Please help.

[LWil]

Hi,

Earlier today I made a mistake and downloaded and installed a file called eMu3Ds which I now know was a virus. It was not picked up by your Malware scanner or my virus protection program (BitDefender). I am also unable to uninstall the file.  I have attached the required logs. Please let me know what I can do to fix this problem.

 

Thanks,

 

L

 

 

attach.txt

dds.txt

[MrCharlie]

Welcome to the forum.

Please run a Quick Scan with Malwarebytes like this and post the log:

Open up Malwarebytes > Settings Tab > Scanner Settings > Under action for PUP > Select: Show in Results List and Check for removal.

Please Update and run a Quick Scan with Malwarebytes Anti-Malware, post the report.

Make sure that everything is checked, and click Remove Selected.

---------------------

Then........

Please download and run RogueKiller 32 Bit to your desktop.

RogueKiller 64 Bit <---use this one for 64 bit systems

Which system am I using?

Quit all running programs.

For Windows XP, double-click to start.

For Vista or Windows 7-8, do a right-click on the program, select Run as Administrator to start, & when prompted Allow to run.

Click Scan to scan the system.

When the scan completes > Close out the program > Don't Fix anything!

Don't run any other options, they're not all bad!!!!!!!

Post back the report which should be located on your desktop.

(please don't put logs in code or quotes and use the default font)

General Forum P2P/Piracy Warning:

1. If you're using Peer 2 Peer software such uTorrent, BitTorrent or similar you must either fully uninstall it or completely disable it from running while being assisted here.

Failure to remove or disable such software will result in your topic being closed and no further assistance being provided.

2. If you have illegal/cracked software, cracks, keygens, custom (Adobe) host file, etc. on the system, please remove or uninstall them now and read the policy on Piracy.

Failure to remove such software will result in your topic being closed and no further assistance being provided.

MrC

Note:

Please read all of my instructions completely including these.

Make sure system restore is turned on and running, please create a new restore point

Make sure you're subscribed to this topic: Click on the Follow This Topic Button (at the top right of this page), make sure that the Receive notification box is checked and that it is set to Instantly

Removing malware can be unpredictable...unlikely but things can go very wrong! Backup any files that cannot be replaced. You can copy them to a CD/DVD, external drive or a pen drive

<+>Please don't run any other scans, download, install or uninstall any programs while I'm working with you.

<+>The removal of malware isn't instantaneous, please be patient.

<+>When we are done, I'll give to instructions on how to cleanup all the tools and logs

<+>Please stick with me until I give you the "all clear" and Please don't waste my time by leaving before that.

------->Your topic will be closed if you haven't replied within 3 days!<--------

(If I don't respond within 24 hours, please send me a PM)

[LWil]

Hi,

 

Thank you for getting back to me! It is possible that I did not download an infected file, but it was certainly suspicious. Here are the logs you requested:

 

Malwarebytes Anti-Malware (Trial) 1.75.0.1300
www.malwarebytes.org

Database version: v2014.02.27.08

Windows 7 Service Pack 1 x64 NTFS
Internet Explorer 11.0.9600.16518
user :: USER-PC [administrator]

Protection: Enabled

02/03/2014 8:57:27 PM
mbam-log-2014-03-02 (20-57-27).txt

Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 215439
Time elapsed: 5 minute(s), 47 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 0
(No malicious items detected)

(end)
 

RogueKiller V8.8.10 _x64_ [Feb 28 2014] by Adlice Software
mail : http://www.adlice.com/contact/
Feedback : http://forum.adlice.com
Website : http://www.adlice.com/softwares/roguekiller/
Blog : http://www.adlice.com

Operating System : Windows 7 (6.1.7601 Service Pack 1) 64 bits version
Started in : Normal mode
User : user [Admin rights]
Mode : Scan -- Date : 03/02/2014 21:10:33
| ARK || FAK || MBR |

¤¤¤ Bad processes : 1 ¤¤¤
[sUSP PATH] snuvcdsm.exe -- C:\Windows\snuvcdsm.exe [7] -> KILLED [TermProc]

¤¤¤ Registry Entries : 4 ¤¤¤
[RUN][sUSP PATH] HKLM\[...]\Run : SNUVCDSM (C:\Windows\snuvcdsm.exe [7]) -> FOUND
[HJ SMENU][PUM] HKCU\[...]\Advanced : Start_ShowSetProgramAccessAndDefaults (0) -> FOUND
[HJ DESK][PUM] HKLM\[...]\NewStartPanel : {59031a47-3f72-44a7-89c5-5595fe6b30ee} (1) -> FOUND
[HJ DESK][PUM] HKLM\[...]\NewStartPanel : {20D04FE0-3AEA-1069-A2D8-08002B30309D} (1) -> FOUND

¤¤¤ Scheduled tasks : 0 ¤¤¤

¤¤¤ Startup Entries : 0 ¤¤¤

¤¤¤ Web browsers : 0 ¤¤¤

¤¤¤ Browser Addons : 0 ¤¤¤

¤¤¤ Particular Files / Folders: ¤¤¤

¤¤¤ Driver : [NOT LOADED 0x0] ¤¤¤

¤¤¤ External Hives: ¤¤¤

¤¤¤ Infection :  ¤¤¤

¤¤¤ HOSTS File: ¤¤¤
--> %SystemRoot%\System32\drivers\etc\hosts




¤¤¤ MBR Check: ¤¤¤

+++++ PhysicalDrive0: (\\.\PHYSICALDRIVE0 @ IDE) TOSHIBA MK5065GSX +++++
--- User ---
[MBR] 18a502088433ceb41df02ef4ddb03770
[bSP] 8ebf140aeaff1ff395d536144160071e : Windows Vista MBR Code
Partition table:
0 - [XXXXXX] ACER (0x27) [VISIBLE] Offset (sectors): 2048 | Size: 13000 Mo
1 - [ACTIVE] NTFS (0x07) [VISIBLE] Offset (sectors): 26626048 | Size: 100 Mo
2 - [XXXXXX] NTFS (0x07) [VISIBLE] Offset (sectors): 26830848 | Size: 463838 Mo
User = LL1 ... OK!
User = LL2 ... OK!

Finished : << RKreport[0]_S_03022014_211033.txt >>




Please let me know what I should do next.

 

Thanks again,

 

L

[MrCharlie]

I don't see much in the logs but we can run some scans to make sure you're clean.

Start with this:

Lets clean out any adware/spyware now: (this will require a reboot so save all your work)

Please download AdwCleaner from HERE or HERE to your desktop.

• Double click on AdwCleaner.exe to run the tool.

  Vista/Windows 7/8 users right-click and select Run As Administrator

• Click on the Scan button.
• AdwCleaner will begin...be patient as the scan may take some time to complete.
• When it's done you'll see: Pending: Please uncheck elements you don't want removed.
• Now click on the Report button...a logfile (AdwCleaner[R0].txt) will open in Notepad for review.
• Look over the log especially under Files/Folders for any program you want to save.
• If there's a program you may want to save, just uncheck it from AdwCleaner.
• If you're not sure, post the log for review. (all items found are adware/spyware/foistware)
• If you're ready to clean it all up.....click the Clean button.
• After rebooting, a logfile report (AdwCleaner[s0].txt) will open automatically.
• Copy and paste the contents of that logfile in your next reply.
• A copy of that logfile will also be saved in the C:\AdwCleaner folder.
• Items that are deleted are moved to the Quarantine Folder: C:\AdwCleaner\Quarantine
• To restore an item that has been deleted:
• Go to Tools > Quarantine Manager > check what you want restored > now click on Restore.

MrC

[LWil]

Hi MrC,

 

thanks for the quick reponse. Here is the log file from the AdwCleaner:

 

# AdwCleaner v3.020 - Report created 02/03/2014 at 22:04:56
# Updated 27/02/2014 by Xplode
# Operating System : Windows 7 Home Premium Service Pack 1 (64 bits)
# Username : user - USER-PC
# Running from : C:\Users\user\Downloads\AdwCleaner.exe
# Option : Clean

***** [ Services ] *****


***** [ Files / Folders ] *****

Folder Deleted : C:\ProgramData\boost_interprocess
Folder Deleted : C:\ProgramData\Partner
Folder Deleted : C:\Program Files (x86)\sweetpacks bundle uninstaller

***** [ Shortcuts ] *****

Shortcut Disinfected : C:\ProgramData\Microsoft\Windows\Start Menu\Programs\FileParade bundle uninstaller\FileParade bundle uninstaller.lnk

***** [ Registry ] *****

Key Deleted : HKLM\SOFTWARE\Classes\AppID\WLXQuickTimeShellExt.DLL
Key Deleted : HKLM\SOFTWARE\Classes\AppID\{0A18A436-2A7A-49F3-A488-30538A2F6323}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{007EFBDF-8A5D-4930-97CC-A4B437CBA777}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{AE805869-2E5C-4ED4-8F7B-F1F7851A4497}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{AE805869-2E5C-4ED4-8F7B-F1F7851A4497}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{AE805869-2E5C-4ED4-8F7B-F1F7851A4497}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{AE805869-2E5C-4ED4-8F7B-F1F7851A4497}
Key Deleted : HKCU\Software\Conduit
Key Deleted : HKCU\Software\IM
Key Deleted : HKCU\Software\YahooPartnerToolbar
Key Deleted : HKLM\Software\Freeze.com

***** [ Browsers ] *****

-\\ Internet Explorer v11.0.9600.16518


-\\ Mozilla Firefox v27.0.1 (en-US)

[ File : C:\users\user\AppData\Roaming\Mozilla\Firefox\Profiles\dywzvg9e.default\prefs.js ]


*************************

AdwCleaner[R0].txt - [2238 octets] - [02/03/2014 22:00:03]
AdwCleaner[s0].txt - [1829 octets] - [02/03/2014 22:04:56]

########## EOF - C:\AdwCleaner\AdwCleaner[s0].txt - [1889 octets] ##########

 

Everything still look okay?

 

L

[MrCharlie]

You had some adware on the computer.

Next:

Please read the directions carefully so you don't end up deleting something that is good!!

If in doubt about an entry....please ask or choose Skip!!!!

Don't Delete anything unless instructed to!

If you get the warning about a file UnsignedFile.Multi.Generic or LockedFile.Multi.Generic please choose

Skip and click on Continue

If a suspicious object is detected, the default action will be Skip, click on Continue

Please note that TDSSKiller can be run in safe mode if needed.

Please download the latest version of TDSSKiller from HERE and save it to your Desktop.

• Doubleclick on TDSSKiller.exe to run the application, then click on Change parameters.

  

• Put a checkmark beside loaded modules.

  

• A reboot will be needed to apply the changes. Do it.
• TDSSKiller will launch automatically after the reboot. Also your computer may seem very slow and unusable. This is normal. Give it enough time to load your background programs.
• Then click on Change parameters in TDSSKiller.
• Check all boxes then click OK.

  

• Click the Start Scan button.

  

• The scan should take no longer than 2 minutes.
• If a suspicious object is detected, the default action will be Skip, click on Continue.

  

  Any entries like this: \Device\Harddisk0\DR0 ( TDSS File System ) - please choose Skip.

  If in doubt about an entry....please ask or choose Skip

• If malicious objects are found, they will show in the Scan results - Select action for found objects and offer three options.

  Ensure Cure (default) is selected, then click Continue > Reboot now to finish the cleaning process.

  

  Note: If Cure is not available, please choose Skip instead, do not choose Delete unless instructed.

• A report will be created in your root directory, (usually C:\ folder) in the form of "TDSSKiller.[Version]_[Date]_[Time]_log.txt". Please copy and paste the contents of that file here. There may be 3 logs > so post or attach all of them.
• Sometimes these logs can be very large, in that case please attach it or zip it up and attach it.

Here's a summary of what to do if you would like to print it out:

If in doubt about an entry....please ask or choose Skip

Don't Delete anything unless instructed to!

If a suspicious object is detected, the default action will be Skip, click on Continue

If you get the warning about a file UnsignedFile.Multi.Generic or LockedFile.Multi.Generic please choose

Skip and click on Continue

Any entries like this: \Device\Harddisk0\DR0 ( TDSS File System ) - please choose Skip.

If malicious objects are found, they will show in the Scan results and offer three (3) options.

Ensure Cure is selected, then click Continue => Reboot now to finish the cleaning process.

Note: If Cure is not available, please choose Skip instead, do not choose Delete unless instructed.

~~~~~~~~~~~~~~~~~~~~

You can attach the logs if they're too long:

Bottom right corner of this page.

New window that comes up.

MrC

[LWil]

Hi MrC,

 

I've attached the three logs from the scan. It said that there were no threats found, which I assume is good news

 

Thanks,

 

L

bdlog.txt

TDSSKiller.3.0.0.25_03.03.2014_20.53.17_log.txt

TDSSKiller.3.0.0.25_03.03.2014_21.02.59_log.txt

[MrCharlie]

Last one:

Please download and run ComboFix.

The most important things to remember when running it is to disable all your malware programs and run Combofix from your desktop.

Please visit this webpage for download links, and instructions for running ComboFix

http://www.bleepingcomputer.com/combofix/how-to-use-combofix

Please make sure you click download buttons that look similar to this, not "sponsored ad links":

Ensure you have disabled all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

Information on disabling your malware programs can be found Here.

Make sure you run ComboFix from your desktop.

Give it at least 30-45 minutes to finish if needed.

Please include the C:\ComboFix.txt in your next reply for further review.

---------->NOTE<----------

If you get the message Illegal operation attempted on registry key that has been marked for deletion after you run ComboFix....please reboot the computer, this should resolve the problem. You may have to do this several times if needed.

MrC

[LWil]

Hi McC,

 

Do you really think this last one is necessary as everything has been clean so far? I'm not entirely comfortable disabling my virus protection software in order to allow a program I don't know to run. If you are reasonably sure that my computer is not under any direct attack, that is good enough for me!

 

Cheers,

 

L

[MrCharlie]

OK

Lets check your computers security before you go and we have a little cleanup to do also:

Download Security Check by screen317 from HERE or HERE.

• Save it to your Desktop.
• Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
• If you get Unsupported operating system. Aborting now, just reboot and try again.
• A Notepad document should open automatically called checkup.txt.
• Please Post the contents of that document.
• Do Not Attach It!!!

MrC

[LWil]

MrC,

 

Here are the results of the security check:

 

 Results of screen317's Security Check version 0.99.79  
 Windows 7 Service Pack 1 x64 (UAC is enabled)  
 Internet Explorer 11  
``````````````Antivirus/Firewall Check:``````````````
 Windows Firewall Enabled!  
Bitdefender Antivirus   
 Antivirus up to date!   
`````````Anti-malware/Other Utilities Check:`````````
 Malwarebytes Anti-Malware version 1.75.0.1300  
 Java 7 Update 51  
 Adobe Flash Player 10 Flash Player out of Date!
  Adobe Flash Player 12.0.0.70 Flash Player out of Date!  
 Adobe Reader 9 Adobe Reader out of Date!
 Mozilla Firefox (27.0.1)
````````Process Check: objlist.exe by Laurent````````  
 Malwarebytes Anti-Malware mbamservice.exe  
 Malwarebytes Anti-Malware mbamgui.exe  
 Malwarebytes' Anti-Malware mbamscheduler.exe   
 Bitdefender Bitdefender 2013 vsserv.exe  
 Bitdefender Bitdefender 2013 updatesrv.exe  
 BitDefender Bitdefender 2013 bdagent.exe  
`````````````````System Health check`````````````````
 Total Fragmentation on Drive C: 1%
````````````````````End of Log``````````````````````
 

 

I can see that I need to update my adobe flashplayer. Is it advisable to run both bitdefender and malwarebytes or should I choose one?

 

Thanks,

 

L

[MrCharlie]

You can run both together, one an anti-virus and MB is an anti-malware program

Out dated programs on the system are vulnerable to malware.
Please update or uninstall them:

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Adobe Flash Player 10 Flash Player out of Date! <------uninstall from your add/remove programs
Adobe Flash Player 12.0.0.70 Flash Player out of Date! <----this is the correct version

--------------------------------

Adobe Reader 9 Adobe Reader out of Date! <---please check for an update if available or uninstall and download and install Foxit Reader which is less vulnerable to malware and much better than Adobe. Don't install any toolbars that may come with it (ASK Toolbar).

~~~~~~~~~~~~~~~~~~~~~~~~~~~


A little clean up to do....

Please Uninstall ComboFix: (if you used it)

Press the Windows logo key + R to bring up the "run box"

Copy and paste next command in the field:

ComboFix /uninstall

Make sure there's a space between Combofix and /



Then hit enter. (it may look like CF is re-installing but it's not)
This will uninstall Combofix, delete its related folders and files, hide file extensions, hide the system/hidden files and clears System Restore cache and create new Restore point

(If that doesn't work.....you can simply rename ComboFix.exe to Uninstall.exe and double click it to complete the uninstall or download and run the uninstaller)

---------------------------------

Please download OTC to your desktop. (This will clean up most of the tools and logs)
http://oldtimer.geekstogo.com/OTC.exe

Double-click OTC to run it. (Vista and up users, please right click on OTC and select "Run as an Administrator")
Click on the CleanUp! button and follow the prompts.
(If you get a warning from your firewall or other security programs regarding OTC attempting to contact the Internet, please allow the connection.)
You will be asked to reboot the machine to finish the Cleanup process, choose Yes.
After the reboot all the tools we used should be gone.
Note: Some more recently created tools may not yet be removed by OTC. Feel free to manually delete any tools it leaves behind.

Any other programs or logs you can manually delete. (right click.....Delete)
IE: RogueKiller.exe, RKreport.txt, RK_Quarantine folder, C:\FRST folder, FRST-OlderVersion folder, MBAR folder, etc....AdwCleaner > just run the program and click uninstall.

Note:
If you used FRST and can't delete the quarantine folder:
Download the fixlist.txt to the same folder as FRST.exe.
Run FRST.exe and click Fix only once and wait
That will delete the quarantine folder created by FRST.
The rest you can manually delete.

-------------------------------

Any questions...please post back.
If you think I've helped you, please leave a comment > click on my avatar picture > click Profile Feed.

Take a look at My Preventive Maintenance to avoid being infected again. (PM also found HERE)

Good Luck and Thanks for using the forum, MrC

[LWil]

MrC,

 

Thanks for all of your help, it was much appreciated!

 

Best,

 

L

[AdvancedSetup]

Glad we could help.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!