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Where did my quarantined files go?


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As you can see in the picture below, I had 20+ detections but when I finished my other full scan this morning I checked with both user accounts and all the quarantined items were gone! where did they go? did Malware Bytes remove them after my full scan? Here is what I did over the course of last night to today

1. quick scan. Found 20 items

2. full scan found 5 items

3. in the morning did another quick scan, found 1 item

4. full scan. found nothing

afterwards I checked the quarantined items and they were gone. did Malware bytes delete them? 

 

For your information:

I am running Windows 7 Home 64 bit

3 user accounts, Admin account for installing things and using Malware bytes, my own account and a guest account. 

post-159061-0-41846900-1395507229_thumb.

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Hello and welcome, xchris95x: :)

 

I'm not sure what happened to your detected items.

There's not enough info from that screen shot to say for sure. 

 

>>QUESTION: Did you scan from the Admin account, or from one of the LUAs?

 

Some of the items shown in your screen shot look like PUPs.

MBAM does NOT automatically remove PUPs, unless the settings have been configured to do so.

(The default setting for PUPs is to report them and NOT to check them for automatic removal.)

However, any actual malware detected ought to have been sent to the Quarantine, unless your MBAM settings for that had been changed, too.

 

Assuming that rebooting the system doesn't resolve your issue, It might help if you could post the most recent scan logs as attachments here to your next reply.


MBAM scan logs are saved to the following locations:
-- XP: C:\Documents and Settings\<username>\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\mbam-log-yyyy-mm-dd
-- Vista, Windows 7, 8: C:\ProgramData\Malwarebytes\Malwarebytes' Anti-Malware\Logs\mbam-log-yyyy-mm-dd

 

The staff might need some additional diagnostic logs, or they may refer you directly to the Malware Removal section of the forum for further assistance.

But perhaps the scan logs will show something obvious?

 

Thanks,

 

daledoc1

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Hi:

 

AFAIK Malware ought to be in Quarantine, unless you changed something in the MBAM default settings.

PUPs (which are neither viruses nor malware) would be in Quarantine if you told MBAM to remove them (otherwise, they are only detected).

And all of the Quarantined items should still be in Quarantine, unless you manually removed them from there.

 

But without at the very least the scan logs to go on, I'm not sure anyone can answer your question with any certainty. :(

So, I would suggest that you please post the scan logs as attachments to your next reply here.

The staff will review them and advise you.

 

Alternatively, since you were/are infected, you might wish to obtain help directly over in the malware removal section of the forum (we cannot undertake in-depth malware diagnostics and cleanup here in this area).

To do so, I would suggest that you please follow the advice in this pinned topic: Available Assistance for Possibly Infected Computers.

A malware expert will assist you with looking into your issue.

 

Thanks,

 

daledoc1

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