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sweibels

Virus Removal: Assistance Requested Please!

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Good Day Malwarebytes Forum,

 

I am attempting to remove malware that malwarebytes has detected. However, I recieve the message,

 

"Uninstall not sucessful"

 

The Virus is, "Android/Trojan.SMSSend.cn"

File Infected: "/system/app/KeyguardBackupRestore.apk"

 

Model Number: "SGH-M919"

Android Version: 4.2.2

Baseband Version: M919UVUAMDL

 

I have, "Factory Data Rest" the device over 5 times without avial in removing the virus.

 

May I please request assistance.

 

Regards,

 

Sweibels

 

 

 

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My bosses phone also had the same problem this morning, it also says "Uninstall unsucessful"

Please help!

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Discovered exact same this morning: 

 

Android/Trojan.SMSend.cn

/system/app/KeyguardBackupRestore.apk

 

Unsuccessful removal...help?

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Please help on this one. The issue did happen yesterday night and i have been unable to remove this by doing a factory reset.

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Hi guys,

I apologize for wait. This appears to be a definition issue and we're currently working on fixing this. Thanks in advance for your patience.

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Thanks for being patience guys, this definition issue has been fixed with the latest definition update, so please be sure to update.

 

To update, got to Settings>Scheduled Updates>Force Update

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