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"I'm Infected" Post Followup


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Hello Malwarebytes Community!

 

I've followed this post

(https://forums.malwarebytes.org/index.php?showtopic=9573)

with instructions on what to do with Malwarebytes in the case that it is not working, I'll include the attachments too. 

For background, I am getting the Runtime error 440: Automation Error. attach.txt includes both files.

 

Any help would be great!

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Hello Malwarebytes Community!

 

I've followed this post

(https://forums.malwarebytes.org/index.php?showtopic=9573)

with instructions on what to do with Malwarebytes in the case that it is not working, I'll include the attachments too. 

For background, I am getting the Runtime error 440: Automation Error. attach.txt includes both files.

 

Any help would be great!

attach.zip

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Hello ZeeKaiser and :welcome:! My name is Borislav and I will be glad to help you solve your malware problem.

Please note:

  • If you are a paying customer, you have the privilege to contact the help desk at Consumer Support. If you choose this option to get help, please let me know.
  • I recommend you to keep the instructions I will be giving you so that they are available to you at any time. You can save them in a text file or print them.
  • Make sure you read all of the instructions and fixes thoroughly before continuing with them.
  • Follow my instructions strictly and don’t hesitate to stop and ask me if you have any questions.
  • Post your log files, don't attach them. Every log file should be copy/pasted in your next reply.
  • Do not perform any kind of scanning and fixing without my instructions. If you want to proceed on your own, please let me know.
P2P/Piracy Warning:

If you're using Peer 2 Peer software such as µTorrent or similar you must either fully uninstall them or completely disable them from running while being assisted here.

Failure to remove or disable such software will result in your topic being closed and no further assistance being provided.

If you have illegal/cracked software, cracks, keygens etc. on the system, please remove or uninstall them now and read the policy on Piracy.

When you are done, please generate a new fresh DDS log files and post them in your next reply.

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  • Root Admin

Due to the lack of feedback this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

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