MB won't update or run

[TedB]

Hi,

Downloaded the newest version of MB. Installation went fine. Tried to update and the program stops immediately. Next try was to decline the update, and the program opens. When I try to run a scan, or update from the update tab....program stops immediately.

Tried the same process in safe mode with the same results.

 

I've removed the program using add/remove programs.....run mbam cleanup, and removed the exexutable file from the desktop.

 

Any help would be greatly appreciated. Thanks!

 

Ted

[daledoc1]

Hi, TedB:

 

Welcome.

 

Please run these tools and post back with the logs attached to your next reply.

 

Thanks,

 

daledoc1

---------------------------------

STEP 1
Please run the DDS scanner and send back both logs as attachments to your next reply.

>>>If you are running Windows 8.1, skip this step.

Download DDS from one of the locations below and save it to your Desktop:
dds.scr
dds.com

Temporarily disable any script blocker if your Anti-Virus/Anti-Malware has it.
How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs

Once downloaded you can disconnect from the Internet and disable your Ant-Virus temporarily if needed.
Then double click dds.scr or dds.com to run the tool.
Click the Run button if prompted with an Open File - Security Warning dialog box.
A black DOS console should open and run for a moment.

• When done, DDS will open two (2) logs:
  • DDS.txt
  • Attach.txt

• Save both reports to your desktop
• Please include both of the following logs in your next reply as an attachment: DDS.txt and Attach.txt
• You can ignore the note about zipping the Attach.txt file and just post it or attach it.

STEP 2
Please run mbam-check and send back the log as an attachment to your next reply.

• Download mbam-check.exe from HERE and save it to your desktop
• Double-click on mbam-check.exe to run it, it should then open a log file
• Please do not copy and paste the entire contents of the log into your next post; instead please attach to your next reply the CheckResults.txt log file which should now be located on your desktop.

STEP 3
Please run the FRST tool and send back both logs as attachments to your next reply.

Download Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatible with your system. If you are not sure which version applies to your system, download both of them and try to run them. The one that runs will be the right version.

• Double-click to run it. When the tool opens click Yes to disclaimer.
• Press Scan button.
• It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your next reply.
• The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your next reply.

[TedB]

Hi,

 

Thanks for the reply and tool suggestions. Ran them all while disconnected from the internet, and the results are attached.

attach.txt

CheckResults.txt

dds.txt

Addition.txt

FRST.txt

[Firefox]

Hello and Welcome to Malwarebytes

Looks like you are running two antivirus programs at the same time. This is not only not recommended but it is also a bad idea, this can cause conflicts and actually may increase your chances of getting infected. Its best to choose one or the other and remove one of them.

 

AV: AVG AntiVirus Free Edition 2013 *Disabled/Updated* {0E9420C4-06B3-7FA0-3AB1-6E49CB52ECD9}AV: PC Tools Spyware Doctor with AntiVirus *Disabled/Updated* {2F668A56-D5E0-2DF1-A0AE-CB1284F42AB2}

Also there is a lot more going on with this computer, due to an infection or previous infection that will require running tools that are not allowed in this section of the forum. There is also some evidence of a ZeroAccess infection. It will be best to have one of our experts check your computer out and help you fix the issues on a one on one basis, all done for free, simply follow the instructions below....

Being that you are probably infected, feel free to follow the instructions below to receive free, one-on-one expert assistance in checking your system and clearing out any infections and correcting any damage done by the malware.

Please see the following pinned topic which has information on how to get help with this: Available Assistance for Possibly Infected Computers

Thank you

 

==== Event Viewer Messages From Past Week ========.2/27/2014 7:51:43 AM, Error: Service Control Manager [7038] - The SlimFTPd service was unable to log on as .\apache2triad with the currently configured password due to the following error: Logon failure: unknown user name or bad password. To ensure that the service is configured properly, use the Services snap-in in Microsoft Management Console (MMC).2/27/2014 7:51:43 AM, Error: Service Control Manager [7006] - The ScRegSetValueExW call failed for FailureActions with the following error: Access is denied.2/27/2014 7:51:43 AM, Error: Service Control Manager [7000] - The Apache2Triad SlimFTPd Server service failed to start due to the following error: The service did not start due to a logon failure.2/26/2014 12:51:51 PM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1084" attempting to start the service WSearch with arguments "" in order to run the server: {9E175B6D-F52A-11D8-B9A5-505054503030}2/26/2014 12:51:51 PM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1084" attempting to start the service WSearch with arguments "" in order to run the server: {7D096C5F-AC08-4F1F-BEB7-5C22C517CE39}2/26/2014 12:51:49 PM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1084" attempting to start the service EventSystem with arguments "" in order to run the server: {1BE1F766-5536-11D1-B726-00C04FB926AF}2/26/2014 12:51:41 PM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1084" attempting to start the service ShellHWDetection with arguments "" in order to run the server: {DD522ACC-F821-461A-A407-50B198B896DC}2/26/2014 12:51:38 PM, Error: Service Control Manager [7026] - The following boot-start or system-start driver(s) failed to load: AVGIDSDriver Avgldx64 discache PCTSD spldr TfFsMon TfSysMon Wanarpv62/26/2014 12:51:29 PM, Error: Service Control Manager [7001] - The AVGIDSAgent service depends on the AVGIDSDriver service which failed to start because of the following error: A device attached to the system is not functioning.2/26/2014 12:50:31 PM, Error: Service Control Manager [7043] - The AVGIDSAgent service did not shut down properly after receiving a preshutdown control.2/26/2014 1:00:53 PM, Error: Service Control Manager [7001] - The Computer Browser service depends on the Server service which failed to start because of the following error: The dependency service or group failed to start..==== End Of File ===========================