Browsers hang & shutdown

[djprescott]

Hi, I have been a lurker on here for a while and picked some good tips. I now a have a PC issue which I hope you knowledgeable guys can help me with!!

 

I have a PC running XP, AVG antivirus and I use Chrome & IE8 for web browsing. All of a sudden yesterday both browsers wont connect - they both hang and then shutdown. Everything else works fine on the computer. Emails, business software that connect to the  internet. I can even use Safari successfully but there are certain tasks and transactions that I need IE and Chrome to perform.

Is this likely to be a an infected system, antivirus software or Firewall blocking the browsers or some other issue? I have ran Malwarebytes and it finds no problems.

 

Any ideas where I can start?

 

Many thanks

 

Dave

[daledoc1]

Hello and , djprescott:

 

Well, let's start by getting a bit of system info.

Please run the scanner and post back with BOTH of the logs ATTACHED to your next reply.

The staff/experts will review them and advise your further.

 

Thanks,

 

daledoc1

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DDS Instructions

Download DDS from one of the locations below and save it to your Desktop:
dds.scr
dds.com


Temporarily disable any script blocker if your Anti-Virus/Anti-Malware has it.
How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs

Once it is downloaded, you can disconnect from the Internet and disable your Ant-Virus temporarily if needed.
Then double click dds.scr or dds.com to run the tool.
Click the Run button if prompted with an Open File - Security Warning dialog box.
A black DOS console should open and run for a moment.

• When done, DDS will open two (2) logs:
  • DDS.txt
  • Attach.txt

• Save both reports to your desktop
• Please attach both of the following logs to your next reply: DDS.txt and Attach.txt
  You can ignore the note about zipping the Attach.txt file in most cases.

[Firefox]

Hello and

Please do provide the logs requested by daledoc1... in the mean time maybe a browser reset to defaults may do the trick....

Please try the following and let us know if it corrects the issue or not.

Please visit each of the following sites and lets reset all of your browsers back to defaults to prevent unexpected issues.

If you are not using one of the browsers but it is installed then you may want to consider uninstalling it as older versions of some software can pose an increase in the potential for an infection to get in.

Internet Explorer

How to reset Internet Explorer settings

Firefox

Click on Help / Troubleshooting Information then click on the Reset Firefox button.

Chrome

Chrome - Reset browser settings

Opera

How to Perform a (really) clean Reinstall of Opera