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Need help checking a system is completely clear of infection please


Elmo29
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Hello

 

I unfortunately came across a Trojan.Agent.CK infection yesterday while doing a routine scan of my laptop using Malwarebytes.  It didn't pick this up during a quick scan but during a full system scan.  There was just the one entry and I put this in quarantine to check what is was, deemed it as nothing important and then deleted the item.  After rebooting, I then ran a quick scan which found nothing and my laptop appears to be running fine.

 

Is it necessary to carry out further checks to see if the problem has been completely removed, or if it has caused some unseen damage to my system?

 

Many thanks in advance.

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Welcome to the forum.

First:

Please run a Quick Scan with Malwarebytes like this and post the log:

Open up Malwarebytes > Settings Tab > Scanner Settings > Under action for PUP > Select: Show in Results List and Check for removal.

Please Update and run a Quick Scan with Malwarebytes Anti-Malware, post the report.

Make sure that everything is checked, and click Remove Selected.

---------------------

Then please start HERE

Post back the 2 logs here.....DDS.txt and Attach.txt (DDS won't run on W8)

(please don't put logs in code or quotes and use the default font)

(Please don't forget to run the RogueKiller scan below)

General Forum P2P/Piracy Warning:

1. If you're using Peer 2 Peer software such uTorrent, BitTorrent or similar you must either fully uninstall it or completely disable it from running while being assisted here.

Failure to remove or disable such software will result in your topic being closed and no further assistance being provided.

2. If you have illegal/cracked software, cracks, keygens, custom (Adobe) host file, etc. on the system, please remove or uninstall them now and read the policy on Piracy.

Failure to remove such software will result in your topic being closed and no further assistance being provided.

<====><====><====><====><====><====><====><====>

Next................

Please download and run RogueKiller 32 bit to your desktop.

RogueKiller<---use this one for 64 bit systems

Which system am I using?

Quit all running programs.

For Windows XP, double-click to start.

For Vista or Windows 7-8, do a right-click on the program, select Run as Administrator to start, & when prompted Allow to run.

Click Scan to scan the system.

When the scan completes > Close out the program > Don't Fix anything!

Don't run any other options, they're not all bad!!!!!!!

Post back the report which should be located on your desktop.

(please don't put logs in code or quotes and use the default font)

MrC

Note:

Please read all of my instructions completely including these.

Make sure system restore is turned on and running, please create a new restore point

Make sure you're subscribed to this topic: Click on the Follow This Topic Button (at the top right of this page), make sure that the Receive notification box is checked and that it is set to Instantly

Removing malware can be unpredictable...unlikely but things can go very wrong! Backup any files that cannot be replaced. You can copy them to a CD/DVD, external drive or a pen drive

<+>Please don't run any other scans, download, install or uninstall any programs while I'm working with you.

<+>The removal of malware isn't instantaneous, please be patient.

<+>When we are done, I'll give to instructions on how to cleanup all the tools and logs

<+>Please stick with me until I give you the "all clear" and Please don't waste my time by leaving before that.

------->Your topic will be closed if you haven't replied within 3 days!<--------

(If I don't respond within 24 hours, please send me a PM)

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Malwarebytes Anti-Malware 1.75.0.1300

www.malwarebytes.org

 

Database version: v2014.02.28.09

 

Windows 7 Service Pack 1 x64 NTFS

Internet Explorer 11.0.9600.16518

Helen :: HELEN-HP [administrator]

 

28/02/2014 19:20:38

mbam-log-2014-02-28 (19-20-38).txt

 

Scan type: Quick scan

Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM

Scan options disabled: P2P

Objects scanned: 214742

Time elapsed: 9 minute(s), 15 second(s)

 

Memory Processes Detected: 0

(No malicious items detected)

 

Memory Modules Detected: 0

(No malicious items detected)

 

Registry Keys Detected: 0

(No malicious items detected)

 

Registry Values Detected: 0

(No malicious items detected)

 

Registry Data Items Detected: 0

(No malicious items detected)

 

Folders Detected: 0

(No malicious items detected)

 

Files Detected: 0

(No malicious items detected)

 

(end)

 

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DDS (Ver_2012-11-20.01) - NTFS_AMD64 

Internet Explorer: 11.0.9600.16518  BrowserJavaVersion: 10.25.2

Run by Helen at 19:43:38 on 2014-02-28

Microsoft Windows 7 Home Premium   6.1.7601.1.1252.44.1033.18.7657.5464 [GMT 0:00]

.

AV: Norton Internet Security *Enabled/Updated* {63DF5164-9100-186D-2187-8DC619EFD8BF}

SP: Windows Defender *Disabled/Outdated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}

SP: Norton Internet Security *Enabled/Updated* {D8BEB080-B73A-17E3-1B37-B6B462689202}

FW: Norton Internet Security *Enabled* {5BE4D041-DB6F-1935-0AD8-24F3E73C9FC4}

.

============== Running Processes ===============

.

C:\Windows\system32\lsm.exe

C:\Windows\system32\svchost.exe -k DcomLaunch

C:\Windows\system32\svchost.exe -k RPCSS

C:\Windows\system32\atiesrxx.exe

C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted

C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted

C:\Windows\system32\svchost.exe -k LocalService

C:\Windows\system32\svchost.exe -k netsvcs

C:\Program Files\IDT\WDM\STacSV64.exe

C:\Windows\system32\svchost.exe -k GPSvcGroup

C:\Windows\system32\svchost.exe -k NetworkService

C:\Windows\System32\spoolsv.exe

C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork

C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe

C:\Program Files\ATI Technologies\ATI.ACE\Fuel\Fuel.Service.exe

C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe

C:\Program Files (x86)\Microsoft\BingBar\SeaPort.EXE

C:\Program Files\Bonjour\mDNSResponder.exe

C:\Program Files (x86)\Skype\Toolbars\AutoUpdate\SkypeC2CAutoUpdateSvc.exe

C:\Program Files (x86)\Skype\Toolbars\PNRSvc\SkypeC2CPNRSvc.exe

C:\Program Files (x86)\Norton Utilities 15\Tools\Disk Doctor\DiskDoctorSrv.exe

C:\Windows\SysWOW64\ezSharedSvcHost.exe

C:\Program Files\Hewlett-Packard\HP Client Services\HPClientServices.exe

C:\Program Files (x86)\Hewlett-Packard\Shared\HPDrvMntSvc.exe

C:\Program Files (x86)\Hewlett-Packard\HP Quick Launch\HPWMISVC.exe

C:\Program Files (x86)\Realtek\Realtek PCIE Card Reader\RIconMan.exe

C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamscheduler.exe

C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamservice.exe

C:\Program Files (x86)\Norton Internet Security\Engine\20.4.0.40\ccSvcHst.exe

C:\Program Files (x86)\Microsoft Application Virtualization Client\sftvsa.exe

C:\Program Files (x86)\Norton Utilities 15\Tools\SpeedDisk\SpeedDiskSrv.exe

C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE

C:\Program Files (x86)\Microsoft Application Virtualization Client\sftlist.exe

C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe

C:\Program Files (x86)\Common Files\Microsoft Shared\Virtualization Handler\CVHSVC.EXE

C:\Windows\system32\SearchIndexer.exe

C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted

C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation

C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\hpsa_service.exe

C:\Windows\system32\atieclxx.exe

C:\Windows\system32\taskhost.exe

C:\Program Files (x86)\Norton Utilities 15\Tools\Disk Doctor\DiskDoctorSrvProxy.exe

C:\Windows\system32\Dwm.exe

C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamgui.exe

C:\Windows\Explorer.EXE

C:\Program Files\Synaptics\SynTP\SynTPEnh.exe

C:\Program Files\IDT\WDM\sttray64.exe

C:\Users\Helen\AppData\Roaming\Spotify\Data\SpotifyWebHelper.exe

C:\Program Files\Hewlett-Packard\HP LaunchBox\HPTaskBar1.exe

C:\Users\Helen\AppData\Roaming\Dropbox\bin\Dropbox.exe

C:\Program Files\Hewlett-Packard\HP LaunchBox\HPTaskBar2.exe

C:\Program Files (x86)\Norton Internet Security\Engine\20.4.0.40\ccSvcHst.exe

C:\Program Files (x86)\Norton Utilities 15\Tools\SpeedDisk\SpeedDiskSrvProxy.exe

C:\Program Files (x86)\Hewlett-Packard\HP QuickWeb\hpqwutils.exe

C:\PROGRAM FILES\SYNAPTICS\SYNTP\SYNTPHELPER.EXE

C:\Program Files (x86)\Hewlett-Packard\HP On Screen Display\HPOSD.exe

C:\Program Files (x86)\iTunes\iTunesHelper.exe

C:\Program Files (x86)\Hewlett-Packard\HP Quick Launch\HPMSGSVC.exe

C:\Program Files (x86)\DivX\DivX Update\DivXUpdate.exe

C:\Windows\system32\wbem\wmiprvse.exe

C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe

C:\ProgramData\Easybits Magic Desktop for HP\mdhpSUN.exe

C:\Program Files\iPod\bin\iPodService.exe

C:\Program Files\Windows Media Player\wmpnetwk.exe

C:\Windows\system32\taskeng.exe

C:\Program Files (x86)\CyberLink\YouCam\YCMMirage.exe

C:\Program Files (x86)\Hewlett-Packard\Shared\hpqWmiEx.exe

C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\MOM.exe

C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CCC.exe

C:\Windows\system32\svchost.exe -k SDRSVC

C:\Windows\Microsoft.Net\Framework64\v3.0\WPF\PresentationFontCache.exe

C:\Program Files (x86)\Internet Explorer\IELowutil.exe

C:\Users\Helen\AppData\Local\Google\Chrome\Application\chrome.exe

C:\Users\Helen\AppData\Local\Google\Chrome\Application\chrome.exe

C:\Users\Helen\AppData\Local\Google\Chrome\Application\chrome.exe

C:\Users\Helen\AppData\Local\Google\Chrome\Application\chrome.exe

C:\Users\Helen\AppData\Local\Google\Chrome\Application\chrome.exe

C:\Users\Helen\AppData\Local\Google\Chrome\Application\chrome.exe

C:\Windows\system32\AUDIODG.EXE

C:\Windows\system32\msfeedssync.exe

C:\Windows\system32\wbem\wmiprvse.exe

C:\Windows\System32\cscript.exe

.

============== Pseudo HJT Report ===============

.

mWinlogon: Userinit = userinit.exe,

BHO: DivX Plus Web Player HTML5 <video>: {326E768D-4182-46FD-9C16-1449A49795F4} - C:\Program Files (x86)\DivX\DivX Plus Web Player\ie\DivXHTML5\DivXHTML5.dll

BHO: Norton Identity Protection: {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:\Program Files (x86)\Norton Internet Security\Engine\20.4.0.40\coieplg.dll

BHO: SteadyVideoBHO Class: {6C680BAE-655C-4E3D-8FC4-E6A520C3D928} - C:\Program Files (x86)\AMD\SteadyVideo\SteadyVideo.dll

BHO: Norton Vulnerability Protection: {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\Program Files (x86)\Norton Internet Security\Engine\20.4.0.40\ips\ipsbho.dll

BHO: Java Plug-In SSV Helper: {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files (x86)\Java\jre7\bin\ssv.dll

BHO: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll

BHO: Skype Browser Helper: {AE805869-2E5C-4ED4-8F7B-F1F7851A4497} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dll

BHO: Bing Bar Helper: {d2ce3e00-f94a-4740-988e-03dc2f38c34f} - 

BHO: Java Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre7\bin\jp2ssv.dll

BHO: HP Network Check Helper: {E76FD755-C1BA-4DCB-9F13-99BD91223ADE} - C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\Resources\HPNetworkCheck\HPNetworkCheckPlugin.dll

TB: Bing Bar: {8dcb7100-df86-4384-8842-8fa844297b3f} - 

TB: Norton Toolbar: {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files (x86)\Norton Internet Security\Engine\20.4.0.40\coieplg.dll

uRun: [Google Update] "C:\Users\Helen\AppData\Local\Google\Update\GoogleUpdate.exe" /c

uRun: [spotify] "C:\Users\Helen\AppData\Roaming\Spotify\Spotify.exe" /uri spotify:autostart

uRun: [spotify Web Helper] "C:\Users\Helen\AppData\Roaming\Spotify\Data\SpotifyWebHelper.exe"

mRun: [startCCC] "C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe" MSRun

mRun: [HPQuickWebProxy] "C:\Program Files (x86)\Hewlett-Packard\HP QuickWeb\hpqwutils.exe"

mRun: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"

mRun: [HPOSD] C:\Program Files (x86)\Hewlett-Packard\HP On Screen Display\HPOSD.exe

mRun: [Easybits Recovery] C:\Program Files (x86)\EasyBits For Kids\ezRecover.exe

mRun: [APSDaemon] "C:\Program Files (x86)\Common Files\Apple\Apple Application Support\APSDaemon.exe"

mRun: [iTunesHelper] "C:\Program Files (x86)\iTunes\iTunesHelper.exe"

mRun: [HP Quick Launch] C:\Program Files (x86)\Hewlett-Packard\HP Quick Launch\HPMSGSVC.exe

mRun: [DivXUpdate] "C:\Program Files (x86)\DivX\DivX Update\DivXUpdate.exe" /CHECKNOW

mRun: [QuickTime Task] "C:\Program Files (x86)\QuickTime\QTTask.exe" -atboottime

mRun: [sunJavaUpdateSched] "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe"

mRun: [Magic Desktop for HP notification] "C:\ProgramData\Easybits Magic Desktop for HP\mdhpSUN.exe"

StartupFolder: C:\Users\Helen\AppData\Roaming\MICROS~1\Windows\STARTM~1\Programs\Startup\Dropbox.lnk - C:\Users\Helen\AppData\Roaming\Dropbox\bin\Dropbox.exe

StartupFolder: C:\PROGRA~3\MICROS~1\Windows\STARTM~1\Programs\Startup\MICROS~1.LNK - C:\Program Files (x86)\Microsoft Office\Office10\OSA.EXE

mPolicies-Explorer: NoActiveDesktop = dword:1

mPolicies-Explorer: NoActiveDesktopChanges = dword:1

mPolicies-Explorer: EnableShellExecuteHooks = dword:1

mPolicies-System: ConsentPromptBehaviorAdmin = dword:5

mPolicies-System: ConsentPromptBehaviorUser = dword:3

mPolicies-System: EnableUIADesktopToggle = dword:0

IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll

IE: {25510184-5A38-4A99-B273-DCA8EEF6CD08} - C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\Resources\HPNetworkCheck\NCLauncherFromIE.exe

IE: {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dll

IE: {A95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\Program Files (x86)\Evernote\Evernote\EvernoteIE.dll/204

TCP: NameServer = 192.168.1.1

TCP: Interfaces\{A154218C-0EAB-4599-802D-88C485E4EEEF} : DHCPNameServer = 192.168.1.1

TCP: Interfaces\{A154218C-0EAB-4599-802D-88C485E4EEEF}\2445F40756E6A7F6E656D284 : DHCPNameServer = 192.168.22.22 192.168.22.23

Filter: video/mp4 - {20C75730-7C25-476B-95DC-C65810F9E489} - C:\Program Files (x86)\AMD\SteadyVideo\VideoMIMEFilter.dll

Filter: video/x-flv - {20C75730-7C25-476B-95DC-C65810F9E489} - C:\Program Files (x86)\AMD\SteadyVideo\VideoMIMEFilter.dll

Handler: skype-ie-addon-data - {91774881-D725-4E58-B298-07617B9B86A8} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dll

Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\Program Files (x86)\Common Files\Skype\Skype4COM.dll

Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - C:\Program Files (x86)\Windows Live\Photo Gallery\AlbumDownloadProtocolHandler.dll

SSODL: WebCheck - <orphaned>

SEH: EasyBits ShellExecute Hook - {E54729E8-BB3D-4270-9D49-7389EA579090} - C:\Windows\SysWOW64\ezUPBHook.dll

mASetup: {F5E7D9AF-60F6-4A30-87E3-4EA94D322CE1} - msiexec /fu {F5E7D9AF-60F6-4A30-87E3-4EA94D322CE1} /qn

x64-BHO: SteadyVideoBHO Class: {6C680BAE-655C-4E3D-8FC4-E6A520C3D928} - C:\Program Files\AMD\SteadyVideo\SteadyVideo.dll

x64-BHO: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll

x64-BHO: Skype add-on for Internet Explorer: {AE805869-2E5C-4ED4-8F7B-F1F7851A4497} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer x64\skypeieplugin.dll

x64-BHO: HP Network Check Helper: {E76FD755-C1BA-4DCB-9F13-99BD91223ADE} - C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\Resources\HPNetworkCheck\HPNetworkCheckPluginx64.dll

x64-Run: [synTPEnh] C:\Program Files (x86)\Synaptics\SynTP\SynTPEnh.exe

x64-Run: [sysTrayApp] C:\Program Files\IDT\WDM\sttray64.exe

x64-Run: [setDefault] C:\Program Files\Hewlett-Packard\HP LaunchBox\SetDefault.exe

x64-RunOnce: [NCPluginUpdater] "C:\Program Files (x86)\Hewlett-Packard\HP Health Check\ActiveCheck\product_line\NCPluginUpdater.exe" Update

x64-IE: {25510184-5A38-4A99-B273-DCA8EEF6CD08} - C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\Resources\HPNetworkCheck\NCLauncherFromIE.exe

x64-IE: {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer x64\skypeieplugin.dll

x64-Filter: video/mp4 - {20C75730-7C25-476B-95DC-C65810F9E489} - C:\Program Files\AMD\SteadyVideo\VideoMIMEFilter.dll

x64-Filter: video/x-flv - {20C75730-7C25-476B-95DC-C65810F9E489} - C:\Program Files\AMD\SteadyVideo\VideoMIMEFilter.dll

x64-Handler: skype-ie-addon-data - {91774881-D725-4E58-B298-07617B9B86A8} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer x64\skypeieplugin.dll

x64-Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - <orphaned>

x64-Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - <orphaned>

x64-SSODL: WebCheck - <orphaned>

.

============= SERVICES / DRIVERS ===============

.

R0 amd_sata;amd_sata;C:\Windows\System32\drivers\amd_sata.sys [2011-6-17 79488]

R0 amd_xata;amd_xata;C:\Windows\System32\drivers\amd_xata.sys [2011-6-17 40064]

R0 RapportKE64;RapportKE64;C:\Windows\System32\drivers\RapportKE64.sys [2012-4-12 316312]

R0 SymDS;Symantec Data Store;C:\Windows\System32\drivers\NISx64\1404000.028\symds64.sys [2013-6-17 493656]

R0 SymEFA;Symantec Extended File Attributes;C:\Windows\System32\drivers\NISx64\1404000.028\symefa64.sys [2013-6-17 1139800]

R1 BHDrvx64;BHDrvx64;C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_20.2.0.19\Definitions\BASHDefs\20140214.001\BHDrvx64.sys [2014-2-19 1526488]

R1 ccSet_NIS;Norton Internet Security Settings Manager;C:\Windows\System32\drivers\NISx64\1404000.028\ccsetx64.sys [2013-6-17 169048]

R1 IDSVia64;IDSVia64;C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_20.2.0.19\Definitions\IPSDefs\20140227.001\IDSviA64.sys [2014-2-28 521944]

R1 RapportCerberus_59849;RapportCerberus_59849;C:\ProgramData\Trusteer\Rapport\store\exts\RapportCerberus\baseline\RapportCerberus64_59849.sys [2013-12-11 606672]

R1 RapportEI64;RapportEI64;C:\Program Files (x86)\Trusteer\Rapport\bin\x64\RapportEI64.sys [2014-2-10 282712]

R1 RapportPG64;RapportPG64;C:\Program Files (x86)\Trusteer\Rapport\bin\x64\RapportPG64.sys [2014-2-10 397848]

R1 SymIRON;Symantec Iron Driver;C:\Windows\System32\drivers\NISx64\1404000.028\ironx64.sys [2013-6-17 224416]

R1 SymNetS;Symantec Network Security WFP Driver;C:\Windows\System32\drivers\NISx64\1404000.028\symnets.sys [2013-6-17 433752]

R2 AMD External Events Utility;AMD External Events Utility;C:\Windows\System32\atiesrxx.exe [2011-9-29 204288]

R2 AMD FUEL Service;AMD FUEL Service;C:\Program Files\ATI Technologies\ATI.ACE\Fuel\Fuel.Service.exe [2011-9-28 361984]

R2 BBUpdate;BBUpdate;C:\Program Files (x86)\Microsoft\BingBar\SeaPort.EXE [2011-7-20 249648]

R2 c2cautoupdatesvc;Skype Click to Call Updater;C:\Program Files (x86)\Skype\Toolbars\AutoUpdate\SkypeC2CAutoUpdateSvc.exe [2014-1-3 1363616]

R2 c2cpnrsvc;Skype Click to Call PNR Service;C:\Program Files (x86)\Skype\Toolbars\PNRSvc\SkypeC2CPNRSvc.exe [2014-1-3 1748640]

R2 cvhsvc;Client Virtualization Handler;C:\Program Files (x86)\Common Files\microsoft shared\Virtualization Handler\CVHSVC.EXE [2013-4-22 822504]

R2 DiskDoctorService;Norton Disk Doctor Service;C:\Program Files (x86)\Norton Utilities 15\Tools\Disk Doctor\DiskDoctorSrv.exe [2012-6-8 1029480]

R2 ezSharedSvc;Easybits Services for Windows;C:\Windows\System32\ezSharedSvcHost.exe --> C:\Windows\System32\ezSharedSvcHost.exe [?]

R2 HP Support Assistant Service;HP Support Assistant Service;C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\HPSA_Service.exe [2013-11-4 92160]

R2 HPClientSvc;HP Client Services;C:\Program Files\Hewlett-Packard\HP Client Services\HPClientServices.exe [2010-10-11 346168]

R2 HPDrvMntSvc.exe;HP Quick Synchronization Service;C:\Program Files (x86)\Hewlett-Packard\Shared\HPDrvMntSvc.exe [2013-5-13 270624]

R2 HPWMISVC;HPWMISVC;C:\Program Files (x86)\Hewlett-Packard\HP Quick Launch\HPWMISVC.exe [2012-3-5 35200]

R2 IconMan_R;IconMan_R;C:\Program Files (x86)\Realtek\Realtek PCIE Card Reader\RIconMan.exe [2011-12-25 2413056]

R2 MBAMScheduler;MBAMScheduler;C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamscheduler.exe [2013-7-20 418376]

R2 MBAMService;MBAMService;C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamservice.exe [2013-7-20 701512]

R2 NIS;Norton Internet Security;C:\Program Files (x86)\Norton Internet Security\Engine\20.4.0.40\ccsvchst.exe [2013-6-17 144368]

R2 sftlist;Application Virtualization Client;C:\Program Files (x86)\Microsoft Application Virtualization Client\sftlist.exe [2013-6-26 523944]

R2 SpeedDiskService;Norton SpeedDisk Service;C:\Program Files (x86)\Norton Utilities 15\Tools\SpeedDisk\SpeedDiskSrv.exe [2012-6-8 1037672]

R3 amdiox64;AMD IO Driver;C:\Windows\System32\drivers\amdiox64.sys [2011-12-25 46136]

R3 AtiHDAudioService;ATI Function Driver for HD Audio Service;C:\Windows\System32\drivers\AtihdW76.sys [2011-3-30 114704]

R3 clwvd;CyberLink WebCam Virtual Driver;C:\Windows\System32\drivers\clwvd.sys [2010-7-28 31088]

R3 EraserUtilRebootDrv;EraserUtilRebootDrv;C:\Program Files (x86)\Common Files\Symantec Shared\EENGINE\EraserUtilRebootDrv.sys [2013-11-21 137648]

R3 MBAMProtector;MBAMProtector;C:\Windows\System32\drivers\mbam.sys [2013-7-20 25928]

R3 RapportIaso;RapportIaso;C:\ProgramData\Trusteer\Rapport\store\exts\RapportMS\baseline\RapportIaso64.sys [2013-2-21 233336]

R3 RSPCIESTOR;Realtek PCIE CardReader Driver;C:\Windows\System32\drivers\RtsPStor.sys [2011-12-25 338536]

R3 RTL8167;Realtek 8167 NT Driver;C:\Windows\System32\drivers\Rt64win7.sys [2011-6-10 539240]

R3 RTL8192Ce;Realtek Wireless LAN 802.11n PCI-E NIC Driver;C:\Windows\System32\drivers\rtl8192ce.sys [2011-12-25 878184]

R3 Sftfs;Sftfs;C:\Windows\System32\drivers\Sftfslh.sys [2013-6-26 767144]

R3 Sftplay;Sftplay;C:\Windows\System32\drivers\Sftplaylh.sys [2013-6-26 273576]

R3 Sftredir;Sftredir;C:\Windows\System32\drivers\Sftredirlh.sys [2013-6-26 28840]

R3 Sftvol;Sftvol;C:\Windows\System32\drivers\Sftvollh.sys [2013-6-26 23208]

R3 sftvsa;Application Virtualization Service Agent;C:\Program Files (x86)\Microsoft Application Virtualization Client\sftvsa.exe [2013-6-26 207528]

R3 usbfilter;AMD USB Filter Driver;C:\Windows\System32\drivers\usbfilter.sys [2011-12-25 53376]

S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe [2013-9-11 105144]

S2 clr_optimization_v4.0.30319_64;Microsoft .NET Framework NGEN v4.0.30319_X64;C:\Windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe [2013-9-11 124088]

S2 RapportMgmtService;Rapport Management Service;C:\Program Files (x86)\Trusteer\Rapport\bin\RapportMgmtService.exe [2014-2-10 1444120]

S2 SkypeUpdate;Skype Updater;C:\Program Files (x86)\Skype\Updater\Updater.exe [2013-6-3 162408]

S3 BBSvc;Bing Bar Update Service;C:\Program Files (x86)\Microsoft\BingBar\BBSvc.EXE [2011-8-1 195320]

S3 dg_ssudbus;SAMSUNG Mobile USB Composite Device Driver (DEVGURU Ver.);C:\Windows\System32\drivers\ssudbus.sys [2012-9-19 102368]

S3 GamesAppIntegrationService;GamesAppIntegrationService;C:\Program Files (x86)\WildTangent Games\App\GamesAppIntegrationService.exe [2013-10-7 240736]

S3 GamesAppService;GamesAppService;C:\Program Files (x86)\WildTangent Games\App\GamesAppService.exe [2010-10-12 206072]

S3 IEEtwCollectorService;Internet Explorer ETW Collector Service;C:\Windows\System32\ieetwcollector.exe [2014-2-14 111616]

S3 SrvHsfHDA;SrvHsfHDA;C:\Windows\System32\drivers\VSTAZL6.SYS [2009-7-13 292864]

S3 SrvHsfV92;SrvHsfV92;C:\Windows\System32\drivers\VSTDPV6.SYS [2009-7-13 1485312]

S3 SrvHsfWinac;SrvHsfWinac;C:\Windows\System32\drivers\VSTCNXT6.SYS [2009-7-13 740864]

S3 ssudmdm;SAMSUNG  Mobile USB Modem Drivers (DEVGURU Ver.);C:\Windows\System32\drivers\ssudmdm.sys [2012-9-19 203104]

S3 SymDSMon;SymDSMon;C:\Windows\System32\drivers\SymDSMon.sys [2012-6-8 191232]

S3 SYMSpeedDisk;SYMSpeedDisk;C:\Windows\System32\drivers\SymSpeedDisk.sys [2012-6-8 163384]

S3 TsUsbFlt;TsUsbFlt;C:\Windows\System32\drivers\TsUsbFlt.sys [2010-11-21 59392]

S3 TsUsbGD;Remote Desktop Generic USB Device;C:\Windows\System32\drivers\TsUsbGD.sys [2010-11-21 31232]

S3 USBAAPL64;Apple Mobile USB Driver;C:\Windows\System32\drivers\usbaapl64.sys [2012-2-15 52736]

S3 WatAdminSvc;Windows Activation Technologies Service;C:\Windows\System32\Wat\WatAdminSvc.exe [2012-4-13 1255736]

S4 wlcrasvc;Windows Live Mesh remote connections service;C:\Program Files\Windows Live\Mesh\wlcrasvc.exe [2010-9-23 57184]

.

=============== Created Last 30 ================

.

2014-02-27 17:32:15 -------- d-----w- C:\Windows\Migration

2014-02-16 15:53:36 454656 ----a-w- C:\Windows\SysWow64\vbscript.dll

2014-02-16 15:53:35 548864 ----a-w- C:\Windows\System32\vbscript.dll

2014-02-14 17:02:59 4244480 ----a-w- C:\Windows\SysWow64\jscript9.dll

2014-02-14 17:02:58 5768704 ----a-w- C:\Windows\System32\jscript9.dll

2014-02-13 17:27:16 1882112 ----a-w- C:\Windows\System32\msxml3.dll

2014-02-13 17:27:15 2048 ----a-w- C:\Windows\SysWow64\msxml3r.dll

2014-02-13 17:27:15 2048 ----a-w- C:\Windows\System32\msxml3r.dll

2014-02-13 17:27:15 1237504 ----a-w- C:\Windows\SysWow64\msxml3.dll

.

==================== Find3M  ====================

.

2014-02-20 19:37:40 71048 ----a-w- C:\Windows\SysWow64\FlashPlayerCPLApp.cpl

2014-02-20 19:37:40 692616 ----a-w- C:\Windows\SysWow64\FlashPlayerApp.exe

2014-02-10 11:35:40 316312 ----a-w- C:\Windows\System32\drivers\RapportKE64.sys

2014-02-06 11:30:46 2724864 ----a-w- C:\Windows\System32\mshtml.tlb

2014-02-06 11:30:12 4096 ----a-w- C:\Windows\System32\ieetwcollectorres.dll

2014-02-06 11:07:39 66048 ----a-w- C:\Windows\System32\iesetup.dll

2014-02-06 11:06:47 48640 ----a-w- C:\Windows\System32\ieetwproxystub.dll

2014-02-06 10:49:03 139264 ----a-w- C:\Windows\System32\ieUnatt.exe

2014-02-06 10:48:45 111616 ----a-w- C:\Windows\System32\ieetwcollector.exe

2014-02-06 10:48:11 708608 ----a-w- C:\Windows\System32\jscript9diag.dll

2014-02-06 10:20:26 2724864 ----a-w- C:\Windows\SysWow64\mshtml.tlb

2014-02-06 10:01:36 61952 ----a-w- C:\Windows\SysWow64\iesetup.dll

2014-02-06 10:00:46 51200 ----a-w- C:\Windows\SysWow64\ieetwproxystub.dll

2014-02-06 09:50:32 2041856 ----a-w- C:\Windows\System32\inetcpl.cpl

2014-02-06 09:47:22 112128 ----a-w- C:\Windows\SysWow64\ieUnatt.exe

2014-02-06 09:46:27 553472 ----a-w- C:\Windows\SysWow64\jscript9diag.dll

2014-02-06 09:24:52 2334208 ----a-w- C:\Windows\System32\wininet.dll

2014-02-06 09:09:30 1964032 ----a-w- C:\Windows\SysWow64\inetcpl.cpl

2014-02-06 08:41:35 1820160 ----a-w- C:\Windows\SysWow64\wininet.dll

2013-12-24 23:09:41 1987584 ----a-w- C:\Windows\SysWow64\d3d10warp.dll

2013-12-24 22:48:32 2565120 ----a-w- C:\Windows\System32\d3d10warp.dll

2013-12-04 16:37:59 942592 ----a-w- C:\Windows\System32\jsIntl.dll

2013-12-04 02:27:33 485888 ----a-w- C:\Windows\System32\secproc_isv.dll

2013-12-04 02:27:33 123392 ----a-w- C:\Windows\System32\secproc_ssp_isv.dll

2013-12-04 02:27:33 123392 ----a-w- C:\Windows\System32\secproc_ssp.dll

2013-12-04 02:27:16 488448 ----a-w- C:\Windows\System32\secproc.dll

2013-12-04 02:26:32 528384 ----a-w- C:\Windows\System32\msdrm.dll

2013-12-04 02:16:51 658432 ----a-w- C:\Windows\System32\RMActivate_isv.exe

2013-12-04 02:16:51 626176 ----a-w- C:\Windows\System32\RMActivate.exe

2013-12-04 02:16:50 552960 ----a-w- C:\Windows\System32\RMActivate_ssp_isv.exe

2013-12-04 02:16:48 553984 ----a-w- C:\Windows\System32\RMActivate_ssp.exe

2013-12-04 02:03:20 87040 ----a-w- C:\Windows\SysWow64\secproc_ssp_isv.dll

2013-12-04 02:03:20 87040 ----a-w- C:\Windows\SysWow64\secproc_ssp.dll

2013-12-04 02:03:20 423936 ----a-w- C:\Windows\SysWow64\secproc_isv.dll

2013-12-04 02:03:08 428032 ----a-w- C:\Windows\SysWow64\secproc.dll

2013-12-04 02:02:06 390144 ----a-w- C:\Windows\SysWow64\msdrm.dll

2013-12-04 01:54:14 510976 ----a-w- C:\Windows\SysWow64\RMActivate_ssp.exe

2013-12-04 01:54:10 594944 ----a-w- C:\Windows\SysWow64\RMActivate_isv.exe

2013-12-04 01:54:09 572416 ----a-w- C:\Windows\SysWow64\RMActivate.exe

2013-12-04 01:54:06 508928 ----a-w- C:\Windows\SysWow64\RMActivate_ssp_isv.exe

.

============= FINISH: 19:44:32.99 ===============

 

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.

UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.

IF REQUESTED, ZIP IT UP & ATTACH IT

.

DDS (Ver_2012-11-20.01)

.

Microsoft Windows 7 Home Premium 

Boot Device: \Device\HarddiskVolume1

Install Date: 10/04/2012 17:07:25

System Uptime: 28/02/2014 16:53:36 (3 hours ago)

.

Motherboard: Hewlett-Packard |  | 3566

Processor: AMD E2-3000M APU with Radeon HD Graphics | Socket FS1 | 1800/100mhz

.

==== Disk Partitions =========================

.

C: is FIXED (NTFS) - 675 GiB total, 468.287 GiB free.

D: is FIXED (NTFS) - 20 GiB total, 2.145 GiB free.

E: is FIXED (FAT32) - 4 GiB total, 1.077 GiB free.

F: is CDROM ()

.

==== Disabled Device Manager Items =============

.

==== System Restore Points ===================

.

RP250: 22/02/2014 16:02:42 - Installed Rapport

RP251: 22/02/2014 19:02:01 - Made by Norton Utilities                                        äå

RP252: 23/02/2014 19:25:59 - Made by Norton Utilities                                        äå

RP253: 24/02/2014 19:28:14 - Made by Norton Utilities                                        äå

RP254: 26/02/2014 19:09:35 - Made by Norton Utilities                                        äå

RP255: 27/02/2014 17:16:38 - Windows Update

RP256: 28/02/2014 19:14:38 - Made by Norton Utilities                                        äå

RP257: 28/02/2014 19:16:59 - System check after possible infection

.

==== Installed Programs ======================

.

Add or Remove Adobe Creative Suite 3 Design Premium

Adobe AIR

Adobe Anchor Service CS3

Adobe Asset Services CS3

Adobe Bridge CS3

Adobe Bridge Start Meeting

Adobe BridgeTalk Plugin CS3

Adobe Camera Raw 4.0

Adobe CMaps

Adobe Color - Photoshop Specific

Adobe Color Common Settings

Adobe Color EU Recommended Settings

Adobe Color JA Extra Settings

Adobe Color NA Extra Settings

Adobe Creative Suite 3 Design Premium

Adobe Default Language CS3

Adobe Device Central CS3

Adobe ExtendScript Toolkit 2

Adobe Extension Manager CS3

Adobe Flash Player 12 ActiveX

Adobe Flash Player 9 Plugin

Adobe Fonts All

Adobe Help Viewer CS3

Adobe Illustrator CS3

Adobe InDesign CS3

Adobe InDesign CS3 Icon Handler

Adobe Linguistics CS3

Adobe MotionPicture Color Files

Adobe PDF Library Files

Adobe Photoshop CS3

Adobe Reader X (10.1.9) MUI

Adobe Setup

Adobe Shockwave Player 12.0

Adobe SING CS3

Adobe Stock Photos CS3

Adobe Type Support

Adobe Update Manager CS3

Adobe Version Cue CS3 Client

Adobe WAS CS3

Adobe WinSoft Linguistics Plugin

Adobe XMP Panels CS3

AHV content for Acrobat and Flash

Amazon MP3 Downloader 1.0.17

AMD APP SDK Runtime

AMD Catalyst Install Manager

AMD Fuel

AMD Media Foundation Decoders

AMD Steady Video Plug-In 

AMD System Monitor

AMD VISION Engine Control Center

Apple Application Support

Apple Mobile Device Support

Apple Software Update

Bejeweled 3

Bing Bar

Blackhawk Striker 2

Blio

Bonjour

Canon MP250 series MP Drivers

Catalyst Control Center - Branding

Catalyst Control Center Graphics Previews Common

Catalyst Control Center InstallProxy

Catalyst Control Center Localization All

ccc-utility64

CCC Help Chinese Standard

CCC Help Chinese Traditional

CCC Help Czech

CCC Help Danish

CCC Help Dutch

CCC Help English

CCC Help Finnish

CCC Help French

CCC Help German

CCC Help Greek

CCC Help Hungarian

CCC Help Italian

CCC Help Japanese

CCC Help Korean

CCC Help Norwegian

CCC Help Polish

CCC Help Portuguese

CCC Help Russian

CCC Help Spanish

CCC Help Swedish

CCC Help Thai

CCC Help Turkish

Chuzzle Deluxe

Cisco EAP-FAST Module

Cisco LEAP Module

Cisco PEAP Module

Cradle of Rome 2

CyberLink YouCam

D3DX10

DivX Setup

Dora's World Adventure

Dropbox

ESU for Microsoft Windows 7 SP1

Evernote v. 4.2.3

Fanfiction Downloader v3.7

Farm Frenzy

Farmscapes

FATE

Final Drive Fury

Google Chrome

HandBrake 0.9.6

Hewlett-Packard ACLM.NET v1.2.2.3

Hoyle Card Games

HP Auto

HP Client Services

HP Customer Experience Enhancements

HP Documentation

HP Games

HP Launch Box

HP On Screen Display

HP Power Manager

HP Quick Launch

HP QuickWeb

HP Recovery Manager

HP Security Assistant

HP Setup

HP Setup Manager

HP Software Framework

HP Support Assistant

IDT Audio

iTunes

Java 7 Update 25

Java Auto Updater

JavaFX 2.1.1

Jewel Match 3

Jewel Quest Mysteries: The Seventh Gate Collector's Edition

John Deere Drive Green

Junk Mail filter update

Letters from Nowhere 2

Luxor HD

Magic Desktop

Mah Jong Medley

Malwarebytes Anti-Malware version 1.75.0.1300

Mesh Runtime

Microsoft .NET Framework 4.5.1

Microsoft Application Error Reporting

Microsoft Office 2010

Microsoft Office Click-to-Run 2010

Microsoft Office Starter 2010 - English

Microsoft Silverlight

Microsoft SQL Server 2005 Compact Edition [ENU]

Microsoft Visual C++ 2005 Redistributable

Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17

Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148

Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161

Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148

Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161

Microsoft Visual C++ 2010  x64 Redistributable - 10.0.30319

Microsoft Visual C++ 2010  x86 Redistributable - 10.0.30319

Microsoft Word 2002

Microsoft Works 2003 Setup Launcher

Microsoft Works 7.0

Microsoft Works Suite Add-in for Microsoft Word

MSVCRT

MSVCRT_amd64

MSXML 4.0 SP2 (KB954430)

MSXML 4.0 SP2 (KB973688)

Norton Internet Security

Norton Utilities 15

opensource

PDF Settings

Penguins!

Plants vs. Zombies - Game of the Year

PlayReady PC Runtime x86

Poker Superstars III

Polar Bowler

Polar Golfer

QuickTime

Rapport

Realtek Ethernet Controller Driver

Realtek PCIE Card Reader

REALTEK Wireless LAN Driver

RollerCoaster Tycoon 3: Platinum

Sainsburys MP3 Manager

Skype Click to Call

Skype™ 6.5

Spotify

swMSM

Synaptics Pointing Device Driver

The Treasures of Mystery Island: The Ghost Ship

Torchlight

Trusteer Endpoint Protection

Update Installer for WildTangent Games App

VC80CRTRedist - 8.0.50727.6195

Virtual Villagers 4 - The Tree of Life

VLC media player 2.0.3

WildTangent Games App for HP

Windows Live Communications Platform

Windows Live Essentials

Windows Live ID Sign-in Assistant

Windows Live Installer

Windows Live Language Selector

Windows Live Mail

Windows Live Mesh

Windows Live Mesh ActiveX Control for Remote Connections

Windows Live Messenger

Windows Live MIME IFilter

Windows Live Movie Maker

Windows Live Photo Common

Windows Live Photo Gallery

Windows Live PIMT Platform

Windows Live Remote Client

Windows Live Remote Client Resources

Windows Live Remote Service

Windows Live Remote Service Resources

Windows Live SOXE

Windows Live SOXE Definitions

Windows Live UX Platform

Windows Live UX Platform Language Pack

Windows Live Writer

Windows Live Writer Resources

WinRAR 5.01 (64-bit)

WinZip 16.5

Works Suite OS Pack

Zuma's Revenge

.

==== Event Viewer Messages From Past Week ========

.

28/02/2014 17:02:47, Error: Service Control Manager [7022]  - The Windows Update service hung on starting.

28/02/2014 17:01:45, Error: Service Control Manager [7034]  - The Rapport Management Service service terminated unexpectedly.  It has done this 1 time(s).

28/02/2014 16:54:26, Error: Microsoft-Windows-WLAN-AutoConfig [10000]  - WLAN Extensibility Module has failed to start. Module Path: C:\Windows\system32\Rtlihvs.dll Error Code: 126

.

==== End Of File ===========================

 

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RogueKiller V8.8.10 _x64_ [Feb 28 2014] by Adlice Software





 

Operating System : Windows 7 (6.1.7601 Service Pack 1) 64 bits version

Started in : Normal mode

User : Helen [Admin rights]

Mode : Scan -- Date : 02/28/2014 19:56:18

| ARK || FAK || MBR |

 

¤¤¤ Bad processes : 1 ¤¤¤

[sUSP PATH] mdhpSUN.exe -- C:\ProgramData\Easybits Magic Desktop for HP\mdhpSUN.exe [7] -> KILLED [TermProc]

 

¤¤¤ Registry Entries : 3 ¤¤¤

[RUN][sUSP PATH] HKLM\[...]\Wow6432Node\[...]\Run : Magic Desktop for HP notification ("C:\ProgramData\Easybits Magic Desktop for HP\mdhpSUN.exe" [7]) -> FOUND

[HJ DESK][PUM] HKLM\[...]\NewStartPanel : {59031a47-3f72-44a7-89c5-5595fe6b30ee} (1) -> FOUND

[HJ DESK][PUM] HKLM\[...]\NewStartPanel : {20D04FE0-3AEA-1069-A2D8-08002B30309D} (1) -> FOUND

 

¤¤¤ Scheduled tasks : 0 ¤¤¤

 

¤¤¤ Startup Entries : 0 ¤¤¤

 

¤¤¤ Web browsers : 0 ¤¤¤

 

¤¤¤ Browser Addons : 0 ¤¤¤

 

¤¤¤ Particular Files / Folders: ¤¤¤

 

¤¤¤ Driver : [NOT LOADED 0x0] ¤¤¤

 

¤¤¤ External Hives: ¤¤¤

 

¤¤¤ Infection :  ¤¤¤

 

¤¤¤ HOSTS File: ¤¤¤

--> %SystemRoot%\System32\drivers\etc\hosts

 

 

 

 

¤¤¤ MBR Check: ¤¤¤

 

+++++ PhysicalDrive0: (\\.\PHYSICALDRIVE0 @ IDE) Hitachi HTS547575A9E384 SATA Disk Device +++++

--- User ---

[MBR] c166a88b911496d2ebb3e2194044554f

[bSP] ad688a136b59c9b14840030d68dceb04 : Windows 7/8 MBR Code

Partition table:

0 - [ACTIVE] NTFS (0x07) [VISIBLE] Offset (sectors): 2048 | Size: 199 Mo

1 - [XXXXXX] NTFS (0x07) [VISIBLE] Offset (sectors): 409600 | Size: 690859 Mo

2 - [XXXXXX] NTFS (0x07) [VISIBLE] Offset (sectors): 1415288832 | Size: 20282 Mo

3 - [XXXXXX] FAT32-LBA (0x0c) [VISIBLE] Offset (sectors): 1456826368 | Size: 4062 Mo

User = LL1 ... OK!

User = LL2 ... OK!

 

Finished : << RKreport[0]_S_02282014_195618.txt >>

 

 

 

 

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Not much showing but lets run some scans to make sure you're clean.

Please read the directions carefully so you don't end up deleting something that is good!!

If in doubt about an entry....please ask or choose Skip!!!!

Don't Delete anything unless instructed to!

If you get the warning about a file UnsignedFile.Multi.Generic or LockedFile.Multi.Generic please choose

Skip and click on Continue

If a suspicious object is detected, the default action will be Skip, click on Continue

Please note that TDSSKiller can be run in safe mode if needed.

Please download the latest version of TDSSKiller from HERE and save it to your Desktop.

  • Doubleclick on TDSSKiller.exe to run the application, then click on Change parameters.

    image000q.png

  • Put a checkmark beside loaded modules.

    2012081514h0118.png

  • A reboot will be needed to apply the changes. Do it.
  • TDSSKiller will launch automatically after the reboot. Also your computer may seem very slow and unusable. This is normal. Give it enough time to load your background programs.
  • Then click on Change parameters in TDSSKiller.
  • Check all boxes then click OK.

    clip.jpg

  • Click the Start Scan button.

    19695967.jpg

  • The scan should take no longer than 2 minutes.
  • If a suspicious object is detected, the default action will be Skip, click on Continue.

    67776163.jpg

    Any entries like this: \Device\Harddisk0\DR0 ( TDSS File System ) - please choose Skip.

    If in doubt about an entry....please ask or choose Skip

  • If malicious objects are found, they will show in the Scan results - Select action for found objects and offer three options.

    Ensure Cure (default) is selected, then click Continue > Reboot now to finish the cleaning process.

    62117367.jpg

    Note: If Cure is not available, please choose Skip instead, do not choose Delete unless instructed.

  • A report will be created in your root directory, (usually C:\ folder) in the form of "TDSSKiller.[Version]_[Date]_[Time]_log.txt". Please copy and paste the contents of that file here. There may be 3 logs > so post or attach all of them.
  • Sometimes these logs can be very large, in that case please attach it or zip it up and attach it.

Here's a summary of what to do if you would like to print it out:

If in doubt about an entry....please ask or choose Skip

Don't Delete anything unless instructed to!

If a suspicious object is detected, the default action will be Skip, click on Continue

If you get the warning about a file UnsignedFile.Multi.Generic or LockedFile.Multi.Generic please choose

Skip and click on Continue

Any entries like this: \Device\Harddisk0\DR0 ( TDSS File System ) - please choose Skip.

If malicious objects are found, they will show in the Scan results and offer three (3) options.

Ensure Cure is selected, then click Continue => Reboot now to finish the cleaning process.

Note: If Cure is not available, please choose Skip instead, do not choose Delete unless instructed.

~~~~~~~~~~~~~~~~~~~~

You can attach the logs if they're too long:

Bottom right corner of this page.

reply1.jpg

New window that comes up.

replyer1.jpg

Next:

Please download and run ComboFix.

The most important things to remember when running it is to disable all your malware programs and run Combofix from your desktop.

Please visit this webpage for download links, and instructions for running ComboFix

http://www.bleepingcomputer.com/combofix/how-to-use-combofix

Please make sure you click download buttons that look similar to this, not "sponsored ad links":

bleep-crop.jpg

Ensure you have disabled all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

Information on disabling your malware programs can be found Here.

Make sure you run ComboFix from your desktop.

Give it at least 30-45 minutes to finish if needed.

Please include the C:\ComboFix.txt in your next reply for further review.

---------->NOTE<----------

If you get the message Illegal operation attempted on registry key that has been marked for deletion after you run ComboFix....please reboot the computer, this should resolve the problem. You may have to do this several times if needed.

MrC

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20:31:15.0593 0x0fc8  TDSS rootkit removing tool 3.0.0.25 Feb 27 2014 15:23:02

20:31:21.0864 0x0fc8  ============================================================

20:31:21.0865 0x0fc8  Current date / time: 2014/02/28 20:31:21.0864

20:31:21.0865 0x0fc8  SystemInfo:

20:31:21.0865 0x0fc8  

20:31:21.0865 0x0fc8  OS Version: 6.1.7601 ServicePack: 1.0

20:31:21.0865 0x0fc8  Product type: Workstation

20:31:21.0866 0x0fc8  ComputerName: HELEN-HP

20:31:21.0866 0x0fc8  UserName: Helen

20:31:21.0867 0x0fc8  Windows directory: C:\Windows

20:31:21.0867 0x0fc8  System windows directory: C:\Windows

20:31:21.0867 0x0fc8  Running under WOW64

20:31:21.0867 0x0fc8  Processor architecture: Intel x64

20:31:21.0867 0x0fc8  Number of processors: 2

20:31:21.0867 0x0fc8  Page size: 0x1000

20:31:21.0867 0x0fc8  Boot type: Normal boot

20:31:21.0867 0x0fc8  ============================================================

20:31:22.0985 0x0fc8  KLMD registered as C:\Windows\system32\drivers\66451476.sys

20:31:23.0548 0x0fc8  System UUID: {D0C7A3AA-EC44-2FD8-0267-76B0BC2B46EF}

20:31:24.0690 0x0fc8  Drive \Device\Harddisk0\DR0 - Size: 0xAEA8CDE000 (698.64 Gb), SectorSize: 0x200, Cylinders: 0x16441, SectorsPerTrack: 0x3F, TracksPerCylinder: 0xFF, Type 'K0', Flags 0x00000040

20:31:24.0707 0x0fc8  ============================================================

20:31:24.0708 0x0fc8  \Device\Harddisk0\DR0:

20:31:24.0708 0x0fc8  MBR partitions:

20:31:24.0708 0x0fc8  \Device\Harddisk0\DR0\Partition1: MBR, Type 0x7, StartLBA 0x800, BlocksNum 0x63800

20:31:24.0708 0x0fc8  \Device\Harddisk0\DR0\Partition2: MBR, Type 0x7, StartLBA 0x64000, BlocksNum 0x54555800

20:31:24.0709 0x0fc8  \Device\Harddisk0\DR0\Partition3: MBR, Type 0x7, StartLBA 0x545B9800, BlocksNum 0x279D000

20:31:24.0709 0x0fc8  \Device\Harddisk0\DR0\Partition4: MBR, Type 0xC, StartLBA 0x56D56800, BlocksNum 0x7EF000

20:31:24.0709 0x0fc8  ============================================================

20:31:24.0738 0x0fc8  C: <-> \Device\Harddisk0\DR0\Partition2

20:31:24.0787 0x0fc8  D: <-> \Device\Harddisk0\DR0\Partition3

20:31:24.0798 0x0fc8  E: <-> \Device\Harddisk0\DR0\Partition4

20:31:24.0799 0x0fc8  ============================================================

20:31:24.0799 0x0fc8  Initialize success

20:31:24.0799 0x0fc8  ============================================================

20:31:42.0868 0x15b4  KLMD registered as C:\Windows\system32\drivers\47581503.sys

20:31:43.0534 0x15b4  Deinitialize success

 

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ComboFix 14-02-24.02 - Helen 28/02/2014  21:04:20.1.2 - x64

Microsoft Windows 7 Home Premium   6.1.7601.1.1252.44.1033.18.7657.5741 [GMT 0:00]

Running from: c:\users\Helen\Desktop\ComboFix.exe

AV: Norton Internet Security *Disabled/Updated* {63DF5164-9100-186D-2187-8DC619EFD8BF}

FW: Norton Internet Security *Disabled* {5BE4D041-DB6F-1935-0AD8-24F3E73C9FC4}

SP: Norton Internet Security *Disabled/Updated* {D8BEB080-B73A-17E3-1B37-B6B462689202}

SP: Windows Defender *Disabled/Outdated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}

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.

(((((((((((((((((((((((((   Files Created from 2014-01-28 to 2014-02-28  )))))))))))))))))))))))))))))))

.

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2014-02-28 21:17 . 2014-02-28 21:17 -------- d-----w- c:\users\Default\AppData\Local\temp

2014-02-27 17:32 . 2014-02-27 17:32 -------- d-----w- c:\windows\Migration

2014-02-26 14:07 . 2014-02-26 14:07 -------- d-----w- c:\program files\WinRAR

2014-02-16 15:53 . 2013-12-21 08:56 454656 ----a-w- c:\windows\SysWow64\vbscript.dll

2014-02-16 15:53 . 2013-12-21 09:53 548864 ----a-w- c:\windows\system32\vbscript.dll

2014-02-14 17:02 . 2014-02-06 09:25 4244480 ----a-w- c:\windows\SysWow64\jscript9.dll

2014-02-14 17:02 . 2014-02-06 10:11 5768704 ----a-w- c:\windows\system32\jscript9.dll

2014-02-13 17:27 . 2013-12-06 02:30 1882112 ----a-w- c:\windows\system32\msxml3.dll

2014-02-13 17:27 . 2013-12-06 02:30 2048 ----a-w- c:\windows\system32\msxml3r.dll

2014-02-13 17:27 . 2013-12-06 02:02 2048 ----a-w- c:\windows\SysWow64\msxml3r.dll

2014-02-13 17:27 . 2013-12-06 02:02 1237504 ----a-w- c:\windows\SysWow64\msxml3.dll

.

.

.

((((((((((((((((((((((((((((((((((((((((   Find3M Report   ))))))))))))))))))))))))))))))))))))))))))))))))))))

.

2014-02-20 19:37 . 2012-04-27 16:39 692616 ----a-w- c:\windows\SysWow64\FlashPlayerApp.exe

2014-02-20 19:37 . 2011-10-15 06:07 71048 ----a-w- c:\windows\SysWow64\FlashPlayerCPLApp.cpl

2014-02-16 20:46 . 2012-04-11 17:02 88567024 ----a-w- c:\windows\system32\MRT.exe

2014-02-10 11:35 . 2012-04-12 18:33 316312 ----a-w- c:\windows\system32\drivers\RapportKE64.sys

2013-12-04 16:38 . 2013-12-04 16:38 940032 ----a-w- c:\windows\system32\MsSpellCheckingFacility.exe

2013-12-04 16:38 . 2013-12-04 16:38 194048 ----a-w- c:\windows\SysWow64\elshyph.dll

2013-12-04 16:38 . 2013-12-04 16:38 71680 ----a-w- c:\windows\SysWow64\RegisterIEPKEYs.exe

2013-12-04 16:38 . 2013-12-04 16:38 645120 ----a-w- c:\windows\SysWow64\jsIntl.dll

2013-12-04 16:38 . 2013-12-04 16:38 235008 ----a-w- c:\windows\system32\elshyph.dll

2013-12-04 16:38 . 2013-12-04 16:38 182272 ----a-w- c:\windows\SysWow64\msls31.dll

2013-12-04 16:38 . 2013-12-04 16:38 34816 ----a-w- c:\windows\SysWow64\JavaScriptCollectionAgent.dll

2013-12-04 16:38 . 2013-12-04 16:38 62464 ----a-w- c:\windows\SysWow64\tdc.ocx

2013-12-04 16:38 . 2013-12-04 16:38 337408 ----a-w- c:\windows\SysWow64\html.iec

2013-12-04 16:38 . 2013-12-04 16:38 24576 ----a-w- c:\windows\SysWow64\licmgr10.dll

2013-12-04 16:38 . 2013-12-04 16:38 1051136 ----a-w- c:\windows\SysWow64\mshtmlmedia.dll

2013-12-04 16:38 . 2013-12-04 16:38 151552 ----a-w- c:\windows\SysWow64\iexpress.exe

2013-12-04 16:38 . 2013-12-04 16:38 139264 ----a-w- c:\windows\SysWow64\wextract.exe

2013-12-04 16:38 . 2013-12-04 16:38 61952 ----a-w- c:\windows\SysWow64\MshtmlDac.dll

2013-12-04 16:38 . 2013-12-04 16:38 36352 ----a-w- c:\windows\SysWow64\imgutil.dll

2013-12-04 16:38 . 2013-12-04 16:38 13312 ----a-w- c:\windows\SysWow64\mshta.exe

2013-12-04 16:38 . 2013-12-04 16:38 111616 ----a-w- c:\windows\SysWow64\IEAdvpack.dll

2013-12-04 16:37 . 2013-12-04 16:37 942592 ----a-w- c:\windows\system32\jsIntl.dll

2013-12-04 16:37 . 2013-12-04 16:37 86016 ----a-w- c:\windows\SysWow64\iesysprep.dll

2013-12-04 16:37 . 2013-12-04 16:37 86016 ----a-w- c:\windows\system32\RegisterIEPKEYs.exe

2013-12-04 16:37 . 2013-12-04 16:37 74240 ----a-w- c:\windows\SysWow64\SetIEInstalledDate.exe

2013-12-04 16:37 . 2013-12-04 16:37 48640 ----a-w- c:\windows\SysWow64\mshtmler.dll

2013-12-04 16:37 . 2013-12-04 16:37 52224 ----a-w- c:\windows\system32\msfeedsbs.dll

2013-12-04 16:37 . 2013-12-04 16:37 247808 ----a-w- c:\windows\system32\msls31.dll

2013-12-04 16:37 . 2013-12-04 16:37 13312 ----a-w- c:\windows\system32\msfeedssync.exe

2013-12-04 16:37 . 2013-12-04 16:37 131072 ----a-w- c:\windows\system32\IEAdvpack.dll

2013-12-04 16:37 . 2013-12-04 16:37 90112 ----a-w- c:\windows\system32\SetIEInstalledDate.exe

2013-12-04 16:37 . 2013-12-04 16:37 77312 ----a-w- c:\windows\system32\tdc.ocx

2013-12-04 16:37 . 2013-12-04 16:37 48640 ----a-w- c:\windows\system32\mshtmler.dll

2013-12-04 16:37 . 2013-12-04 16:37 105984 ----a-w- c:\windows\system32\iesysprep.dll

2013-12-04 16:37 . 2013-12-04 16:37 81408 ----a-w- c:\windows\system32\icardie.dll

2013-12-04 16:37 . 2013-12-04 16:37 616104 ----a-w- c:\windows\system32\ieapfltr.dat

2013-12-04 16:37 . 2013-12-04 16:37 453120 ----a-w- c:\windows\system32\dxtmsft.dll

2013-12-04 16:37 . 2013-12-04 16:37 413696 ----a-w- c:\windows\system32\html.iec

2013-12-04 16:37 . 2013-12-04 16:37 40448 ----a-w- c:\windows\system32\JavaScriptCollectionAgent.dll

2013-12-04 16:37 . 2013-12-04 16:37 296960 ----a-w- c:\windows\system32\dxtrans.dll

2013-12-04 16:37 . 2013-12-04 16:37 84992 ----a-w- c:\windows\system32\mshtmled.dll

2013-12-04 16:37 . 2013-12-04 16:37 30208 ----a-w- c:\windows\system32\licmgr10.dll

2013-12-04 16:37 . 2013-12-04 16:37 263376 ----a-w- c:\windows\system32\iedkcs32.dll

2013-12-04 16:37 . 2013-12-04 16:37 243200 ----a-w- c:\windows\system32\webcheck.dll

2013-12-04 16:37 . 2013-12-04 16:37 235520 ----a-w- c:\windows\system32\url.dll

2013-12-04 16:37 . 2013-12-04 16:37 167424 ----a-w- c:\windows\system32\iexpress.exe

2013-12-04 16:37 . 2013-12-04 16:37 143872 ----a-w- c:\windows\system32\wextract.exe

2013-12-04 16:37 . 2013-12-04 16:37 1228800 ----a-w- c:\windows\system32\mshtmlmedia.dll

2013-12-04 16:37 . 2013-12-04 16:37 101376 ----a-w- c:\windows\system32\inseng.dll

2013-12-04 16:37 . 2013-12-04 16:37 62464 ----a-w- c:\windows\system32\pngfilt.dll

2013-12-04 16:37 . 2013-12-04 16:37 147968 ----a-w- c:\windows\system32\occache.dll

2013-12-04 16:37 . 2013-12-04 16:37 83968 ----a-w- c:\windows\system32\MshtmlDac.dll

2013-12-04 16:37 . 2013-12-04 16:37 774144 ----a-w- c:\windows\system32\jscript.dll

2013-12-04 16:37 . 2013-12-04 16:37 48128 ----a-w- c:\windows\system32\imgutil.dll

2013-12-04 16:37 . 2013-12-04 16:37 13824 ----a-w- c:\windows\system32\mshta.exe

2013-12-04 16:37 . 2013-12-04 16:37 135680 ----a-w- c:\windows\system32\iepeers.dll

.

.

(((((((((((((((((((((((((((((((((((((   Reg Loading Points   ))))))))))))))))))))))))))))))))))))))))))))))))))

.

.

*Note* empty entries & legit default entries are not shown 

REGEDIT4

.

[HKEY_LOCAL_MACHINE\software\wow6432node\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\DropboxExt1]

@="{FB314ED9-A251-47B7-93E1-CDD82E34AF8B}"

[HKEY_CLASSES_ROOT\CLSID\{FB314ED9-A251-47B7-93E1-CDD82E34AF8B}]

2013-09-11 02:09 131248 ----a-w- c:\users\Helen\AppData\Roaming\Dropbox\bin\DropboxExt.22.dll

.

[HKEY_LOCAL_MACHINE\software\wow6432node\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\DropboxExt2]

@="{FB314EDA-A251-47B7-93E1-CDD82E34AF8B}"

[HKEY_CLASSES_ROOT\CLSID\{FB314EDA-A251-47B7-93E1-CDD82E34AF8B}]

2013-09-11 02:09 131248 ----a-w- c:\users\Helen\AppData\Roaming\Dropbox\bin\DropboxExt.22.dll

.

[HKEY_LOCAL_MACHINE\software\wow6432node\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\DropboxExt3]

@="{FB314EDB-A251-47B7-93E1-CDD82E34AF8B}"

[HKEY_CLASSES_ROOT\CLSID\{FB314EDB-A251-47B7-93E1-CDD82E34AF8B}]

2013-09-11 02:09 131248 ----a-w- c:\users\Helen\AppData\Roaming\Dropbox\bin\DropboxExt.22.dll

.

[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]

"Spotify"="c:\users\Helen\AppData\Roaming\Spotify\Spotify.exe" [2014-01-15 6118400]

"Spotify Web Helper"="c:\users\Helen\AppData\Roaming\Spotify\Data\SpotifyWebHelper.exe" [2014-01-15 1171968]

.

[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Run]

"StartCCC"="c:\program files (x86)\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe" [2011-09-28 343168]

"HPQuickWebProxy"="c:\program files (x86)\Hewlett-Packard\HP QuickWeb\hpqwutils.exe" [2011-10-08 169528]

"Adobe ARM"="c:\program files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe" [2013-11-21 959904]

"HPOSD"="c:\program files (x86)\Hewlett-Packard\HP On Screen Display\HPOSD.exe" [2011-08-19 379960]

"Easybits Recovery"="c:\program files (x86)\EasyBits For Kids\ezRecover.exe" [2011-09-15 61112]

"APSDaemon"="c:\program files (x86)\Common Files\Apple\Apple Application Support\APSDaemon.exe" [2012-02-20 59240]

"iTunesHelper"="c:\program files (x86)\iTunes\iTunesHelper.exe" [2012-03-27 421736]

"HP Quick Launch"="c:\program files (x86)\Hewlett-Packard\HP Quick Launch\HPMSGSVC.exe" [2012-03-05 578944]

"DivXUpdate"="c:\program files (x86)\DivX\DivX Update\DivXUpdate.exe" [2011-07-28 1259376]

"QuickTime Task"="c:\program files (x86)\QuickTime\QTTask.exe" [2012-04-18 421888]

"SunJavaUpdateSched"="c:\program files (x86)\Common Files\Java\Java Update\jusched.exe" [2013-03-12 253816]

"Magic Desktop for HP notification"="c:\programdata\Easybits Magic Desktop for HP\mdhpSUN.exe" [2013-12-28 1258504]

.

c:\users\Helen\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\

Dropbox.lnk - c:\users\Helen\AppData\Roaming\Dropbox\bin\Dropbox.exe /systemstartup [2014-1-3 30714328]

.

c:\programdata\Microsoft\Windows\Start Menu\Programs\Startup\

Microsoft Office.lnk - c:\program files (x86)\Microsoft Office\Office10\OSA.EXE -b -l [2001-2-13 83360]

.

[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\policies\system]

"ConsentPromptBehaviorAdmin"= 5 (0x5)

"ConsentPromptBehaviorUser"= 3 (0x3)

"EnableUIADesktopToggle"= 0 (0x0)

.

[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\policies\explorer]

"EnableShellExecuteHooks"= 1 (0x1)

.

[hkey_local_machine\software\Wow6432Node\microsoft\windows\currentversion\explorer\ShellExecuteHooks]

.

[HKEY_LOCAL_MACHINE\software\wow6432node\microsoft\windows nt\currentversion\drivers32]

"mixer1"=wdmaud.drv

.

R2 clr_optimization_v4.0.30319_64;Microsoft .NET Framework NGEN v4.0.30319_X64;c:\windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe;c:\windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe [x]

R2 SkypeUpdate;Skype Updater;c:\program files (x86)\Skype\Updater\Updater.exe;c:\program files (x86)\Skype\Updater\Updater.exe [x]

R3 BBSvc;Bing Bar Update Service;c:\program files (x86)\Microsoft\BingBar\BBSvc.EXE;c:\program files (x86)\Microsoft\BingBar\BBSvc.EXE [x]

R3 dg_ssudbus;SAMSUNG Mobile USB Composite Device Driver (DEVGURU Ver.);c:\windows\system32\DRIVERS\ssudbus.sys;c:\windows\SYSNATIVE\DRIVERS\ssudbus.sys [x]

R3 GamesAppIntegrationService;GamesAppIntegrationService;c:\program files (x86)\WildTangent Games\App\GamesAppIntegrationService.exe;c:\program files (x86)\WildTangent Games\App\GamesAppIntegrationService.exe [x]

R3 GamesAppService;GamesAppService;c:\program files (x86)\WildTangent Games\App\GamesAppService.exe;c:\program files (x86)\WildTangent Games\App\GamesAppService.exe [x]

R3 IEEtwCollectorService;Internet Explorer ETW Collector Service;c:\windows\system32\IEEtwCollector.exe;c:\windows\SYSNATIVE\IEEtwCollector.exe [x]

R3 SrvHsfHDA;SrvHsfHDA;c:\windows\system32\DRIVERS\VSTAZL6.SYS;c:\windows\SYSNATIVE\DRIVERS\VSTAZL6.SYS [x]

R3 SrvHsfV92;SrvHsfV92;c:\windows\system32\DRIVERS\VSTDPV6.SYS;c:\windows\SYSNATIVE\DRIVERS\VSTDPV6.SYS [x]

R3 SrvHsfWinac;SrvHsfWinac;c:\windows\system32\DRIVERS\VSTCNXT6.SYS;c:\windows\SYSNATIVE\DRIVERS\VSTCNXT6.SYS [x]

R3 ssudmdm;SAMSUNG  Mobile USB Modem Drivers (DEVGURU Ver.);c:\windows\system32\DRIVERS\ssudmdm.sys;c:\windows\SYSNATIVE\DRIVERS\ssudmdm.sys [x]

R3 SymDSMon;SymDSMon;c:\windows\system32\drivers\SymDSMon.sys;c:\windows\SYSNATIVE\drivers\SymDSMon.sys [x]

R3 SYMSpeedDisk;SYMSpeedDisk;c:\windows\system32\drivers\SymSpeedDisk.sys;c:\windows\SYSNATIVE\drivers\SymSpeedDisk.sys [x]

R3 TsUsbFlt;TsUsbFlt;c:\windows\system32\drivers\tsusbflt.sys;c:\windows\SYSNATIVE\drivers\tsusbflt.sys [x]

R3 TsUsbGD;Remote Desktop Generic USB Device;c:\windows\system32\drivers\TsUsbGD.sys;c:\windows\SYSNATIVE\drivers\TsUsbGD.sys [x]

R3 USBAAPL64;Apple Mobile USB Driver;c:\windows\system32\Drivers\usbaapl64.sys;c:\windows\SYSNATIVE\Drivers\usbaapl64.sys [x]

R3 WatAdminSvc;Windows Activation Technologies Service;c:\windows\system32\Wat\WatAdminSvc.exe;c:\windows\SYSNATIVE\Wat\WatAdminSvc.exe [x]

R4 wlcrasvc;Windows Live Mesh remote connections service;c:\program files\Windows Live\Mesh\wlcrasvc.exe;c:\program files\Windows Live\Mesh\wlcrasvc.exe [x]

S0 amd_sata;amd_sata;c:\windows\system32\DRIVERS\amd_sata.sys;c:\windows\SYSNATIVE\DRIVERS\amd_sata.sys [x]

S0 amd_xata;amd_xata;c:\windows\system32\DRIVERS\amd_xata.sys;c:\windows\SYSNATIVE\DRIVERS\amd_xata.sys [x]

S0 RapportKE64;RapportKE64;c:\windows\System32\Drivers\RapportKE64.sys;c:\windows\SYSNATIVE\Drivers\RapportKE64.sys [x]

S0 SymDS;Symantec Data Store;c:\windows\system32\drivers\NISx64\1404000.028\SYMDS64.SYS;c:\windows\SYSNATIVE\drivers\NISx64\1404000.028\SYMDS64.SYS [x]

S0 SymEFA;Symantec Extended File Attributes;c:\windows\system32\drivers\NISx64\1404000.028\SYMEFA64.SYS;c:\windows\SYSNATIVE\drivers\NISx64\1404000.028\SYMEFA64.SYS [x]

S1 BHDrvx64;BHDrvx64;c:\programdata\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_20.2.0.19\Definitions\BASHDefs\20140214.001\BHDrvx64.sys;c:\programdata\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_20.2.0.19\Definitions\BASHDefs\20140214.001\BHDrvx64.sys [x]

S1 ccSet_NIS;Norton Internet Security Settings Manager;c:\windows\system32\drivers\NISx64\1404000.028\ccSetx64.sys;c:\windows\SYSNATIVE\drivers\NISx64\1404000.028\ccSetx64.sys [x]

S1 IDSVia64;IDSVia64;c:\programdata\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_20.2.0.19\Definitions\IPSDefs\20140227.001\IDSvia64.sys;c:\programdata\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_20.2.0.19\Definitions\IPSDefs\20140227.001\IDSvia64.sys [x]

S1 RapportCerberus_59849;RapportCerberus_59849;c:\programdata\Trusteer\Rapport\store\exts\RapportCerberus\baseline\RapportCerberus64_59849.sys;c:\programdata\Trusteer\Rapport\store\exts\RapportCerberus\baseline\RapportCerberus64_59849.sys [x]

S1 RapportEI64;RapportEI64;c:\program files (x86)\Trusteer\Rapport\bin\x64\RapportEI64.sys;c:\program files (x86)\Trusteer\Rapport\bin\x64\RapportEI64.sys [x]

S1 RapportPG64;RapportPG64;c:\program files (x86)\Trusteer\Rapport\bin\x64\RapportPG64.sys;c:\program files (x86)\Trusteer\Rapport\bin\x64\RapportPG64.sys [x]

S1 SymIRON;Symantec Iron Driver;c:\windows\system32\drivers\NISx64\1404000.028\Ironx64.SYS;c:\windows\SYSNATIVE\drivers\NISx64\1404000.028\Ironx64.SYS [x]

S1 SymNetS;Symantec Network Security WFP Driver;c:\windows\System32\Drivers\NISx64\1404000.028\SYMNETS.SYS;c:\windows\SYSNATIVE\Drivers\NISx64\1404000.028\SYMNETS.SYS [x]

S2 AMD External Events Utility;AMD External Events Utility;c:\windows\system32\atiesrxx.exe;c:\windows\SYSNATIVE\atiesrxx.exe [x]

S2 AMD FUEL Service;AMD FUEL Service;c:\program files\ATI Technologies\ATI.ACE\Fuel\Fuel.Service.exe;c:\program files\ATI Technologies\ATI.ACE\Fuel\Fuel.Service.exe [x]

S2 BBUpdate;BBUpdate;c:\program files (x86)\Microsoft\BingBar\SeaPort.EXE;c:\program files (x86)\Microsoft\BingBar\SeaPort.EXE [x]

S2 c2cautoupdatesvc;Skype Click to Call Updater;c:\program files (x86)\Skype\Toolbars\AutoUpdate\SkypeC2CAutoUpdateSvc.exe;c:\program files (x86)\Skype\Toolbars\AutoUpdate\SkypeC2CAutoUpdateSvc.exe [x]

S2 c2cpnrsvc;Skype Click to Call PNR Service;c:\program files (x86)\Skype\Toolbars\PNRSvc\SkypeC2CPNRSvc.exe;c:\program files (x86)\Skype\Toolbars\PNRSvc\SkypeC2CPNRSvc.exe [x]

S2 cvhsvc;Client Virtualization Handler;c:\program files (x86)\Common Files\Microsoft Shared\Virtualization Handler\CVHSVC.EXE;c:\program files (x86)\Common Files\Microsoft Shared\Virtualization Handler\CVHSVC.EXE [x]

S2 DiskDoctorService;Norton Disk Doctor Service;c:\program files (x86)\Norton Utilities 15\Tools\Disk Doctor\DiskDoctorSrv.exe;c:\program files (x86)\Norton Utilities 15\Tools\Disk Doctor\DiskDoctorSrv.exe [x]

S2 ezSharedSvc;Easybits Services for Windows;c:\windows\System32\ezSharedSvcHost.exe;c:\windows\SYSNATIVE\ezSharedSvcHost.exe [x]

S2 HP Support Assistant Service;HP Support Assistant Service;c:\program files (x86)\Hewlett-Packard\HP Support Framework\hpsa_service.exe;c:\program files (x86)\Hewlett-Packard\HP Support Framework\hpsa_service.exe [x]

S2 HPClientSvc;HP Client Services;c:\program files\Hewlett-Packard\HP Client Services\HPClientServices.exe;c:\program files\Hewlett-Packard\HP Client Services\HPClientServices.exe [x]

S2 HPDrvMntSvc.exe;HP Quick Synchronization Service;c:\program files (x86)\Hewlett-Packard\Shared\HPDrvMntSvc.exe;c:\program files (x86)\Hewlett-Packard\Shared\HPDrvMntSvc.exe [x]

S2 HPWMISVC;HPWMISVC;c:\program files (x86)\Hewlett-Packard\HP Quick Launch\HPWMISVC.exe;c:\program files (x86)\Hewlett-Packard\HP Quick Launch\HPWMISVC.exe [x]

S2 IconMan_R;IconMan_R;c:\program files (x86)\Realtek\Realtek PCIE Card Reader\RIconMan.exe;c:\program files (x86)\Realtek\Realtek PCIE Card Reader\RIconMan.exe [x]

S2 MBAMScheduler;MBAMScheduler;c:\program files (x86)\Malwarebytes' Anti-Malware\mbamscheduler.exe;c:\program files (x86)\Malwarebytes' Anti-Malware\mbamscheduler.exe [x]

S2 MBAMService;MBAMService;c:\program files (x86)\Malwarebytes' Anti-Malware\mbamservice.exe;c:\program files (x86)\Malwarebytes' Anti-Malware\mbamservice.exe [x]

S2 NIS;Norton Internet Security;c:\program files (x86)\Norton Internet Security\Engine\20.4.0.40\ccSvcHst.exe;c:\program files (x86)\Norton Internet Security\Engine\20.4.0.40\ccSvcHst.exe [x]

S2 RapportMgmtService;Rapport Management Service;c:\program files (x86)\Trusteer\Rapport\bin\RapportMgmtService.exe;c:\program files (x86)\Trusteer\Rapport\bin\RapportMgmtService.exe [x]

S2 sftlist;Application Virtualization Client;c:\program files (x86)\Microsoft Application Virtualization Client\sftlist.exe;c:\program files (x86)\Microsoft Application Virtualization Client\sftlist.exe [x]

S2 SpeedDiskService;Norton SpeedDisk Service;c:\program files (x86)\Norton Utilities 15\Tools\SpeedDisk\SpeedDiskSrv.exe;c:\program files (x86)\Norton Utilities 15\Tools\SpeedDisk\SpeedDiskSrv.exe [x]

S3 amdiox64;AMD IO Driver;c:\windows\system32\DRIVERS\amdiox64.sys;c:\windows\SYSNATIVE\DRIVERS\amdiox64.sys [x]

S3 AtiHDAudioService;ATI Function Driver for HD Audio Service;c:\windows\system32\drivers\AtihdW76.sys;c:\windows\SYSNATIVE\drivers\AtihdW76.sys [x]

S3 clwvd;CyberLink WebCam Virtual Driver;c:\windows\system32\DRIVERS\clwvd.sys;c:\windows\SYSNATIVE\DRIVERS\clwvd.sys [x]

S3 EraserUtilRebootDrv;EraserUtilRebootDrv;c:\program files (x86)\Common Files\Symantec Shared\EENGINE\EraserUtilRebootDrv.sys;c:\program files (x86)\Common Files\Symantec Shared\EENGINE\EraserUtilRebootDrv.sys [x]

S3 MBAMProtector;MBAMProtector;c:\windows\system32\drivers\mbam.sys;c:\windows\SYSNATIVE\drivers\mbam.sys [x]

S3 RSPCIESTOR;Realtek PCIE CardReader Driver;c:\windows\system32\DRIVERS\RtsPStor.sys;c:\windows\SYSNATIVE\DRIVERS\RtsPStor.sys [x]

S3 RTL8167;Realtek 8167 NT Driver;c:\windows\system32\DRIVERS\Rt64win7.sys;c:\windows\SYSNATIVE\DRIVERS\Rt64win7.sys [x]

S3 RTL8192Ce;Realtek Wireless LAN 802.11n PCI-E NIC Driver;c:\windows\system32\DRIVERS\rtl8192Ce.sys;c:\windows\SYSNATIVE\DRIVERS\rtl8192Ce.sys [x]

S3 Sftfs;Sftfs;c:\windows\system32\DRIVERS\Sftfslh.sys;c:\windows\SYSNATIVE\DRIVERS\Sftfslh.sys [x]

S3 Sftplay;Sftplay;c:\windows\system32\DRIVERS\Sftplaylh.sys;c:\windows\SYSNATIVE\DRIVERS\Sftplaylh.sys [x]

S3 Sftredir;Sftredir;c:\windows\system32\DRIVERS\Sftredirlh.sys;c:\windows\SYSNATIVE\DRIVERS\Sftredirlh.sys [x]

S3 Sftvol;Sftvol;c:\windows\system32\DRIVERS\Sftvollh.sys;c:\windows\SYSNATIVE\DRIVERS\Sftvollh.sys [x]

S3 sftvsa;Application Virtualization Service Agent;c:\program files (x86)\Microsoft Application Virtualization Client\sftvsa.exe;c:\program files (x86)\Microsoft Application Virtualization Client\sftvsa.exe [x]

S3 usbfilter;AMD USB Filter Driver;c:\windows\system32\DRIVERS\usbfilter.sys;c:\windows\SYSNATIVE\DRIVERS\usbfilter.sys [x]

.

.

--- Other Services/Drivers In Memory ---

.

*NewlyCreated* - 54305996

*Deregistered* - 54305996

*Deregistered* - RapportIaso

.

Contents of the 'Scheduled Tasks' folder

.

2014-02-28 c:\windows\Tasks\Adobe Flash Player Updater.job

- c:\windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe [2012-04-27 19:37]

.

2014-02-28 c:\windows\Tasks\GoogleUpdateTaskUserS-1-5-21-1484192352-16394346-3635365531-1001Core.job

- c:\users\Helen\AppData\Local\Google\Update\GoogleUpdate.exe [2012-04-10 18:35]

.

2014-02-28 c:\windows\Tasks\GoogleUpdateTaskUserS-1-5-21-1484192352-16394346-3635365531-1001UA.job

- c:\users\Helen\AppData\Local\Google\Update\GoogleUpdate.exe [2012-04-10 18:35]

.

2014-02-25 c:\windows\Tasks\HPCeeScheduleForHelen.job

- c:\program files (x86)\Hewlett-Packard\HP Ceement\HPCEE.exe [2011-07-15 11:43]

.

2014-02-28 c:\windows\Tasks\NUSchedule.job

- c:\program files (x86)\Norton Utilities 15\nu.exe [2012-06-08 18:10]

.

.

--------- X64 Entries -----------

.

.

[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\DropboxExt1]

@="{FB314ED9-A251-47B7-93E1-CDD82E34AF8B}"

[HKEY_CLASSES_ROOT\CLSID\{FB314ED9-A251-47B7-93E1-CDD82E34AF8B}]

2013-09-11 02:09 164016 ----a-w- c:\users\Helen\AppData\Roaming\Dropbox\bin\DropboxExt64.22.dll

.

[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\DropboxExt2]

@="{FB314EDA-A251-47B7-93E1-CDD82E34AF8B}"

[HKEY_CLASSES_ROOT\CLSID\{FB314EDA-A251-47B7-93E1-CDD82E34AF8B}]

2013-09-11 02:09 164016 ----a-w- c:\users\Helen\AppData\Roaming\Dropbox\bin\DropboxExt64.22.dll

.

[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\DropboxExt3]

@="{FB314EDB-A251-47B7-93E1-CDD82E34AF8B}"

[HKEY_CLASSES_ROOT\CLSID\{FB314EDB-A251-47B7-93E1-CDD82E34AF8B}]

2013-09-11 02:09 164016 ----a-w- c:\users\Helen\AppData\Roaming\Dropbox\bin\DropboxExt64.22.dll

.

[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\DropboxExt4]

@="{FB314EDC-A251-47B7-93E1-CDD82E34AF8B}"

[HKEY_CLASSES_ROOT\CLSID\{FB314EDC-A251-47B7-93E1-CDD82E34AF8B}]

2013-09-11 02:09 164016 ----a-w- c:\users\Helen\AppData\Roaming\Dropbox\bin\DropboxExt64.22.dll

.

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]

"SysTrayApp"="c:\program files\IDT\WDM\sttray64.exe" [2011-05-27 1128448]

"SetDefault"="c:\program files\Hewlett-Packard\HP LaunchBox\SetDefault.exe" [2011-12-19 44880]

.

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\RunOnce]

"NCPluginUpdater"="c:\program files (x86)\Hewlett-Packard\HP Health Check\ActiveCheck\product_line\NCPluginUpdater.exe" [2014-02-25 21720]

.

------- Supplementary Scan -------

.

uLocal Page = c:\windows\system32\blank.htm

mLocal Page = c:\windows\SysWOW64\blank.htm

uInternet Settings,ProxyOverride = *.local

TCP: DhcpNameServer = 192.168.1.1

.

- - - - ORPHANS REMOVED - - - -

.

SafeBoot-54305996.sys

HKLM_Wow6432Node-ActiveSetup-{2D46B6DC-2207-486B-B523-A557E6D54B47} - start

HKLM_Wow6432Node-ActiveSetup-{F5E7D9AF-60F6-4A30-87E3-4EA94D322CE1} - msiexec

HKLM-Run-SynTPEnh - c:\program files (x86)\Synaptics\SynTP\SynTPEnh.exe

AddRemove-EasyBits Magic Desktop - c:\windows\system32\ezMDUninstall.exe

.

.

.

[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\services\NIS]

"ImagePath"="\"c:\program files (x86)\Norton Internet Security\Engine\20.4.0.40\ccSvcHst.exe\" /s \"NIS\" /m \"c:\program files (x86)\Norton Internet Security\Engine\20.4.0.40\diMaster.dll\" /prefetch:1"

.

--------------------- LOCKED REGISTRY KEYS ---------------------

.

[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}]

@Denied: (A 2) (Everyone)

@="FlashBroker"

"LocalizedString"="@c:\\Windows\\system32\\Macromed\\Flash\\FlashUtil64_12_0_0_70_ActiveX.exe,-101"

.

[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}\Elevation]

"Enabled"=dword:00000001

.

[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}\LocalServer32]

@="c:\\Windows\\system32\\Macromed\\Flash\\FlashUtil64_12_0_0_70_ActiveX.exe"

.

[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}\TypeLib]

@="{FAB3E735-69C7-453B-A446-B6823C6DF1C9}"

.

[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{6AE38AE0-750C-11E1-B0C4-0800200C9A66}]

@Denied: (A 2) (Everyone)

@="IFlashBroker5"

.

[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{6AE38AE0-750C-11E1-B0C4-0800200C9A66}\ProxyStubClsid32]

@="{00020424-0000-0000-C000-000000000046}"

.

[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{6AE38AE0-750C-11E1-B0C4-0800200C9A66}\TypeLib]

@="{FAB3E735-69C7-453B-A446-B6823C6DF1C9}"

"Version"="1.0"

.

[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}]

@Denied: (A 2) (Everyone)

@="FlashBroker"

"LocalizedString"="@c:\\Windows\\SysWOW64\\Macromed\\Flash\\FlashUtil32_12_0_0_70_ActiveX.exe,-101"

.

[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}\Elevation]

"Enabled"=dword:00000001

.

[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}\LocalServer32]

@="c:\\Windows\\SysWOW64\\Macromed\\Flash\\FlashUtil32_12_0_0_70_ActiveX.exe"

.

[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}\TypeLib]

@="{FAB3E735-69C7-453B-A446-B6823C6DF1C9}"

.

[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}]

@Denied: (A 2) (Everyone)

@="Shockwave Flash Object"

.

[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\InprocServer32]

@="c:\\Windows\\SysWOW64\\Macromed\\Flash\\Flash32_12_0_0_70.ocx"

"ThreadingModel"="Apartment"

.

[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\MiscStatus]

@="0"

.

[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\ProgID]

@="ShockwaveFlash.ShockwaveFlash.12"

.

[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\ToolboxBitmap32]

@="c:\\Windows\\SysWOW64\\Macromed\\Flash\\Flash32_12_0_0_70.ocx, 1"

.

[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\TypeLib]

@="{D27CDB6B-AE6D-11cf-96B8-444553540000}"

.

[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\Version]

@="1.0"

.

[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\VersionIndependentProgID]

@="ShockwaveFlash.ShockwaveFlash"

.

[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}]

@Denied: (A 2) (Everyone)

@="Macromedia Flash Factory Object"

.

[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\InprocServer32]

@="c:\\Windows\\SysWOW64\\Macromed\\Flash\\Flash32_12_0_0_70.ocx"

"ThreadingModel"="Apartment"

.

[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\ProgID]

@="FlashFactory.FlashFactory.1"

.

[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\ToolboxBitmap32]

@="c:\\Windows\\SysWOW64\\Macromed\\Flash\\Flash32_12_0_0_70.ocx, 1"

.

[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\TypeLib]

@="{D27CDB6B-AE6D-11cf-96B8-444553540000}"

.

[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\Version]

@="1.0"

.

[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\VersionIndependentProgID]

@="FlashFactory.FlashFactory"

.

[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\Interface\{6AE38AE0-750C-11E1-B0C4-0800200C9A66}]

@Denied: (A 2) (Everyone)

@="IFlashBroker5"

.

[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\Interface\{6AE38AE0-750C-11E1-B0C4-0800200C9A66}\ProxyStubClsid32]

@="{00020424-0000-0000-C000-000000000046}"

.

[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\Interface\{6AE38AE0-750C-11E1-B0C4-0800200C9A66}\TypeLib]

@="{FAB3E735-69C7-453B-A446-B6823C6DF1C9}"

"Version"="1.0"

.

[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Nico Mak Computing\WinZip]

"SymbolicLinkValue"=hex(6):5c,00,52,00,65,00,67,00,69,00,73,00,74,00,72,00,79,

   00,5c,00,4d,00,41,00,43,00,48,00,49,00,4e,00,45,00,5c,00,53,00,6f,00,66,00,\

.

[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\Class\{4D36E96D-E325-11CE-BFC1-08002BE10318}\0000\AllUserSettings]

@Denied: (A) (Users)

@Denied: (A) (Everyone)

@Allowed: (B 1 2 3 4 5) (S-1-5-20)

"BlindDial"=dword:00000000

.

[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\PCW\Security]

@Denied: (Full) (Everyone)

.

Completion time: 2014-02-28  21:26:28

ComboFix-quarantined-files.txt  2014-02-28 21:26

.

Pre-Run: 502,220,087,296 bytes free

Post-Run: 501,621,780,480 bytes free

.

- - End Of File - - E843B6718CA2808C6783D229F68075EF

A36C5E4F47E84449FF07ED3517B43A31

 

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Looks Good........

Lets clean out any adware/spyware now: (this will require a reboot so save all your work)

Please download AdwCleaner from HERE or HERE to your desktop.

  • Double click on AdwCleaner.exe to run the tool.

    Vista/Windows 7/8 users right-click and select Run As Administrator

  • Click on the Scan button.
  • AdwCleaner will begin...be patient as the scan may take some time to complete.
  • When it's done you'll see: Pending: Please uncheck elements you don't want removed.
  • Now click on the Report button...a logfile (AdwCleaner[R0].txt) will open in Notepad for review.
  • Look over the log especially under Files/Folders for any program you want to save.
  • If there's a program you may want to save, just uncheck it from AdwCleaner.
  • If you're not sure, post the log for review. (all items found are adware/spyware/foistware)
  • If you're ready to clean it all up.....click the Clean button.
  • After rebooting, a logfile report (AdwCleaner[s0].txt) will open automatically.
  • Copy and paste the contents of that logfile in your next reply.
  • A copy of that logfile will also be saved in the C:\AdwCleaner folder.
  • Items that are deleted are moved to the Quarantine Folder: C:\AdwCleaner\Quarantine
  • To restore an item that has been deleted:
  • Go to Tools > Quarantine Manager > check what you want restored > now click on Restore.
Then..................

Open up Malwarebytes > Settings Tab > Scanner Settings > Under action for PUP > Select: Show in Results List and Check for removal.

Please Update and run a Quick Scan with Malwarebytes Anti-Malware, post the report.

Make sure that everything is checked, and click Remove Selected.

Please let me know how computer is running now, MrC

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# AdwCleaner v3.020 - Report created 28/02/2014 at 22:21:14

# Updated 27/02/2014 by Xplode

# Operating System : Windows 7 Home Premium Service Pack 1 (64 bits)

# Username : Helen - HELEN-HP

# Running from : C:\Users\Helen\Desktop\AdwCleaner.exe

# Option : Clean

 

***** [ Services ] *****

 

 

***** [ Files / Folders ] *****

 

Folder Deleted : C:\Users\Helen\AppData\LocalLow\boost_interprocess

 

***** [ Shortcuts ] *****

 

 

***** [ Registry ] *****

 

Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\BingBar_RASMANCS

Key Deleted : HKLM\SOFTWARE\Classes\AppID\{0A18A436-2A7A-49F3-A488-30538A2F6323}

Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{007EFBDF-8A5D-4930-97CC-A4B437CBA777}

Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{AE805869-2E5C-4ED4-8F7B-F1F7851A4497}

Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{AE805869-2E5C-4ED4-8F7B-F1F7851A4497}

Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{AE805869-2E5C-4ED4-8F7B-F1F7851A4497}

Key Deleted : HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{2FA28606-DE77-4029-AF96-B231E3B8F827}

Key Deleted : HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{B7FCA997-D0FB-4FE0-8AFD-255E89CF9671}

Key Deleted : HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{D43B3890-80C7-4010-A95D-1E77B5924DC3}

Key Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{2FA28606-DE77-4029-AF96-B231E3B8F827}

Key Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{B7FCA997-D0FB-4FE0-8AFD-255E89CF9671}

Key Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{D43B3890-80C7-4010-A95D-1E77B5924DC3}

Key Deleted : [x64] HKLM\SOFTWARE\Classes\CLSID\{AE805869-2E5C-4ED4-8F7B-F1F7851A4497}

Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{AE805869-2E5C-4ED4-8F7B-F1F7851A4497}

Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{2FA28606-DE77-4029-AF96-B231E3B8F827}

Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{B7FCA997-D0FB-4FE0-8AFD-255E89CF9671}

Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{D43B3890-80C7-4010-A95D-1E77B5924DC3}

Key Deleted : HKLM\Software\caphyon

 

***** [ Browsers ] *****

 

-\\ Internet Explorer v11.0.9600.16518

 

 

-\\ Google Chrome v

 

[ File : C:\Users\Helen\AppData\Local\Google\Chrome\User Data\Default\preferences ]

 

 

*************************

 

AdwCleaner[R0].txt - [2938 octets] - [28/02/2014 22:17:24]

AdwCleaner[s0].txt - [2540 octets] - [28/02/2014 22:21:14]

 

########## EOF - C:\AdwCleaner\AdwCleaner[s0].txt - [2600 octets] ##########

 

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Malwarebytes Anti-Malware 1.75.0.1300

www.malwarebytes.org

 

Database version: v2014.02.28.10

 

Windows 7 Service Pack 1 x64 NTFS

Internet Explorer 11.0.9600.16518

Helen :: HELEN-HP [administrator]

 

28/02/2014 22:29:18

mbam-log-2014-02-28 (22-29-18).txt

 

Scan type: Quick scan

Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM

Scan options disabled: P2P

Objects scanned: 221181

Time elapsed: 9 minute(s), 59 second(s)

 

Memory Processes Detected: 0

(No malicious items detected)

 

Memory Modules Detected: 0

(No malicious items detected)

 

Registry Keys Detected: 0

(No malicious items detected)

 

Registry Values Detected: 0

(No malicious items detected)

 

Registry Data Items Detected: 0

(No malicious items detected)

 

Folders Detected: 0

(No malicious items detected)

 

Files Detected: 0

(No malicious items detected)

 

(end)

 

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OK......

Lets check your computers security before you go and we have a little cleanup to do also:

Download Security Check by screen317 from HERE or HERE.

  • Save it to your Desktop.
  • Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
  • If you get Unsupported operating system. Aborting now, just reboot and try again.
  • A Notepad document should open automatically called checkup.txt.
  • Please Post the contents of that document.
  • Do Not Attach It!!!
MrC
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OK......

Lets check your computers security before you go and we have a little cleanup to do also:

Download Security Check by screen317 from HERE or HERE.

  • Save it to your Desktop.
  • Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
  • If you get Unsupported operating system. Aborting now, just reboot and try again.
  • A Notepad document should open automatically called checkup.txt.
  • Please Post the contents of that document.
  • Do Not Attach It!!!
MrC
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 Results of screen317's Security Check version 0.99.79  

 Windows 7 Service Pack 1 x64 (UAC is enabled)  

 Internet Explorer 11  

``````````````Antivirus/Firewall Check:`````````````` 

 Windows Firewall Enabled!  

Norton Internet Security   

 WMI entry may not exist for antivirus; attempting automatic update. 

`````````Anti-malware/Other Utilities Check:````````` 

 Malwarebytes Anti-Malware version 1.75.0.1300  

 JavaFX 2.1.1    

 Java 7 Update 25  

 Java version out of Date! 

 Adobe Flash Player 9 Flash Player out of Date! 

 Adobe Reader 10.1.9 Adobe Reader out of Date!  

 Google Chrome 32.0.1700.107  

 Google Chrome 33.0.1750.117  

````````Process Check: objlist.exe by Laurent````````  

 Norton ccSvcHst.exe 

 Malwarebytes Anti-Malware mbamservice.exe  

 Malwarebytes Anti-Malware mbamgui.exe  

 Malwarebytes' Anti-Malware mbamscheduler.exe   

`````````````````System Health check````````````````` 

 Total Fragmentation on Drive C: 15% Defragment your hard drive soon! (Do NOT defrag if SSD!)

````````````````````End of Log`````````````````````` 

 

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Out dated programs on the system are vulnerable to malware.
Please update or uninstall them:


~~~~~~~~~~~~~~~~~~~~~~~~~~~~

JavaFX 2.1.1 <----please uninstall from your add/remove programs

Java 7 Update 25 <----please update, should be Update 51

Java version out of Date! <--------Go to control panel > Java > Update Tab > Update Now
Uncheck the box to install the Ask toolbar!!! and any other free "stuff".

If there's no update tab in Java, uninstall it and Download and install the latest version from Here
Uncheck the box to install the Ask toolbar!!! and any other free "stuff".

---------------------------

Adobe Flash Player 9 Flash Player out of Date!
Flash Player:
Check for an update if available
Downloads are at the top of the page (uncheck the option for the McAfee Security Scan Plus)

-------------------------------

Adobe Reader 10.1.9 Adobe Reader out of Date! <---please check for an update if available or uninstall and download and install Foxit Reader which is less vulnerable to malware and much better than Adobe. Don't install any toolbars that may come with it (ASK Toolbar).

~~~~~~~~~~~~~~~~~~~~~

A little clean up to do....

Please Uninstall ComboFix: (if you used it)

Press the Windows logo key + R to bring up the "run box"

Copy and paste next command in the field:

ComboFix /uninstall

Make sure there's a space between Combofix and /

cf2.jpg

Then hit enter. (it may look like CF is re-installing but it's not)
This will uninstall Combofix, delete its related folders and files, hide file extensions, hide the system/hidden files and clears System Restore cache and create new Restore point

(If that doesn't work.....you can simply rename ComboFix.exe to Uninstall.exe and double click it to complete the uninstall or download and run the uninstaller)

---------------------------------

Please download OTC to your desktop. (This will clean up most of the tools and logs)
http://oldtimer.geekstogo.com/OTC.exe

Double-click OTC to run it. (Vista and up users, please right click on OTC and select "Run as an Administrator")
Click on the CleanUp! button and follow the prompts.
(If you get a warning from your firewall or other security programs regarding OTC attempting to contact the Internet, please allow the connection.)
You will be asked to reboot the machine to finish the Cleanup process, choose Yes.
After the reboot all the tools we used should be gone.
Note: Some more recently created tools may not yet be removed by OTC. Feel free to manually delete any tools it leaves behind.

Any other programs or logs you can manually delete. (right click.....Delete)
IE: RogueKiller.exe, RKreport.txt, RK_Quarantine folder, C:\FRST folder, FRST-OlderVersion folder, MBAR folder, etc....AdwCleaner > just run the program and click uninstall.

Note:
If you used FRST and can't delete the quarantine folder:
Download the fixlist.txt to the same folder as FRST.exe.
Run FRST.exe and click Fix only once and wait
That will delete the quarantine folder created by FRST.
The rest you can manually delete.

-------------------------------

Any questions...please post back.
If you think I've helped you, please leave a comment > click on my avatar picture > click Profile Feed.

Take a look at My Preventive Maintenance to avoid being infected again. (PM also found HERE)

Good Luck and Thanks for using the forum, MrC

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  • Root Admin

Glad we could help. :)

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

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