computer freezes after malwarbytes full system scan.

[Varanasi]

Hi my computer has started to freeze and not respond after i make full system scans with malwarbytes its really anoying and i wonder what has happend ? no other program *including* my norton full system scans have any of this problems.

 

i have had malwarebytes for 3 months and this started happening 1 week ago the first time now it happens everytime the full system scan has been completed.

 

I use windows 8.1 and have been since day 1 with malwarebytes free version not the pro version.

 

as i said it has worked flawlessly up to now .

 

Cheers Var.

[Varanasi]

anyone who encounterd this aswell or know anything about it?

[kevinf80]

Hello and

 

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Lets do a clean re-install of Malwarebytes and see if that makes any difference, as follows please....

Download and save mbam-clean.exe and save to your desktop from the following:

http://www.malwarebytes.org/mbam-clean.exe

Now do the following:

•    
     
• Click on Start and select Control Panel
     
• Open Uninstall a Program
     
• Uninstall Malwarebytes' Anti-Malware
     
• Restart your computer, very important to do that!!
     
• Run mbam-clean.exe
     
• It will ask to restart your computer, please allow it to do so, very important!!
  
  Next, D/L and install Malwarebytes again and update as follows :-
  
  Please download Malwarebytes Anti-Malware and save it to your desktop.
  
  Double Click mbam-setup.exe to install the application.
• Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes Anti-Malware, then click Finish.
• If an update is found, it will download and install the latest version.
• Once the program has loaded, select "Perform Quick Scan", then click Scan.
• The scan may take some time to finish,so please be patient.
• When the scan is complete, click OK, then Show Results to view the results.
• Make sure that everything is checked, and click Remove Selected.
• When disinfection is completed, a log will open in Notepad and you may be prompted to Restart. (See Extra Note)
• Please save the log to a location you will remember.
• The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
• Copy and paste the entire report in your next reply.
  

Extra Note:

If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts, click OK to either and let MBAM proceed with the disinfection process. If asked to restart the computer, please do so immediately.

 

Thanks,

 

Kevin

[Varanasi]

Okey thanks for the response! but i prefer not to download files from posted links. can i access the download of this file (mbam-clean.exe) through malwarebytes.org in anyway ?

 

i tried to but could not find it.

[kevinf80]

The link I posted is from Malwarebytes and very safe, it is listed as http://www.malwarebytes.org/mbam-clean.exe That equates to www.malwarebytes.org/mbam-clean.exe

[AdvancedSetup]

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