Can't connect to Internet or run Malwarebytes

[trezabrown]

Couldn't remember if I had all the boxes checked, better safe than sorry...

FSS.txt

[jeffce]

I will return as quickly as I can.....thanks for your patience.  

[trezabrown]

No problem...

[jeffce]

 Please download MiniToolBox, save it to your desktop and run it.
 
Checkmark the following checkboxes:

• Flush DNS
• Report IE Proxy Settings
• Reset IE Proxy Settings
• Report FF Proxy Settings
• Reset FF Proxy Settings
• List content of Hosts
• List IP configuration
• List Winsock Entries
• List last 10 Event Viewer log
• List Installed Programs
• List Devices
• List Users, Partitions and Memory size.
• List Minidump Files

Click Go and post the result (Result.txt). A copy of Result.txt will be saved in the same directory the tool is run.
 
Note: When using "Reset FF Proxy Settings" option Firefox should be closed
----------

[trezabrown]

Here ya go...

Result.txt

[jeffce]

Hi,
 
We have some work to do, so we will take this step by step ok?  
 
Please go to the MBAR folder where you saved it and open it.  
 
Inside you should see a folder named PLUGINS and a file called FIXDAMAGE.EXE inside that folder.  Double-click on Fixdamage.exe and let it run.  Once complete, reboot your system and then continue with the next step...
 
----------------------
 
Go to Start >> Run >> type CMD and this will open the command prompt.  Please copy/paste the following into the command prompt and press Enter
 

Netsh interface ip show config >%USERPROFILE%\Desktop\MyTCPIP.txt 

There will be a text file created on your Desktop named MyTCPIP.txt.  Please post that to your next reply.

[trezabrown]

I have done what you asked, but no report is created after I run the command. I run cmd, then there is a line doc and settings\temp> then I paste in the command and no report is created.

Thank you

[jeffce]

Is this profile that you are using an Administrator account?

 

When did the internet last work on this system?  Before or after you said it was stored?

[trezabrown]

before and I did not sign on as an admin, I can tho

[jeffce]

Yes....please log in as an Admin and then try the instructions for the command prompt again.    Thanks!!

[trezabrown]

thanks, Jeff, I'll do it after work around 6....  

[jeffce]

Ok  

[trezabrown]

Jeff, hi, I went in as administrator and after a ran it, it appeared to be doing something a few seconds, but no report and I did a search and found nothing...

[jeffce]

Ok let's see what we have here......  Did you do these steps???
 

Please go to the MBAR folder where you saved it and open it.  
 
Inside you should see a folder named PLUGINS and a file called FIXDAMAGE.EXE inside that folder.  Double-click on Fixdamage.exe and let it run.  Once complete, reboot your system and then continue with the next step... 

 
 
-------------------------
 
Run a new scan with MiniToolbox and then post the new log that is made please.

[trezabrown]

Morning, I think, here ya go... Not sure if I should run as adfmin or Teresa, but I did as you asked on both. Moving forward where should I run these tests?

Result as admin.txt

Result as Teresa brown.txt

[jeffce]

Go ahead and run everything as an Admin if you will from now on. Thank you!

Click on START -> Control Panel -> Network Connections

Inside the Network Connection - right click over "Local Area Connection" and choose Properties
Highlight the "Internet Protocol (TCP/IP)" entry as shown and then click on Properties
 

 
Then it should currently probably look like the image below using 98.191.158.2 as your DNS server.
Click on the radio button "Obtain DNS server address automatically" and then click OK to set it back to automatic
 

 
Once completed it should now look like this:
 

 
 
Now click one final OK and go ahead and restart the computer and see if you're able to connect to the Internet or not and let us know.
If unable to connect still then run a new FSS, FRST, and MiniToolBox scan and post back all the new logs.

[trezabrown]

Thank you, Jeff, I'll work on it this evening...

[jeffce]

Okie dokie!

[trezabrown]

Groovy, I'm on.  Is there some place where I can leave a review? I'll donate to the CP Burnette fund, hopefully it's easy. Am I good now, virus gone?

You the man....

[trezabrown]

Not all the features work in Windows, I get there, but I have to go left, right and under. I can live with it, if I have to...

[AdvancedSetup]

No you're not done yet.  It's the weekend and I'm sure Jeff has friends and family to spend time with as well.  He volunteers his time here so please be patient and he'll be back to assist you further as soon as he can.

 

Thanks

[trezabrown]

Morning, in my excitement I didn't remember do run the programs ;(  but here ya go

Addition.txt

FRST.txt

FSS.txt

Result.txt

[jeffce]

Hi,

 

Thanks for posting these....I will return as quickly as I can.  

[jeffce]

Hi,

 

I just need to verify that you do have the Admin passwords for this machine?  

[trezabrown]

Yes, I do. thank you!