Problem with IE, Network Connection & PC issues

[KPP]

Having a major problem with IE, Network Connection. Also have other PC issues.

 

I am constantly losing my network connection at least 4+times a day. When this happens, I get a popup from Windows that asks if I want to search for solutions. I say yes, and then within seconds, I get reconnected. I also get popups that ask if I want to "recover webpage." Of course, I say yes to all.

 

Normally, that is just a hangnail. But I have a part-time job online. Recently they instituted a new umbrella under which all actions appear. The new application is called:, the Online Network for Evaluation or ONE System.

 

I have been told to use Chrome with it. Altho, they don't support ONE on IE, I think it will run there, but not as well.

 

I've been having connection problems for quite a while, but it was just a nuisance until I tried to use ONE. I cannot. The ONE Tech Support Team told me my computer keeps dropping the connection.  I called my Internet provider, AT&T who told me they couldn't find a problem at their end. In checking the modem lights, I see that this issue does not affect the modem.

 

AdvancedSetup told me to post here since he was unable to work with me at the moment.

 

Attached are the 2 dds log files. I will be away from my pc for 1 hr. and then back indefinitely.

 

Tomorrow is my next work shift. If I can't fix this, I won't be able to work.

 

p.s. Every now and then I cannot copy text onto a web page. It's happening now. Is there an easy fix?

 

Thanks

 

P.S. I'm up to date on all my software (I think). Using IE 11.

attach.txt

dds.txt

Edited February 15, 2014 by KPP

[daledoc1]

Hi, KPP:
 
Welcome back.
Are you still running Windows 7?
 
Let's get some basic system info for starters.
The experts and staff (including our resident networking guru, @David H. Lipman) will most likely need more data about your specific network hardware and software configuration.
But this will get them started.
 
Please post back with both logs attached to your next reply.

 

Then please wait for one of the staff or expert members to advise you further.
 
Thanks,
 
daledoc1
-----------------------------------

DDS Instructions

Download DDS from one of the locations below and save it to your Desktop:
dds.scr
dds.com


Temporarily disable any script blocker if your Anti-Virus/Anti-Malware has it.
How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs

Once it is downloaded, you can disconnect from the Internet and disable your Ant-Virus temporarily if needed.
Then double click dds.scr or dds.com to run the tool.
Click the Run button if prompted with an Open File - Security Warning dialog box.
A black DOS console should open and run for a moment.

•  
• When done, DDS will open two (2) logs:
  • DDS.txt
  • Attach.txt

• Save both reports to your desktop
• Please attach both of the following logs to your next reply: DDS.txt and Attach.txt
  You can ignore the note about zipping the Attach.txt file in most cases.

----------------------------------------
 

[daledoc1]

Hi, KPP:

 

Wow!

You had me confused there for a moment...

I was *sure* there were no logs with that original post.

 

I guess you edited the original post to add them??

 

Good!

Now we just need to wait for the geeks, gurus and pros to weigh in.

I'm sure they will need more info about your networking setup, but I''ll defer to them on that.

 

Cheers,

 

daledoc1

[AdvancedSetup]

I believe the error here is probably from IE but not positive.

 

2/14/2014 11:20:12 PM, Error: Schannel [36888]  - The following fatal alert was generated: 43. The internal error state is 252.

 

Aside from that I'm not see anything in the logs to indicate that it's having an issue.

 

Does the Internet connection drop or is it just the IE stops responding?  Meaning that if you have like Skype or some Messenger or Email Client running do they still stay connected ?

Have you tried doing a Factory Reset on the Router?

 

 

 

Please download Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatibale with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.

• Double-click to run it. When the tool opens click Yes to disclaimer.
• Press Scan button.
• It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
• The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.
  

 

[KPP]

IE stops working. But the issue became a more serious problem when I tried to work online under the new system ETS has in place. I had to use Chrome. I kept losing the connection. The tech team told me to call my provider and tell them the connection was unstable.

 

I never noticed if it affected anything else. I don't use Skype. I've never checked to see if it's affecting my Yahoo mail.

 

Have not done a factory reset on the router. Don't know how that works.

[AdvancedSetup]

Well doubt it will help but you can do a test.  Click on START and type CMD.EXE and when it shows on the menu right click over it and select "Run as administrator"  then type the following and press the Enter key.  The -t is case sensitive and needs to be a lowercase t

 

ping yahoo.com -t

 

That should keep a ping going with yahoo.com 

Then browse the web or run this program and as soon as it stops or quits responding then go back to this CMD window and see if the ping requests are still working for yahoo.com or if they too stopped and you get a "Request timed out." message or similar.

 

 

That will let us know if the connection is being dropped for all connections or just the browser.

 

[KPP]

Ron,

 

(Quick question: Why is it impossible for me to copy anything onto this page?)

 

The connection dropped when I used Chrome as well.

 

Here's the log files.

 

 

Addition.txt

FRST.txt

[AdvancedSetup]

Yes, but if the connection dropped with Chrome you should be able to run the ping test I showed above and see what it says please.

You are probably having issues with IE for posting.  Lot of users run into that on IE from time to time.

 

I'll check your logs.

[AdvancedSetup]

I'm not seeing any infection to cause an issue.  What is the NAME of the MFG for your router and what MODEL ?

[KPP]

I am running the program. It is still pinging across the globe. I have a Westell   SKU - f98-610025-06. I'm not sure what model. I'll Google it.

 

As to the copy, I had that problem on another site, but one day I got a popup asking if I wanted to share my clipboard with it. I said Yes, and it worked fine afterwards.

[KPP]

Google says it's a Westell 6100.

[KPP]

Let me know if/when I should stop pinging. Should I close the Farbar Recovery Tool without using the "Fix" option?

Edited February 16, 2014 by KPP

[AdvancedSetup]

Wow, that looks like an ancient modem/router.   Is it possible to plug in an Ethernet cable directly from your modem to the computer and see how that works?

 

http://www.westell.com/support/liteline-proline---model-6100/f90-610025-06

http://www.dslreports.com/faq/9688

http://www.dslreports.com/forum/remark,25650352

 

[AdvancedSetup]

You need to confirm ARE THE PINGS STILL WORKING when the Web browser from IE or Chrome is dead ?

 

[KPP]

Ron,

 

The modem came directly from AT&T. How kind they are!  I do plug an Ethernet cable from the modem to my pc. That is how I connect ... wired.

 

The "connection dropped" issue only happens every now and then. I don't know when it will happen again. Although, I must admit, it seemed to be happening a lot when I was on Chrome trying to use the new system.  I do know, however, that I will not be able to work tomorrow without a fix.

 

Thanks for your help.

 

Kate

[KPP]

I might add that it has never happened when I'm streaming a movie online from Netflix.

[AdvancedSetup]

Well I'm not seeing anything software wise to indicate there is any issue. Which leads me to possibly think it's some sort of possible hardware issue.

Are you able to take your computer to a local store that offers wireless and test it or a friend, family member at another house? That way if you can confirm it works there then you know for sure it's an issue in your home. Either the router or possibly wiring from the ISP provider.

[KPP]

Well, I can take it to another apt in my building. What exactly would I be doing?

 

Is there a way to test the modem?

 

It's still pinging. Should I close it out?

 

If the issue was in my home, wouldn't I have problems with my phone?

 

Do you know anyone here who is an expert in this area?

 

Thanks,

 

Kate

 

What about Farbar? Should I close or use their "fix" option?

Edited February 16, 2014 by KPP

[AdvancedSetup]

Taking it to another apartment in your building might help.  Basically want to know for a fact if it works or fails somewhere else.

 

No, no modem tests to do.

 

Yes, you can close the ping window.

 

No, the phone and Internet are different signals

 

There is no "expert" needed at this point.  You first need to do some basic tests as requested to help rule out if it's the computer or your router / connection in your home.

 

Thank you

 

I'm heading out now and I have things to do tomorrow so I probably won't be back until later in the evening again.

 

Ron

[KPP]

Ronnie,

 

Thanks for your response. What you say makes sense. The question is how to solve the problem? Any ideas?

 

Please understand that while I'm above your average pc user, I am nowhere near savvy enough to understand that much. In your first post, you mentioned stuff I knew nothing about.

 

A wannabe-geek,

 

Kate

Edited February 17, 2014 by KPP

[AdvancedSetup]

Were you able to take your computer over to someone Else's home and test it out?

[KPP]

Not yet. The rush to get it fixed went away as my deadline passed today at 11 a.m. 

 

But when I take it to the neighbor, what exactly do I do? Take my modem? Plug in my laptop? How?

[AdvancedSetup]

No, if anything you either connect via wireless or bring your Ethernet cable but do not bring your modem.  You want to connect to their modem/router for the connection.

 

Then do everything in your power to try to get it to disconnect like it does at your house and then let us know the results.

[KPP]

Ok, I will do that.

 

But my magical powers are out of town on an extended sabbatical. I cannot make the issue happen. It just happens out of the blue, unless you have suggestions on how to encourage it to happen.

[AdvancedSetup]

Well the way you describe it the issues seems to happen frequently.  You said it happens when you run that application they wanted you to use for work.