Difficulty removing rootkit

[Lottiestar]

I have a rootkit that has been detected, each time i remove it from quarantine i run a scan which says computer is clear, but the next day it is back again. 

This is what it is called in the log:

HKLM\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_*202EETADPUG (Rootkit.0Access) -> No action taken.

 

I have done the 'attach' and 'dds' notebook thing as requested if you need them. Would be grateful of any help, thanks.

[kevinf80]

Hello and

 

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Download Farbar Recovery Scan Tool and save it to your desktop.

 

Note: You need to run the version compatible with your system (32 bit or 64 bit). If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.

• Double-click to run it. When the tool opens click Yes to disclaimer.
  
• Press Scan button.
  
• It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
  
• The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.
  

 

Kevin...

[Lottiestar]

Thanks Kevin,

Here's the info from addition attached :-)

RebeccaFRST.txtAddition.txt

[kevinf80]

Download attached fixlist.txt file and save it to the Desktop, or the folder you saved FRST into.

NOTE. It's important that both FRST and fixlist.txt are in the same location or the fix will not work.

 

Run FRST and press the Fix button just once and wait.

The tool will make a log on the Desktop (Fixlog.txt). Please post it to your reply.

 

Next,

 

Run Malwarebytes,  Open > Settings Tab > Scanner Settings > Under action for PUP > Select: Show in Results List and Check for removal.

Please Update and run a Full scan

Make sure that everything is checked, and click Remove Selected on any found items.

 

Post the produced log..

 

Please download Junkware Removal Tool to your desktop.

• Shut down your protection software now to avoid potential conflicts.
  
• Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
  
• The tool will open and start scanning your system.
  
• Please be patient as this can take a while to complete depending on your system's specifications.
  
• On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  
• Post the contents of JRT.txt into your next message.
  

 

Let me see those logs, also tell me if any remaining issues or concerns...

 

Kevin...

fixlist.txt

[Lottiestar]

Hi Kevin, I think ive done this right!

This is the malware bytes log:

Malwarebytes Anti-Malware 1.75.0.1300

www.malwarebytes.org

 

Database version: v2014.02.16.04

 

Windows XP Service Pack 3 x86 NTFS

Internet Explorer 8.0.6001.18702

Engineers :: DAVELAPTOP [administrator]

 

16/02/2014 15:40:47

mbam-log-2014-02-16 (15-40-47).txt

 

Scan type: Full scan (C:\|)

Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM

Scan options disabled: P2P

Objects scanned: 346893

Time elapsed: 55 minute(s), 5 second(s)

 

Memory Processes Detected: 0

(No malicious items detected)

 

Memory Modules Detected: 0

(No malicious items detected)

 

Registry Keys Detected: 0

(No malicious items detected)

 

Registry Values Detected: 0

(No malicious items detected)

 

Registry Data Items Detected: 0

(No malicious items detected)

 

Folders Detected: 0

(No malicious items detected)

 

Files Detected: 0

(No malicious items detected)

 

(end)

 

 

And the JRT one:

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Junkware Removal Tool (JRT) by Thisisu

Version: 6.1.1 (02.04.2014:1)

OS: Microsoft Windows XP x86

Ran by Engineers on 16/02/2014 at 16:41:54.51

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

 

 

 

 

~~~ Services

 

 

 

~~~ Registry Values

 

Successfully repaired: [Registry Value] HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\SearchScopes\{0633EE93-D776-472f-A0FF-E1416B8B2E3A}\\DisplayName

Successfully repaired: [Registry Value] HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\SearchScopes\{0633EE93-D776-472f-A0FF-E1416B8B2E3A}\\URL

 

 

 

~~~ Registry Keys

 

Successfully deleted: [Registry Key] HKEY_CLASSES_ROOT\yt.ytnavassistplugin

Successfully deleted: [Registry Key] HKEY_CLASSES_ROOT\yt.ytnavassistplugin.1

Successfully deleted: [Registry Key] HKEY_CLASSES_ROOT\CLSID\{02478D38-C3F9-4EFB-9B51-7695ECA05670}

Successfully deleted: [Registry Key] HKEY_CLASSES_ROOT\CLSID\{058F0E48-61CA-4964-9FBA-1978A1BB060D}

Successfully deleted: [Registry Key] HKEY_CLASSES_ROOT\CLSID\{18F33C35-8EF2-40D7-8BA4-932B0121B472}

Successfully deleted: [Registry Key] HKEY_CLASSES_ROOT\CLSID\{EF99BD32-C1FB-11D2-892F-0090271D4F88}

Successfully deleted: [Registry Key] HKEY_CURRENT_USER\Software\dsiteproducts

Successfully deleted: [Registry Key] HKEY_CURRENT_USER\Software\ilivid

Successfully deleted: [Registry Key] HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{02478D38-C3F9-4EFB-9B51-7695ECA05670}

Successfully deleted: [Registry Key] HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{02478D38-C3F9-4EFB-9B51-7695ECA05670}

Successfully deleted: [Registry Key] HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{EF99BD32-C1FB-11D2-892F-0090271D4F88}

Successfully deleted: [Registry Key] HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\InternetRegistry\REGISTRY\USER\S-1-5-21-2749046784-2297027865-646753608-1012\Software\sweetim

Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\Classes\prod.cap

Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\Classes\CLSID\{FB684D26-01F4-4D9D-87CB-F486BEBA56DC}

Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{02478D38-C3F9-4EFB-9B51-7695ECA05670}

 

 

 

~~~ Files

 

 

 

~~~ Folders

 

Successfully deleted: [Folder] "C:\Documents and Settings\All Users\application data\babylon"

Successfully deleted: [Folder] "C:\Documents and Settings\All Users\application data\tarma installer"

Successfully deleted: [Folder] "C:\Documents and Settings\Engineers\Application Data\dsite"

Successfully deleted: [Folder] "C:\Documents and Settings\Engineers\Application Data\zip opener packages"

 

 

 

 

 

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Scan was completed on 16/02/2014 at 16:47:21.64

End of JRT log

 

Thanks for this, google and other pages are now working on internet explorer so thats a good sign so far! I did notice a few times when the JRT was running that is said 'access denied' i wondered whether that meant anything? I had switched off firewall and anti-virus whilst running.

[kevinf80]

We need to run an online AV scan to ensure there are no remnants of any infection left on your system that we may have missed. This scan is very thorough and well worth running, it can take several hours please be patient and let it complete:

 

Run Eset Online Scanner

 

**Note** You will need to use Internet explorer for this scan - Vista and win 7 right click on IE shortcut and run as admin

 

Go to Eset web page http://www.eset.com/us/online-scanner/ to run an online scan from ESET.

 

• Turn off the real time scanner of any existing antivirus program while performing the online scan
  
• click on the Run ESET Online Scanner button
  
• Tick the box next to YES, I accept the Terms of Use.
  Click Start
  
• When asked, allow the add/on to be installed
  Click Start
  
• Make sure that the option Remove found threats is unticked
  
• Click on Advanced Settings, ensure the options
  
• Scan for potentially unwanted applications, Scan for potentially unsafe applications, and Enable Anti-Stealth Technology are ticked.
  Click Scan
  
• wait for the virus definitions to be downloaded
  
• Wait for the scan to finish
  

 

When the scan is complete

 

• If no threats were found
  
• put a checkmark in "Uninstall application on close"
  
• close program
  
• report to me that nothing was found
  

 

If threats were found

 

• click on "list of threats found"
  
• click on "export to text file" and save it as ESET SCAN and save to the desktop
  
• Click on back
  
• put a checkmark in "Uninstall application on close"
  
• click on finish
  

 

close program

 

copy and paste the report in next reply

 

Next,

 

Download Security Check by screen317 from either of the following:

http://screen317.spywareinfoforum.org/SecurityCheck.exe or http://screen317.changelog.fr/SecurityCheck.exe

Save it to your Desktop. (If your security alerts either accept the alert, or turn the security off while Secuirity Check runs)

Double click SecurityCheck.exe (Vista or Windows 7 users right click and select "Run as Administrator") and follow the onscreen instructions inside of the black box. Press any key when asked.

A Notepad document should open automatically called checkup.txt; please post the contents of that document.

 

Kevin....

[Lottiestar]

No threats found on the virus scan although it did say that Sophos anti-virus was still running and may interfere with the check-this was deleted a few months back and i cant find it using the windows search? I note it is also in the text from the checkup below?

 Results of screen317's Security Check version 0.99.79 
 Windows XP Service Pack 3 x86  
 Internet Explorer 8 
``````````````Antivirus/Firewall Check:``````````````
 Windows Firewall Enabled! 
Sophos Anti-Virus  
 Antivirus out of date! 
`````````Anti-malware/Other Utilities Check:`````````
 Malwarebytes Anti-Malware version 1.75.0.1300 
 CCleaner    
 Java 7 Update 51 
 Adobe Flash Player  12.0.0.44 
 Adobe Reader 9 Adobe Reader out of Date!
 Google Chrome 32.0.1700.102 
 Google Chrome 32.0.1700.107 
````````Process Check: objlist.exe by Laurent```````` 
`````````````````System Health check`````````````````
 Total Fragmentation on Drive C:: 5%
````````````````````End of Log``````````````````````
 

 

Thanks again :-)

[kevinf80]

Run FRST once more an post a fresh log (FRST.txt) there will be no Addition.txt this time.....

[Lottiestar]

Here it is :-)FRST.txt

[kevinf80]

There are remnants of a previous install of Sophos, we can remove those with frst.fix shortly. Security Check is not indicating a resident Ani-Virus Program, that is something that should be installed ASAP

 

Microsoft Security Essentials is available here: http://www.microsoft.com/en-gb/download/details.aspx?id=5201

 

Next,

 

Download attached fixlist.txt file and save it to the Desktop, or the folder you saved FRST into.

NOTE. It's important that both FRST and fixlist.txt are in the same location or the fix will not work.

 

Run FRST and press the Fix button just once and wait.

The tool will make a log on the Desktop (Fixlog.txt). Please post it to your reply.

 

Next,

 

Adobe Reader is outdated...

Visit http://get.adobe.com/uk/reader/otherversions/ and download the latest version of Acrobat Reader

 

Step 1 - Select your Operating System.

Step 2 - Select your Langauge.

Step 3 - Select latest version.

 

Untick the option for any security scanner or toolbar if offered.

 

Download and install.

 

Having the latest updates ensures there are no security vulnerabilities in your system.

 

Let me see the log from FRST, let me know if other steps complete ok, also if there are any remaining issues or concerns...

 

Kevin

 

 

fixlist.txt

[Lottiestar]

Thanks Kevin, they seem to have downloaded fine. I deleted AVG antivirus when doing the online scan as it kept detecting it when turned off - has this completely gone now or is there remenant like the Sophos one? Thanks for your help.Fixlog.txt

[kevinf80]

What is the current status of your system, any remaining issues or concerns....

 

Kevin...

[Lottiestar]

Seems to be running fine now thank you for your help :-))

[kevinf80]

Thanks for the update, I guess we can clean up...

 

We need to remove FRST,  first it is very important to deal with its own Quarantine folder by using FRST itself..

 

OK, we continue:

 

Delete any fixlist.txt file previously used, continue:

 

Download attached fixlist.txt file and save it to the Desktop, or the folder you saved FRST into.

 

NOTE. It's important that both FRST and fixlist.txt are in the same location or the fix will not work.

 

Run FRST and press the Fix button just once and wait.

The tool will make a log on the Desktop (Fixlog.txt). That will confirm the removal action, delete if successful.

 

Next,

 

Delete FRST.exe from your Desktop or the folder it was saved to, navigate to and delete its folder C:\FRST

 

Next,

 

Download "Delfix by Xplode" and save it to your desktop.

 

"Delfix link mirror"

 

Double Click to start the program. If you are using Vista or higher, please right-click and choose run as administrator

 

Make Sure the following items are checked:

 

• 
  

     

• Remove disinfection tools

   

    
• Purge System Restore

   

 

Now click on "Run" and wait patiently until the tool has completed.

 

The tool will create a log when it has completed. We don't need you to post this.

 

Let me know if those steps complete, also if any remaining issues or concerns...

 

Kevin.....

fixlist.txt

[Lottiestar]

All done! Cant remember the last time the laptop ran this quickly so thankyou! Do i need to delete delfix? Also is there any software that i can use to monitor my system more effectively and improve it like this without running the risk of ruining it? (obviously wouldnt be able to do all the steps below without your help so need something i can do for maintainance!) Does the pro version of malware bytes have anything? Many thanks 

[Lottiestar]

I use CC cleaner at the moment but to be honest i havent notice any difference :-(

[kevinf80]

Delfix should have removed itself when it finished its run, did that not happen?

 

Read the following link to fully understand PC security and best practices, you may find it useful....

 

http://www.bleepingcomputer.com/forums/t/407147/answers-to-common-security-questions-best-practices/#entry2316629

 

Kevin....

[Lottiestar]

Thanks Kevin, a great help. Everything working fine :-)

[kevinf80]

Thank you for the update, good to hear your system is back to normal...

 

Take care,

 

Kevin...

[AdvancedSetup]

Glad we could help.

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