MBAM stalls around the same files

[jon64]

I'm having trouble with the free version of MBAM. When I perform a quick scan it finishes perfectly but when I try to do a full scan it stalls at around 69000-77000 total files scanned. Last night when I did three full scans that all ended up in MBAM stalling. There isn't one file in particular that's making the scan stall. If I can get a little help with this I'd greatly appreciate it.

 

-Jon

[Durew]

Hi jon64,
 
Welcome to the forum.
 
Since you wrote that you ran not just a quickscan but a full scan as well, does this mean you suspect that your computer is infected? If so, please take a look at this topic. At this topic it is explained how to get help with a possibly infected computer via the forum. (This is free of charge.) If the problem persists after malware has been ruled out we can continue here.
 
If you were just preforming routine scans, please follow the following steps mentioned below my post and attach the log-files. If you use windows 8 you can skip the first step as dds doesn't work on windows 8. The steps should provide logs so the experts can see more clearly what is going on. 
Could you tell us how long you've (approximately) waited before deciding that MBAM stalled?
 
I hope this will help us help you, if you have any questions or run into any problems, please post & ask.
 
 

STEP 1
Please run the DDS scanner and send back both logs as attachments to your next reply. If you are running Windows 8.1, skip this step.

Download DDS from one of the locations below and save it to your Desktop:
dds.scr
dds.com

Temporarily disable any script blocker if your Anti-Virus/Anti-Malware has it.
How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs

Once downloaded you can disconnect from the Internet and disable your Ant-Virus temporarily if needed.
Then double click dds.scr or dds.com to run the tool.
Click the Run button if prompted with an Open File - Security Warning dialog box.
A black DOS console should open and run for a moment.

• When done, DDS will open two (2) logs:
  • DDS.txt
  • Attach.txt

• Save both reports to your desktop
• Please include both of the following logs in your next reply as an attachment: DDS.txt and Attach.txt
• You can ignore the note about zipping the Attach.txt file and just post it or attach it.

STEP 2
Please run mbam-check and send back the log as an attachment to your next reply.

• Download mbam-check.exe from HERE and save it to your desktop
• Double-click on mbam-check.exe to run it, it should then open a log file
• Please do not copy and paste the entire contents of the log into your next post; instead please attach to your next reply the CheckResults.txt log file which should now be located on your desktop.

STEP 3
Please run the FRST tool and send back both logs as attachments to your next reply.

Download Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatible with your system. If you are not sure which version applies to your system, download both of them and try to run them. The one that runs will be the right version.

• Double-click to run it. When the tool opens click Yes to disclaimer.
• Press Scan button.
• It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your next reply.
• The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your next reply.

(Quote form daledoc1)

[jon64]

I do apologize for posting the initial post. I let my full scan in "not responding" mode for about an hour and it decided to continue scanning after that. So I guess my problem is fixed. So far it seems like I'll be able to finish a full scan but I'm interested on why MBAM would stall for that long then resume scanning?

 

Anyhow thanks for the quick response! 

[daledoc1]

Hi:

 

MBAM scans archives (zip, rar, etc) by default.

That can take some time if the file is large.

If you want to disable that feature, let us know and we'll tell you how.

 

BTW: are you running a Full scan?

That is neither necessary nor recommended on a routine basis (it will cause excessive wear on your drive).

Quick scans are all that is needed for most situations: What is the difference between the three scan types in Malwarebytes Anti-Malware?

 

Also, how many real-time security products are you running?

You only need ONE anti-virus (free or paid) and ONE anti-malware (such as MBAM).

If you have multiple real-time security apps, that, too, can slow down scanning.

 

EDIT: I forgot to mention that there are some troubleshooting tips for this issue in the FAQ - Section L.

 

If you have any questions, please follow Durew's advice and post back the logs.  The staff/experts will review them for potential issues on the system.

 

 

Cheers,

daledoc1