DMCCLUNGNY Posted March 15, 2014 ID:803402 Share Posted March 15, 2014 I know this has probably been asked a million times, but I am new to Malwarebytes and just downloaded it and ran a scan, after all is said and one, when I click OK at the end I get this error.I'm using Google Chrome, I have checked my Unicode Code set to English... Tried several of the things I found on line, but cannot seem to solve this problem. I've scanned 3 times now and cannot figure out how to get rid of this error message and complete the clean up.Is there something simple I am missing, or not doing. Sorry, if I have missed an answer during my search on line, but I need some help. My computer is locking up consistently and I need to try to clean this mess.thank you in advance. Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted March 15, 2014 Root Admin ID:803440 Share Posted March 15, 2014 Hello and I would suggest following the advice from the topic here Available Assistance for Possibly Infected Computers and having one of the Experts assist you with looking into your issue.Thanks Link to post Share on other sites More sharing options...
DMCCLUNGNY Posted March 16, 2014 Author ID:803864 Share Posted March 16, 2014 I went to the paid help link you suggested in Option 2 and sent my request... received a message that I would get an email soon. It's been almost 2 days and I have not received any help. Is this usual? Link to post Share on other sites More sharing options...
Maurice Naggar Posted March 16, 2014 ID:803908 Share Posted March 16, 2014 Hello, It -is- the weekend and there are a number of folks in the queue. I'll look to see for yours there. Link to post Share on other sites More sharing options...
Maurice Naggar Posted March 16, 2014 ID:803910 Share Posted March 16, 2014 P.S. send me a personal message, and let me know what your "handle" is on the Helpdesk.Thanks. Link to post Share on other sites More sharing options...
Maurice Naggar Posted March 19, 2014 ID:805153 Share Posted March 19, 2014 Closing the thread. Link to post Share on other sites More sharing options...
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