spokes Posted March 23, 2014 ID:806814 Share Posted March 23, 2014 I've just installed and am running MWB Pro with the latest database update v2014.03.23.08 on a brand new W8 netbook. I've been trying to install Avast! Free but kept getting an error. there were no other AV products installed. When I disabled MWB protection module avast! installed with no more problems. The avast forums have reported the same problem with Avast full AIS, but another poster said he's had no problem installing the free version. That poster is also running MWB Pro so I thought I'd flag up the issue here in case anyone could shed any light. Link to post Share on other sites More sharing options...
Staff shadowwar Posted March 23, 2014 Staff ID:806878 Share Posted March 23, 2014 Do you have any more information. Was there any detections by malwarebytes when the install occured? What is the exact error message you are getting? Link to post Share on other sites More sharing options...
spokes Posted March 23, 2014 Author ID:806888 Share Posted March 23, 2014 No, no indicatiions from MWB and nothing in the logs. I Can't remember the exact error message but it referred to the avast installer not being trusted by avast self defence module. Disabling the MWB protection module did the trick, very strange. The relevant avast forum link is here http://forum.avast.com/index.php?topic=147847.0 Link to post Share on other sites More sharing options...
Staff shadowwar Posted March 23, 2014 Staff ID:806940 Share Posted March 23, 2014 Hmm i see that they didnt have problem with 2.0. Were you running 1.75 or 2.0? Link to post Share on other sites More sharing options...
spokes Posted March 23, 2014 Author ID:806955 Share Posted March 23, 2014 Hmm i see that they didnt have problem with 2.0. Were you running 1.75 or 2.0?Ahah! I'm running 1.75 don't think there's an auto update to 2.0 yet, is there? Link to post Share on other sites More sharing options...
kiwi4life Posted March 24, 2014 ID:807493 Share Posted March 24, 2014 Hello spokes, I am a long time Avast Antivirus Free Edition user since Avast! 7. Did you have any previous antivirus installed before you installed Avast and also what antivirus your computer had when you bought it? Run the previous antivirus uninstall utility in safe mode. Link is here http://kb.eset.com/esetkb/index?page=content&id=SOLN146 As for avast, do the following: 1) Uninstall it via add/remove. Follow instructions.2) Run this tool in safe mode http://www.avast.com/en-nz/uninstall-utility3) Run this tool in normal mode http://rejzor.wordpress.com/avast-cleanup-tool/Note: In that link scroll down a bit and you will see a Zip folder of Avast Cleanup Tool. Click on that link and download it and follow the instructions. After you run that tool in normal mode, restart your computer manually again.4) Install a fresh copy of avast Link to post Share on other sites More sharing options...
kiwi4life Posted March 24, 2014 ID:807495 Share Posted March 24, 2014 One another thing. After you install a fresh new copy of Avast and after avast finishes a automatic startup scan. Restart your computer manually again and register your copy of avast. Link to post Share on other sites More sharing options...
David H. Lipman Posted March 24, 2014 ID:807506 Share Posted March 24, 2014 kiwi4life:Reference: Please read before reporting a false positive Post #2If you are not a member of Staff or Experts group please do not reply to other users posts in either the File or Web Blocking forums. Thank you for understanding. Link to post Share on other sites More sharing options...
kiwi4life Posted March 25, 2014 ID:807596 Share Posted March 25, 2014 Oh I am sorry! Didn't realize it.... Won't happen again Link to post Share on other sites More sharing options...
Staff shadowwar Posted March 25, 2014 Staff ID:807790 Share Posted March 25, 2014 Please do a manual update to 2.0 and let us know if the issue still occurs. Link to post Share on other sites More sharing options...
spokes Posted March 25, 2014 Author ID:807868 Share Posted March 25, 2014 Avast was installed ok yesterday, MWB protection re-enabled and had no further problems with v1.75. However, thanks for the reminder, I've just installed v2 with no issues and everything is running ok. Great job as usual done by the team, not sure I like the v2 UI as much as v1.75 but there ya go Link to post Share on other sites More sharing options...
Staff shadowwar Posted March 25, 2014 Staff ID:807882 Share Posted March 25, 2014 We will be tweaking the ui some in the future from the feedback we have been getting. Link to post Share on other sites More sharing options...
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