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Risk Name: Hacktool

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Hello, I'm the desktop support guy for a company and I am having trouble removing an infection on one of our employee's laptops. We use Symantec Endpoint Protection on all the computers and we get notifications of possible risk events.


The one I am working on is simply called "Hacktool". So far, I've run malwarebytes, 3 times and spybot, 2 times, but it still appears to be infected. If anyone could offer some assistance on this, I would greatly appreciate it.


Thank you!

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