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FRSC Scans


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As suggested in Malwarebytes Anti-Malware Help forum, I am attaching the FRSC scans I just ran on my computer:


I had acquired a bunch of PUP files, which I believe were successfully removed but am wondering if there is something else amiss.  This is a new computer with Windows 8.1 on it and I am not yet familiar with what is "normal" behavior.


Thank you for your advice...................Thais



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  • Staff

Hello thais

I would like to welcome you to the Malware Removal section of the forum.

Around here they call me Gringo and I will be glad to help you with your malware problems.

Very Important --> Please read this post completely, I have spent my time to put together somethings for you to keep in mind while I am helping you to make things go easier, faster and smoother for both of us!

  • Please do not run any tools unless instructed to do so.
    • We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability.
  • Please do not attach logs or use code boxes, just copy and paste the text.
    • Due to the high volume of logs we receive it helps to receive everything in the same format, and code boxes make the logs very difficult to read. Also, attachments require us to download and open the reports when it is easier to just read the reports in your post.
  • Please read every post completely before doing anything.
    • Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.
  • Please provide feedback about your experience as we go.
    • A short statement describing how the computer is working helps us understand where to go next, for example: I am still getting redirected, the computer is running normally, etc. Please do not describe the computer as "the same", this requires the extra step of looking back at your previous post.
NOTE: At the top of your post, click on the "Follow This Topic" Button, make sure that the "Receive notification" box is checked and that it is set to "Instantly" - This will send you an e-mail as soon as I reply to your topic, allowing us to resolve the issue faster.

NOTE: Backup any files that cannot be replaced. Removing malware can be unpredictable and this step can save a lot of heartaches if things don't go as planed. You can put them on a CD/DVD, external drive or a pen drive, anywhere except on the computer.

NOTE: It is good practice to copy and paste the instructions into notepad and print them in case it is necessary for you to go offline during the cleanup process. To open notepad, navigate to Start Menu > All Programs > Accessories > Notepad. Please remember to copy the entire post so you do not miss any instructions.

These are the programs I would like you to run next, if you have any problems with one of these just skip it and move on to the next one.


Please download AdwCleaner by Xplode onto your desktop.

  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click on Scan.
  • After the scan is complete click on "Clean"
  • Confirm each time with Ok.
  • Your computer will be rebooted automatically. A text file will open after the restart.
  • Please post the content of that logfile with your next answer.
  • You can find the logfile at C:\AdwCleaner[s1].txt as well.

Please download Junkware Removal Tool to your desktop.

  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message.
When they are complete let me have the two reports and let me know how things are running.


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OK - I'm a nervous wreck but I ran the scans.  Here they are:



I tried to copy and paste these files but for some reason, the "paste" didn't work.  There was also a "Quarantine" folder in the C:\AdwCleaner.....folder, as well as the two text files


I couldn't find the button to select "Follow This Topic"


Computer seems to be running well.  I ran the AdwCleaner first and after it rebooted, I again got the 'User Account Control' message asking if I wanted to allow service.exe from publisher Search Safer, Inc., to make changes to my computer.  I have been getting this message at every boot (I think) since about Feb.20.  I just always say no.


Hope I have done everything right here.  Thanks.......................Thais





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Hello thais

I Would like you to do the following.

Please print out or make a copy in notepad of any instructions given, as sometimes it is necessary to go offline and you will lose access to them.

Run Combofix:

You may be asked to install or update the Recovery Console (Win XP Only) if this happens please allow it to do so (you will need to be connected to the internet for this)

Before you run Combofix I will need you to turn off any security software you have running, If you do not know how to do this you can find out >here< or >here<

Combofix may need to reboot your computer more than once to do its job this is normal.

You can download Combofix from one of these links. I want you to save it to the desktop and run it from there.

1. Close any open browsers or any other programs that are open.

2. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

Double click on combofix.exe & follow the prompts.

When finished, it will produce a report for you.

Note 1: Do not mouseclick combofix's window while it's running. That may cause it to stall

Note 2: If you receive an error "Illegal operation attempted on a registry key that has been marked for deletion." Please restart the computer

"information and logs"

  • In your next post I need the following
  • Log from Combofix
  • let me know of any problems you may have had
  • How is the computer doing now?
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Sorry to be a pain but I am a Nervous Nellie.  If I disable my virus and malware programs (Windows Defender, Malwarebytes, SpywareBlaster) won't tons of viruses and spyware, etc immediately attack my computer?


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Hello Thais

It is safer to run our scans without the other security programs on as they can interfere, during the scans you should not be navigating on the internet as that will only slow down the scans anyway and some of the scanners such as Combnofix will cut the internet connection anyway


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Hi Gringo:


I went to the first site (bleepingcomputer) and it said "This program does not work on Windows 8.1 at this time." (and I have 8.1) so I think I am going to just abandon this query for now.


Other than the User Account Control message that appears when first booting ("Do you want to allow the following program to make changes to this computer: service.exe from Search Safer, Inc") and which I just say "no" to -  the rest of my computing activities seem to be behaving ok.  I ran a  Windows Defender full scan on 2/26 and it came up clean and a Malwarebytes full scan yesterday and it came up clean, so I am going to just see how it goes now.


Thank you so much for your help.  You guys are a class act.



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