->Your topic will be closed if you haven't replied within 3 days!<--------

(If I don't respond within 24 hours, please send me a PM)

[xchris95x]

Okay I have ran that.. I think it found 2 infected reg keys...?

 

RogueKiller V8.8.12 [Mar 20 2014] by Adlice Software

mail : http://www.adlice.com/contact/

Feedback : http://forum.adlice.com

Website : http://www.adlice.com/softwares/roguekiller/

Blog : http://www.adlice.com

 

Operating System : Windows 7 (6.1.7601 Service Pack 1) 64 bits version

Started in : Normal mode

User : Sys_Administrator [Admin rights]

Mode : Scan -- Date : 03/24/2014 17:13:55

| ARK || FAK || MBR |

 

¤¤¤ Bad processes : 0 ¤¤¤

 

¤¤¤ Registry Entries : 2 ¤¤¤

[HJ DESK][PUM] HKLM\[...]\NewStartPanel : {59031a47-3f72-44a7-89c5-5595fe6b30ee} (1) -> FOUND

[HJ DESK][PUM] HKLM\[...]\NewStartPanel : {20D04FE0-3AEA-1069-A2D8-08002B30309D} (1) -> FOUND

 

¤¤¤ Scheduled tasks : 0 ¤¤¤

 

¤¤¤ Startup Entries : 0 ¤¤¤

 

¤¤¤ Web browsers : 0 ¤¤¤

 

¤¤¤ Browser Addons : 0 ¤¤¤

 

¤¤¤ Particular Files / Folders: ¤¤¤

 

¤¤¤ Driver : [NOT LOADED 0x0] ¤¤¤

 

¤¤¤ External Hives: ¤¤¤

 

¤¤¤ Infection :  ¤¤¤

 

¤¤¤ HOSTS File: ¤¤¤

--> %SystemRoot%\System32\drivers\etc\hosts

 

 

 

 

¤¤¤ MBR Check: ¤¤¤

 

+++++ PhysicalDrive0: (\\.\PHYSICALDRIVE0 @ IDE) Hitachi HDS721064CLA332 ATA Device +++++

--- User ---

[MBR] b4f75959ddae53a6b1f2f2b824c83382

[bSP] dd12ff9ea11df558bfc9cb6203591b4c : Empty MBR Code

Partition table:

0 - [XXXXXX] UNKNOWN (0x00) [VISIBLE] Offset (sectors): 1 | Size: 2097151 MB

User = LL1 ... OK!

User = LL2 ... OK!

 

+++++ PhysicalDrive1: (\\.\PHYSICALDRIVE1 @ USB)  +++++

--- User ---

[MBR] 23246d2248d2064c944b9fc02714056d

[bSP] 4fd03f1cdd1036bc14af125c546f5215 : Linux MBR Code

Partition table:

0 - [XXXXXX] NTFS (0x07) [VISIBLE] Offset (sectors): 37109760 | Size: 458818 MB

User = LL1 ... OK!

Error reading LL2 MBR! ([0x32] The request is not supported. )

 

Finished : << RKreport[0]_S_03242014_171355.txt >>

[xchris95x]

¤¤¤ Registry Entries : 2 ¤¤¤

[HJ DESK][PUM] HKLM\[...]\NewStartPanel : {59031a47-3f72-44a7-89c5-5595fe6b30ee} (1) -> FOUND

[HJ DESK][PUM] HKLM\[...]\NewStartPanel : {20D04FE0-3AEA-1069-A2D8-08002B30309D} (1) -> FOUND

 

 

 

I pressed the delete button and it said it had replaced it. was that the right thing?

[MrCharlie]

It's OK but you're not following my instructions......
 

When the scan completes > Close out the program > Don't Fix anything!

Don't run any other options, they're not all bad!!!!!!!

 

=======================================
 

AV: avast! Antivirus *Enabled/Updated* {17AD7D40-BA12-9C46-7131-94903A54AD8B}
SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
SP: avast! Antivirus *Enabled/Updated* {ACCC9CA4-9C28-93C8-4B81-AFE241D3E736}
SP: COMODO Antivirus *Disabled/Outdated* {0C2D2636-923D-EE52-2A83-E643204A8275}
FW: COMODO Firewall *Enabled* {8F7746F7-FE68-E084-3B6C-7404A51E8FB3}

 

First thing I see is that you have 3 anti-virus programs: AVAST, COMODO and Defender
You can't have this.....

Having two anti-virus programs running on a system only causes poor performance, conflicts and spotty protection.

How to Disable Defender

Dangers of running 2 anti-virus programs

Please pick one as your anti-virus and uninstall/disable the other, keep Windows Defender disabled.
If you keep COMODO Firewall, please make sure the Windows Firewall is disabled.

-----------------------------------

I don't see much in the logs but we can run some scans:

Please read the directions carefully so you don't end up deleting something that is good!!

If in doubt about an entry....please ask or choose Skip!!!!

Don't Delete anything unless instructed to!

If you get the warning about a file UnsignedFile.Multi.Generic or LockedFile.Multi.Generic please choose
Skip and click on Continue

If a suspicious object is detected, the default action will be Skip, click on Continue

Please note that TDSSKiller can be run in safe mode if needed.

Please download the latest version of TDSSKiller from HERE and save it to your Desktop.

• Doubleclick on TDSSKiller.exe to run the application, then click on Change parameters.
  
  
• Put a checkmark beside loaded modules.
  
  
• A reboot will be needed to apply the changes. Do it.
• TDSSKiller will launch automatically after the reboot. Also your computer may seem very slow and unusable. This is normal. Give it enough time to load your background programs.
• Then click on Change parameters in TDSSKiller.
• Check all boxes then click OK.
  
  
• Click the Start Scan button.
  
  
• The scan should take no longer than 2 minutes.
• If a suspicious object is detected, the default action will be Skip, click on Continue.
  
  
  
  Any entries like this: \Device\Harddisk0\DR0 ( TDSS File System ) - please choose Skip.
  
  If in doubt about an entry....please ask or choose Skip
• If malicious objects are found, they will show in the Scan results - Select action for found objects and offer three options.
  Ensure Cure (default) is selected, then click Continue > Reboot now to finish the cleaning process.
  
  
  
  Note: If Cure is not available, please choose Skip instead, do not choose Delete unless instructed.
• A report will be created in your root directory, (usually C:\ folder) in the form of "TDSSKiller.[Version]_[Date]_[Time]_log.txt". Please copy and paste the contents of that file here. There may be 3 logs > so post or attach all of them.
• Sometimes these logs can be very large, in that case please attach it or zip it up and attach it.

Here's a summary of what to do if you would like to print it out:

If in doubt about an entry....please ask or choose Skip

Don't Delete anything unless instructed to!

If a suspicious object is detected, the default action will be Skip, click on Continue

If you get the warning about a file UnsignedFile.Multi.Generic or LockedFile.Multi.Generic please choose
Skip and click on Continue

Any entries like this: \Device\Harddisk0\DR0 ( TDSS File System ) - please choose Skip.

If malicious objects are found, they will show in the Scan results and offer three (3) options.

Ensure Cure is selected, then click Continue => Reboot now to finish the cleaning process.
Note: If Cure is not available, please choose Skip instead, do not choose Delete unless instructed.

~~~~~~~~~~~~~~~~~~~~

You can attach the logs if they're too long:

Bottom right corner of this page.


New window that comes up.



===================================

Next:

Please download and run ComboFix.

The most important things to remember when running it is to disable all your malware programs and run Combofix from your desktop.

Please visit this webpage for download links, and instructions for running ComboFix

http://www.bleepingcomputer.com/combofix/how-to-use-combofix

Please make sure you click download buttons that look similar to this, not "sponsored ad links":



Ensure you have disabled all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

Information on disabling your malware programs can be found Here.

Make sure you run ComboFix from your desktop.

Give it at least 30-45 minutes to finish if needed.

Please include the C:\ComboFix.txt in your next reply for further review.
 

---------->NOTE<----------

If you get the message Illegal operation attempted on registry key that has been marked for deletion after you run ComboFix....please reboot the computer, this should resolve the problem. You may have to do this several times if needed.

MrC

[xchris95x]

Thank you for your reply. For your information comodo anti virus isn't installed, I don't know why the service is still installed. Here are the two logs which you wanted me to give to you using these two programs. 

TDSSKiller.3.0.0.26_25.03.2014_20.22.20_log.txt

ComboFix.txt

[MrCharlie]

Please download AdwCleaner from HERE or HERE to your desktop.

• Double click on AdwCleaner.exe to run the tool.
  Vista/Windows 7/8 users right-click and select Run As Administrator
• Click on the Scan button.
• AdwCleaner will begin...be patient as the scan may take some time to complete.
• When it's done you'll see: Pending: Please uncheck elements you don't want removed.
• Now click on the Report button...a logfile (AdwCleaner[R0].txt) will open in Notepad for review.
• Look over the log especially under Files/Folders for any program you want to save.
• If there's a program you may want to save, just uncheck it from AdwCleaner.
• If you're not sure, post the log for review. (all items found are adware/spyware/foistware)
• If you're ready to clean it all up.....click the Clean button.
• After rebooting, a logfile report (AdwCleaner[s0].txt) will open automatically.
• Copy and paste the contents of that logfile in your next reply.
• A copy of that logfile will also be saved in the C:\AdwCleaner folder.
• Items that are deleted are moved to the Quarantine Folder: C:\AdwCleaner\Quarantine
• To restore an item that has been deleted:
• Go to Tools > Quarantine Manager > check what you want restored > now click on Restore.

Next..................

Please update and run a Threat Scan with Malwarebytes.

Post the log and let me know how it is, MrC

[xchris95x]

Alright here is the ADWcleaner report. I found something in the Registry but I didn't touch it this time. 

thanks,

C

[xchris95x]

Alright here is the ADWcleaner report. I found something in the Registry but I didn't touch it this time. 

thanks,

C

AdwCleanerR0.txt

[MrCharlie]

Did you run a Threat Scan with Malwarebytes??? Log???

MrC

[MrCharlie]

How are we doing??

 

Do you still need help or can I close this post??

 

MrC

[xchris95x]

Hi, sorry for the lateness, been exhausted and busy with work. here is the log.

 

Malwarebytes Anti-Malware

www.malwarebytes.org

 

Scan Date: 27/03/2014

Scan Time: 18:05:37

Logfile: 

Administrator: No

 

Version: 2.00.0.1000

Malware Database: v2014.03.27.05

Rootkit Database: v2014.03.25.01

License: Premium

Malware Protection: Enabled

Malicious Website Protection: Enabled

Chameleon: Disabled

 

OS: Windows 7 Service Pack 1

CPU: x64

File System: NTFS

User: Chris

 

Scan Type: Threat Scan

Result: Completed

Objects Scanned: 229283

Time Elapsed: 8 min, 11 sec

 

Memory: Enabled

Startup: Enabled

Filesystem: Enabled

Archives: Enabled

Rootkits: Enabled

Shuriken: Enabled

PUP: Warn

PUM: Enabled

 

Processes: 0

(No malicious items detected)

 

Modules: 0

(No malicious items detected)

 

Registry Keys: 0

(No malicious items detected)

 

Registry Values: 0

(No malicious items detected)

 

Registry Data: 0

(No malicious items detected)

 

Folders: 0

(No malicious items detected)

 

Files: 0

(No malicious items detected)

 

Physical Sectors: 0

(No malicious items detected)

 

 

(end)

[MrCharlie]

How is it??

If no other problems......

Lets check your computers security before you go and we have a little cleanup to do also:

Download Security Check by screen317 from HERE or HERE.

• Save it to your Desktop.
• Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
• If you get Unsupported operating system. Aborting now, just reboot and try again.
• A Notepad document should open automatically called checkup.txt.
• Please Post the contents of that document.
• Do Not Attach It!!!

MrC

[xchris95x]

 Results of screen317's Security Check version 0.99.81  

 Windows 7 Service Pack 1 x64 (UAC is enabled)  

 Internet Explorer 11  

``````````````Antivirus/Firewall Check:`````````````` 

 Windows Firewall Enabled!  

 Windows Firewall Disabled!  

avast! Antivirus   

 Antivirus up to date!   

`````````Anti-malware/Other Utilities Check:````````` 

 Adobe Flash Player 12.0.0.77  

 Mozilla Thunderbird (24.4.0) 

 Google Chrome 33.0.1750.146  

 Google Chrome 33.0.1750.154  

````````Process Check: objlist.exe by Laurent````````  

 WinPatrol winpatrol.exe 

 Malwarebytes Anti-Malware mbamservice.exe  

 Malwarebytes Anti-Malware mbam.exe  

 Comodo Firewall cmdagent.exe 

 Google Chrome Application AvastSvc.exe -?- 

 AVAST Software Avast AvastUI.exe  

 BillP Studios WinPatrol WinPatrol.exe  

`````````````````System Health check````````````````` 

 Total Fragmentation on Drive C:  

````````````````````End of Log`````````````````````` 

[MrCharlie]

That looks OK......

A little clean up to do....

Please Uninstall ComboFix: (if you used it)

Press the Windows logo key + R to bring up the "run box"

Copy and paste next command in the field:

ComboFix /uninstall

Make sure there's a space between Combofix and /

Then hit enter. (it may look like CF is re-installing but it's not)

This will uninstall Combofix, delete its related folders and files, hide file extensions, hide the system/hidden files and clears System Restore cache and create new Restore point

(If that doesn't work.....you can simply rename ComboFix.exe to Uninstall.exe and double click it to complete the uninstall or download and run the uninstaller)

---------------------------------

Please download OTC to your desktop. (This will clean up most of the tools and logs)

http://oldtimer.geekstogo.com/OTC.exe

Double-click OTC to run it. (Vista and up users, please right click on OTC and select "Run as an Administrator")

Click on the CleanUp! button and follow the prompts.

(If you get a warning from your firewall or other security programs regarding OTC attempting to contact the Internet, please allow the connection.)

You will be asked to reboot the machine to finish the Cleanup process, choose Yes.

After the reboot all the tools we used should be gone.

Note: Some more recently created tools may not yet be removed by OTC. Feel free to manually delete any tools it leaves behind.

Any other programs or logs you can manually delete. (right click.....Delete)

IE: RogueKiller.exe, RKreport.txt, RK_Quarantine folder, C:\FRST folder, FRST-OlderVersion folder, MBAR folder, etc....AdwCleaner > just run the program and click uninstall.

Note:

If you used FRST and can't delete the quarantine folder:

Download the fixlist.txt to the same folder as FRST.exe.

Run FRST.exe and click Fix only once and wait

That will delete the quarantine folder created by FRST.

The rest you can manually delete.

-------------------------------

Any questions...please post back.

If you think I've helped you, please leave a comment > click on my avatar picture > click Profile Feed.

Take a look at My Preventive Maintenance to avoid being infected again. (My Preventive Maintenance also found HERE)

Good Luck and Thanks for using the forum, MrC

[xchris95x]

Thanks. so does it seem like Malware bytes did automatically delete everything in my quarantine? 

[MrCharlie]

I'm not sure, the new version just came out and I haven't even had a chance to play with it.

You came here to clear out any malware which we did.

Keep an eye on it and if you have any problems report them here:

https://forums.malwarebytes.org/index.php?showforum=41

There's always little kinks in programs that have to be ironed out.

Good Luck....MrC

[Maurice Naggar]

Since this issue is resolved I will close the thread to prevent others from posting here. If you need assistance please start your own topic and someone will be happy to assist you.