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Virus Removal: Assistance Requested Please!


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Good Day Malwarebytes Forum,

 

I am attempting to remove malware that malwarebytes has detected. However, I recieve the message,

 

"Uninstall not sucessful"

 

The Virus is, "Android/Trojan.SMSSend.cn"

File Infected: "/system/app/KeyguardBackupRestore.apk"

 

Model Number: "SGH-M919"

Android Version: 4.2.2

Baseband Version: M919UVUAMDL

 

I have, "Factory Data Rest" the device over 5 times without avial in removing the virus.

 

May I please request assistance.

 

Regards,

 

Sweibels

 

 

 

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