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Purchased Malwarebytes, does not respond


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I give up!!!!!!!!!!!!!!

It appears that I have a hijacker somewhere. If I try and do a search on IE, it always gets redirected to other random sites. To combat this I tried to type in the URL for the Malwarebytes site, and IE did not respond. I was able to get to the site through MajorGeeks. I then purchased the malware, got the email and downloaded it, but it never asked for the ID or the key code. I have reviewed some of the other posts, but am cluelss as what to do now. I have pasted a Hijack log. I hope someone can help me with this confabulated cabitzer of a computer. Thanks, and have a great day

Logfile of Trend Micro HijackThis v2.0.2

Scan saved at 2:58:01 PM, on 4/21/2009

Platform: Windows XP SP3 (WinNT 5.01.2600)

MSIE: Internet Explorer v7.00 (7.00.6000.16827)

Boot mode: Normal

Running processes:

C:\WINDOWS\System32\smss.exe

C:\WINDOWS\system32\winlogon.exe

C:\WINDOWS\system32\services.exe

C:\WINDOWS\system32\lsass.exe

C:\WINDOWS\system32\Ati2evxx.exe

C:\WINDOWS\system32\svchost.exe

C:\WINDOWS\System32\svchost.exe

C:\WINDOWS\system32\svchost.exe

C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe

C:\WINDOWS\system32\spoolsv.exe

C:\Program Files\Symantec\LiveUpdate\AluSchedulerSvc.exe

C:\WINDOWS\system32\CTsvcCDA.exe

C:\Program Files\Cisco Systems\VPN Client\cvpnd.exe

C:\WINDOWS\eHome\ehRecvr.exe

C:\WINDOWS\eHome\ehSched.exe

C:\WINDOWS\system32\svchost.exe

C:\Program Files\Java\jre6\bin\jqs.exe

C:\WINDOWS\System32\svchost.exe

C:\WINDOWS\System32\svchost.exe

C:\WINDOWS\system32\svchost.exe

C:\WINDOWS\system32\dllhost.exe

C:\WINDOWS\Explorer.EXE

C:\Program Files\Creative\VoiceCenter\AndreaVC.exe

C:\Program Files\Verizon\McciTrayApp.exe

C:\Program Files\Java\jre6\bin\jusched.exe

C:\WINDOWS\stsystra.exe

C:\Program Files\Real\RealPlayer\RealPlay.exe

C:\Program Files\QuickTime\QTTask.exe

C:\Program Files\Musicmatch\Musicmatch Jukebox\mm_tray.exe

C:\WINDOWS\system32\Rundll32.exe

C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe

C:\Program Files\Intel\Modem Event Monitor\IntelMEM.exe

C:\Program Files\HP\HP Software Update\HPWuSchd2.exe

C:\WINDOWS\System32\svchost.exe

C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe

C:\DOCUME~1\BRUCEW~1\LOCALS~1\Temp\clclean.0001

C:\PROGRA~1\MUSICM~1\MUSICM~3\MMDiag.exe

C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_FATI9TA.EXE

C:\WINDOWS\ehome\ehtray.exe

C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe

C:\WINDOWS\system32\dla\tfswctrl.exe

C:\Program Files\Creative\SBAudigy\Surround Mixer\CTSysVol.exe

C:\Program Files\Google\Google Desktop Search\GoogleDesktopIndex.exe

C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe

C:\Program Files\Creative\MediaSource\Detector\CTDetect.exe

C:\WINDOWS\eHome\ehmsas.exe

C:\WINDOWS\system32\ctfmon.exe

C:\Program Files\MUSICMATCH\Musicmatch Jukebox\mim.exe

C:\Documents and Settings\Bruce West\Application Data\SanDisk\Sansa

Updater\SansaDispatch.exe

C:\Program Files\DellSupport\DSAgnt.exe

C:\Program Files\Common Files\Creative Labs

Shared\Service\CreativeLicensing.exe

C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe

C:\Program Files\Microsoft Office\Office\FINDFAST.EXE

C:\Program Files\Microsoft Office\Office\OSA.EXE

C:\Program Files\Yahoo!\Yahoo! Music Engine\ymetray.exe

C:\Program Files\Greetings Workshop\GWREMIND.EXE

C:\Program Files\HP\Digital Imaging\bin\hpqSTE08.exe

C:\Program Files\Java\jre6\bin\jucheck.exe

C:\PROGRA~1\COMMON~1\SYMANT~1\CCPD-LC\symlcsvc.exe

C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page =

http://home.verizon.yahoo.com/

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL =

http://go.microsoft.com/fwlink/?LinkId=69157

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL

= http://go.microsoft.com/fwlink/?LinkId=54896

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page =

http://go.microsoft.com/fwlink/?LinkId=54896

R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page =

http://go.microsoft.com/fwlink/?LinkId=69157

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title =

Microsoft Internet Explorer provided by Verizon Online

R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-

0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll

F2 - REG:system.ini: UserInit=C:\WINDOWS\system32\userinit.exe

O2 - BHO: &Yahoo! Toolbar Helper - {02478D38-C3F9-4efb-9B51-

7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll

O2 - BHO: HP Print Enhancer - {0347C33E-8762-4905-BF09-768834316C61} -

C:\Program Files\HP\Smart Web Printing\hpswp_printenhancer.dll

O2 - BHO: HP Print Clips - {053F9267-DC04-4294-A72C-58F732D338C0} -

C:\Program Files\HP\Smart Web Printing\hpswp_framework.dll

O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-

784B7D6BE0B3} - C:\Program Files\Common

Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll

O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} -

C:\WINDOWS\system32\dla\tfswshx.dll

O2 - BHO: NCO 2.0 IE BHO - {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} -

C:\Program Files\Common Files\Symantec Shared\coShared\Browser\2.6

\coIEPlg.dll

O2 - BHO: Symantec Intrusion Prevention - {6D53EC84-6AAE-4787-AEEE-

F4628F01010C} - C:\PROGRA~1\COMMON~1\SYMANT~1\IDS\IPSBHO.dll

O2 - BHO: Java Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-

D4DAF1D92D43} - C:\Program Files\Java\jre6\bin\ssv.dll

O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-

CF10577473F7} - c:\program files\google\googletoolbar1.dll

O2 - BHO: CBrowserHelperObject Object - {CA6319C0-31B7-401E-A518-

A07C3DB8F777} - c:\Program Files\GoogleAFE\GoogleAE.dll

O2 - BHO: Java Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-

9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll

O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-

EABFE594F69C} - C:\Program Files\Java\jre6

\lib\deploy\jqs\ie\jqs_plugin.dll

O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} -

C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll

O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} -

c:\program files\google\googletoolbar1.dll

O3 - Toolbar: Show Norton Toolbar - {7FEBEFE3-6B19-4349-98D2-

FFB09D4B49CA} - C:\Program Files\Common Files\Symantec

Shared\coShared\Browser\2.6\CoIEPlg.dll

O4 - HKLM\..\Run: [VoiceCenter] "C:\Program

Files\Creative\VoiceCenter\AndreaVC.exe" /tray

O4 - HKLM\..\Run: [Verizon_McciTrayApp] C:\Program

Files\Verizon\McciTrayApp.exe

O4 - HKLM\..\Run: [userFaultCheck] %systemroot%\system32\dumprep 0 -u

O4 - HKLM\..\Run: [updReg] C:\WINDOWS\UpdReg.EXE

O4 - HKLM\..\Run: [sunJavaUpdateSched] "C:\Program Files\Java\jre6

\bin\jusched.exe"

O4 - HKLM\..\Run: [sigmatelSysTrayApp] stsystra.exe

O4 - HKLM\..\Run: [RealTray] C:\Program

Files\Real\RealPlayer\RealPlay.exe SYSTEMBOOTHIDEPLAYER

O4 - HKLM\..\Run: [QuickTime Task] "C:\Program

Files\QuickTime\QTTask.exe" -atboottime

O4 - HKLM\..\Run: [osCheck] "C:\Program Files\Norton 360\osCheck.exe"

O4 - HKLM\..\Run: [MMTray] "C:\Program Files\Musicmatch\Musicmatch

Jukebox\mm_tray.exe"

O4 - HKLM\..\Run: [MimBoot] C:\PROGRA~1\MUSICM~1\MUSICM~3\mimboot.exe

O4 - HKLM\..\Run: [MBMon] Rundll32 CTMBHA.DLL,MBMon

O4 - HKLM\..\Run: [iSUSScheduler] "C:\Program Files\Common

Files\InstallShield\UpdateService\issch.exe" -start

O4 - HKLM\..\Run: [iSUSPM Startup] "C:\Program Files\Common

Files\InstallShield\UpdateService\isuspm.exe" -startup

O4 - HKLM\..\Run: [intelMeM] C:\Program Files\Intel\Modem Event

Monitor\IntelMEM.exe

O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\HP\HP Software

Update\HPWuSchd2.exe

O4 - HKLM\..\Run: [Google Desktop Search] "C:\Program

Files\Google\Google Desktop Search\GoogleDesktop.exe" /startup

O4 - HKLM\..\Run: [EPSON PictureMate Deluxe] C:\WINDOWS\System32

\spool\DRIVERS\W32X86\3\E_FATI9TA.EXE /P24 "EPSON PictureMate Deluxe"

/O6 "USB003" /M "PictureMate Deluxe"

O4 - HKLM\..\Run: [ehTray] C:\WINDOWS\ehome\ehtray.exe

O4 - HKLM\..\Run: [DVDLauncher] "C:\Program

Files\CyberLink\PowerDVD\DVDLauncher.exe"

O4 - HKLM\..\Run: [dla] C:\WINDOWS\system32\dla\tfswctrl.exe

O4 - HKLM\..\Run: [CTSysVol] C:\Program

Files\Creative\SBAudigy\Surround Mixer\CTSysVol.exe /r

O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec

Shared\ccApp.exe"

O4 - HKLM\..\Run: [ATIPTA] "C:\Program Files\ATI Technologies\ATI

Control Panel\atiptaxx.exe"

O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program

Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"

O4 - HKLM\..\RunOnce: [Malwarebytes' Anti-Malware] C:\Program

Files\Badstuff\mbamgui.exe /install /silent THIS REFERS TO WHEN I TRIED TO RENAME THE FILE IT WAS STORED IN, I HAVE SINCE UNINSTALLED AND REINSTALLED MW MWO4 - HKCU\..\Run: [setDefaultMIDI] MIDIDef.exe

O4 - HKCU\..\Run: [Creative Detector] "C:\Program

Files\Creative\MediaSource\Detector\CTDetect.exe" /R

O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe"

/background

O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe

O4 - HKCU\..\Run: [sansaDispatch] C:\Documents and Settings\Bruce

West\Application Data\SanDisk\Sansa Updater\SansaDispatch.exe

O4 - HKCU\..\Run: [OE_OEM] "C:\Program Files\Trend Micro\Internet

Security 12\TMAS_OE\TMAS_OEMon.exe"

O4 - HKCU\..\Run: [DellSupport] "C:\Program

Files\DellSupport\DSAgnt.exe" /startup

O4 - S-1-5-18 Startup: Greetings Workshop Reminders.lnk = C:\Program

Files\Greetings Workshop\GWREMIND.EXE (User 'SYSTEM')

O4 - .DEFAULT Startup: Greetings Workshop Reminders.lnk = C:\Program

Files\Greetings Workshop\GWREMIND.EXE (User 'Default user')

O4 - Startup: Greetings Workshop Reminders.lnk = C:\Program

Files\Greetings Workshop\GWREMIND.EXE

O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program

Files\HP\Digital Imaging\bin\hpqtra08.exe

O4 - Global Startup: Microsoft Find Fast.lnk = C:\Program

Files\Microsoft Office\Office\FINDFAST.EXE

O4 - Global Startup: Office Startup.lnk = C:\Program Files\Microsoft

Office\Office\OSA.EXE

O4 - Global Startup: TIFPC Cisco VPN Client.lnk = C:\Program

Files\Cisco Systems\VPN Client\vpngui.exe

O4 - Global Startup: ymetray.lnk = C:\Program Files\Yahoo!\Yahoo! Music

Engine\ymetray.exe

O8 - Extra context menu item: E&xport to Microsoft Excel -

res://C:\PROGRA~1\MICROS~4\OFFICE11\EXCEL.EXE/3000

O9 - Extra button: (no name) - {3B8FB116-D358-48A3-A5C7-DB84F15CBB04} -

http://www.servicemenutool.com/redirect.php (file missing)

O9 - Extra 'Tools' menuitem: Explorer Security - {3B8FB116-D358-48A3-

A5C7-DB84F15CBB04} - http://www.servicemenutool.com/redirect.php (file

missing)

O9 - Extra button: HP Clipbook - {58ECB495-38F0-49cb-A538-10282ABF65E7}

- C:\Program Files\HP\Smart Web Printing\hpswp_extensions.dll

O9 - Extra button: HP Smart Select - {700259D7-1666-479a-93B1-

3250410481E8} - C:\Program Files\HP\Smart Web

Printing\hpswp_extensions.dll

O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} -

C:\PROGRA~1\MICROS~4\OFFICE11\REFIEBAR.DLL

O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} -

C:\WINDOWS\system32\Shdocvw.dll

O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} -

C:\WINDOWS\Network Diagnostic\xpnetdiag.exe

O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-

4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe

O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} -

C:\Program Files\Messenger\msmsgs.exe

O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-

BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe

O16 - DPF: {11260943-421B-11D0-8EAC-0000C07D88CF} (iPIX ActiveX

Control) - http://www.ipix.com/download/ipixx.cab

O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (Installation

Support) - C:\Program Files\Yahoo!\Common\Yinsthelper.dll

O16 - DPF: {6A344D34-5231-452A-8A57-D064AC9B7862} (Symantec Download

Manager) - https://webdl.symantec.com/activex/symdlmgr.cab

O16 - DPF: {917623D1-D8E5-11D2-BE8B-00104B06BDE3} (CamImage Class) -

http://floridakeysmedia.tv/axiscam/Codebas...sCamControl.ocx

O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash

Object) -

https://fpdownload.macromedia.com/pub/shock...ash/swflash.cab

O17 - HKLM\System\CCS\Services\Tcpip\..\{9C28592C-96CC-4186-A4F5-

D04CE8079F91}: NameServer = 85.255.112.104,85.255.112.155

O17 - HKLM\System\CS1\Services\Tcpip\Parameters: NameServer =

85.255.112.104,85.255.112.155

O17 - HKLM\System\CS2\Services\Tcpip\Parameters: NameServer =

85.255.112.104,85.255.112.155

O17 - HKLM\System\CCS\Services\Tcpip\Parameters: NameServer =

85.255.112.104,85.255.112.155

O20 - AppInit_DLLs: C:\PROGRA~1\Google\GOOGLE~1\GOEC62~1.DLL

O23 - Service: Ati HotKey Poller - ATI Technologies Inc. -

C:\WINDOWS\system32\Ati2evxx.exe

O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation -

C:\Program Files\Symantec\LiveUpdate\AluSchedulerSvc.exe

O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation

- C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe

O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec

Corporation - C:\Program Files\Common Files\Symantec

Shared\ccSvcHst.exe

O23 - Service: Symantec Lic NetConnect service (CLTNetCnService) -

Symantec Corporation - C:\Program Files\Common Files\Symantec

Shared\ccSvcHst.exe

O23 - Service: COM Host (comHost) - Symantec Corporation - C:\Program

Files\Common Files\Symantec Shared\VAScanner\comHost.exe

O23 - Service: Creative Labs Licensing Service - Creative Labs -

C:\Program Files\Common Files\Creative Labs

Shared\Service\CreativeLicensing.exe

O23 - Service: Creative Service for CDROM Access - Creative Technology

Ltd - C:\WINDOWS\system32\CTsvcCDA.exe

O23 - Service: Cisco Systems, Inc. VPN Service (CVPND) - Cisco Systems,

Inc. - C:\Program Files\Cisco Systems\VPN Client\cvpnd.exe

O23 - Service: DSBrokerService - Unknown owner - C:\Program

Files\DellSupport\brkrsvc.exe

O23 - Service: Google Updater Service (gusvc) - Google - C:\Program

Files\Google\Common\Google Updater\GoogleUpdaterService.exe

O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision

Corporation - C:\Program Files\Common Files\InstallShield\Driver\11

\Intel 32\IDriverT.exe

O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun

Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe

O23 - Service: LiveUpdate - Symantec Corporation - C:\Program

Files\Symantec\LiveUpdate\LuComServer_3_4.EXE

O23 - Service: LiveUpdate Notice - Symantec Corporation - C:\Program

Files\Common Files\Symantec Shared\ccSvcHst.exe

O23 - Service: Intel NCS NetService (NetSvc) - Intel® Corporation -

C:\Program Files\Intel\PROSetWired\NCS\Sync\NetSvc.exe

O23 - Service: Symantec Core LC - Unknown owner - C:\PROGRA~1\COMMON~1

\SYMANT~1\CCPD-LC\symlcsvc.exe

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  • Root Admin

Please start Notepad and on the menu select Format and turn off Word Wrap please.

STEP 01

Update and Scan with Malwarebytes' Anti-Malware

  • Start MalwareBytes AntiMalware (Vista users must Right click and choose RunAs Admin)
  • Please DO NOT run MBAM in Safe Mode unless requested to, you MUST run it in normal Windows mode.
    • Update Malwarebytes' Anti-Malware
    • Select the Update tab
    • Click Update

    [*]When the update is complete, select the Scanner tab

    [*]Select Perform quick scan, then click Scan.

    [*]When the scan is complete, click OK, then Show Results to view the results.

    [*]Be sure that everything is checked, and click Remove Selected.

    [*]When completed, a log will open in Notepad. please copy and paste the log into your next reply

    • If you accidently close it, the log file is saved here and will be named like this:
    • C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\mbam-log-date (time).txt

Then post back the MBAM log and a new Hijackthis log.

If you're unable to connect and get an update you can copy the rules.ref from this location on another clean computer.

C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware back over to the infected computer.

STEP 02

Download
DDS
and save it to your desktop

Disable any script blocker if your Anti-Virus/Anti-Malware has it.

Once downloaded you can disconnect from the Internet and disable your Ant-Virus temporarily if needed.

Then double click
dds.scr
to run the tool.

When done, the
DDS.txt
will open.

Click Yes at the next prompt for Optional Scan.
    When done, DDS will open two (2) logs:

  1. DDS.txt
  2. Attach.txt

  • Save both reports to your desktop
  • Please include the following logs in your next reply:
    DDS.txt
    and
    Attach.txt

STEP 03

    Please create a BOOTLOG
  • Restart the computer and press F8 when Windows start booting. This will bring up the startup options.
  • Select "Enable Boot Logging" option and press enter.
  • Windows prompts you to select a Windows Installation (even if there is only one windows installation)
  • This boots windows normally and creates a boot log named ntbtlog.txt and saves it to C:\Windows
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  • Root Admin

Due to the lack of feedback this Topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

The fixes and advice in this thread are for this machine only. Do not apply the instructions from this thread to your own machine. Please start a new thread describing your issue and someone will be along to assist you.

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