Drive Manger

[buttie]

Hi I am new, please can you help me, I received a message on my computer to say to update my Drive Manger as it was out of date, for two years it was $39.99 so I did this, I received an email with a code to put in to my computer it said that I must ring a number for customer support which was 08007563385  I rang and the chap on the other end took my mobile so he could ring me back near the computer this was the 3/8/2014 he never rang so I rang back today 3/11/2014 I through he took my email and chatted he got into my computer and told me he could not update as I had Windows 7 and Norton and it was not compatible I need to update before I could say anything I was talking to another chap who told me my computer was not secure I have 55975 errors and I need to purchase a viruses and spam cover at the cost of $399 he was would not take no for an asker so I cut him off the phone he continued to send message on my computer and said he would do it for £180 then it was £100, at that point I shut my computer down and cut him off, I then got in touch with Norton and they told me I had no problems no threads or viruses and my Drive Manger was up to date, this has worried me as we are pensioners and my computer is my lifeline to family and friends, I have emailed Drive Manger online they have given me a refund but wont answer my question about what happened. I am worried they can get back on to my computer and what steps do I need to take and how can I get the company to respond to my question. The only address I have is USA I can not find out the CEO name, maybe they come under another name. Please could you help me.

[gringo_pr]

Hello buttie

I would like to welcome you to the Malware Removal section of the forum.

Around here they call me Gringo and I will be glad to help you with your malware problems.

Very Important --> Please read this post completely, I have spent my time to put together somethings for you to keep in mind while I am helping you to make things go easier, faster and smoother for both of us!

• Please do not run any tools unless instructed to do so.
  • We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability.
• Please do not attach logs or use code boxes, just copy and paste the text.
  • Due to the high volume of logs we receive it helps to receive everything in the same format, and code boxes make the logs very difficult to read. Also, attachments require us to download and open the reports when it is easier to just read the reports in your post.
• Please read every post completely before doing anything.
  • Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.
• Please provide feedback about your experience as we go.
  • A short statement describing how the computer is working helps us understand where to go next, for example: I am still getting redirected, the computer is running normally, etc. Please do not describe the computer as "the same", this requires the extra step of looking back at your previous post.

NOTE: At the top of your post, click on the "Follow This Topic" Button, make sure that the "Receive notification" box is checked and that it is set to "Instantly" - This will send you an e-mail as soon as I reply to your topic, allowing us to resolve the issue faster.

NOTE: Backup any files that cannot be replaced. Removing malware can be unpredictable and this step can save a lot of heartaches if things don't go as planed. You can put them on a CD/DVD, external drive or a pen drive, anywhere except on the computer.

NOTE: It is good practice to copy and paste the instructions into notepad and print them in case it is necessary for you to go offline during the cleanup process. To open notepad, navigate to Start Menu > All Programs > Accessories > Notepad. Please remember to copy the entire post so you do not miss any instructions.

I would like you to run this program for me.

Please download Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatibale with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.

• Double-click to run it. When the tool opens click Yes to disclaimer.
• Press Scan button.
• It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
• The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.

Gringo

[gringo_pr]

Hello

48 Hour bump

It has been more than 48 hours since my last post.

• do you still need help with this?
• do you need more time?
• are you having problems following my instructions?
• if after 48hrs you have not replied to this thread then it will have to be closed!

Gringo

[gringo_pr]

Due to the lack of feedback this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!