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This is very weird, but i know this computer is infected with a good amount of viruses. Whenever something is up, it will start opening the help windows for it over and over again. It also opens the help windows when i just click on something, no matter what it is. If i click on my desktop, it will open up windows 7 help window. Can you please help me figure out what is wrong. Here is the logs that you guys requested in the sticky. I am affraid i might have some form of rootkit on my computer. I have no other idea what to do to stop this, as it just started happening yesterday.

 

DDS (Ver_2012-11-20.01) - NTFS_AMD64 
Internet Explorer: 11.0.9600.16521  BrowserJavaVersion: 10.51.2
Run by Sean at 11:04:36 on 2014-03-17
Microsoft Windows 7 Home Premium   6.1.7601.1.1252.1.1033.18.4023.2083 [GMT -6:00]
.
AV: Norton AntiVirus Online *Enabled/Updated* {63DF5164-9100-186D-2187-8DC619EFD8BF}
SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
SP: Norton AntiVirus Online *Enabled/Updated* {D8BEB080-B73A-17E3-1B37-B6B462689202}
.
============== Running Processes ===============
.
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\nvvsvc.exe
C:\Windows\system32\svchost.exe -k RPCSS
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\System32\DriverStore\FileRepository\stwrt64.inf_amd64_neutral_d15ed671de43d681\STacSV64.exe
C:\Windows\system32\Hpservice.exe
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\system32\WLANExt.exe
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Windows\system32\nvvsvc.exe
C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe
C:\Windows\System32\DriverStore\FileRepository\stwrt64.inf_amd64_neutral_d15ed671de43d681\AESTSr64.exe
C:\Program Files\Common Files\ArtistScope\CSHelper64.exe
C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
C:\Program Files (x86)\Common Files\LightScribe\LSSrvc.exe
C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamscheduler.exe
C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamservice.exe
C:\Program Files (x86)\Norton AntiVirus\Engine\20.4.0.40\ccSvcHst.exe
C:\Program Files (x86)\PDF Architect\HelperService.exe
C:\Program Files (x86)\PDF Architect\ConversionService.exe
C:\Program Files (x86)\CyberLink\Shared files\RichVideo.exe
C:\Windows\system32\svchost.exe -k imgsvc
C:\Program Files (x86)\TeamViewer\Version8\TeamViewer_Service.exe
C:\Windows\system32\taskhost.exe
C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamgui.exe
C:\Windows\System32\rundll32.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Program Files (x86)\Norton AntiVirus\Engine\20.4.0.40\ccSvcHst.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\IDT\WDM\sttray64.exe
C:\Program Files\Hewlett-Packard\HP MediaSmart\SmartMenu.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\Program Files (x86)\Common Files\LightScribe\LightScribeControlPanel.exe
C:\Program Files\HP\HP Deskjet 3050A J611 series\Bin\ScanToPCActivationApp.exe
C:\Users\Sean\AppData\Roaming\ICQM\icq.exe
C:\Program Files (x86)\Hewlett-Packard\HP Advisor\HPAdvisor.exe
C:\Program Files (x86)\Gyazo\GyStation.exe
C:\Users\Sean\AppData\Roaming\Dropbox\bin\Dropbox.exe
C:\Program Files\Synaptics\SynTP\SynTPHelper.exe
C:\Program Files (x86)\Corel\Corel Paint Shop Pro Photo X2\CorelIOMonitor.exe
C:\Program Files (x86)\QuickTime\qttask.exe
C:\Program Files (x86)\Hewlett-Packard\HP Quick Launch Buttons\QLBCtrl.exe
C:\Program Files (x86)\Hewlett-Packard\HP Wireless Assistant\HPWAMain.exe
C:\Program Files (x86)\HP\HP Software Update\hpwuschd2.exe
C:\Program Files (x86)\CenturyLink\Desktop\CenturyLinkTouchPointAgent.exe
C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe
C:\Windows\system32\SearchIndexer.exe
C:\Program Files (x86)\Hewlett-Packard\Shared\hpqwmiex.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Program Files (x86)\Hewlett-Packard\HP Quick Launch Buttons\Com4QLBEx.exe
C:\Program Files\HP\HP Deskjet 3050A J611 series\Bin\HPNetworkCommunicator.exe
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\Windows\system32\taskeng.exe
C:\Windows\Microsoft.Net\Framework64\v3.0\WPF\PresentationFontCache.exe
c:\Program Files (x86)\Hewlett-Packard\TouchSmart\Media\Kernel\CLML\CLMLSvc.exe
C:\Program Files (x86)\Hewlett-Packard\Shared\hpqToaster.exe
C:\Windows\System32\svchost.exe -k LocalServicePeerNet
C:\Program Files (x86)\Hewlett-Packard\HP Health Check\hphc_service.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Windows\system32\SearchProtocolHost.exe
C:\Windows\system32\SearchFilterHost.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Windows\System32\cscript.exe
.
============== Pseudo HJT Report ===============
.
uURLSearchHooks: {7e8a1050-cf67-4575-92df-dcc60e7d952d} - <orphaned>
mURLSearchHooks: {7e8a1050-cf67-4575-92df-dcc60e7d952d} - <orphaned>
mWinlogon: Userinit = userinit.exe,
BHO: HP Print Enhancer: {0347C33E-8762-4905-BF09-768834316C61} - C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\hpswp_printenhancer.dll
BHO: PDF Architect Helper: {3A2D5EBA-F86D-4BD3-A177-019765996711} - C:\Program Files (x86)\PDF Architect\PDFIEHelper.dll
BHO: {5C255C8A-E604-49b4-9D64-90988571CECB} - <orphaned>
BHO: Symantec NCO BHO: {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - 
BHO: Norton Vulnerability Protection: {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\Program Files (x86)\Norton AntiVirus\Engine\20.4.0.40\ips\ipsbho.dll
BHO: Java Plug-In SSV Helper: {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files (x86)\Java\jre7\bin\ssv.dll
BHO: {7e8a1050-cf67-4575-92df-dcc60e7d952d} - <orphaned>
BHO: Windows Live Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
BHO: Google Toolbar Helper: {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll
BHO: Office Document Cache Handler: {B4F3A835-0E21-4959-BA22-42B3008E02FF} - C:\Program Files (x86)\Microsoft Office\Office14\URLREDIR.DLL
BHO: Microsoft Live Search Toolbar Helper: {d2ce3e00-f94a-4740-988e-03dc2f38c34f} - c:\Program Files (x86)\MSN\Toolbar\3.0.0566.0\msneshellx.dll
BHO: Java Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre7\bin\jp2ssv.dll
BHO: HP Smart BHO Class: {FFFFFFFF-CF4E-4F2B-BDC2-0E72E116A856} - C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\hpswp_BHO.dll
TB: Microsoft Live Search Toolbar: {1E61ED7C-7CB8-49d6-B9E9-AB4C880C8414} - c:\Program Files (x86)\MSN\Toolbar\3.0.0566.0\msneshellx.dll
TB: Norton Toolbar: {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - 
TB: Google Toolbar: {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll
TB: PDF Architect Toolbar: {25A3A431-30BB-47C8-AD6A-E1063801134F} - C:\Program Files (x86)\PDF Architect\PDFIEPlugin.dll
EB: HP Smart Web Printing: {555D4D79-4BD2-4094-A395-CFC534424A05} - C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\hpswp_bho.dll
uRun: [LightScribe Control Panel] C:\Program Files (x86)\Common Files\LightScribe\LightScribeControlPanel.exe -hidden
uRun: [HP Deskjet 3050A J611 series (NET)] "C:\Program Files\HP\HP Deskjet 3050A J611 series\Bin\ScanToPCActivationApp.exe" -deviceID "CN193442WW05PJ:NW" -scfn "HP Deskjet 3050A J611 series (NET)" -AutoStart 1
uRun: [WindowsGraphics] C:\Users\Sean\AppData\Local\WindowsGraphics.exe
uRun: [WindowsGraphics®] C:\Users\Sean\AppData\Local\WindowsGraphics®.exe
uRun: [intelGraphics] C:\Users\Sean\AppData\Roaming\Windows\69n8lJnh7wBg\IntelGraphics.exe
uRun: [icq] C:\Users\Sean\AppData\Roaming\ICQM\icq.exe -CU
uRun: [HPADVISOR] C:\Program Files (x86)\Hewlett-Packard\HP Advisor\HPAdvisor.exe view=DOCKVIEW
uRun: [Gyazo] C:\Program Files (x86)\Gyazo\GyStation.exe
mRun: [Corel File Shell Monitor] C:\Program Files (x86)\Corel\Corel Paint Shop Pro Photo X2\CorelIOMonitor.exe
mRun: [HPCam_Menu] "c:\Program Files (x86)\Hewlett-Packard\Media\Webcam\MUITransfer\MUIStartMenu.exe" "c:\Program Files (x86)\Hewlett-Packard\Media\Webcam" UpdateWithCreateOnce "Software\Hewlett-Packard\Media\Webcam"
mRun: [QuickTime Task] "C:\Program Files (x86)\QuickTime\qttask.exe" -atboottime
mRun: [QlbCtrl.exe] C:\Program Files (x86)\Hewlett-Packard\HP Quick Launch Buttons\QlbCtrl.exe /Start
mRun: [NortonOnlineBackupReminder] "C:\Program Files (x86)\Symantec\Norton Online Backup\Activation\NobuActivation.exe" UNATTENDED
mRun: [WirelessAssistant] C:\Program Files (x86)\Hewlett-Packard\HP Wireless Assistant\HPWAMain.exe
mRun: [HP Software Update] C:\Program Files (x86)\Hp\HP Software Update\HPWuSchd2.exe
mRun: [CenturyLinkTouchPointAgent] "C:\Program Files (x86)\CenturyLink\Desktop\CenturyLinkTouchPointAgent.exe" /autostart
mRun: [sunJavaUpdateSched] "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe"
mRun: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
dRunOnce: [sPReview] "C:\Windows\System32\SPReview\SPReview.exe" /sp:1 /errorfwlink:"http://go.microsoft.com/fwlink/?LinkID=122915" /build:7601
StartupFolder: C:\Users\Sean\AppData\Roaming\MICROS~1\Windows\STARTM~1\Programs\Startup\Dropbox.lnk - C:\Users\Sean\AppData\Roaming\Dropbox\bin\Dropbox.exe
mPolicies-Explorer: NoActiveDesktop = dword:1
mPolicies-Explorer: NoActiveDesktopChanges = dword:1
mPolicies-System: ConsentPromptBehaviorAdmin = dword:5
mPolicies-System: ConsentPromptBehaviorUser = dword:3
mPolicies-System: EnableUIADesktopToggle = dword:0
IE: E&xport to Microsoft Excel - C:\PROGRA~2\MICROS~4\Office14\EXCEL.EXE/3000
IE: Se&nd to OneNote - C:\PROGRA~2\MICROS~4\Office14\ONBttnIE.dll/105
IE: {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - {CAFEEFAC-001051-0002-0051-ABCDEFFEDCBC} - <orphaned>
IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
IE: {22CC3EBD-C286-43aa-B8E6-06B115F74162} - C:\Program Files (x86)\Hewlett-Packard\Smart Print 2.0\smartprintsetup.exe
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIE.dll
IE: {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - {FFFDC614-B694-4AE6-AB38-5D6374584B52} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIELinkedNotes.dll
IE: {DDE87865-83C5-48c4-8357-2F5B1AA84522} - {DDE87865-83C5-48c4-8357-2F5B1AA84522} - C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\hpswp_BHO.dll
TCP: NameServer = 192.168.0.1 205.171.3.25
TCP: Interfaces\{4402042C-6F01-4E05-B4E7-1D67189ED3D9} : DHCPNameServer = 192.168.0.1 205.171.3.25
TCP: Interfaces\{4402042C-6F01-4E05-B4E7-1D67189ED3D9}\8494E4F4 : DHCPNameServer = 192.168.0.1 205.171.2.25
Filter: text/xml - {807573E5-5146-11D5-A672-00B0D022E945} - C:\Program Files (x86)\Common Files\Microsoft Shared\OFFICE14\MSOXMLMF.DLL
Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\Program Files (x86)\Common Files\Skype\Skype4COM.dll
SSODL: WebCheck - <orphaned>
mASetup: {10880D85-AAD9-4558-ABDC-2AB1552D831F} - "C:\Program Files (x86)\Common Files\LightScribe\LSRunOnce.exe"
mASetup: {8A69D345-D564-463c-AFF1-A69D9E530F96} - "C:\Program Files (x86)\Google\Chrome\Application\33.0.1750.154\Installer\chrmstp.exe" --configure-user-settings --verbose-logging --system-level --multi-install --chrome
x64-BHO: Java Plug-In SSV Helper: {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre7\bin\ssv.dll
x64-BHO: Google Toolbar Helper: {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_64.dll
x64-BHO: Office Document Cache Handler: {B4F3A835-0E21-4959-BA22-42B3008E02FF} - C:\Program Files\Microsoft Office\Office14\URLREDIR.DLL
x64-BHO: Java Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre7\bin\jp2ssv.dll
x64-TB: Google Toolbar: {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_64.dll
x64-Run: [NvCplDaemon] RUNDLL32.EXE C:\Windows\System32\NvCpl.dll,NvStartup
x64-Run: [synTPEnh] C:\Program Files (x86)\Synaptics\SynTP\SynTPEnh.exe
x64-Run: [sysTrayApp] C:\Program Files\IDT\WDM\sttray64.exe
x64-Run: [smartMenu] C:\Program Files\Hewlett-Packard\HP MediaSmart\SmartMenu.exe /background
x64-Run: [sunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"
x64-IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - C:\Program Files\Microsoft Office\Office14\ONBttnIE.dll
x64-IE: {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - {FFFDC614-B694-4AE6-AB38-5D6374584B52} - C:\Program Files\Microsoft Office\Office14\ONBttnIELinkedNotes.dll
x64-Filter: text/xml - {807573E5-5146-11D5-A672-00B0D022E945} - C:\Program Files\Common Files\Microsoft Shared\OFFICE14\MSOXMLMF.DLL
x64-Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - <orphaned>
x64-SSODL: WebCheck - <orphaned>
.
============= SERVICES / DRIVERS ===============
.
R0 SymDS;Symantec Data Store;C:\Windows\System32\drivers\NAVx64\1404000.028\symds64.sys [2013-10-21 493656]
R0 SymEFA;Symantec Extended File Attributes;C:\Windows\System32\drivers\NAVx64\1404000.028\symefa64.sys [2013-10-21 1139800]
R1 BHDrvx64;BHDrvx64;C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NAV_20.1.0.24\Definitions\BASHDefs\20140214.001\BHDrvx64.sys [2014-2-18 1526488]
R1 ccSet_NAV;Norton AntiVirus Settings Manager;C:\Windows\System32\drivers\NAVx64\1404000.028\ccsetx64.sys [2013-10-21 169048]
R1 IDSVia64;IDSVia64;C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NAV_20.1.0.24\Definitions\IPSDefs\20140314.001\IDSviA64.sys [2014-3-15 524504]
R1 SymIRON;Symantec Iron Driver;C:\Windows\System32\drivers\NAVx64\1404000.028\ironx64.sys [2013-10-21 224416]
R1 SymNetS;Symantec Network Security WFP Driver;C:\Windows\System32\drivers\NAVx64\1404000.028\symnets.sys [2013-10-21 433752]
R2 AESTFilters;Andrea ST Filters Service;C:\Windows\System32\DriverStore\FileRepository\stwrt64.inf_amd64_neutral_d15ed671de43d681\AESTSr64.exe [2010-3-23 89600]
R2 CSHelper;CopySafe Helper Service;C:\Program Files\Common Files\ArtistScope\CSHelper64.exe [2014-2-24 359568]
R2 hpsrv;HP Service;C:\Windows\System32\hpservice.exe [2009-7-8 30520]
R2 MBAMScheduler;MBAMScheduler;C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamscheduler.exe [2014-3-17 418376]
R2 MBAMService;MBAMService;C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamservice.exe [2014-3-17 701512]
R2 NAV;Norton AntiVirus;C:\Program Files (x86)\Norton AntiVirus\Engine\20.4.0.40\ccsvchst.exe [2013-10-21 144368]
R2 PDF Architect Helper Service;PDF Architect Helper Service;C:\Program Files (x86)\PDF Architect\HelperService.exe [2013-4-8 1320496]
R2 PDF Architect Service;PDF Architect Service;C:\Program Files (x86)\PDF Architect\ConversionService.exe [2013-4-8 799280]
R2 TeamViewer8;TeamViewer 8;C:\Program Files (x86)\TeamViewer\Version8\TeamViewer_Service.exe [2013-9-28 5087584]
R3 Com4QLBEx;Com4QLBEx;C:\Program Files (x86)\Hewlett-Packard\HP Quick Launch Buttons\Com4QLBEx.exe [2010-1-9 228408]
R3 enecir;ENE CIR Receiver;C:\Windows\System32\drivers\enecir.sys [2009-6-29 70656]
R3 EraserUtilRebootDrv;EraserUtilRebootDrv;C:\Program Files (x86)\Common Files\Symantec Shared\EENGINE\EraserUtilRebootDrv.sys [2013-11-22 137648]
R3 Impcd;Impcd;C:\Windows\System32\drivers\Impcd.sys [2009-10-12 151040]
R3 JMCR;JMCR;C:\Windows\System32\drivers\jmcr.sys [2009-7-20 140712]
R3 MBAMProtector;MBAMProtector;C:\Windows\System32\drivers\mbam.sys [2014-3-17 25928]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe [2013-9-11 105144]
S2 clr_optimization_v4.0.30319_64;Microsoft .NET Framework NGEN v4.0.30319_X64;C:\Windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe [2013-9-11 124088]
S2 NIS;Norton Internet Security;"C:\Program Files (x86)\Norton Internet Security\Engine\17.0.0.136\ccSvcHst.exe" /s "NIS" /m "C:\Program Files (x86)\Norton Internet Security\Engine\17.0.0.136\diMaster.dll" /prefetch:1 --> C:\Program Files (x86)\Norton Internet Security\Engine\17.0.0.136\ccSvcHst.exe [?]
S2 SkypeUpdate;Skype Updater;C:\Program Files (x86)\Skype\Updater\Updater.exe [2013-10-23 172192]
S3 IEEtwCollectorService;Internet Explorer ETW Collector Service;C:\Windows\System32\ieetwcollector.exe [2014-3-12 111616]
S3 netw5v64;Intel® Wireless WiFi Link 5000 Series Adapter Driver for Windows Vista 64 Bit;C:\Windows\System32\drivers\netw5v64.sys [2009-6-10 5434368]
S3 RTL8167;Realtek 8167 NT Driver;C:\Windows\System32\drivers\Rt64win7.sys [2010-3-23 258560]
S3 SrvHsfHDA;SrvHsfHDA;C:\Windows\System32\drivers\VSTAZL6.SYS [2009-7-13 292864]
S3 SrvHsfV92;SrvHsfV92;C:\Windows\System32\drivers\VSTDPV6.SYS [2009-7-13 1485312]
S3 SrvHsfWinac;SrvHsfWinac;C:\Windows\System32\drivers\VSTCNXT6.SYS [2009-7-13 740864]
S3 TsUsbFlt;TsUsbFlt;C:\Windows\System32\drivers\TsUsbFlt.sys [2013-8-27 59392]
S3 WatAdminSvc;Windows Activation Technologies Service;C:\Windows\System32\Wat\WatAdminSvc.exe [2013-8-26 1255736]
S3 yukonw7;NDIS6.2 Miniport Driver for Marvell Yukon Ethernet Controller;C:\Windows\System32\drivers\yk62x64.sys [2009-6-10 389120]
.
=============== Created Last 30 ================
.
2014-03-17 15:08:22 -------- d-----w- C:\Users\Sean\AppData\Roaming\Malwarebytes
2014-03-17 15:08:02 25928 ----a-w- C:\Windows\System32\drivers\mbam.sys
2014-03-17 15:08:02 -------- d-----w- C:\ProgramData\Malwarebytes
2014-03-17 15:08:01 -------- d-----w- C:\Program Files (x86)\Malwarebytes' Anti-Malware
2014-03-14 22:29:34 -------- d-----w- C:\Users\Sean\AppData\Local\Skype
2014-03-14 22:29:08 -------- d-----r- C:\Program Files (x86)\Skype
2014-03-13 05:24:31 624128 ----a-w- C:\Windows\System32\qedit.dll
2014-03-13 05:24:31 509440 ----a-w- C:\Windows\SysWow64\qedit.dll
2014-03-13 05:24:31 1424384 ----a-w- C:\Windows\System32\WindowsCodecs.dll
2014-03-13 05:24:31 1230336 ----a-w- C:\Windows\SysWow64\WindowsCodecs.dll
2014-03-12 03:09:36 0 ----a-w- C:\Users\Sean\DesktopCuteWriter.exe
2014-03-12 03:02:35 -------- d-----w- C:\Users\Sean\AppData\Roaming\pdfforge
2014-03-12 03:02:33 137000 ----a-w- C:\Windows\SysWow64\MSMAPI32.OCX
2014-03-12 03:02:32 662288 ----a-w- C:\Windows\SysWow64\MSCOMCT2.OCX
2014-03-12 03:02:31 23552 ----a-w- C:\Windows\SysWow64\MSMPIDE.DLL
2014-03-12 03:02:31 -------- d-----w- C:\Program Files (x86)\PDFCreator
2014-03-12 03:00:59 -------- d-----w- C:\Program Files (x86)\GPLGS
2014-03-12 03:00:36 87600 ----a-w- C:\Windows\System32\cpwmon64.dll
2014-03-12 03:00:36 -------- d-----w- C:\Program Files (x86)\Acro Software
2014-03-12 02:57:28 -------- d-----w- C:\Users\Sean\AppData\Roaming\PDF Architect
2014-03-12 02:53:16 -------- d-----w- C:\Program Files (x86)\PDF Architect
2014-03-12 02:52:48 110264 ----a-w- C:\Windows\System32\pdfcmon.dll
2014-03-11 21:23:38 -------- d-----w- C:\Users\Sean\AppData\Local\Google
2014-03-11 02:56:58 -------- d-----w- C:\ProgramData\Nimoru
2014-03-07 14:55:52 -------- d-----w- C:\Users\Sean\AppData\Local\ArtistScope_Pty_Ltd
2014-03-07 14:55:38 -------- d-----w- C:\ProgramData\ArtistScope
2014-03-05 02:49:04 -------- d-----w- C:\Program Files\Photoshop
2014-02-27 22:11:30 96168 ----a-w- C:\Windows\SysWow64\WindowsAccessBridge-32.dll
2014-02-26 17:27:51 -------- d-----w- C:\Windows\Migration
2014-02-24 06:22:56 -------- d-----w- C:\Program Files\Common Files\ArtistScope
2014-02-17 07:57:58 -------- d-----w- C:\Windows\CopySafe PDF Protector
2014-02-17 07:57:57 -------- d-----w- C:\Program Files (x86)\CopySafe PDF Protector
2014-02-17 07:48:16 -------- d-----w- C:\Windows\CopySafe PDF Reader
2014-02-17 07:48:16 -------- d-----w- C:\Program Files (x86)\CopySafe PDF Reader
.
==================== Find3M  ====================
.
2014-03-11 20:28:11 71048 ----a-w- C:\Windows\SysWow64\FlashPlayerCPLApp.cpl
2014-03-11 20:28:11 692616 ----a-w- C:\Windows\SysWow64\FlashPlayerApp.exe
2014-03-01 05:17:02 2724864 ----a-w- C:\Windows\System32\mshtml.tlb
2014-03-01 05:16:26 4096 ----a-w- C:\Windows\System32\ieetwcollectorres.dll
2014-03-01 04:52:55 66048 ----a-w- C:\Windows\System32\iesetup.dll
2014-03-01 04:51:59 48640 ----a-w- C:\Windows\System32\ieetwproxystub.dll
2014-03-01 04:33:52 139264 ----a-w- C:\Windows\System32\ieUnatt.exe
2014-03-01 04:33:34 111616 ----a-w- C:\Windows\System32\ieetwcollector.exe
2014-03-01 04:32:59 708608 ----a-w- C:\Windows\System32\jscript9diag.dll
2014-03-01 04:23:49 940032 ----a-w- C:\Windows\System32\MsSpellCheckingFacility.exe
2014-03-01 04:11:20 2724864 ----a-w- C:\Windows\SysWow64\mshtml.tlb
2014-03-01 03:54:33 5768704 ----a-w- C:\Windows\System32\jscript9.dll
2014-03-01 03:52:43 61952 ----a-w- C:\Windows\SysWow64\iesetup.dll
2014-03-01 03:51:53 51200 ----a-w- C:\Windows\SysWow64\ieetwproxystub.dll
2014-03-01 03:38:26 112128 ----a-w- C:\Windows\SysWow64\ieUnatt.exe
2014-03-01 03:37:35 553472 ----a-w- C:\Windows\SysWow64\jscript9diag.dll
2014-03-01 03:35:11 2041856 ----a-w- C:\Windows\System32\inetcpl.cpl
2014-03-01 03:14:15 4244480 ----a-w- C:\Windows\SysWow64\jscript9.dll
2014-03-01 03:10:28 2334208 ----a-w- C:\Windows\System32\wininet.dll
2014-03-01 03:00:08 1964032 ----a-w- C:\Windows\SysWow64\inetcpl.cpl
2014-03-01 02:32:16 1820160 ----a-w- C:\Windows\SysWow64\wininet.dll
2014-02-07 01:23:30 3156480 ----a-w- C:\Windows\System32\win32k.sys
2014-01-29 02:32:18 484864 ----a-w- C:\Windows\System32\wer.dll
2014-01-29 02:06:47 381440 ----a-w- C:\Windows\SysWow64\wer.dll
2014-01-28 02:32:46 228864 ----a-w- C:\Windows\System32\wwansvc.dll
2013-12-24 23:09:41 1987584 ----a-w- C:\Windows\SysWow64\d3d10warp.dll
2013-12-24 22:48:32 2565120 ----a-w- C:\Windows\System32\d3d10warp.dll
2013-12-21 09:53:45 548864 ----a-w- C:\Windows\System32\vbscript.dll
2013-12-21 08:56:47 454656 ----a-w- C:\Windows\SysWow64\vbscript.dll
.
============= FINISH: 11:05:21.21 ===============
 
.
UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.
IF REQUESTED, ZIP IT UP & ATTACH IT
.
DDS (Ver_2012-11-20.01)
.
Microsoft Windows 7 Home Premium 
Boot Device: \Device\HarddiskVolume1
Install Date: 8/24/2013 2:21:29 PM
System Uptime: 3/17/2014 10:44:27 AM (1 hours ago)
.
Motherboard: Hewlett-Packard |  | 365C
Processor: Intel® Core i5 CPU       M 430  @ 2.27GHz | CPU | 1858/1066mhz
.
==== Disk Partitions =========================
.
C: is FIXED (NTFS) - 449 GiB total, 386.625 GiB free.
D: is FIXED (NTFS) - 17 GiB total, 2.729 GiB free.
E: is FIXED (FAT32) - 0 GiB total, 0.09 GiB free.
F: is CDROM ()
.
==== Disabled Device Manager Items =============
.
==== System Restore Points ===================
.
RP80: 2/27/2014 1:49:17 PM - Windows Update
RP81: 2/27/2014 3:10:37 PM - Installed Java 7 Update 51
RP82: 3/10/2014 3:41:25 PM - Scheduled Checkpoint
RP83: 3/13/2014 1:07:57 PM - Windows Update
.
==== Installed Programs ======================
.
Acrobat.com
ActiveCheck component for HP Active Support Library
Adobe AIR
Adobe Flash Player 12 ActiveX
Adobe Reader XI (11.0.06)
Adobe Shockwave Player
Broadcom 802.11 Wireless LAN Adapter
CenturyLink Installer
Compatibility Pack for the 2007 Office system
CopySafe PDF Protector
CopySafe PDF Reader
Corel Paint Shop Pro Photo X2
Corel VideoStudio 12
CutePDF Writer 3.0
CyberLink DVD Suite
Definition Update for Microsoft Office 2010 (KB982726) 32-Bit Edition
Dropbox
DVD Menu Pack for HP MediaSmart Video
ENE CIR Receiver Driver
ESU for Microsoft Windows 7
Ghost Mouse Auto Clicker 3.5
GIMP 2.8.8
Google Chrome
Google Toolbar for Internet Explorer
Google Update Helper
Gyazo 2.0.2
HP 3D DriveGuard
HP Advisor
HP Customer Experience Enhancements
HP Deskjet 3050A J611 series Basic Device Software
HP Deskjet 3050A J611 series Help
HP Deskjet 3050A J611 series Product Improvement Study
HP Games
HP MediaSmart DVD
HP MediaSmart Internet TV
HP MediaSmart Live TV
HP MediaSmart Music/Photo/Video
HP MediaSmart SlingPlayer
HP MediaSmart SmartMenu
HP MediaSmart Software Notebook Demo
HP MediaSmart Webcam
HP MediaSmart/TouchSmart Netflix
HP Photo Creations
HP Quick Launch Buttons
HP Setup
HP Smart Web Printing
HP Support Assistant
HP Update
HP User Guides 0153
HP Wireless Assistant
HPAsset component for HP Active Support Library
ICQ 8.2 (build 6870)
IDT Audio
Intel® Turbo Boost Technology Driver
Intel® Matrix Storage Manager
Java 7 Update 45 (64-bit)
Java 7 Update 51
Java Auto Updater
Java SE Development Kit 7 Update 45 (64-bit)
Java 6 Update 15
Java 6 Update 15 (64-bit)
Java SE Development Kit 6 Update 15 (64-bit)
JMicron Flash Media Controller Driver
join.me
Junk Mail filter update
LabelPrint
LightScribe System Software
Malwarebytes Anti-Malware version 1.75.0.1300
Microsoft .NET Framework 4.5.1
Microsoft Application Error Reporting
Microsoft Choice Guard
Microsoft Live Search Toolbar
Microsoft Office Access MUI (English) 2010
Microsoft Office Access Setup Metadata MUI (English) 2010
Microsoft Office Excel MUI (English) 2010
Microsoft Office Home and Student 2010
Microsoft Office Office 64-bit Components 2010
Microsoft Office OneNote MUI (English) 2010
Microsoft Office Outlook MUI (English) 2010
Microsoft Office PowerPoint MUI (English) 2010
Microsoft Office PowerPoint Viewer 2007 (English)
Microsoft Office Proof (English) 2010
Microsoft Office Proof (French) 2010
Microsoft Office Proof (Spanish) 2010
Microsoft Office Proofing (English) 2010
Microsoft Office Publisher MUI (English) 2010
Microsoft Office Shared 64-bit MUI (English) 2010
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2010
Microsoft Office Shared MUI (English) 2010
Microsoft Office Shared Setup Metadata MUI (English) 2010
Microsoft Office Single Image 2010
Microsoft Office Suite Activation Assistant
Microsoft Office Word MUI (English) 2010
Microsoft Silverlight
Microsoft SQL Server 2005 Compact Edition [ENU]
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Microsoft Works
Movie Theme Pack for HP MediaSmart Video
MSVCRT
MSXML 4.0 SP2 (KB954430)
MSXML 4.0 SP2 (KB973688)
NetBeans IDE 7.4
Norton AntiVirus
Norton Internet Security
Norton Online Backup
Notepad++
NVIDIA Drivers
PDF Architect
PDFCreator
Pidgin
pidgin-otr 4.0.0-1
Power2Go
PowerDirector
PrimoPDF -- brought to you by Nitro PDF Software
QLBCASL
QuickTime
Realtek Ethernet Controller Driver For Windows Vista and Later
Recovery Manager
Security Update for Microsoft .NET Framework 4.5.1 (KB2898869)
Security Update for Microsoft .NET Framework 4.5.1 (KB2901126)
Security Update for Microsoft Excel 2010 (KB2826033) 32-Bit Edition
Security Update for Microsoft Office 2010 (KB2553284) 32-Bit Edition
Security Update for Microsoft Office 2010 (KB2687423) 32-Bit Edition
Security Update for Microsoft Office 2010 (KB2826023) 32-Bit Edition
Security Update for Microsoft Office 2010 (KB2826035) 32-Bit Edition
Security Update for Microsoft Office 2010 (KB2850016) 32-Bit Edition
Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition
Skype™ 6.14
SweetPacks Toolbar for IE
Synaptics Pointing Device Driver
TeamViewer 8
Update for Microsoft Access 2010 (KB2553446) 32-Bit Edition
Update for Microsoft Filter Pack 2.0 (KB2837594) 32-Bit Edition
Update for Microsoft InfoPath 2010 (KB2817369) 32-Bit Edition
Update for Microsoft Office 2010 (KB2589298) 32-Bit Edition
Update for Microsoft Office 2010 (KB2589352) 32-Bit Edition
Update for Microsoft Office 2010 (KB2589375) 32-Bit Edition
Update for Microsoft Office 2010 (KB2597087) 32-Bit Edition
Update for Microsoft Office 2010 (KB2760598) 32-Bit Edition
Update for Microsoft Office 2010 (KB2760631) 32-Bit Edition
Update for Microsoft Office 2010 (KB2794737) 32-Bit Edition
Update for Microsoft Office 2010 (KB2850079) 32-Bit Edition
Update for Microsoft Office 2010 (KB2863818) 32-Bit Edition
Update for Microsoft Office 2010 (KB2878225) 32-Bit Edition
Update for Microsoft OneNote 2010 (KB2837595) 32-Bit Edition
Update for Microsoft Outlook 2010 (KB2687567) 32-Bit Edition
Update for Microsoft PowerPoint 2010 (KB2553145) 32-Bit Edition
Update for Microsoft PowerPoint 2010 (KB2775360) 32-Bit Edition
Update for Microsoft SharePoint Workspace 2010 (KB2760601) 32-Bit Edition
Update for Microsoft Visio 2010 (KB2878227) 32-Bit Edition
Update for Microsoft Visio Viewer 2010 (KB2810066) 32-Bit Edition
Update for Microsoft Word 2010 (KB2837593) 32-Bit Edition
VideoStudio
VLC media player 2.1.0
Windows Live Call
Windows Live Communications Platform
Windows Live Essentials
Windows Live Mail
Windows Live Messenger
Windows Live Photo Gallery
Windows Live Sign-in Assistant
Windows Live Sync
Windows Live Upload Tool
Windows Live Writer
Windows Media Encoder 9 Series
WinRAR 5.00 (32-bit)
.
==== Event Viewer Messages From Past Week ========
.
3/17/2014 10:44:59 AM, Error: Service Control Manager [7000]  - The Protexis Licensing V2 service failed to start due to the following error:  The system cannot find the file specified.
3/17/2014 10:44:56 AM, Error: Service Control Manager [7000]  - The Norton Internet Security service failed to start due to the following error:  The system cannot find the file specified.
.
==== End Of File ===========================
 

 

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  • Root Admin

Hello and :welcome:

 

Sorry for the delay as it looks like your topic was overlooked.

If you still need help please read the following information below and post back the requested logs when ready.

General P2P/Piracy Warning:
 

 
If you're using
Peer 2 Peer
software such as
uTorrent, BitTorrent
or similar you must either fully uninstall them or completely disable them from running while being assisted here.

Failure to remove or disable such software will result in your topic being closed and no further assistance being provided.

If you have
illegal/cracked software, cracks, keygens etc
. on the system, please remove or uninstall them now and read the policy on
Piracy
.




Before we proceed further, please read all of the following instructions carefully.
If there is anything that you do not understand kindly ask before proceeding.
If needed please print out these instructions.
  • Please do not post logs using CODE, QUOTE, or FONT tags. Just paste them as direct text.
  • If the log is too large then you can use attachments by clicking on the More Reply Options button.
  • Please enable your system to show hidden files: How to see hidden files in Windows
  • Make sure you're subscribed to this topic:
    • Click on the Follow This Topic Button (at the top right of this page), make sure that the Receive notification box is checked and that it is set to Instantly

    [*]Removing malware can be unpredictable...It is unlikely but things can go very wrong! Please make sure you Backup all files that cannot be replaced if something were to happen. You can copy them to a CD/DVD, external drive or a pen drive [*]Please don't run any other scans, download, install or uninstall any programs unless requested by me while I'm working with you. [*]The removal of malware is not instantaneous, please be patient. Often we are also on a different Time Zone. [*]Perform everything in the correct order. Sometimes one step requires the previous one. [*]If you have any problems while following my instructions, Stop there and tell me the exact nature of the issue. [*]You can check here if you're not sure if your computer is 32-bit or 64-bit [*]Please disable your antivirus while running any requested scanners so that they do not interfere with the scanners. [*]When we are done, I'll give you instructions on how to cleanup all the tools and logs [*]Please stick with me until I give you the "all clear" and Please don't waste my time by leaving before that. [*]Your topic will be closed if you haven't replied within 3 days [*](If I have not responded within 24 hours, please send me a Private Message as a reminder)


 
STEP 0
RKill is a program that was developed at BleepingComputer.com that attempts to terminate known malware processes
so that your normal security software can then run and clean your computer of infections.
When RKill runs it will kill malware processes and then removes incorrect executable associations and fixes policies
that stop us from using certain tools. When finished it will display a log file that shows the processes that were
terminated while the program was running.

As RKill only terminates a program's running process, and does not delete any files, after running it you should not reboot
your computer as any malware processes that are configured to start automatically will just be started again.
Instead, after running RKill you should immediately scan your computer using the requested scans I've included.

Please download Rkill by Grinler from one of the links below and save it to your desktop.
 


Link 2

  • On Windows XP double-click on the Rkill desktop icon to run the tool.
  • On Windows Vista/Windows 7 or 8, right-click on the Rkill desktop icon and select Run As Administrator
  • A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
  • If not, delete the file, then download and use the one provided in Link 2.
  • If it does not work, repeat the process and attempt to use one of the remaining links until the tool runs.
  • If the tool does not run from any of the links provided, please let me know.
  • Do not reboot the computer, you will need to run the application again.

 
STEP 01
Backup the Registry:
Modifying the Registry can create unforeseen problems, so it always wise to create a backup before doing so.
  • Please download ERUNT from one of the following links: Link1 | Link2 | Link3
  • ERUNT (Emergency Recovery Utility NT) is a free program that allows you to keep a complete backup of your registry and restore it when needed.
  • Double click on erunt-setup.exe to Install ERUNT by following the prompts.
  • NOTE: Do not choose to allow ERUNT to add an Entry to the Startup folder. Click NO.
  • Start ERUNT either by double clicking on the desktop icon or choosing to start the program at the end of the setup process.
  • Choose a location for the backup.
    • Note: the default location is C:\Windows\ERDNT which is acceptable.

    [*]Make sure that at least the first two check boxes are selected. [*]Click on OK [*]Then click on YES to create the folder. [*]Note: if it is necessary to restore the registry, open the backup folder and start ERDNT.exe


 
 
STEP 02
Please run a Quick Scan with Malwarebytes
Open up Malwarebytes > Settings Tab > Scanner Settings > Under action for PUP > Select: Show in Results List and Check for removal.
Please Update and run a Quick Scan with Malwarebytes Anti-Malware, post back the report.
Make sure that everything is checked, and click Remove Selected if anything is found.
 
 
STEP 03
Please download RogueKiller and save it to your desktop.

You can check here if you're not sure if your computer is 32-bit or 64-bit

  • RogueKiller 32-bit | RogueKiller 64-bit
  • Quit all running programs.
  • For Windows XP, double-click to start.
  • For Vista,Windows 7/8, Right-click on the program and select Run as Administrator to start and when prompted allow it to run.
  • Read and accept the EULA (End User Licene Agreement)
  • Click Scan to scan the system.
  • When the scan completes Close the program > Don't Fix anything!
  • Don't run any other options, they're not all bad!!
  • Post back the report which should be located on your desktop.


 
Thanks
 

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  • Root Admin

Due to the lack of feedback this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

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