Cannot remove AVG toolbar

[PerryDominoes]

Hi folks,

Was surprised to discover that AVG toolbar was acting as malware and making my laptop not shut down/ boot/ recover from sleep. Windows 8 forum gave steps to fixing problem beginning with removing AVG. 
 

However, I have been failing to remove the AVG toolbar. When I uninstall AVG 2014, it fails with a prompt saying 'could not uninstall toolbar.' Attempting to uninstall the toolbar itself results in a message saying 'please wait until current program has finished uninstalling or being changed' but there is no activity. The toolbar itself is not visible as an extension in google chrome. I used AVG Browser Configuration tool but that has not done anything either. My system is using Malware Bytes at the moment

Many thanks

[MrCharlie]

AdwCleaner should get it, please create a new system restore point before running it:

Lets clean out any adware/spyware now: (this will require a reboot so save all your work)

Please download AdwCleaner from HERE or HERE to your desktop.

• Double click on AdwCleaner.exe to run the tool.

  Vista/Windows 7/8 users right-click and select Run As Administrator

• Click on the Scan button.
• AdwCleaner will begin...be patient as the scan may take some time to complete.
• When it's done you'll see: Pending: Please uncheck elements you don't want removed.
• Now click on the Report button...a logfile (AdwCleaner[R0].txt) will open in Notepad for review.
• Look over the log especially under Files/Folders for any program you want to save.
• If there's a program you may want to save, just uncheck it from AdwCleaner.
• If you're not sure, post the log for review. (all items found are adware/spyware/foistware)
• If you're ready to clean it all up.....click the Clean button.
• After rebooting, a logfile report (AdwCleaner[s0].txt) will open automatically.
• Copy and paste the contents of that logfile in your next reply.
• A copy of that logfile will also be saved in the C:\AdwCleaner folder.
• Items that are deleted are moved to the Quarantine Folder: C:\AdwCleaner\Quarantine
• To restore an item that has been deleted:
• Go to Tools > Quarantine Manager > check what you want restored > now click on Restore.

MrC

[PerryDominoes]

Many thanks MrCharlie. 

This is the report, am I good to clean?
 

# AdwCleaner v3.020 - Report created 04/03/2014 at 19:49:09

# Updated 27/02/2014 by Xplode

# Operating System : Windows 8.1  (64 bits)

# Username : Wasif Sayyed - CRANE

# Running from : C:\Users\Wasif Sayyed\Downloads\AdwCleaner.exe

# Option : Scan

 

***** [ Services ] *****

 

 

***** [ Files / Folders ] *****

 

File Found : C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Search.lnk

File Found : C:\Users\WASIFS~1\AppData\Local\Temp\Uninstall.exe

Folder Found C:\Program Files (x86)\AVG SafeGuard toolbar

Folder Found C:\Program Files (x86)\SoftwareUpdater

Folder Found C:\ProgramData\AVG SafeGuard toolbar

Folder Found C:\Users\Wasif Sayyed\AppData\LocalLow\AVG SafeGuard toolbar

 

***** [ Shortcuts ] *****

 

 

***** [ Registry ] *****

 

Key Found : HKCU\Software\AVG SafeGuard toolbar

Key Found : HKCU\Software\AVG Secure Search

Key Found : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{AE805869-2E5C-4ED4-8F7B-F1F7851A4497}

Key Found : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{AE805869-2E5C-4ED4-8F7B-F1F7851A4497}

Key Found : [x64] HKCU\Software\AVG SafeGuard toolbar

Key Found : [x64] HKCU\Software\AVG Secure Search

Key Found : HKLM\Software\AVG SafeGuard toolbar

Key Found : HKLM\Software\AVG Secure Search

Key Found : HKLM\SOFTWARE\Classes\AppID\{0A18A436-2A7A-49F3-A488-30538A2F6323}

Key Found : HKLM\SOFTWARE\Classes\AVG SafeGuard toolbar.BrowserWndAPI

Key Found : HKLM\SOFTWARE\Classes\AVG SafeGuard toolbar.BrowserWndAPI.1

Key Found : HKLM\SOFTWARE\Classes\AVG SafeGuard toolbar.PugiObj

Key Found : HKLM\SOFTWARE\Classes\AVG SafeGuard toolbar.PugiObj.1

Key Found : HKLM\SOFTWARE\Classes\CLSID\{007EFBDF-8A5D-4930-97CC-A4B437CBA777}

Key Found : HKLM\SOFTWARE\Classes\CLSID\{408CFAD9-8F13-4747-8EC7-770A339C7237}

Key Found : HKLM\SOFTWARE\Classes\CLSID\{AE805869-2E5C-4ED4-8F7B-F1F7851A4497}

Key Found : HKLM\SOFTWARE\Classes\TypeLib\{07CAC314-E962-4F78-89AB-DD002F2490EE}

Key Found : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{AE805869-2E5C-4ED4-8F7B-F1F7851A4497}

Key Found : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\AVG SafeGuard toolbar

Key Found : [x64] HKLM\SOFTWARE\Classes\CLSID\{AE805869-2E5C-4ED4-8F7B-F1F7851A4497}

Key Found : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{AE805869-2E5C-4ED4-8F7B-F1F7851A4497}

 

***** [ Browsers ] *****

 

-\\ Internet Explorer v11.0.9600.16518

 

 

-\\ Google Chrome v33.0.1750.146

 

[ File : C:\Users\Wasif Sayyed\AppData\Local\Google\Chrome\User Data\Default\preferences ]

 

 

*************************

 

AdwCleaner[R0].txt - [6217 octets] - [13/02/2014 14:52:49]

AdwCleaner[R1].txt - [2682 octets] - [04/03/2014 19:49:09]

AdwCleaner[s0].txt - [6430 octets] - [13/02/2014 14:53:58]

 

########## EOF - C:\AdwCleaner\AdwCleaner[R1].txt - [2802 octets] ##########

 

 

[MrCharlie]

Yes, you can clean all of those.

MrC

[PerryDominoes]

Thank you sir, all done. Am i good?
 

# AdwCleaner v3.020 - Report created 04/03/2014 at 20:52:25

# Updated 27/02/2014 by Xplode

# Operating System : Windows 8.1  (64 bits)

# Username : Wasif Sayyed - CRANE

# Running from : C:\Users\Wasif Sayyed\Downloads\AdwCleaner.exe

# Option : Clean

 

***** [ Services ] *****

 

 

***** [ Files / Folders ] *****

 

Folder Deleted : C:\ProgramData\AVG SafeGuard toolbar

Folder Deleted : C:\Program Files (x86)\AVG SafeGuard toolbar

Folder Deleted : C:\Program Files (x86)\SoftwareUpdater

Folder Deleted : C:\Users\Wasif Sayyed\AppData\LocalLow\AVG SafeGuard toolbar

File Deleted : C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Search.lnk

 

***** [ Shortcuts ] *****

 

 

***** [ Registry ] *****

 

Key Deleted : HKLM\SOFTWARE\Classes\AVG SafeGuard toolbar.BrowserWndAPI

Key Deleted : HKLM\SOFTWARE\Classes\AVG SafeGuard toolbar.BrowserWndAPI.1

Key Deleted : HKLM\SOFTWARE\Classes\AVG SafeGuard toolbar.PugiObj

Key Deleted : HKLM\SOFTWARE\Classes\AVG SafeGuard toolbar.PugiObj.1

Key Deleted : HKLM\SOFTWARE\Classes\AppID\{0A18A436-2A7A-49F3-A488-30538A2F6323}

Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{007EFBDF-8A5D-4930-97CC-A4B437CBA777}

Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{408CFAD9-8F13-4747-8EC7-770A339C7237}

Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{AE805869-2E5C-4ED4-8F7B-F1F7851A4497}

Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{07CAC314-E962-4F78-89AB-DD002F2490EE}

Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{AE805869-2E5C-4ED4-8F7B-F1F7851A4497}

Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{AE805869-2E5C-4ED4-8F7B-F1F7851A4497}

Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{AE805869-2E5C-4ED4-8F7B-F1F7851A4497}

Key Deleted : [x64] HKLM\SOFTWARE\Classes\CLSID\{AE805869-2E5C-4ED4-8F7B-F1F7851A4497}

Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{AE805869-2E5C-4ED4-8F7B-F1F7851A4497}

Key Deleted : HKCU\Software\AVG SafeGuard toolbar

Key Deleted : HKCU\Software\AVG Secure Search

Key Deleted : HKLM\Software\AVG SafeGuard toolbar

Key Deleted : HKLM\Software\AVG Secure Search

Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\AVG SafeGuard toolbar

 

***** [ Browsers ] *****

 

-\\ Internet Explorer v11.0.9600.16518

 

 

-\\ Google Chrome v33.0.1750.146

 

[ File : C:\Users\Wasif Sayyed\AppData\Local\Google\Chrome\User Data\Default\preferences ]

 

 

*************************

 

AdwCleaner[R0].txt - [6217 octets] - [13/02/2014 14:52:49]

AdwCleaner[R1].txt - [2898 octets] - [04/03/2014 19:49:09]

AdwCleaner[s0].txt - [6430 octets] - [13/02/2014 14:53:58]

AdwCleaner[s1].txt - [2696 octets] - [04/03/2014 20:52:25]

 

########## EOF - C:\AdwCleaner\AdwCleaner[s1].txt - [2756 octets] ##########

[MrCharlie]

Well is it gone??? MrC

[PerryDominoes]

Resolved, many thanks! 

[MrCharlie]

OK...MrC

[AdvancedSetup]

Glad we could help.

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