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Freezing during scan


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Tried scanning 4 or 5 times, each time computer freezes and requires a power cycle to restart

 

Below are the logs...

 

 

 

DDS (Ver_2012-11-20.01) - NTFS_x86
Internet Explorer: 9.0.8112.16533  BrowserJavaVersion: 10.10.2
Run by cyril at 20:52:33 on 2014-03-03
Microsoft® Windows Vista™ Home Premium   6.0.6002.2.1252.2.1033.18.3062.1462 [GMT -8:00]
.
AV: AVG AntiVirus Free Edition 2014 *Disabled/Updated* {0E9420C4-06B3-7FA0-3AB1-6E49CB52ECD9}
SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
SP: AVG AntiVirus Free Edition 2014 *Disabled/Updated* {B5F5C120-2089-702E-0001-553BB0D5A664}
.
============== Running Processes ================
.
C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\SLsvc.exe
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\taskeng.exe
C:\Windows\system32\taskeng.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\Program Files\AVG\AVG2014\avgwdsvc.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Common Files\Intel\IntelDH\NMS\AdpPlugins\DQLWinService.exe
C:\Program Files\Intel\Intel Matrix Storage Manager\Iaantmon.exe
c:\Program Files\Common Files\LightScribe\LSSrvc.exe
C:\Windows\system32\Dwm.exe
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE
C:\Windows\Explorer.EXE
C:\Windows\system32\SearchIndexer.exe
C:\Windows\System32\WUDFHost.exe
C:\Windows\system32\DRIVERS\xaudio.exe
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe
C:\hp\support\hpsysdrv.exe
C:\Program Files\Hewlett-Packard\On-Screen OSD Indicator\OSD.exe
C:\Windows\RtHDVCpl.exe
C:\Program Files\Intel\Intel Matrix Storage Manager\IAAnotif.exe
C:\Windows\System32\hkcmd.exe
C:\Windows\system32\igfxsrvc.exe
C:\Windows\System32\igfxpers.exe
C:\Program Files\Common Files\Java\Java Update\jusched.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Common Files\Research In Motion\USB Drivers\RIMBBLaunchAgent.exe
C:\Program Files\AVG\AVG2014\avgui.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Windows Sidebar\sidebar.exe
C:\Windows\ehome\ehtray.exe
C:\Windows\ehome\ehmsas.exe
C:\Program Files\Garmin\Training Center\gStart.exe
C:\Program Files\DAEMON Tools Lite\DTLite.exe
C:\Program Files\Skype\Phone\Skype.exe
C:\Program Files\Windows Media Player\wmpnscfg.exe
C:\Program Files\McAfee Security Scan\3.8.141\SSScheduler.exe
C:\Users\cyril\AppData\Roaming\Dropbox\bin\Dropbox.exe
C:\Program Files\Microsoft Office\Office12\ONENOTEM.EXE
C:\Program Files\Sony\Sony Picture Utility\PMBCore\SPUVolumeWatcher.exe
C:\hp\kbd\kbd.exe
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Windows\System32\mobsync.exe
C:\Program Files\Windows Media Player\wmplayer.exe
C:\Windows\system32\conime.exe
C:\Windows\system32\wuauclt.exe
C:\Windows\system32\NOTEPAD.EXE
C:\Windows\system32\NOTEPAD.EXE
C:\Program Files\Windows Mail\WinMail.exe
C:\Program Files\Mozilla Firefox\plugin-container.exe
C:\Windows\system32\Macromed\Flash\FlashPlayerPlugin_12_0_0_70.exe
C:\Windows\system32\Macromed\Flash\FlashPlayerPlugin_12_0_0_70.exe
C:\Windows\system32\DllHost.exe
C:\Windows\system32\DllHost.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k rpcss
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k GPSvcGroup
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Windows\system32\svchost.exe -k imgsvc
C:\Windows\System32\svchost.exe -k WerSvcGroup
C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
.
============== Pseudo HJT Report ===============
.



dURLSearchHooks: {A3BC75A2-1F87-4686-AA43-5347D756017C} - <orphaned>
BHO: MSS+ Identifier: {0E8A89AD-95D7-40EB-8D9D-083EF7066A01} - c:\program files\mcafee security scan\3.8.141\McAfeeMSS_IE.dll
BHO: Adobe PDF Link Helper: {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: AVG Safe Search: {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} -
BHO: Java Plug-In SSV Helper: {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - c:\program files\java\jre7\bin\ssv.dll
BHO: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - c:\program files\common files\microsoft shared\windows live\WindowsLiveLogin.dll
BHO: Java Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - c:\program files\java\jre7\bin\jp2ssv.dll
uRun: [sidebar] c:\program files\windows sidebar\sidebar.exe /autoRun
uRun: [ehTray.exe] c:\windows\ehome\ehTray.exe
uRun: [gStart] c:\program files\garmin\training center\gStart.exe
uRun: [DAEMON Tools Lite] "c:\program files\daemon tools lite\DTLite.exe" -autorun
uRun: [skype] "c:\program files\skype\phone\Skype.exe" /minimized /regrun
uRun: [AVG-Secure-Search-Update_0913b] c:\users\cyril\appdata\roaming\avg 0913b campaign\AVG-Secure-Search-Update-0913b.exe /PROMPT --mid b7d32ca0472c47d6b20ad153d43a8925-7117c42c8af2f1aaf3a5549622193866e5b3866f --CMPID 0913b
uRun: [WMPNSCFG] c:\program files\windows media player\WMPNSCFG.exe
mRun: [Windows Defender] c:\program files\windows defender\MSASCui.exe -hide
mRun: [hpsysdrv] c:\hp\support\hpsysdrv.exe
mRun: [KBD] c:\hp\kbd\KbdStub.EXE
mRun: [OsdMaestro] "c:\program files\hewlett-packard\on-screen osd indicator\OSD.exe"
mRun: [RtHDVCpl] RtHDVCpl.exe
mRun: [CCUTRAYICON] FactoryMode
mRun: [iAAnotif] "c:\program files\intel\intel matrix storage manager\Iaanotif.exe"
mRun: [igfxTray] c:\windows\system32\igfxtray.exe
mRun: [HotKeysCmds] c:\windows\system32\hkcmd.exe
mRun: [Persistence] c:\windows\system32\igfxpers.exe
mRun: [sunJavaUpdateSched] "c:\program files\common files\java\java update\jusched.exe"
mRun: [APSDaemon] "c:\program files\common files\apple\apple application support\APSDaemon.exe"
mRun: [QuickTime Task] "c:\program files\quicktime\QTTask.exe" -atboottime
mRun: [RIMBBLaunchAgent.exe] c:\program files\common files\research in motion\usb drivers\RIMBBLaunchAgent.exe
mRun: [AVG_UI] "c:\program files\avg\avg2014\avgui.exe" /TRAYONLY
mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"
mRun: [iSUSPM] c:\programdata\flexnet\connect\11\\isuspm.exe -scheduler
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 9.0\reader\Reader_sl.exe"
mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe"
mRunOnce: [Launcher] c:\windows\sminst\launcher.exe
StartupFolder: c:\users\cyril\appdata\roaming\micros~1\windows\startm~1\programs\startup\dropbox.lnk - c:\users\cyril\appdata\roaming\dropbox\bin\Dropbox.exe
StartupFolder: c:\users\cyril\appdata\roaming\micros~1\windows\startm~1\programs\startup\onenot~1.lnk - c:\program files\microsoft office\office12\ONENOTEM.EXE
StartupFolder: c:\users\cyril\appdata\roaming\micros~1\windows\startm~1\programs\startup\pictur~1.lnk - c:\program files\sony\sony picture utility\pmbcore\SPUVolumeWatcher.exe
StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\mcafee~1.lnk - c:\program files\mcafee security scan\3.8.141\SSScheduler.exe
mPolicies-Explorer: BindDirectlyToPropertySetStorage = dword:0
mPolicies-System: EnableUIADesktopToggle = dword:0
IE: E&xport to Microsoft Excel - c:\progra~1\micros~3\office12\EXCEL.EXE/3000
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\program files\microsoft office\office12\ONBttnIE.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503}


















TCP: NameServer = 192.168.1.254
TCP: Interfaces\{5BE15181-B440-4AC6-A118-4EB880BFABAB} : DHCPNameServer = 192.168.1.254
Handler: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} -
Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - c:\program files\common files\skype\Skype4COM.dll
Notify: igfxcui - igfxdev.dll
LSA: Security Packages =  kerberos msv1_0 schannel wdigest tspkg
.
================= FIREFOX ===================
.
FF - ProfilePath - c:\users\cyril\appdata\roaming\mozilla\firefox\profiles\j5nirlov.default\

FF - component: c:\program files\avg\avg2012\firefox4\components\avgssff10.dll
FF - component: c:\program files\avg\avg2012\firefox4\components\avgssff11.dll
FF - component: c:\program files\avg\avg2012\firefox4\components\avgssff12.dll
FF - component: c:\program files\avg\avg2012\firefox4\components\avgssff13.dll
FF - component: c:\program files\avg\avg2012\firefox4\components\avgssff5.dll
FF - component: c:\program files\avg\avg2012\firefox4\components\avgssff6.dll
FF - component: c:\program files\avg\avg2012\firefox4\components\avgssff7.dll
FF - component: c:\program files\avg\avg2012\firefox4\components\avgssff8.dll
FF - component: c:\program files\avg\avg2012\firefox4\components\avgssff9.dll
FF - plugin: c:\program files\adobe\reader 9.0\reader\air\nppdf32.dll
FF - plugin: c:\program files\google\google earth\plugin\npgeplugin.dll
FF - plugin: c:\program files\google\update\1.3.22.5\npGoogleUpdate3.dll
FF - plugin: c:\program files\java\jre7\bin\plugin2\npjp2.dll
FF - plugin: c:\program files\mcafee security scan\3.8.141\npMcAfeeMSS.dll
FF - plugin: c:\program files\microsoft silverlight\5.1.20913.0\npctrlui.dll
FF - plugin: c:\program files\microsoft\office live\npOLW.dll
FF - plugin: c:\windows\system32\macromed\flash\NPSWF32_12_0_0_70.dll
FF - plugin: c:\windows\system32\npDeployJava1.dll
FF - plugin: c:\windows\system32\npmproxy.dll
FF - ExtSQL: !HIDDEN! 2009-09-02 03:01; {20a82645-c095-46ed-80e3-08825760534b}; c:\windows\microsoft.net\framework\v3.5\windows presentation foundation\DotNetAssistantExtension
.
============= SERVICES / DRIVERS ===============
.
R0 AVGIDSHX;AVGIDSHX;c:\windows\system32\drivers\avgidshx.sys [2013-10-24 147768]
R0 Avglogx;AVG Logging Driver;c:\windows\system32\drivers\avglogx.sys [2013-10-31 222520]
R0 Avgmfx86;AVG Mini-Filter Resident Anti-Virus Shield;c:\windows\system32\drivers\avgmfx86.sys [2013-10-1 102712]
R0 Avgrkx86;AVG Anti-Rootkit Driver;c:\windows\system32\drivers\avgrkx86.sys [2013-9-10 27448]
R1 Avgdiskx;AVG Disk Driver;c:\windows\system32\drivers\avgdiskx.sys [2013-11-5 120600]
R1 AVGIDSDriver;AVGIDSDriver;c:\windows\system32\drivers\avgidsdriverx.sys [2013-11-4 209176]
R1 AVGIDSShim;AVGIDSShim;c:\windows\system32\drivers\avgidsshimx.sys [2013-9-17 22840]
R1 Avgldx86;AVG AVI Loader Driver;c:\windows\system32\drivers\avgldx86.sys [2013-10-31 176952]
R1 Avgtdix;AVG TDI Driver;c:\windows\system32\drivers\avgtdix.sys [2013-8-1 193848]
R2 avgwd;AVG WatchDog;c:\program files\avg\avg2014\avgwdsvc.exe [2013-9-24 348008]
R2 DQLWinService;DQLWinService;c:\program files\common files\intel\inteldh\nms\adpplugins\DQLWinService.exe [2006-9-3 208896]
R2 FontCache;Windows Font Cache Service;c:\windows\system32\svchost.exe -k LocalServiceAndNoImpersonation [2008-5-26 21504]
R3 hcw18bda;Hauppauge WinTV 418 Driver;c:\windows\system32\drivers\hcw18bda.sys [2007-4-18 366080]
S2 AVGIDSAgent;AVGIDSAgent;c:\program files\avg\avg2014\avgidsagent.exe [2013-11-11 3478544]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;c:\windows\microsoft.net\framework\v4.0.30319\mscorsvw.exe [2013-9-11 105144]
S2 IntelDHSvcConf;Intel DH Service;c:\program files\intel\inteldh\intel media server\tools\IntelDHSvcConf.exe [2006-5-10 29696]
S2 SkypeUpdate;Skype Updater;c:\program files\skype\updater\Updater.exe [2013-10-23 172192]
S3 MBAMSwissArmy;MBAMSwissArmy;c:\windows\system32\drivers\mbamswissarmy.sys [2014-2-23 40776]
S3 McComponentHostService;McAfee Security Scan Component Host Service;c:\program files\mcafee security scan\3.8.141\McCHSvc.exe [2014-1-15 235696]
S3 MCLServiceATL;Intel® Application Tracker;c:\program files\intel\inteldh\intel media server\shells\MCLServiceATL.exe [2006-9-11 167936]
S3 RoxMediaDBVHS;RoxMediaDBVHS;c:\program files\common files\roxio shared\vhstodvd\sharedcom\RoxMediaDBVHS.exe [2012-7-30 1112720]
S3 WPFFontCache_v0400;Windows Presentation Foundation Font Cache 4.0.0.0;c:\windows\microsoft.net\framework\v4.0.30319\wpf\WPFFontCache_v0400.exe [2013-9-11 770168]
.
=============== Created Last 30 ================
.
2014-03-02 02:27:06    7947048    ----a-w-    c:\programdata\microsoft\windows defender\definition updates\{848072f2-098d-447c-b6f9-8f6ad37bc437}\mpengine.dll
2014-03-02 00:14:08    --------    d-----w-    c:\windows\Migration
2014-03-01 21:45:10    1248768    ----a-w-    c:\windows\system32\msxml3.dll
2014-02-23 22:02:10    40776    ----a-w-    c:\windows\system32\drivers\mbamswissarmy.sys
2014-02-16 03:15:59    647280    ----a-w-    c:\program files\mozilla firefox\libGLESv2.dll
2014-02-16 02:32:50    --------    d-----w-    c:\users\cyril\appdata\roaming\Malwarebytes
2014-02-16 02:32:19    --------    d-----w-    c:\programdata\Malwarebytes
2014-02-16 02:32:15    22856    ----a-w-    c:\windows\system32\drivers\mbam.sys
2014-02-16 02:32:15    --------    d-----w-    c:\program files\Malwarebytes' Anti-Malware
.
==================== Find3M  ====================
.
2014-02-21 18:25:50    71048    ----a-w-    c:\windows\system32\FlashPlayerCPLApp.cpl
2014-02-21 18:25:50    692616    ----a-w-    c:\windows\system32\FlashPlayerApp.exe
2014-02-05 08:56:17    1806848    ----a-w-    c:\windows\system32\jscript9.dll
2014-02-05 08:50:39    1129472    ----a-w-    c:\windows\system32\wininet.dll
2014-02-05 08:49:56    1427968    ----a-w-    c:\windows\system32\inetcpl.cpl
2014-02-05 08:48:40    142848    ----a-w-    c:\windows\system32\ieUnatt.exe
2014-02-05 08:48:27    421376    ----a-w-    c:\windows\system32\vbscript.dll
2014-02-05 08:47:16    2382848    ----a-w-    c:\windows\system32\mshtml.tlb
2014-01-27 17:58:46    231584    ------w-    c:\windows\system32\MpSigStub.exe
.
============= FINISH: 20:52:50.22 ===============

 

 

 

 

.
UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.
IF REQUESTED, ZIP IT UP & ATTACH IT
.
DDS (Ver_2012-11-20.01)
.
Microsoft® Windows Vista™ Home Premium
Boot Device: \Device\HarddiskVolume1
Install Date: 02/05/2007 8:05:46 AM
System Uptime: 03/03/2014 8:26:05 PM (0 hours ago)
.
Motherboard: ASUSTek Computer INC. |  | LEONITE
Processor: Intel® Core2 CPU          4300  @ 1.80GHz | Socket 775 | 1800/200mhz
.
==== Disk Partitions =========================
.
C: is FIXED (NTFS) - 290 GiB total, 5.861 GiB free.
D: is FIXED (NTFS) - 8 GiB total, 0.868 GiB free.
E: is CDROM ()
F: is Removable
G: is Removable
H: is Removable
I: is Removable
J: is CDROM ()
K: is CDROM ()
.
==== Disabled Device Manager Items =============
.
==== System Restore Points ===================
.
RP978: 30/11/2013 10:55:31 AM - Scheduled Checkpoint
RP979: 03/12/2013 12:06:06 PM - Scheduled Checkpoint
RP980: 26/01/2014 3:27:37 PM - Windows Update
RP981: 06/02/2014 12:02:41 AM - Scheduled Checkpoint
RP982: 08/02/2014 11:59:43 AM - Scheduled Checkpoint
RP983: 15/02/2014 6:46:10 PM - Removed Bonjour
RP984: 17/02/2014 - Scheduled Checkpoint
RP985: 24/02/2014 4:00:43 PM - Scheduled Checkpoint
RP986: 26/02/2014 4:46:47 PM - Scheduled Checkpoint
RP987: 01/03/2014 1:45:11 PM - Windows Update
RP988: 01/03/2014 4:07:40 PM - Windows Update
RP989: 02/03/2014 12:16:40 PM - Scheduled Checkpoint
.
==== Installed Programs ======================
.
 Update for Microsoft Office 2007 (KB2508958)
Acrobat.com
Activation Assistant for the 2007 Microsoft Office suites
ActiveCheck component for HP Active Support Library
Adobe AIR
Adobe Flash Player 12 ActiveX
Adobe Flash Player 12 Plugin
Adobe Reader 9.5.5
Adobe Shockwave Player 11
Apple Application Support
Apple Mobile Device Support
Apple Software Update
AutoUpdate
AVG 2014
Backroad Mapbooks BC
Backroad Mapbooks BC 3.0.0
BlackBerry Device Manager 7.0
Bonjour
CadStd
CopyTrans Suite Remove Only
DirectX 9 Runtime
DivX
Dropbox
Enhanced Multimedia Keyboard Solution
FrostWire 5.5.5
Garmin City Navigator North America NT 2013.40 Update
Garmin MapSource
Garmin TOPO U.S. 24K North Central v2
Garmin Training Center
Garmin USB Drivers
Google Earth
Google Update Helper
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB953595)
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB958484)
HP Active Support Library
HP Active Support Library 32 bit components
HP Customer Experience Enhancements
HP Customer Feedback
HP Easy Setup - Core
HP Easy Setup - Frontend
HP On-Screen Caps/Num/Scroll Lock Indicator
HP Picasso Media Center Add-In
HP Total Care Advisor
HP Update
HPAsset component for HP Active Support Library
Idaho Topo Map
Intel® Graphics Media Accelerator Driver
Intel® Matrix Storage Manager
Intel® Viiv™ Software
iTunes
Java 2 Runtime Environment, SE v1.4.1
Java 7 Update 10
Java Auto Updater
Java Web Start
Java 6 Update 2
Java 6 Update 20
Java 6 Update 5
Java 6 Update 7
Java SE Runtime Environment 6 Update 1
LBMaps Baja Navigator V1.10
LightScribe  1.4.136.1
Malwarebytes Anti-Malware version 1.75.0.1300
MapSource - Topo Canada v2
MapSource - US Topo v3.02
McAfee Security Scan Plus
Microsoft .NET Framework 3.5 SP1
Microsoft .NET Framework 4.5.1
Microsoft Office 2007 Service Pack 3 (SP3)
Microsoft Office Excel MUI (English) 2007
Microsoft Office File Validation Add-In
Microsoft Office Home and Student 2007
Microsoft Office Live Add-in 1.5
Microsoft Office OneNote MUI (English) 2007
Microsoft Office PowerPoint MUI (English) 2007
Microsoft Office Proof (English) 2007
Microsoft Office Proof (French) 2007
Microsoft Office Proof (Spanish) 2007
Microsoft Office Proofing (English) 2007
Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3)
Microsoft Office Shared MUI (English) 2007
Microsoft Office Shared Setup Metadata MUI (English) 2007
Microsoft Office Word MUI (English) 2007
Microsoft Silverlight
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219
Microsoft Works
Movavi Video Converter 11
Mozilla Firefox 27.0.1 (x86 en-GB)
Mozilla Maintenance Service
MSXML 4.0 SP2 (KB927978)
MSXML 4.0 SP2 (KB936181)
MSXML 4.0 SP2 (KB941833)
MSXML 4.0 SP2 (KB954430)
MSXML 4.0 SP2 (KB973688)
muvee autoProducer 5.0
My Trail Maps
Northwest Trails
Octoshape add-in for Adobe Flash Player
OREGON TOPO
Python 2.4.3
QuickTime
RealPlayer
Realtek High Definition Audio Driver
Rhapsody
Rhapsody Player Engine
Roxio CinePlayer Decoder Pack
Roxio Creator Audio
Roxio Creator Basic v9
Roxio Creator Copy
Roxio Creator Data
Roxio Creator EasyArchive
Roxio Creator Tools
Roxio Easy VHS to DVD 3
Roxio Express Labeler
Roxio MyDVD Basic v9
Roxio VHS Capture Driver
Safari
Security Update for CAPICOM (KB931906)
Security Update for Microsoft .NET Framework 3.5 SP1 (KB2604111)
Security Update for Microsoft .NET Framework 3.5 SP1 (KB2736416)
Security Update for Microsoft .NET Framework 3.5 SP1 (KB2840629)
Security Update for Microsoft .NET Framework 3.5 SP1 (KB2861697)
Security Update for Microsoft Office 2007 suites (KB2596744) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596754) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596792) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596825) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596871) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2597969) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2597973) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2760411) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2760415) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2760585) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2760591) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2817641) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2827326) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2837615) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2850022) 32-Bit Edition
Security Update for Microsoft Office Excel 2007 (KB2827324) 32-Bit Edition
Security Update for Microsoft Office InfoPath 2007 (KB2687440) 32-Bit Edition
Security Update for Microsoft Office PowerPoint 2007 (KB2596764) 32-Bit Edition
Security Update for Microsoft Office PowerPoint 2007 (KB2596912) 32-Bit Edition
Security Update for Microsoft Office Word 2007 (KB2837617) 32-Bit Edition
Skype™ 6.11
Soft Data Fax Modem with SmartCP
Sony Picture Utility
Spelling Dictionaries Support For Adobe Reader 9
Update for 2007 Microsoft Office System (KB967642)
Update for Microsoft .NET Framework 3.5 SP1 (KB963707)
Update for Microsoft Office 2007 Help for Common Features (KB963673)
Update for Microsoft Office 2007 suites (KB2596620) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2687493) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2767849) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2767916) 32-Bit Edition
Update for Microsoft Office Excel 2007 Help (KB963678)
Update for Microsoft Office OneNote 2007 Help (KB963670)
Update for Microsoft Office Powerpoint 2007 Help (KB963669)
Update for Microsoft Office Script Editor Help (KB963671)
Update for Microsoft Office Word 2007 Help (KB963665)
US Planimetric NW
Visual Studio 2012 x86 Redistributables
WASHINGTON TOPO 2011
Washington Topo Map
WD Discovery Software
Windows Driver Package - Garmin (grmnusb) GARMIN Devices  (03/08/2007 2.2.1.0)
Windows Live ID Sign-in Assistant
Windows Media Player Firefox Plugin
WinRAR 4.10 (32-bit)
WYOMING TOPO 2011
.
==== Event Viewer Messages From Past Week ========
.
28/02/2014 3:58:11 PM, Error: Microsoft-Windows-Dhcp-Client [1002]  - The IP address lease 192.168.1.71 for the Network Card with network address 001A92DE60D6 has been denied by the DHCP server 192.168.1.254 (The DHCP Server sent a DHCPNACK message).
27/02/2014 12:24:25 PM, Error: Service Control Manager [7011]  - A timeout (30000 milliseconds) was reached while waiting for a transaction response from the IPBusEnum service.
25/02/2014 6:49:18 PM, Error: Schannel [36874]  - An SSL connection request was received from a remote client application, but none of the cipher suites supported by the client application are supported by the server. The SSL connection request has failed.
25/02/2014 6:24:54 PM, Error: Service Control Manager [7009]  - A timeout was reached (30000 milliseconds) while waiting for the Windows Search service to connect.
25/02/2014 6:24:54 PM, Error: Service Control Manager [7000]  - The Windows Search service failed to start due to the following error:  The service did not respond to the start or control request in a timely fashion.
25/02/2014 6:24:54 PM, Error: Microsoft-Windows-DistributedCOM [10005]  - DCOM got error "1053" attempting to start the service WSearch with arguments "" in order to run the server: {7D096C5F-AC08-4F1F-BEB7-5C22C517CE39}
24/02/2014 8:57:34 AM, Error: Service Control Manager [7031]  - The Windows Search service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 30000 milliseconds: Restart the service.
24/02/2014 8:57:34 AM, Error: Service Control Manager [7024]  - The Windows Search service terminated with service-specific error 2147749155 (0x80040D23).
24/02/2014 8:56:30 AM, Error: EventLog [6008]  - The previous system shutdown at 8:53:28 AM on 24/02/2014 was unexpected.
24/02/2014 2:06:18 PM, Error: Microsoft-Windows-Dhcp-Client [1002]  - The IP address lease 192.168.1.67 for the Network Card with network address 001A92DE60D6 has been denied by the DHCP server 192.168.1.254 (The DHCP Server sent a DHCPNACK message).
24/02/2014 2:06:16 PM, Error: EventLog [6008]  - The previous system shutdown at 11:55:24 AM on 24/02/2014 was unexpected.
03/03/2014 8:34:21 PM, Error: Service Control Manager [7022]  - The Windows Update service hung on starting.
03/03/2014 8:31:15 PM, Error: Service Control Manager [7009]  - A timeout was reached (30000 milliseconds) while waiting for the Skype Updater service to connect.
03/03/2014 8:31:15 PM, Error: Microsoft-Windows-DistributedCOM [10005]  - DCOM got error "1053" attempting to start the service SkypeUpdate with arguments "/ComService" in order to run the server: {CC957078-B838-47C4-A7CF-626E7A82FC58}
03/03/2014 8:28:04 PM, Error: Service Control Manager [7000]  - The Parallel port driver service failed to start due to the following error:  The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.
03/03/2014 8:28:04 PM, Error: Service Control Manager [7000]  - The MCSTRM service failed to start due to the following error:  The system cannot find the file specified.
03/03/2014 8:27:01 PM, Error: EventLog [6008]  - The previous system shutdown at 8:21:28 PM on 03/03/2014 was unexpected.
03/03/2014 8:12:36 PM, Error: Microsoft-Windows-Dhcp-Client [1002]  - The IP address lease 192.168.1.70 for the Network Card with network address 001A92DE60D6 has been denied by the DHCP server 192.168.1.254 (The DHCP Server sent a DHCPNACK message).
01/03/2014 5:25:29 PM, Error: iaStor [9]  - The device, \Device\Ide\iaStor0, did not respond within the timeout period.
01/03/2014 4:01:29 PM, Error: Service Control Manager [7011]  - A timeout (30000 milliseconds) was reached while waiting for a transaction response from the Netman service.
.
==== End Of File ===========================
 

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  • Root Admin

Hello and :welcome:

Please read the following information below and post back the requested logs when ready.

General P2P/Piracy Warning:
 

 
If you're using
Peer 2 Peer
software such as
uTorrent, BitTorrent
or similar you must either fully uninstall them or completely disable them from running while being assisted here.

Failure to remove or disable such software will result in your topic being closed and no further assistance being provided.

If you have
illegal/cracked software, cracks, keygens etc
. on the system, please remove or uninstall them now and read the policy on
Piracy
.




Before we proceed further, please read all of the following instructions carefully.
If there is anything that you do not understand kindly ask before proceeding.
If needed please print out these instructions.
  • Please do not post logs using CODE, QUOTE, or FONT tags. Just paste them as direct text.
  • If the log is too large then you can use attachments by clicking on the More Reply Options button.
  • Please enable your system to show hidden files: How to see hidden files in Windows
  • Make sure you're subscribed to this topic:
    • Click on the Follow This Topic Button (at the top right of this page), make sure that the Receive notification box is checked and that it is set to Instantly

    [*]Removing malware can be unpredictable...It is unlikely but things can go very wrong! Please make sure you Backup all files that cannot be replaced if something were to happen. You can copy them to a CD/DVD, external drive or a pen drive [*]Please don't run any other scans, download, install or uninstall any programs unless requested by me while I'm working with you. [*]The removal of malware is not instantaneous, please be patient. Often we are also on a different Time Zone. [*]Perform everything in the correct order. Sometimes one step requires the previous one. [*]If you have any problems while following my instructions, Stop there and tell me the exact nature of the issue. [*]You can check here if you're not sure if your computer is 32-bit or 64-bit [*]Please disable your antivirus while running any requested scanners so that they do not interfere with the scanners. [*]When we are done, I'll give you instructions on how to cleanup all the tools and logs [*]Please stick with me until I give you the "all clear" and Please don't waste my time by leaving before that. [*]Your topic will be closed if you haven't replied within 3 days [*](If I have not responded within 24 hours, please send me a Private Message as a reminder)


 
STEP 0
RKill is a program that was developed at BleepingComputer.com that attempts to terminate known malware processes
so that your normal security software can then run and clean your computer of infections.
When RKill runs it will kill malware processes and then removes incorrect executable associations and fixes policies
that stop us from using certain tools. When finished it will display a log file that shows the processes that were
terminated while the program was running.

As RKill only terminates a program's running process, and does not delete any files, after running it you should not reboot
your computer as any malware processes that are configured to start automatically will just be started again.
Instead, after running RKill you should immediately scan your computer using the requested scans I've included.

Please download Rkill by Grinler from one of the links below and save it to your desktop.
 


Link 2

  • On Windows XP double-click on the Rkill desktop icon to run the tool.
  • On Windows Vista/Windows 7 or 8, right-click on the Rkill desktop icon and select Run As Administrator
  • A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
  • If not, delete the file, then download and use the one provided in Link 2.
  • If it does not work, repeat the process and attempt to use one of the remaining links until the tool runs.
  • If the tool does not run from any of the links provided, please let me know.
  • Do not reboot the computer, you will need to run the application again.

 
STEP 01
Backup the Registry:
Modifying the Registry can create unforeseen problems, so it always wise to create a backup before doing so.
  • Please download ERUNT from one of the following links: Link1 | Link2 | Link3
  • ERUNT (Emergency Recovery Utility NT) is a free program that allows you to keep a complete backup of your registry and restore it when needed.
  • Double click on erunt-setup.exe to Install ERUNT by following the prompts.
  • NOTE: Do not choose to allow ERUNT to add an Entry to the Startup folder. Click NO.
  • Start ERUNT either by double clicking on the desktop icon or choosing to start the program at the end of the setup process.
  • Choose a location for the backup.
    • Note: the default location is C:\Windows\ERDNT which is acceptable.

    [*]Make sure that at least the first two check boxes are selected. [*]Click on OK [*]Then click on YES to create the folder. [*]Note: if it is necessary to restore the registry, open the backup folder and start ERDNT.exe


 
 
STEP 02
Please run a Quick Scan with Malwarebytes
Open up Malwarebytes > Settings Tab > Scanner Settings > Under action for PUP > Select: Show in Results List and Check for removal.
Please Update and run a Quick Scan with Malwarebytes Anti-Malware, post back the report.
Make sure that everything is checked, and click Remove Selected if anything is found.
 
 
STEP 03
Please download RogueKiller and save it to your desktop.

You can check here if you're not sure if your computer is 32-bit or 64-bit

  • RogueKiller 32-bit | RogueKiller 64-bit
  • Quit all running programs.
  • For Windows XP, double-click to start.
  • For Vista,Windows 7/8, Right-click on the program and select Run as Administrator to start and when prompted allow it to run.
  • Read and accept the EULA (End User Licene Agreement)
  • Click Scan to scan the system.
  • When the scan completes Close the program > Don't Fix anything!
  • Don't run any other options, they're not all bad!!
  • Post back the report which should be located on your desktop.


 
Thanks
 

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  • Root Admin

Due to the lack of feedback this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

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