jimb11 Posted February 24, 2014 ID:795911 Share Posted February 24, 2014 I did a clean reinstall of version 1.75 on 2-21-14. It updated the database all day long with no problem. But today 2-24-14 it does not update. dds.txtattach.txtCheckResults.txtprotection-log-2014-02-21.txtprotection-log-2014-02-24.txt Link to post Share on other sites More sharing options...
Firefox Posted February 24, 2014 ID:795917 Share Posted February 24, 2014 What do you mean by a 'clean reinstall'? Did you follow the steps located HERE for a clean re-install? If you did not follow the steps listed above, then please do so and let us know if that solves your problem... Link to post Share on other sites More sharing options...
jimb11 Posted February 24, 2014 Author ID:795932 Share Posted February 24, 2014 Yes they are the steps I took. Link to post Share on other sites More sharing options...
Firefox Posted February 24, 2014 ID:795933 Share Posted February 24, 2014 Not seeing anything specific, but you are having a few issues with some services that could be due to an infection, previous infection, or perhaps a software/hardware conflict. Its going to be better to get one of our experts to help you to rule out any infections and to run some other tools that may help with resolving the issue. Being that you are having problems with Malwarebytes, feel free to follow the instructions below to receive free, one-on-one expert assistance in checking your system and clearing out any infections and correcting any damage done by the malware. Please see the following pinned topic which has information on how to get help with this: Available Assistance for Possibly Infected Computers Thank you Link to post Share on other sites More sharing options...
Maurice Naggar Posted February 25, 2014 ID:796385 Share Posted February 25, 2014 Thank you Firefox. Customer being helped on Helpdesk. Closing this help thread. Link to post Share on other sites More sharing options...
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