Jump to content
Due to inclement weather in Southwest Florida, our Clearwater support team is offline. Our other offices are available to assist you, however their responses may be delayed. We appreciate your patience and understanding during this time. ×

Virus Removal: Assistance Requested Please!

Recommended Posts

Good Day Malwarebytes Forum,


I am attempting to remove malware that malwarebytes has detected. However, I recieve the message,


"Uninstall not sucessful"


The Virus is, "Android/Trojan.SMSSend.cn"

File Infected: "/system/app/KeyguardBackupRestore.apk"


Model Number: "SGH-M919"

Android Version: 4.2.2

Baseband Version: M919UVUAMDL


I have, "Factory Data Rest" the device over 5 times without avial in removing the virus.


May I please request assistance.








Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now

  • Recently Browsing   0 members

    • No registered users viewing this page.
Back to top
  • Create New...

Important Information

This site uses cookies - We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.