MBAM Pro limit my internet speed!

[DonaldDucky]

MBAM PRO VERSION 1.75.0.1300

 

MBAM Pro is limited my internet speed.

 

When I enable Website Blocking, my internet bandwidth (download speed) was limited to 3 or 4 Mbps.

When I disable my Website Blocking, my internet bandwidth (download speed) was back to its 40+ Mbps.

 

I am a paid user. Is this a bug or what? If there any fix on that?

[AdvancedSetup]

Hello and
 
Not sure what's causing it.  I have a 30/5Mbps line and a 100/100Mbps line and neither one are affected by running MBAM.
 
Let's take a look and see what we can find with your system and see if we can get you fixed up.
 

 

STEP 1
Please run the following scanner and send back the logs.

Download DDS from one of the locations below and save to your Desktop
dds.scr
dds.com

Temporarily disable any script blocker if your Anti-Virus/Anti-Malware has it.
How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs

Once downloaded you can disconnect from the Internet and disable your Ant-Virus temporarily if needed.
Then double click dds.scr or dds.com to run the tool.
Click the Run button if prompted with an Open File - Security Warning dialog box.
A black DOS console should open and run for a moment.

• When done, DDS will open two (2) logs:
  • DDS.txt
  • Attach.txt

• Save both reports to your desktop
• Please include the following logs in your next reply as an attachment: DDS.txt and Attach.txt
• You can ignore the note about zipping the Attach.txt file and just post it or attach it.

 

 

 

 

STEP 2

Please create an mbam-check log:

• Download mbam-check.exe from here and save it to your desktop
• Double-click on mbam-check.exe to run it, it should then open a log file
• Please do not copy and paste the entire contents of the log into your next post, instead please attach the log CheckResults.txt file which should now be located on your desktop to your next post
• Please download Farbar Recovery Scan Tool and save it to your desktop.

 

 

 

STEP 3

Please download Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatibale with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.

• Double-click to run it. When the tool opens click Yes to disclaimer.
• Press Scan button.
• It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
• The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.

 

 

 

[DonaldDucky]

I had follow your guidance and done the series of test as told.

I hereby submitting those report to you for further investigation.

 

If any point that you do not understand, can ask me. Thanks.

 

 

Addition.txt

attach.txt

CheckResults.txt

dds.txt

FRST.txt

[Firefox]

Well you have some sort of issue going on according to the Event Logs. It could potentially be due to a conflict with other security software or you may have some sort of infection, as well as some possible hard drive corruption. Not really enough information to tell for sure at this time.

I would suggest following the advice from the topic here Available Assistance for Possibly Infected Computers and having one of the Experts assist you with looking into your issue.

Thanks

==== Event Viewer Messages From Past Week ========.2014-02-23 11:30:11 AM, Error: Service Control Manager [7026]  - The following boot-start or system-start driver(s) failed to load:  cdrom2014-02-23 11:28:31 AM, Error: Microsoft-Windows-DistributedCOM [10000]  - Unable to start a DCOM Server: {8B2BBEEC-3A3A-4A8F-A81B-822B668889D0}. The error: "5" Happened while starting this command: "C:\Program Files (x86)\Tencent\QQPCMgr\8.9.10941.604\qmtrayplugin\QMMobileTrayPlugin\AndroidPopup.exe" -Embedding2014-02-23 11:13:40 AM, Error: Service Control Manager [7034]  - The Ö÷¶¯·ÀÓù service terminated unexpectedly.  It has done this 1 time(s).2014-02-23 11:05:04 AM, Error: Disk [11]  - The driver detected a controller error on \Device\Harddisk1\DR1.2014-02-23 10:48:03 PM, Error: Ntfs [55]  - The file system structure on the disk is corrupt and unusable. Please run the chkdsk utility on the volume H:.2014-02-23 10:48:03 PM, Error: Ntfs [55]  - The file system structure on the disk is corrupt and unusable. Please run the chkdsk utility on the volume \Device\HarddiskVolume14.2014-02-23 10:48:03 PM, Error: Ntfs [137]  - The default transaction resource manager on volume \Device\HarddiskVolume14 encountered a non-retryable error and could not start.  The data contains the error code.2014-02-23 1:37:58 AM, Error: Microsoft-Windows-DistributedCOM [10016]  - The machine-default permission settings do not grant Local Activation permission for the COM Server application with CLSID  {9BA05972-F6A8-11CF-A442-00A0C90A8F39}  and APPID  {9BA05972-F6A8-11CF-A442-00A0C90A8F39}  to the user LOLCORPORATION\Ian Donald SID (S-1-5-21-933040888-2150584995-1858293888-1000) from address LocalHost (Using LRPC). This security permission can be modified using the Component Services administrative tool.2014-02-20 7:03:34 PM, Error: Service Control Manager [7034]  - The Alipay security service service terminated unexpectedly.  It has done this 1 time(s).2014-02-20 6:37:37 PM, Error: Service Control Manager [7006]  - The ScRegSetValueExW call failed for DeleteFlag with the following error:  Access is denied.2014-02-20 6:37:33 PM, Error: Service Control Manager [7006]  - The ScRegSetValueExW call failed for FailureActions with the following error:  Access is denied.2014-02-20 5:32:16 PM, Error: Microsoft-Windows-WER-SystemErrorReporting [1001]  - The computer has rebooted from a bugcheck.  The bugcheck was: 0x00000109 (0xa3a039d8a14b45c1, 0xb3b7465ef3c96df3, 0xfffff88000cb7678, 0x0000000000000001). A dump was saved in: C:\Windows\Minidump\022014-26598-01.dmp. Report Id: 022014-26598-01.2014-02-19 9:27:58 AM, Error: Application Popup [1060]  - \??\C:\Program Files (x86)\Tencent\QQPCMgr\8.88.20139.2004\TSKs has been blocked from loading due to incompatibility with this system. Please contact your software vendor for a compatible version of the driver.2014-02-19 5:56:53 PM, Error: Microsoft-Windows-WMPNSS-Service [14332]  - Service 'WMPNetworkSvc' did not start correctly because CoCreateInstance(CLSID_UPnPDeviceFinder) encountered error '0x80004005'. Verify that the UPnPHost service is running and that the UPnPHost component of Windows is installed properly.2014-02-19 5:54:04 PM, Error: Microsoft-Windows-WER-SystemErrorReporting [1001]  - The computer has rebooted from a bugcheck.  The bugcheck was: 0x00000109 (0xa3a039d8a0f944f4, 0xb3b7465ef3776d36, 0xfffff88000d42678, 0x0000000000000001). A dump was saved in: C:\Windows\Minidump\021914-26067-01.dmp. Report Id: 021914-26067-01.2014-02-19 4:24:39 PM, Error: Service Control Manager [7030]  - The QQPCMgr RTP Service service is marked as an interactive service.  However, the system is configured to not allow interactive services.  This service may not function properly.2014-02-19 4:17:30 PM, Error: Service Control Manager [7000]  - The bdfwfpf service failed to start due to the following error:  The system cannot find the file specified.2014-02-19 4:05:22 PM, Error: Service Control Manager [7030]  - The SoftMgr Updater service is marked as an interactive service.  However, the system is configured to not allow interactive services.  This service may not function properly.2014-02-16 11:59:05 PM, Error: Service Control Manager [7034]  - The MBAMScheduler service terminated unexpectedly.  It has done this 1 time(s).2014-02-16 1:45:57 AM, Error: Microsoft-Windows-DNS-Client [1012]  - There was an error while attempting to read the local hosts file.2014-02-16 1:43:21 AM, Error: Service Control Manager [7034]  - The QQPCMgr RTP Service service terminated unexpectedly.  It has done this 1 time(s).2014-02-16 1:32:07 AM, Error: Service Control Manager [7009]  - A timeout was reached (30000 milliseconds) while waiting for the Adobe Acrobat Update Service service to connect..==== End Of File ===========================

 

[DonaldDucky]

So what's next? Contact the  email assistance?

[AdvancedSetup]

You can copy those logs to this forum: https://forums.malwarebytes.org/index.php?showforum=7

and someone will assist you as soon as they can or you can submit a ticket to the Help Desk and they can assist you. Its up to you.

http://www.malwarebytes.org/support/consumer/contact/

Thanks