Jump to content
Due to inclement weather in Southwest Florida, our Clearwater support team is offline. Our other offices are available to assist you, however their responses may be delayed. We appreciate your patience and understanding during this time. ×

Malwarebytes Running Slow


Recommended Posts

Hello and welcome back, WCFields: :)
 
As for your suggestion about pausing mid-scan to delete threats, I'll need to defer to the staff to answer that.
 
Scan times can vary depending on many factors, including the number of data files/registry entries/temp files/other objects to scan.

Hardware and other factors can also play a role.
With the update to version 1.75 last year, scanning in archive files (zip, rar, etc) was added.  It is enabled by default. If you have a lot of such files on your computer, that can increase the scan time, too.
 
Having said that, the staff would need some more info to have a better idea what's going on.
Please run these scan tools and post back with the logs ATTACHED to your next reply.
 
OTOH, if you think you are infected,
then I would suggest that you please follow the advice in this pinned topic: Available Assistance For Possibly Infected Computers.
A malware analyst will guide you through the scanning and cleanup process.

Thanks,

daledoc1

----------------------------------
 
STEP 1
Please run the DDS scanner and send back both logs as attachments to your next reply. If you are running Windows 8.1, skip this step.

Download DDS from one of the locations below and save it to your Desktop:
dds.scr
dds.com


Temporarily disable any script blocker if your Anti-Virus/Anti-Malware has it.
How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs

Once downloaded you can disconnect from the Internet and disable your Ant-Virus temporarily if needed.
Then double click dds.scr or dds.com to run the tool.
Click the Run button if prompted with an Open File - Security Warning dialog box.
A black DOS console should open and run for a moment.

  • When done, DDS will open two (2) logs:
    • DDS.txt
    • Attach.txt
  • Save both reports to your desktop
  • Please include both of the following logs in your next reply as an attachment: DDS.txt and Attach.txt
  • You can ignore the note about zipping the Attach.txt file and just post it or attach it.

STEP 2
Please run mbam-check and send back the log as an attachment to your next reply.

  • Download mbam-check.exe from HERE and save it to your desktop
  • Double-click on mbam-check.exe to run it, it should then open a log file
  • Please do not copy and paste the entire contents of the log into your next post; instead please attach to your next reply the CheckResults.txt log file which should now be located on your desktop.

STEP 3
Please run the FRST tool and send back both logs as attachments to your next reply.

Download Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatible with your system. If you are not sure which version applies to your system, download both of them and try to run them. The one that runs will be the right version.

  • Double-click to run it. When the tool opens click Yes to disclaimer.
  • Press Scan button.
  • It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your next reply.
  • The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your next reply.
Link to post
Share on other sites

Just to add... if you are doing full scans, those will take a while, especially if you have a lot of archive/zip files.

Also if I am not mistaken, Malwarebytes already lets your remove the threats that it has found so far when you cancel a scan. Once the scan is canceled you click on Show Results and check all items you want to remove and remove them.

Link to post
Share on other sites

 

Hello and welcome back, WCFields: :)

 

As for your suggestion about pausing mid-scan to delete threats, I'll need to defer to the staff to answer that.

 

Scan times can vary depending on many factors, including the number of data files/registry entries/temp files/other objects to scan.

Hardware and other factors can also play a role.

With the update to version 1.75 last year, scanning in archive files (zip, rar, etc) was added.  It is enabled by default. If you have a lot of such files on your computer, that can increase the scan time, too.

 

Having said that, the staff would need some more info to have a better idea what's going on.

Please run these scan tools and post back with the logs ATTACHED to your next reply.

 

OTOH, if you think you are infected, then I would suggest that you please follow the advice in this pinned topic: Available Assistance For Possibly Infected Computers.

A malware analyst will guide you through the scanning and cleanup process.

Thanks,

daledoc1

----------------------------------

 

STEP 1

Please run the DDS scanner and send back both logs as attachments to your next reply. If you are running Windows 8.1, skip this step.

Download DDS from one of the locations below and save it to your Desktop:

dds.scr

dds.com

Temporarily disable any script blocker if your Anti-Virus/Anti-Malware has it.

How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs

Once downloaded you can disconnect from the Internet and disable your Ant-Virus temporarily if needed.

Then double click dds.scr or dds.com to run the tool.

Click the Run button if prompted with an Open File - Security Warning dialog box.

A black DOS console should open and run for a moment.

  • When done, DDS will open two (2) logs:
    • DDS.txt
    • Attach.txt
  • Save both reports to your desktop
  • Please include both of the following logs in your next reply as an attachment: DDS.txt and Attach.txt
  • You can ignore the note about zipping the Attach.txt file and just post it or attach it.

STEP 2

Please run mbam-check and send back the log as an attachment to your next reply.

  • Download mbam-check.exe from HERE and save it to your desktop
  • Double-click on mbam-check.exe to run it, it should then open a log file
  • Please do not copy and paste the entire contents of the log into your next post; instead please attach to your next reply the CheckResults.txt log file which should now be located on your desktop.

STEP 3

Please run the FRST tool and send back both logs as attachments to your next reply.

Download Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatible with your system. If you are not sure which version applies to your system, download both of them and try to run them. The one that runs will be the right version.

  • Double-click to run it. When the tool opens click Yes to disclaimer.
  • Press Scan button.
  • It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your next reply.
  • The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your next reply.

 

Thanks for your help. I will try that.

Link to post
Share on other sites

Just to add... if you are doing full scans, those will take a while, especially if you have a lot of archive/zip files.

Also if I am not mistaken, Malwarebytes already lets your remove the threats that it has found so far when you cancel a scan. Once the scan is canceled you click on Show Results and check all items you want to remove and remove them.

 

Just to add... if you are doing full scans, those will take a while, especially if you have a lot of archive/zip files.

Also if I am not mistaken, Malwarebytes already lets your remove the threats that it has found so far when you cancel a scan. Once the scan is canceled you click on Show Results and check all items you want to remove and remove them.

 

Just to add... if you are doing full scans, those will take a while, especially if you have a lot of archive/zip files.

Also if I am not mistaken, Malwarebytes already lets your remove the threats that it has found so far when you cancel a scan. Once the scan is canceled you click on Show Results and check all items you want to remove and remove them.

I see a lot of found and removed threats in the quarantine area. I'm deleting those. Thanks for your help.

Link to post
Share on other sites

Hi:

 

Well, if MBAM is finding and quarantining a lot of threats, it might be a good idea to get some help from one of the malware experts.

Some of today's malware requires the use of multiple different tools to fully remove and repair damage, if needed.

But it can't be done in this particular area of the forum.

So it's up to you, of course, but it might be a good idea to follow the advice here: Available Assistance for Possibly Infected Computers

The help is free.

 

Cheers,

 

daledoc1

 

P.S. It would make your thread easier to read and follow if you would please use the 6OxUUki.png button, instead of the Cx7EcKB.png buttons.  Thanks! ;)

Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
 Share

  • Recently Browsing   0 members

    • No registered users viewing this page.
Back to top
×
×
  • Create New...

Important Information

This site uses cookies - We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.