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Still no Anti-Virus - Can't get any new program to install on my computer


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Hello,

 

I had huge issues with my computer a few weeks ago (screen black; browser not connecting to most sites,etc).  but Ron Lewis, a very helpful Malwarebytes Forum Community Manager, was able to help me fix almost every issue that I was up against. 

 

However, I am still experiencing issues with installing new programs (an error pops up that says it can't install because I am currently trying to install another program--which isn't the case).  So I am unable to install any anti-virus and I feel a bit vulnerable right now.

 

Here is my original thread;   https://forums.malwarebytes.org/index.php?showtopic=142378#entry791792

 

Hopefully someone can help me new issue as well.

 

Thanks!!!!!

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Here are the DDS logs;

 

DDS (Ver_2012-11-20.01) - NTFS_AMD64
Internet Explorer: 11.0.9600.16518
Run by Christine at 14:18:19 on 2014-03-09
Microsoft Windows 7 Home Premium   6.1.7601.1.1252.1.1033.18.4094.1649 [GMT -7:00]
.
SP: Windows Defender *Enabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
.
============== Running Processes ===============
.
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k RPCSS
C:\Windows\system32\atiesrxx.exe
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k GPSvcGroup
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\system32\atieclxx.exe
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Windows\system32\taskhost.exe
C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe
C:\Program Files (x86)\Motorola Media Link\Lite\NServiceEntry.exe
C:\Program Files\Common Files\EPSON\EPW!3 SSRP\E_S50STB.EXE
C:\Program Files\Common Files\EPSON\EPW!3 SSRP\E_S50RPB.EXE
C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
C:\Program Files (x86)\LeapFrog\LeapFrog Connect\CommandService.exe
C:\Program Files (x86)\Motorola Mobility\Motorola Device Manager\MotoHelperService.exe
C:\Program Files (x86)\Common Files\PC Tools\sMonitor\StartManSvc.exe
C:\Program Files (x86)\Motorola\MotForwardDaemon\ForwardDaemon.exe
C:\Program Files (x86)\Motorola Mobility\Motorola Device Manager\MotoHelperAgent.exe
C:\Windows\system32\svchost.exe -k imgsvc
C:\Windows\System32\svchost.exe -k secsvcs
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Windows\system32\wbem\wmiprvse.exe
C:\Program Files (x86)\Microsoft Office\Office14\MSOSYNC.EXE
C:\Program Files (x86)\Common Files\PC Tools\sMonitor\SSDMonitor.exe
C:\Users\Christine\AppData\Roaming\Dropbox\bin\Dropbox.exe
C:\Program Files (x86)\Microsoft Office\Office14\ONENOTEM.EXE
C:\Program Files (x86)\iTunes\iTunesHelper.exe
C:\Program Files (x86)\Epson Software\Event Manager\EEventManager.exe
C:\Windows\system32\SearchIndexer.exe
C:\Program Files (x86)\LeapFrog\LeapFrog Connect\Monitor.exe
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\Program Files (x86)\Adobe\Adobe Creative Cloud\ACC\Creative Cloud.exe
C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\IPC\AdobeIPCBroker.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files (x86)\Adobe\Adobe Creative Cloud\CoreSync\CoreSync.exe
C:\Windows\system32\wbem\unsecapp.exe
C:\Program Files (x86)\Adobe\Adobe Creative Cloud\HEX\Adobe CEF Helper.exe
C:\Windows\system32\msiexec.exe
C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe
C:\Program Files (x86)\Adobe\Elements 11 Organizer\PhotoshopElementsFileAgent.exe
C:\Windows\system32\svchost.exe -k SDRSVC
C:\Windows\System32\svchost.exe -k LocalServicePeerNet
C:\Program Files\Common Files\Microsoft Shared\OfficeSoftwareProtectionPlatform\OSPPSVC.EXE
C:\Windows\system32\prevhost.exe
C:\PROGRA~2\MIF5BA~1\Office14\EXCEL.EXE
C:\Windows\splwow64.exe
C:\Windows\system32\spool\DRIVERS\x64\3\E_IARNGMA.EXE
C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\UWA\AAM Updates Notifier.exe
C:\Program Files (x86)\Mozilla Firefox\firefox.exe
C:\Windows\System32\WUDFHost.exe
C:\Program Files (x86)\Mozilla Firefox\plugin-container.exe
C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerPlugin_12_0_0_70.exe
C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerPlugin_12_0_0_70.exe
C:\Windows\system32\SearchProtocolHost.exe
C:\Windows\system32\SearchFilterHost.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Windows\System32\cscript.exe
.
============== Pseudo HJT Report ===============
.

uURLSearchHooks: {472734EA-242A-422b-ADF8-83D1E48CC825} - <orphaned>
dURLSearchHooks: {03EB0E9C-7A91-4381-A220-9B52B641CDB1} - <orphaned>
uRun: [OfficeSyncProcess] "C:\Program Files (x86)\Microsoft Office\Office14\MSOSYNC.EXE"
uRun: [MotoCast] "C:\Program Files (x86)\Motorola Mobility\MotoCast\MotoLauncher.lnk"
mRun: [sSDMonitor] C:\Program Files (x86)\Common Files\PC Tools\sMonitor\SSDMonitor.exe
mRun: [AppleSyncNotifier] C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleSyncNotifier.exe
mRun: [iTunesHelper] "C:\Program Files (x86)\iTunes\iTunesHelper.exe"
mRun: [EEventManager] "C:\Program Files (x86)\Epson Software\Event Manager\EEventManager.exe"
mRun: [FUFAXSTM] "C:\Program Files (x86)\Epson Software\FAX Utility\FUFAXSTM.exe"
mRun: [APSDaemon] "C:\Program Files (x86)\Common Files\Apple\Apple Application Support\APSDaemon.exe"
mRun: [Monitor] "C:\Program Files (x86)\LeapFrog\LeapFrog Connect\Monitor.exe"
mRun: [QuickTime Task] "C:\Program Files (x86)\QuickTime\QTTask.exe" -atboottime
mRun: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
mRun: [Adobe Creative Cloud] "C:\Program Files (x86)\Adobe\Adobe Creative Cloud\ACC\Creative Cloud.exe" --showwindow=false --onOSstartup=true
StartupFolder: C:\Users\CHRIST~1\AppData\Roaming\MICROS~1\Windows\STARTM~1\Programs\Startup\Dropbox.lnk - C:\Users\Christine\AppData\Roaming\Dropbox\bin\Dropbox.exe
StartupFolder: C:\Users\CHRIST~1\AppData\Roaming\MICROS~1\Windows\STARTM~1\Programs\Startup\ONENOT~1.LNK - C:\Program Files (x86)\Microsoft Office\Office14\ONENOTEM.EXE
uPolicies-Explorer: NoDrives = dword:0
mPolicies-Explorer: NoDrives = dword:0
mPolicies-System: ConsentPromptBehaviorAdmin = dword:5
mPolicies-System: ConsentPromptBehaviorUser = dword:3
mPolicies-System: EnableUIADesktopToggle = dword:0
IE: Append Link Target to Existing PDF - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll/AcroIEAppendSelLinks.html
IE: Append to Existing PDF - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll/AcroIEAppend.html
IE: Convert Link Target to Adobe PDF - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll/AcroIECaptureSelLinks.html
IE: Convert to Adobe PDF - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll/AcroIECapture.html
IE: E&xport to Microsoft Excel - C:\PROGRA~2\MIF5BA~1\Office14\EXCEL.EXE/3000
IE: Se&nd to OneNote - C:\PROGRA~2\MIF5BA~1\Office14\ONBttnIE.dll/105
IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} -
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIE.dll
IE: {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - {FFFDC614-B694-4AE6-AB38-5D6374584B52} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIELinkedNotes.dll
.
INFO: HKCU has more than 50 listed domains.
If you wish to scan all of them, select the 'Force scan all domains' option.
.
DPF: {6A060448-60F9-11D5-A6CD-0002B31F7455} -


TCP: NameServer = 192.168.1.1
TCP: Interfaces\{6ABA751F-EFD8-4EB0-84E9-21AE29CB0356} : DHCPNameServer = 192.168.1.1
TCP: Interfaces\{6ABA751F-EFD8-4EB0-84E9-21AE29CB0356}\051657C697 : DHCPNameServer = 209.18.47.61 209.18.47.62
TCP: Interfaces\{6ABA751F-EFD8-4EB0-84E9-21AE29CB0356}\2656C6B696E6534376 : DHCPNameServer = 192.168.2.1
TCP: Interfaces\{6ABA751F-EFD8-4EB0-84E9-21AE29CB0356}\330235071627B63702537484A70216F2E6 : DHCPNameServer = 192.168.1.1
TCP: Interfaces\{6ABA751F-EFD8-4EB0-84E9-21AE29CB0356}\84169627021427470235F4 : DHCPNameServer = 192.168.2.1
TCP: Interfaces\{6ABA751F-EFD8-4EB0-84E9-21AE29CB0356}\94E6475627E65647D245754434 : DHCPNameServer = 204.128.192.14 204.128.192.11
TCP: Interfaces\{6ABA751F-EFD8-4EB0-84E9-21AE29CB0356}\E45445745414250333 : DHCPNameServer = 192.168.1.1
TCP: Interfaces\{6ABA751F-EFD8-4EB0-84E9-21AE29CB0356}\E4544574541425D274575637470223E2437484A70226F276F2E6 : DHCPNameServer = 192.168.1.1
TCP: Interfaces\{6ABA751F-EFD8-4EB0-84E9-21AE29CB0356}\E4544574541425D2745756374702537484A70216F2E602 : DHCPNameServer = 192.168.1.1
TCP: Interfaces\{6ABA751F-EFD8-4EB0-84E9-21AE29CB0356}\F46756274627966756D2341434 : DHCPNameServer = 192.168.0.1
Filter: text/xml - {807573E5-5146-11D5-A672-00B0D022E945} - C:\Program Files (x86)\Common Files\Microsoft Shared\OFFICE14\MSOXMLMF.DLL
SSODL: WebCheck - <orphaned>
x64-BHO: Windows Live Family Safety Browser Helper Class: {4f3ed5cd-0726-42a9-87f5-d13f3d2976ac} -
x64-BHO: Easy Photo Print: {9421DD08-935F-4701-A9CA-22DF90AC4EA6} - C:\Program Files (x86)\Epson Software\Easy Photo Print\EPTBL.dll
x64-BHO: Office Document Cache Handler: {B4F3A835-0E21-4959-BA22-42B3008E02FF} - C:\Program Files\Microsoft Office\Office14\URLREDIR.DLL
x64-TB: Easy Photo Print: {9421DD08-935F-4701-A9CA-22DF90AC4EA6} - C:\Program Files (x86)\Epson Software\Easy Photo Print\EPTBL.dll
x64-Run: [AdobeAAMUpdater-1.0] "C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\UWA\UpdaterStartupUtility.exe"
x64-IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - C:\Program Files\Microsoft Office\Office14\ONBttnIE.dll
x64-IE: {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - {FFFDC614-B694-4AE6-AB38-5D6374584B52} - C:\Program Files\Microsoft Office\Office14\ONBttnIELinkedNotes.dll
x64-Filter: text/xml - {807573E5-5146-11D5-A672-00B0D022E945} - C:\Program Files\Common Files\Microsoft Shared\OFFICE14\MSOXMLMF.DLL
x64-SSODL: WebCheck - <orphaned>
.
================= FIREFOX ===================
.
FF - ProfilePath - C:\Users\Christine\AppData\Roaming\Mozilla\Firefox\Profiles\j573c0l1.default\

FF - plugin: C:\Users\Christine\AppData\Roaming\Mozilla\Firefox\Profiles\j573c0l1.default\extensions\{5b6174e1-e579-41de-8b6b-85030765bec0}\plugins\npautobid.dll
FF - plugin: C:\Windows\SysWOW64\Macromed\Flash\NPSWF32_12_0_0_70.dll
.
============= SERVICES / DRIVERS ===============
.
R3 AtiHDAudioService;AMD Function Driver for HD Audio Service;C:\Windows\System32\drivers\AtihdW76.sys [2014-1-26 96768]
S3 fssfltr;fssfltr;C:\Windows\System32\drivers\fssfltr.sys [2010-6-7 61288]
S3 mbamchameleon;mbamchameleon;C:\Windows\System32\drivers\mbamchameleon.sys [2014-2-17 91352]
S3 motandroidusb;Mot ADB Interface Driver;C:\Windows\System32\drivers\motoandroid.sys [2009-7-10 31744]
S3 NETw5s64;Intel® Wireless WiFi Link 5000 Series Adapter Driver for Windows 7 - 64 Bit;C:\Windows\System32\drivers\NETw5s64.sys [2010-1-13 7675392]
S3 netw5v64;Intel® Wireless WiFi Link 5000 Series Adapter Driver for Windows Vista 64 Bit;C:\Windows\System32\drivers\netw5v64.sys [2009-6-10 5434368]
.
=============== Created Last 30 ================
.
2014-03-09 21:04:09    75888    ----a-w-    C:\ProgramData\Microsoft\Windows Defender\Definition Updates\{CAF40619-A5F1-4543-A659-72D27B4B57DF}\offreg.dll
2014-03-09 17:17:22    --------    d-----w-    C:\ProgramData\Intuit
2014-03-08 03:38:11    10536864    ----a-w-    C:\ProgramData\Microsoft\Windows Defender\Definition Updates\{CAF40619-A5F1-4543-A659-72D27B4B57DF}\mpengine.dll
2014-03-02 04:19:45    --------    d-----w-    C:\5a1db5a4ffc4b00fba65a6
2014-02-28 15:42:40    --------    d-----w-    C:\8d4448c186de0e0b442a558d7f6c
2014-02-25 14:39:26    --------    d-----w-    C:\a3a27e84ff9ec5e538279e91
2014-02-24 05:32:15    --------    d-----w-    C:\OETemp
2014-02-22 14:49:36    --------    d-----w-    C:\a512c511a54bc50cf038bb02b8aa
2014-02-22 08:31:19    --------    d-sh--w-    C:\$RECYCLE.BIN
2014-02-22 06:54:13    98816    ----a-w-    C:\Windows\sed.exe
2014-02-22 06:54:13    256000    ----a-w-    C:\Windows\PEV.exe
2014-02-22 06:54:13    208896    ----a-w-    C:\Windows\MBR.exe
2014-02-21 15:01:48    --------    d-----w-    C:\MATS
2014-02-20 14:43:43    --------    d-----w-    C:\Program Files (x86)\IObit
2014-02-19 06:29:06    --------    d-----w-    C:\FRST
2014-02-18 06:08:30    --------    d-----w-    C:\Program Files (x86)\ESET
2014-02-18 05:03:17    --------    d-----w-    C:\AdwCleaner
2014-02-18 03:05:41    --------    d-----w-    C:\Windows\ERUNT
2014-02-18 01:39:28    --------    d-----w-    C:\ProgramData\Malwarebytes' Anti-Malware (portable)
2014-02-18 01:36:37    91352    ----a-w-    C:\Windows\System32\drivers\mbamchameleon.sys
2014-02-13 15:37:55    548864    ----a-w-    C:\Windows\System32\vbscript.dll
2014-02-13 15:37:55    454656    ----a-w-    C:\Windows\SysWow64\vbscript.dll
2014-02-12 03:31:30    1882112    ----a-w-    C:\Windows\System32\msxml3.dll
.
==================== Find3M  ====================
.
2014-02-21 14:49:15    71048    ----a-w-    C:\Windows\SysWow64\FlashPlayerCPLApp.cpl
2014-02-21 14:49:15    692616    ----a-w-    C:\Windows\SysWow64\FlashPlayerApp.exe
2014-02-06 11:30:46    2724864    ----a-w-    C:\Windows\System32\mshtml.tlb
2014-02-06 11:30:12    4096    ----a-w-    C:\Windows\System32\ieetwcollectorres.dll
2014-02-06 11:07:39    66048    ----a-w-    C:\Windows\System32\iesetup.dll
2014-02-06 11:06:47    48640    ----a-w-    C:\Windows\System32\ieetwproxystub.dll
2014-02-06 10:49:03    139264    ----a-w-    C:\Windows\System32\ieUnatt.exe
2014-02-06 10:48:45    111616    ----a-w-    C:\Windows\System32\ieetwcollector.exe
2014-02-06 10:48:11    708608    ----a-w-    C:\Windows\System32\jscript9diag.dll
2014-02-06 10:20:26    2724864    ----a-w-    C:\Windows\SysWow64\mshtml.tlb
2014-02-06 10:11:37    5768704    ----a-w-    C:\Windows\System32\jscript9.dll
2014-02-06 10:01:36    61952    ----a-w-    C:\Windows\SysWow64\iesetup.dll
2014-02-06 10:00:46    51200    ----a-w-    C:\Windows\SysWow64\ieetwproxystub.dll
2014-02-06 09:50:32    2041856    ----a-w-    C:\Windows\System32\inetcpl.cpl
2014-02-06 09:47:22    112128    ----a-w-    C:\Windows\SysWow64\ieUnatt.exe
2014-02-06 09:46:27    553472    ----a-w-    C:\Windows\SysWow64\jscript9diag.dll
2014-02-06 09:25:36    4244480    ----a-w-    C:\Windows\SysWow64\jscript9.dll
2014-02-06 09:24:52    2334208    ----a-w-    C:\Windows\System32\wininet.dll
2014-02-06 09:09:30    1964032    ----a-w-    C:\Windows\SysWow64\inetcpl.cpl
2014-02-06 08:41:35    1820160    ----a-w-    C:\Windows\SysWow64\wininet.dll
2014-01-27 06:02:55    888536    ----a-w-    C:\Windows\System32\drivers\Rt64win7.sys
2014-01-27 06:02:55    73800    ----a-w-    C:\Windows\System32\RtNicProp64.dll
2014-01-27 06:02:55    107552    ----a-w-    C:\Windows\System32\RTNUninst64.dll
2014-01-16 00:42:40    608032    ----a-w-    C:\SecurityScanner.dll
2013-12-24 23:09:41    1987584    ----a-w-    C:\Windows\SysWow64\d3d10warp.dll
2013-12-24 22:48:32    2565120    ----a-w-    C:\Windows\System32\d3d10warp.dll
2013-12-18 14:13:56    270496    ------w-    C:\Windows\System32\MpSigStub.exe
.
============= FINISH: 14:21:51.99 ===============
 

.
UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.
IF REQUESTED, ZIP IT UP & ATTACH IT
.
DDS (Ver_2012-11-20.01)
.
Microsoft Windows 7 Home Premium
Boot Device: \Device\HarddiskVolume1
Install Date: 6/5/2010 3:04:41 PM
System Uptime: 3/8/2014 4:29:07 PM (22 hours ago)
.
Motherboard: TOSHIBA |  | Portable PC
Processor: Intel® Core2 Duo CPU     P7350  @ 2.00GHz | CPU | 2000/1066mhz
.
==== Disk Partitions =========================
.
C: is FIXED (NTFS) - 146 GiB total, 22.44 GiB free.
D: is FIXED (NTFS) - 3 GiB total, 0.004 GiB free.
E: is Removable
J: is CDROM ()
.
==== Disabled Device Manager Items =============
.
==== Installed Programs ======================
.
Adobe AIR
Adobe Creative Cloud
Adobe Download Assistant
Adobe Flash Player 12 ActiveX
Adobe Flash Player 12 Plugin
Adobe Help Manager
Adobe Photoshop CC
Adobe Photoshop Elements 11
Adobe Reader XI (11.0.05)
Adobe Shockwave Player 12.0
Adobe Widget Browser
Apple Application Support
Apple Software Update
Definition Update for Microsoft Office 2010 (KB982726) 32-Bit Edition
Dropbox
Elements 11 Organizer
Epson CreativeZone
Epson Easy Photo Print 2
Epson Easy Photo Print Plug-in for PMB(Picture Motion Browser)
Epson Easy Photo Print Plug-in for Windows Live Photo Gallery
Epson Easy Photo Print Plug-in for Windows Live Photo Gallery Setup
Epson Event Manager
Epson FAX Utility
Epson PC-FAX Driver
EPSON Scan
EPSON WorkForce 840 Series Printer Uninstall
EpsonNet Config V3
EpsonNet Print
EpsonNet Setup 3.3
ERUNT 1.1j
ESET Online Scanner v3
ffdshow [rev 2527] [2008-12-19]
Google Drive
Google Update Helper
Gramblr
IObit Apps Toolbar v7.6
IrfanView (remove only)
Java 7 Update 17
JavaFX 2.1.0
Jpg2Pdf version 1.2
Junk Mail filter update
LeapFrog Connect
LeapFrog My Pals Plugin
LeapFrog MyOwnLeaptop Plugin
MediaBar
Microsoft .NET Framework 4 Client Profile
Microsoft .NET Framework 4 Extended
Microsoft Application Error Reporting
Microsoft Choice Guard
Microsoft Office 2010 Service Pack 1 (SP1)
Microsoft Office Access MUI (English) 2010
Microsoft Office Access Setup Metadata MUI (English) 2010
Microsoft Office Excel MUI (English) 2010
Microsoft Office Home and Student 2010
Microsoft Office Office 64-bit Components 2010
Microsoft Office OneNote MUI (English) 2010
Microsoft Office Outlook MUI (English) 2010
Microsoft Office PowerPoint MUI (English) 2010
Microsoft Office Proof (English) 2010
Microsoft Office Proof (French) 2010
Microsoft Office Proof (Spanish) 2010
Microsoft Office Proofing (English) 2010
Microsoft Office Publisher MUI (English) 2010
Microsoft Office Shared 64-bit MUI (English) 2010
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2010
Microsoft Office Shared MUI (English) 2010
Microsoft Office Shared Setup Metadata MUI (English) 2010
Microsoft Office Single Image 2010
Microsoft Office Word MUI (English) 2010
Microsoft SQL Server 2005 Compact Edition [ENU]
Microsoft Sync Framework Runtime Native v1.0 (x86)
Microsoft Sync Framework Services Native v1.0 (x86)
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2005 Redistributable (x64)
Microsoft Visual C++ 2008 Redistributable - KB2467174 - x86 9.0.30729.5570
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219
Microsoft WSE 3.0 Runtime
Microsoft_VC80_CRT_x86
Microsoft_VC90_CRT_x86
MobileMe Control Panel
MotoCast
Motorola Device Manager
Motorola Device Software Update
MOTOROLA MEDIA LINK
Motorola Mobile Drivers Installation 5.9.0
Mozilla Firefox 27.0.1 (x86 en-US)
Mozilla Maintenance Service
Mozilla Thunderbird 24.3.0 (x86 en-US)
MSVCRT
MSXML 4.0 SP3 Parser
MSXML 4.0 SP3 Parser (KB2721691)
MSXML 4.0 SP3 Parser (KB2758694)
Multi PDF Converter
PSE11 STI Installer
QuickTime
Realtek High Definition Audio Driver
Revo Uninstaller 1.92
Security Update for Microsoft .NET Framework 4 Client Profile (KB2160841)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2446708)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2478663)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2518870)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2539636)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2572078)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2604121)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2633870)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656351)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656368)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656368v2)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656405)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2686827)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2729449)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2736428)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2737019)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2742595)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2789642)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2804576)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2835393)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2840628)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2840628v2)
Security Update for Microsoft .NET Framework 4 Extended (KB2487367)
Security Update for Microsoft .NET Framework 4 Extended (KB2656351)
Security Update for Microsoft .NET Framework 4 Extended (KB2736428)
Security Update for Microsoft .NET Framework 4 Extended (KB2742595)
Security Update for Microsoft Excel 2010 (KB2826033) 32-Bit Edition
Security Update for Microsoft InfoPath 2010 (KB2760406) 32-Bit Edition
Security Update for Microsoft Office 2010 (KB2553371) 32-Bit Edition
Security Update for Microsoft Office 2010 (KB2589320) 32-Bit Edition
Security Update for Microsoft Office 2010 (KB2598243) 32-Bit Edition
Security Update for Microsoft Office 2010 (KB2687276) 32-Bit Edition
Security Update for Microsoft Office 2010 (KB2687423) 32-Bit Edition
Security Update for Microsoft Office 2010 (KB2687510) 32-Bit Edition
Security Update for Microsoft Office 2010 (KB2826023) 32-Bit Edition
Security Update for Microsoft Office 2010 (KB2826035) 32-Bit Edition
Security Update for Microsoft Outlook 2010 (KB2794707) 32-Bit Edition
Security Update for Microsoft Publisher 2010 (KB2553147) 32-Bit Edition
Security Update for Microsoft Visio 2010 (KB2810068) 32-Bit Edition
Security Update for Microsoft Word 2010 (KB2760769) 32-Bit Edition
Shockwave
Update for Microsoft .NET Framework 4 Client Profile (KB2468871)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217)
Update for Microsoft .NET Framework 4 Client Profile (KB2836939)
Update for Microsoft .NET Framework 4 Extended (KB2468871)
Update for Microsoft .NET Framework 4 Extended (KB2533523)
Update for Microsoft .NET Framework 4 Extended (KB2600217)
Update for Microsoft .NET Framework 4 Extended (KB2836939)
Update for Microsoft Access 2010 (KB2553446) 32-Bit Edition
Update for Microsoft Filter Pack 2.0 (KB2810071) 32-Bit Edition
Update for Microsoft Office 2010 (KB2494150)
Update for Microsoft Office 2010 (KB2553065)
Update for Microsoft Office 2010 (KB2553181) 32-Bit Edition
Update for Microsoft Office 2010 (KB2553267) 32-Bit Edition
Update for Microsoft Office 2010 (KB2553310) 32-Bit Edition
Update for Microsoft Office 2010 (KB2566458)
Update for Microsoft Office 2010 (KB2589298) 32-Bit Edition
Update for Microsoft Office 2010 (KB2589375) 32-Bit Edition
Update for Microsoft Office 2010 (KB2596964) 32-Bit Edition
Update for Microsoft Office 2010 (KB2598242) 32-Bit Edition
Update for Microsoft Office 2010 (KB2687503) 32-Bit Edition
Update for Microsoft Office 2010 (KB2760598) 32-Bit Edition
Update for Microsoft Office 2010 (KB2760631) 32-Bit Edition
Update for Microsoft Office 2010 (KB2767886) 32-Bit Edition
Update for Microsoft Office 2010 (KB2794737) 32-Bit Edition
Update for Microsoft Office 2010 (KB2826026) 32-Bit Edition
Update for Microsoft OneNote 2010 (KB2553290) 32-Bit Edition
Update for Microsoft OneNote 2010 (KB2810072) 32-Bit Edition
Update for Microsoft Outlook 2010 (KB2687623) 32-Bit Edition
Update for Microsoft Outlook Social Connector 2010 (KB2553406) 32-Bit Edition
Update for Microsoft PowerPoint 2010 (KB2553145) 32-Bit Edition
Update for Microsoft SharePoint Workspace 2010 (KB2589371) 32-Bit Edition
Update for Microsoft Visio Viewer 2010 (KB2810066) 32-Bit Edition
Use the entry named LeapFrog Connect to uninstall (LeapFrog My Pals Plugin)
Use the entry named LeapFrog Connect to uninstall (LeapFrog MyOwnLeaptop Plugin)
VC80CRTRedist - 8.0.50727.6195
Windows Driver Package - Leapfrog (Leapfrog-USBLAN) Net  (09/10/2009 02.03.05.012)
Windows Live Call
Windows Live Communications Platform
Windows Live Essentials
Windows Live Mail
Windows Live Messenger
Windows Live Movie Maker
Windows Live Photo Gallery
Windows Live Sign-in Assistant
Windows Live Sync
Windows Live Upload Tool
Windows Live Writer
Windows Media Player Firefox Plugin
.
==== End Of File ===========================
 

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  • Root Admin

Hi there, sorry for the delay.

Please read the following information below and post back the requested logs when ready.

General P2P/Piracy Warning:

If you're using Peer 2 Peer software such as uTorrent, BitTorrent or similar you must either fully uninstall them or completely disable them from running while being assisted here.

Failure to remove or disable such software will result in your topic being closed and no further assistance being provided.

If you have illegal/cracked software, cracks, keygens etc. on the system, please remove or uninstall them now and read the policy on Piracy.

Before we proceed further, please read all of the following instructions carefully.

If there is anything that you do not understand kindly ask before proceeding.

If needed please print out these instructions.

  • Please do not post logs using CODE, QUOTE, or FONT tags. Just paste them as direct text.
  • If the log is too large then you can use attachments by clicking on the More Reply Options button.
  • Please enable your system to show hidden files: How to see hidden files in Windows
  • Make sure you're subscribed to this topic:
    • Click on the Follow This Topic Button (at the top right of this page), make sure that the Receive notification box is checked and that it is set to Instantly
  • Removing malware can be unpredictable...It is unlikely but things can go very wrong! Please make sure you Backup all files that cannot be replaced if something were to happen. You can copy them to a CD/DVD, external drive or a pen drive
  • Please don't run any other scans, download, install or uninstall any programs unless requested by me while I'm working with you.
  • The removal of malware is not instantaneous, please be patient. Often we are also on a different Time Zone.
  • Perform everything in the correct order. Sometimes one step requires the previous one.
  • If you have any problems while following my instructions, Stop there and tell me the exact nature of the issue.
  • You can check here if you're not sure if your computer is 32-bit or 64-bit
  • Please disable your antivirus while running any requested scanners so that they do not interfere with the scanners.
  • When we are done, I'll give you instructions on how to cleanup all the tools and logs
  • Please stick with me until I give you the "all clear" and Please don't waste my time by leaving before that.
  • Your topic will be closed if you haven't replied within 3 days
  • (If I have not responded within 24 hours, please send me a Private Message as a reminder)
STEP 0

RKill is a program that was developed at BleepingComputer.com that attempts to terminate known malware processes

so that your normal security software can then run and clean your computer of infections.

When RKill runs it will kill malware processes and then removes incorrect executable associations and fixes policies

that stop us from using certain tools. When finished it will display a log file that shows the processes that were

terminated while the program was running.

As RKill only terminates a program's running process, and does not delete any files, after running it you should not reboot

your computer as any malware processes that are configured to start automatically will just be started again.

Instead, after running RKill you should immediately scan your computer using the requested scans I've included.

Please download Rkill by Grinler from one of the links below and save it to your desktop.

Link 1

Link 2

  • On Windows XP double-click on the Rkill desktop icon to run the tool.
  • On Windows Vista/Windows 7 or 8, right-click on the Rkill desktop icon and select Run As Administrator
  • A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
  • If not, delete the file, then download and use the one provided in Link 2.
  • If it does not work, repeat the process and attempt to use one of the remaining links until the tool runs.
  • If the tool does not run from any of the links provided, please let me know.
  • Do not reboot the computer, you will need to run the application again.
STEP 01

Backup the Registry:

Modifying the Registry can create unforeseen problems, so it always wise to create a backup before doing so.

  • Please download ERUNT from one of the following links: Link1 | Link2 | Link3
  • ERUNT (Emergency Recovery Utility NT) is a free program that allows you to keep a complete backup of your registry and restore it when needed.
  • Double click on erunt-setup.exe to Install ERUNT by following the prompts.
  • NOTE: Do not choose to allow ERUNT to add an Entry to the Startup folder. Click NO.
  • Start ERUNT either by double clicking on the desktop icon or choosing to start the program at the end of the setup process.
  • Choose a location for the backup.
    • Note: the default location is C:\Windows\ERDNT which is acceptable.
  • Make sure that at least the first two check boxes are selected.
  • Click on OK
  • Then click on YES to create the folder.
  • Note: if it is necessary to restore the registry, open the backup folder and start ERDNT.exe

STEP 02

Please run a Quick Scan with Malwarebytes

Open up Malwarebytes > Settings Tab > Scanner Settings > Under action for PUP > Select: Show in Results List and Check for removal.

Please Update and run a Quick Scan with Malwarebytes Anti-Malware, post back the report.

Make sure that everything is checked, and click Remove Selected if anything is found.

STEP 03

Please download RogueKiller and save it to your desktop.

You can check here if you're not sure if your computer is 32-bit or 64-bit

  • RogueKiller 32-bit | RogueKiller 64-bit
  • Quit all running programs.
  • For Windows XP, double-click to start.
  • For Vista,Windows 7/8, Right-click on the program and select Run as Administrator to start and when prompted allow it to run.
  • Read and accept the EULA (End User Licene Agreement)
  • Click Scan to scan the system.
  • When the scan completes Close the program > Don't Fix anything!
  • Don't run any other options, they're not all bad!!
  • Post back the report which should be located on your desktop.
Thanks
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  • Root Admin

Due to the lack of feedback this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

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