Jump to content
Due to inclement weather in Southwest Florida, our Clearwater support team is offline. Our other offices are available to assist you, however their responses may be delayed. We appreciate your patience and understanding during this time. ×

IP Blocking: Multiple False Positives (,,


Recommended Posts

Dear Malwarebytes Staff,


I work for a company that operates a network of game servers, and a few of our Romanian game servers have been blocked by Malwarebytes. Please note that these services are not websites. For security reasons I'm not posting the full port range in this public topic, but I will happily provide them in a private message if necessary.


The IP addresses that are blocked are,,


Our games have security certificates that have been issued to:


Soulsplit IT, Inc
Sunny Isles Beach, FL, USA


You may view our games on http://soulsplit.com/play/


I hope you are able to remove the block as soon as possible, because we do not serve any malicious content. We are currently losing out on a lot of players because of this block. 



If any further information is required, please reply to this or email me at p.dwitte@soulsplit.com


Thank you in advance,



Link to post
Share on other sites

For your convenience I have posted a virustotal analysis of the client below.


Windows Downloadable (.exe):




Web-Applet & Mac Downloadable (.jar):




Thank you!

Link to post
Share on other sites

Hello Steven,


Thank you for removing the block in the upcoming update after reading my thread at https://forums.malwarebytes.org/index.php?showtopic=143772.%C2'>


In order to fix the issue short-term, my host has provided me with my own IP range that stands alone from the rest of the services. 


I can't just switch hosts, and they have been doing really good. We need a European network, and this is the only network that provides DDoS protection on the level that we need it. The gaming world is an extremely competitive one. 


The IP range that they have given us is


If you could whitelist that on the next update as well, that would be great. 



Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now

  • Recently Browsing   0 members

    • No registered users viewing this page.
Back to top
  • Create New...

Important Information

This site uses cookies - We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.