Help!

[jaynatjones]

Please Help Me!

 

I Have Been Hit With An Adware Called SavingsWizard And cant remove it! malwarebytes detects it but when i remove it it comes back in exactly 1 hour! i do not know why it does this and am scared because it is ruinind my browsing experience! please help me i am new to malware/adware and dont know how to uninstall it!

Someone Help Me!

 

 

(yes i have tried Rkill to stop the process Rkill detects nothing!)

 

 

Please Moderators Admins Or Anyone Help Me!

[MrCharlie]

Relax!

Welcome to the forum.

First:

Please run a Quick Scan with Malwarebytes like this and post the log:

Open up Malwarebytes > Settings Tab > Scanner Settings > Under action for PUP > Select: Show in Results List and Check for removal.

Please Update and run a Quick Scan with Malwarebytes Anti-Malware, post the report.

Make sure that everything is checked, and click Remove Selected.

---------------------

Then please start HERE

Post back the 2 logs here.....DDS.txt and Attach.txt (DDS won't run on W8)

(please don't put logs in code or quotes and use the default font)

(Please don't forget to run the RogueKiller scan below)

General Forum P2P/Piracy Warning:

1. If you're using Peer 2 Peer software such uTorrent, BitTorrent or similar you must either fully uninstall it or completely disable it from running while being assisted here.

Failure to remove or disable such software will result in your topic being closed and no further assistance being provided.

2. If you have illegal/cracked software, cracks, keygens, custom (Adobe) host file, etc. on the system, please remove or uninstall them now and read the policy on Piracy.

Failure to remove such software will result in your topic being closed and no further assistance being provided.

<====><====><====><====><====><====><====><====>

Next................

Please download and run RogueKiller 32 bit to your desktop.

RogueKiller<---use this one for 64 bit systems

Which system am I using?

Quit all running programs.

For Windows XP, double-click to start.

For Vista or Windows 7-8, do a right-click on the program, select Run as Administrator to start, & when prompted Allow to run.

Click Scan to scan the system.

When the scan completes > Close out the program > Don't Fix anything!

Don't run any other options, they're not all bad!!!!!!!

Post back the report which should be located on your desktop.

(please don't put logs in code or quotes and use the default font)

MrC

Note:

Please read all of my instructions completely including these.

Make sure system restore is turned on and running, please create a new restore point

Make sure you're subscribed to this topic: Click on the Follow This Topic Button (at the top right of this page), make sure that the Receive notification box is checked and that it is set to Instantly

Removing malware can be unpredictable...unlikely but things can go very wrong! Backup any files that cannot be replaced. You can copy them to a CD/DVD, external drive or a pen drive

<+>Please don't run any other scans, download, install or uninstall any programs while I'm working with you.

<+>The removal of malware isn't instantaneous, please be patient.

<+>When we are done, I'll give to instructions on how to cleanup all the tools and logs

<+>Please stick with me until I give you the "all clear" and Please don't waste my time by leaving before that.

------->Your topic will be closed if you haven't replied within 3 days!<--------

(If I don't respond within 24 hours, please send me a PM)

[jaynatjones]

here are some logs tell me if you need anything more!

attach.txt

dds.txt

Rkill.txt

[jaynatjones]

please tell me if you need me to download something like team viewer so you can control my pc!

 

(in fact i would find it easier to do so)

[MrCharlie]

Need the log from RogueKiller.....MrC

[jaynatjones]

ok!

posting it now!

[jaynatjones]

sorry it took so long had to wait cause i posted too much (the fourms made me wait to post)

RKreport0_S_02272014_220822.txt

[jaynatjones]

so should i close all running programs except for chrome?

[MrCharlie]

Run RogueKiller again and click Scan

When the scan completes ..............

Click Fix Host on the right hand column under Options

Then........

Lets clean out any adware/spyware now: (this will require a reboot so save all your work)

Please download AdwCleaner from HERE or HERE to your desktop.

• Double click on AdwCleaner.exe to run the tool.

  Vista/Windows 7/8 users right-click and select Run As Administrator

• Click on the Scan button.
• AdwCleaner will begin...be patient as the scan may take some time to complete.
• When it's done you'll see: Pending: Please uncheck elements you don't want removed.
• Now click on the Report button...a logfile (AdwCleaner[R0].txt) will open in Notepad for review.
• Look over the log especially under Files/Folders for any program you want to save.
• If there's a program you may want to save, just uncheck it from AdwCleaner.
• If you're not sure, post the log for review. (all items found are adware/spyware/foistware)
• If you're ready to clean it all up.....click the Clean button.
• After rebooting, a logfile report (AdwCleaner[s0].txt) will open automatically.
• Copy and paste the contents of that logfile in your next reply.
• A copy of that logfile will also be saved in the C:\AdwCleaner folder.
• Items that are deleted are moved to the Quarantine Folder: C:\AdwCleaner\Quarantine
• To restore an item that has been deleted:
• Go to Tools > Quarantine Manager > check what you want restored > now click on Restore.

Then..................

Open up Malwarebytes > Settings Tab > Scanner Settings > Under action for PUP > Select: Show in Results List and Check for removal.

Please Update and run a Quick Scan with Malwarebytes Anti-Malware, post the report.

Make sure that everything is checked, and click Remove Selected.

Last........

Please download Farbar Recovery Scan Tool (FRST) and save it to a folder.

(use correct version for your system.....Which system am I using?)

FRST <----for 32 bit systems

FRST64 <----for 64 bit systems

• Double-click to run it. When the tool opens click Yes to disclaimer.
• Press Scan button.
• It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
• The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.

If the logs are large, you can attach them:

To attach a log:

Bottom right corner of this page.

New window that comes up.

MrC (be back in the AM)

[jaynatjones]

ok i will be offline for 10 - 15 minutes while i restart!

[jaynatjones]

fixed host and restarted!

[MrCharlie]

I'm gone for tonight, be back in the AM, MrC

[jaynatjones]

FarBar Logs:

FRST.txt

Addition.txt

[jaynatjones]

I Will Be Back At 7:00AM Canadian Time,

You Have Been A Big Help Thanks!

-Jaydon

[MrCharlie]

Did you run AdwCleaner and Malwarebytes??? Logs?????

MrC

[jaynatjones]

Sorry something came up cant reply until around 3 pm

[jaynatjones]

ok i am back!

[jaynatjones]

# AdwCleaner v3.020 - Report created 28/02/2014 at 15:50:21

# Updated 27/02/2014 by Xplode

# Operating System : Windows 7 Home Premium Service Pack 1 (64 bits)

# Username : Jaydon - JAYDON-PC

# Running from : C:\Users\Jaydon\Downloads\adwcleaner.exe

# Option : Scan

 

***** [ Services ] *****

 

 

***** [ Files / Folders ] *****

 

 

***** [ Shortcuts ] *****

 

 

***** [ Registry ] *****

 

 

***** [ Browsers ] *****

 

-\\ Internet Explorer v11.0.9600.16518

 

 

-\\ Google Chrome v33.0.1750.117

 

[ File : C:\Users\Jaydon\AppData\Local\Google\Chrome\User Data\Default\preferences ]

 

 

*************************

 

AdwCleaner[R0].txt - [3717 octets] - [27/02/2014 22:22:26]

AdwCleaner[R1].txt - [689 octets] - [28/02/2014 15:50:21]

AdwCleaner[s0].txt - [3625 octets] - [27/02/2014 22:24:14]

 

########## EOF - C:\AdwCleaner\AdwCleaner[R1].txt - [808 octets] ##########

[jaynatjones]

# AdwCleaner v3.020 - Report created 28/02/2014 at 15:52:47

# Updated 27/02/2014 by Xplode

# Operating System : Windows 7 Home Premium Service Pack 1 (64 bits)

# Username : Jaydon - JAYDON-PC

# Running from : C:\Users\Jaydon\Downloads\adwcleaner.exe

# Option : Clean

 

***** [ Services ] *****

 

 

***** [ Files / Folders ] *****

 

 

***** [ Shortcuts ] *****

 

 

***** [ Registry ] *****

 

 

***** [ Browsers ] *****

 

-\\ Internet Explorer v11.0.9600.16518

 

 

-\\ Google Chrome v33.0.1750.117

 

[ File : C:\Users\Jaydon\AppData\Local\Google\Chrome\User Data\Default\preferences ]

 

 

*************************

 

AdwCleaner[R0].txt - [3717 octets] - [27/02/2014 22:22:26]

AdwCleaner[R1].txt - [887 octets] - [28/02/2014 15:50:21]

AdwCleaner[s0].txt - [3625 octets] - [27/02/2014 22:24:14]

AdwCleaner[s1].txt - [809 octets] - [28/02/2014 15:52:47]

 

########## EOF - C:\AdwCleaner\AdwCleaner[s1].txt - [868 octets] ##########

[jaynatjones]

^^^ is what came up after the restart ^^^

[jaynatjones]

OH MY GOD!!!!

 

Thank You So Much The Adware is GONE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

 

You Have Been a Huge Help! I Will Definitely Recommend You To My Friends! Your Amazing!!!!!!!!

 

THANK YOU!!!!

 

-Jaydon

[MrCharlie]

OK......

A little clean up to do....

Please Uninstall ComboFix: (if you used it)

Press the Windows logo key + R to bring up the "run box"

Copy and paste next command in the field:

ComboFix /uninstall

Make sure there's a space between Combofix and /

Then hit enter. (it may look like CF is re-installing but it's not)

This will uninstall Combofix, delete its related folders and files, hide file extensions, hide the system/hidden files and clears System Restore cache and create new Restore point

(If that doesn't work.....you can simply rename ComboFix.exe to Uninstall.exe and double click it to complete the uninstall or download and run the uninstaller)

---------------------------------

Please download OTC to your desktop. (This will clean up most of the tools and logs)

http://oldtimer.geekstogo.com/OTC.exe

Double-click OTC to run it. (Vista and up users, please right click on OTC and select "Run as an Administrator")

Click on the CleanUp! button and follow the prompts.

(If you get a warning from your firewall or other security programs regarding OTC attempting to contact the Internet, please allow the connection.)

You will be asked to reboot the machine to finish the Cleanup process, choose Yes.

After the reboot all the tools we used should be gone.

Note: Some more recently created tools may not yet be removed by OTC. Feel free to manually delete any tools it leaves behind.

Any other programs or logs you can manually delete. (right click.....Delete)

IE: RogueKiller.exe, RKreport.txt, RK_Quarantine folder, C:\FRST folder, FRST-OlderVersion folder, MBAR folder, etc....AdwCleaner > just run the program and click uninstall.

Note:

If you used FRST and can't delete the quarantine folder:

Download the fixlist.txt to the same folder as FRST.exe.

Run FRST.exe and click Fix only once and wait

That will delete the quarantine folder created by FRST.

The rest you can manually delete.

-------------------------------

Any questions...please post back.

If you think I've helped you, please leave a comment > click on my avatar picture > click Profile Feed.

Take a look at My Preventive Maintenance to avoid being infected again. (PM also found HERE)

Good Luck and Thanks for using the forum, MrC

[jaynatjones]

Thank you!

[AdvancedSetup]

Glad we could help.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!