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computer freezes after malwarbytes full system scan.

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Hi my computer has started to freeze and not respond after i make full system scans with malwarbytes its really anoying and i wonder what has happend ? no other program *including* my norton full system scans have any of this problems.


i have had malwarebytes for 3 months and this started happening 1 week ago the first time now it happens everytime the full system scan has been completed.


I use windows 8.1 and have been since day 1 with malwarebytes free version not the pro version.


as i said it has worked flawlessly up to now .


Cheers Var.

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Hello and post-32477-1261866970.gif


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Lets do a clean re-install of Malwarebytes and see if that makes any difference, as follows please....

Download and save mbam-clean.exe and save to your desktop from the following:


Now do the following:

  • Click on Start and select Control Panel
  • Open Uninstall a Program
  • Uninstall Malwarebytes' Anti-Malware
  • Restart your computer, very important to do that!!
  • Run mbam-clean.exe
  • It will ask to restart your computer, please allow it to do so, very important!!

    Next, D/L and install Malwarebytes again and update as follows :-

    mbamicontw5.gif Please download Malwarebytes Anti-Malware and save it to your desktop.

    Double Click mbam-setup.exe to install the application.
  • Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes Anti-Malware, then click Finish.
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select "Perform Quick Scan", then click Scan.
  • The scan may take some time to finish,so please be patient.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Make sure that everything is checked, and click Remove Selected.
  • When disinfection is completed, a log will open in Notepad and you may be prompted to Restart. (See Extra Note)
  • Please save the log to a location you will remember.
  • The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the entire report in your next reply.

Extra Note:

If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts, click OK to either and let MBAM proceed with the disinfection process. If asked to restart the computer, please do so immediately.





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  • 2 weeks later...
  • Root Admin

Due to the lack of feedback this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

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