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DCOM Server Process Launcher/Plug and Play Errors Causing Unexpected Reboots - Windows 7


LakotaWolf

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Hi guys,

 

I noticed my work PC has been randomly rebooting itself recently. It's worth noting that I do also use it for some gaming (some Steam games, etc.) The perks of owning a family business!

 

I checked Windows Error Viewer, and found a few of these errors:

 

The Service Control Manager tried to take a corrective action (Reboot the machine) after the unexpected termination of the Plug and Play service, but this action failed with the following error: 
A system shutdown has already been scheduled.
 
and
 
The Service Control Manager tried to take a corrective action (Reboot the machine) after the unexpected termination of the DCOM Server Process Launcher service, but this action failed with the following error: 
A system shutdown has already been scheduled.
 
Here are my DDS.txt and Attach.txt logs.
 
DDS (Ver_2012-11-20.01) - NTFS_AMD64 
Internet Explorer: 8.0.7601.17514
Run by Admin at 15:49:09 on 2014-02-13
Microsoft Windows 7 Ultimate   6.1.7601.1.1252.1.1033.18.4087.2303 [GMT -8:00]
.
AV: Symantec Endpoint Protection.cloud *Enabled/Updated* {63DF5164-9100-186D-2187-8DC619EFD8BF}
SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
SP: Symantec Endpoint Protection.cloud *Enabled/Updated* {D8BEB080-B73A-17E3-1B37-B6B462689202}
FW: Symantec Endpoint Protection.cloud *Enabled* {5BE4D041-DB6F-1935-0AD8-24F3E73C9FC4}
.
============== Running Processes ===============
.
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k RPCSS
C:\Windows\system32\atiesrxx.exe
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\atieclxx.exe
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe
C:\Program Files (x86)\Bonjour\mDNSResponder.exe
C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
C:\Program Files (x86)\IDrive\idwservice_501.exe
C:\Program Files (x86)\IDrive\idwadminsrv.exe
C:\Program Files (x86)\LogMeIn\x64\LMIGuardianSvc.exe
C:\Program Files (x86)\LogMeIn\x64\RaMaint.exe
C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamscheduler.exe
C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamservice.exe
C:\Windows\System32\svchost.exe -k HPZ12
C:\Program Files\Symantec.cloud\EndpointProtectionAgent\Engine\20.4.0.40\ccSvcHst.exe
C:\Windows\System32\svchost.exe -k HPZ12
C:\Program Files (x86)\Common Files\Intuit\QuickBooks\QBCFMonitorService.exe
C:\Program Files (x86)\Common Files\Intuit\DataProtect\QBIDPService.exe
C:\Program Files\Symantec.cloud\PlatformAgent\ccSvcHst.exe
C:\Windows\system32\svchost.exe -k imgsvc
C:\Program Files (x86)\LogMeIn\x64\LogMeIn.exe
C:\Program Files\Symantec.cloud\PlatformAgent32\ccSvcHst.exe
C:\Program Files\Symantec.cloud\AntiVirus\AVAgent.exe
C:\Windows\system32\WUDFHost.exe
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
c:\program files\symantec.cloud\antivirus\ssDVAgent.exe
C:\Windows\servicing\TrustedInstaller.exe
C:\Program Files (x86)\IDrive\idw_web.exe
C:\Program Files\Symantec.cloud\EndpointProtectionAgent\Engine\20.4.0.40\ccSvcHst.exe
C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamgui.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Windows\system32\taskhost.exe
C:\Program Files (x86)\LogMeIn\x64\LogMeInSystray.exe
C:\Program Files\Symantec.cloud\PlatformAgent\PAUI.exe
C:\Users\Workputer\AppData\Roaming\Google\Google Talk\googletalk.exe
C:\Program Files (x86)\Common Files\Intuit\QuickBooks\QBUpdate\qbupdate.exe
C:\Program Files (x86)\Intuit\QuickBooks 2014\QBW32.EXE
C:\Program Files\Symantec.cloud\EndpointProtectionAgent\Engine\20.4.0.40\ccSvcHst.exe
C:\Program Files (x86)\IDrive\idwbg_501.exe
C:\Program Files (x86)\IDrive\idwmonitor.exe
C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\MOM.exe
C:\Windows\system32\SearchIndexer.exe
C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CCC.exe
C:\Windows\system32\wuauclt.exe
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\Windows\system32\mmc.exe
C:\Users\Workputer\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\Workputer\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\Workputer\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\Workputer\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Windows\system32\SearchProtocolHost.exe
C:\Windows\system32\SearchFilterHost.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Windows\System32\cscript.exe
.
============== Pseudo HJT Report ===============
.
mWinlogon: Userinit = userinit.exe
BHO: Norton Identity Protection: {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:\Program Files\Symantec.cloud\EndpointProtectionAgent\Engine\20.4.0.40\coieplg.dll
BHO: Norton Vulnerability Protection: {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\Program Files\Symantec.cloud\EndpointProtectionAgent\Engine\20.4.0.40\IPS\ipsbho.dll
BHO: Office Document Cache Handler: {B4F3A835-0E21-4959-BA22-42B3008E02FF} - C:\Program Files (x86)\Microsoft Office\Office14\URLREDIR.DLL
TB: Norton Toolbar: {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files\Symantec.cloud\EndpointProtectionAgent\Engine\20.4.0.40\coieplg.dll
uRun: [iDrive Background process] "C:\Program Files (x86)\IDrive\idwbg_501.exe"
uRun: [iDrive Monitor] "C:\Program Files (x86)\IDrive\idwmonitor.exe" Min
uRunOnce: [symantec.cloud Installation] "C:\Users\Admin\AppData\Local\Temp\syminstall\SymantecLauncher.exe" -extractorpath "C:\Users\Workputer\Downloads\SymantecExtractor.exe" -runafterrestart
mRun: [iDrive Background process] "C:\Program Files (x86)\IDrive\idwbg_501.exe"
mRun: [iDrive Monitor] "C:\Program Files (x86)\IDrive\idwmonitor.exe" Min
mRun: [startCCC] "C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe" MSRun
mRun: [intuit SyncManager] C:\Program Files (x86)\Common Files\Intuit\Sync\IntuitSyncManager.exe  startup
mRun: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
StartupFolder: C:\PROGRA~3\MICROS~1\Windows\STARTM~1\Programs\Startup\INTUIT~1.LNK - C:\Program Files (x86)\Common Files\Intuit\DataProtect\IntuitDataProtect.exe
StartupFolder: C:\PROGRA~3\MICROS~1\Windows\STARTM~1\Programs\Startup\QUICKB~2.LNK - C:\Program Files (x86)\Common Files\Intuit\QuickBooks\QBUpdate\qbupdate.exe
StartupFolder: C:\PROGRA~3\MICROS~1\Windows\STARTM~1\Programs\Startup\QUICKB~1.LNK - C:\Program Files (x86)\Intuit\QuickBooks 2014\QBW32.EXE
mPolicies-Explorer: NoActiveDesktop = dword:1
mPolicies-Explorer: NoActiveDesktopChanges = dword:1
mPolicies-Explorer: NoDriveTypeAutoRun = dword:145
mPolicies-System: ConsentPromptBehaviorAdmin = dword:5
mPolicies-System: ConsentPromptBehaviorUser = dword:3
mPolicies-System: EnableUIADesktopToggle = dword:0
mPolicies-Explorer: NoDriveTypeAutoRun = dword:145
IE: E&xport to Microsoft Excel - C:\PROGRA~2\MICROS~1\Office14\EXCEL.EXE/3000
IE: Se&nd to OneNote - C:\PROGRA~2\MICROS~1\Office14\ONBttnIE.dll/105
IE: {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - {CAFEEFAC-00107-0002-0007-ABCDEFFEDCBC} - <orphaned>
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIE.dll
IE: {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - {FFFDC614-B694-4AE6-AB38-5D6374584B52} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIELinkedNotes.dll
IE: {7F9DB11C-E358-4ca6-A83D-ACC663939424} - {9999A076-A9E2-4C99-8A2B-632FC9429223}
TCP: NameServer = 10.10.10.1
TCP: Interfaces\{BDDDD0A5-8C26-4F23-8476-C80C8C7F2FC8} : DHCPNameServer = 10.10.10.1
Filter: text/xml - {807573E5-5146-11D5-A672-00B0D022E945} - C:\Program Files (x86)\Common Files\Microsoft Shared\OFFICE14\MSOXMLMF.DLL
Handler: intu-help-qb7 - {5A03BD9D-766D-47A6-8E87-CD90F60BE245} - C:\Program Files (x86)\Intuit\QuickBooks 2014\HelpAsyncPluggableProtocol.dll
Handler: qbwc - {FC598A64-626C-4447-85B8-53150405FD57} - 
Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\Program Files (x86)\Common Files\Skype\Skype4COM.dll
SSODL: WebCheck - <orphaned>
x64-BHO: Office Document Cache Handler: {B4F3A835-0E21-4959-BA22-42B3008E02FF} - C:\Program Files\Microsoft Office\Office14\URLREDIR.DLL
x64-Run: [LogMeIn GUI] "C:\Program Files (x86)\LogMeIn\x64\LogMeInSystray.exe"
x64-Run: [symantecPaui] "C:\Program Files\Symantec.cloud\PlatformAgent\PAUI.exe"
x64-IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - C:\Program Files\Microsoft Office\Office14\ONBttnIE.dll
x64-IE: {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - {FFFDC614-B694-4AE6-AB38-5D6374584B52} - C:\Program Files\Microsoft Office\Office14\ONBttnIELinkedNotes.dll
x64-IE: {7F9DB11C-E358-4ca6-A83D-ACC663939424} - {9999A076-A9E2-4C99-8A2B-632FC9429223}
x64-Filter: text/xml - {807573E5-5146-11D5-A672-00B0D022E945} - C:\Program Files\Common Files\Microsoft Shared\OFFICE14\MSOXMLMF.DLL
x64-Handler: intu-help-qb7 - {5A03BD9D-766D-47A6-8E87-CD90F60BE245} - <orphaned>
x64-Handler: qbwc - {FC598A64-626C-4447-85B8-53150405FD57} - <orphaned>
x64-Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - <orphaned>
x64-SSODL: WebCheck - <orphaned>
.
================= FIREFOX ===================
.
FF - ProfilePath - 
.
============= SERVICES / DRIVERS ===============
.
R0 SymDS;Symantec Data Store;C:\Windows\System32\drivers\NISx64\1404000.028\SymDS64.sys [2014-1-23 493656]
R0 SymEFA;Symantec Extended File Attributes;C:\Windows\System32\drivers\NISx64\1404000.028\SymEFA64.sys [2014-1-23 1139800]
R1 BHDrvx64;BHDrvx64;C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_20.4.0.40\Definitions\BASHDefs\20140121.001\BHDrvx64.sys [2014-1-21 1526488]
R1 ccSet_Cloud;CC Standalone Settings Manager;C:\Windows\SysWOW64\drivers\Symantec.cloud\ccSetx64.sys [2013-8-9 167072]
R1 ccSet_NIS;Endpoint Protection.cloud Settings Manager;C:\Windows\System32\drivers\NISx64\1404000.028\ccSetx64.sys [2014-1-23 169048]
R1 IDSVia64;IDSVia64;C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_20.4.0.40\Definitions\IPSDefs\20140212.001\IDSviA64.sys [2014-2-13 521944]
R1 SymIRON;Symantec Iron Driver;C:\Windows\System32\drivers\NISx64\1404000.028\Ironx64.sys [2014-1-23 224416]
R1 SymNetS;Symantec Network Security WFP Driver;C:\Windows\System32\drivers\NISx64\1404000.028\symnets.sys [2014-1-23 433752]
R2 AMD External Events Utility;AMD External Events Utility;C:\Windows\System32\atiesrxx.exe [2012-12-19 240640]
R2 IDriveService;IDriveService;C:\Program Files (x86)\IDrive\idwservice_501.exe [2013-1-19 182456]
R2 IDWAdmin;IDWAdmin;C:\Program Files (x86)\IDrive\idwadminsrv.exe [2013-1-19 125112]
R2 LMIGuardianSvc;LMIGuardianSvc;C:\Program Files (x86)\LogMeIn\x64\LMIGuardianSvc.exe [2012-1-31 376144]
R2 LMIInfo;LogMeIn Kernel Information Provider;C:\Program Files (x86)\LogMeIn\x64\rainfo.sys [2011-9-16 16056]
R2 LMIRfsDriver;LogMeIn Remote File System Driver;C:\Windows\System32\drivers\LMIRfsDriver.sys [2012-2-25 72216]
R2 MBAMScheduler;MBAMScheduler;C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamscheduler.exe [2012-9-19 399432]
R2 MBAMService;MBAMService;C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamservice.exe [2012-9-19 676936]
R2 NIS;Endpoint Protection.cloud;C:\Program Files\Symantec.cloud\EndpointProtectionAgent\Engine\20.4.0.40\ccSvcHst.exe [2014-1-23 144368]
R2 QBVSS;QBIDPService;C:\Program Files (x86)\Common Files\Intuit\DataProtect\QBIDPService.exe [2013-12-2 1248256]
R2 SsPaAdm;Symantec.cloud Cloud Agent;C:\Program Files\Symantec.cloud\PlatformAgent\ccSvcHst.exe [2013-8-9 191856]
R2 ssPaSetMgr;Symantec.cloud Scheduler;C:\Program Files\Symantec.cloud\PlatformAgent32\ccSvcHst.exe [2013-8-9 138272]
R2 ssSpnAv;Symantec.cloud Endpoint Protection;C:\Program Files\Symantec.cloud\AntiVirus\AVAgent.exe [2013-10-23 418192]
R3 AtiHDAudioService;AMD Function Driver for HD Audio Service;C:\Windows\System32\drivers\AtihdW76.sys [2012-11-6 96256]
R3 EraserUtilRebootDrv;EraserUtilRebootDrv;C:\Program Files (x86)\Common Files\Symantec Shared\EENGINE\EraserUtilRebootDrv.sys [2014-1-24 137648]
R3 MBAMProtector;MBAMProtector;C:\Windows\System32\drivers\mbam.sys [2012-9-19 25928]
R3 RTL8167;Realtek 8167 NT Driver;C:\Windows\System32\drivers\Rt64win7.sys [2009-6-10 187392]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe [2013-9-11 105144]
S2 clr_optimization_v4.0.30319_64;Microsoft .NET Framework NGEN v4.0.30319_X64;C:\Windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe [2013-9-11 124088]
S2 SkypeUpdate;Skype Updater;C:\Program Files (x86)\Skype\Updater\Updater.exe [2013-6-21 162408]
S3 RdpVideoMiniport;Remote Desktop Video Miniport Driver;C:\Windows\System32\drivers\rdpvideominiport.sys [2012-2-27 20992]
S3 TsUsbFlt;TsUsbFlt;C:\Windows\System32\drivers\TsUsbFlt.sys [2012-2-27 59392]
S3 WatAdminSvc;Windows Activation Technologies Service;C:\Windows\System32\Wat\WatAdminSvc.exe [2012-2-27 1255736]
S3 WDC_SAM;WD SCSI Pass Thru driver;C:\Windows\System32\drivers\wdcsam64.sys [2008-5-6 14464]
.
=============== Created Last 30 ================
.
2014-02-05 23:24:10 -------- d-----w- C:\HP Universal Print Driver
2014-01-31 22:48:17 -------- d-----w- C:\Program Files (x86)\Common Files\Nuance
2014-01-31 22:48:12 -------- d-----w- C:\ProgramData\Nuance
2014-01-28 00:33:13 596256 ----a-w- C:\Windows\System32\Spool\prtprocs\x64\hpcpp155.dll
2014-01-23 22:36:42 177312 ----a-w- C:\Windows\System32\drivers\SYMEVENT64x86.SYS
2014-01-23 22:36:42 -------- d-----w- C:\Program Files\Common Files\Symantec Shared
2014-01-23 22:36:05 796760 ----a-r- C:\Windows\System32\drivers\NISx64\1404000.028\srtsp64.sys
2014-01-23 22:36:05 493656 ----a-r- C:\Windows\System32\drivers\NISx64\1404000.028\SymDS64.sys
2014-01-23 22:36:05 433752 ----a-r- C:\Windows\System32\drivers\NISx64\1404000.028\symnets.sys
2014-01-23 22:36:05 36952 ----a-r- C:\Windows\System32\drivers\NISx64\1404000.028\srtspx64.sys
2014-01-23 22:36:05 23448 ----a-r- C:\Windows\System32\drivers\NISx64\1404000.028\SymELAM.sys
2014-01-23 22:36:05 224416 ----a-r- C:\Windows\System32\drivers\NISx64\1404000.028\Ironx64.sys
2014-01-23 22:36:05 169048 ----a-r- C:\Windows\System32\drivers\NISx64\1404000.028\ccSetx64.sys
2014-01-23 22:36:05 1139800 ----a-r- C:\Windows\System32\drivers\NISx64\1404000.028\SymEFA64.sys
2014-01-23 22:36:00 -------- d-----w- C:\Windows\System32\drivers\NISx64\1404000.028
2014-01-23 22:36:00 -------- d-----w- C:\Windows\System32\drivers\NISx64
2014-01-23 22:35:55 -------- d-----w- C:\Program Files (x86)\NortonInstaller
2014-01-23 21:25:09 -------- d-----w- C:\ProgramData\Norton
2014-01-23 21:25:05 -------- d-----w- C:\ProgramData\NortonInstaller
2014-01-23 21:17:37 -------- d-----w- C:\Windows\Migration
2014-01-23 21:15:31 10315576 ----a-w- C:\ProgramData\Microsoft\Windows Defender\Definition Updates\{E0E640C8-AC28-4DB5-8FCC-F7698CC5AF98}\mpengine.dll
2014-01-23 21:00:29 -------- d-----w- C:\Windows\SysWow64\drivers\Symantec.cloud
2014-01-23 20:56:32 -------- d-----w- C:\Program Files\Symantec.cloud
2014-01-23 20:37:43 -------- d-----w- C:\ProgramData\Symantec.Cloud
2014-01-17 00:29:00 -------- d-----w- C:\Program Files (x86)\Hearthstone
2014-01-17 00:12:29 -------- d-----w- C:\ProgramData\Blizzard Entertainment
2014-01-17 00:12:29 -------- d-----w- C:\Program Files (x86)\Common Files\Blizzard Entertainment
2014-01-17 00:12:29 -------- d-----w- C:\Program Files (x86)\Battle.net
2014-01-17 00:04:55 -------- d-----w- C:\ProgramData\Battle.net
.
==================== Find3M  ====================
.
2014-01-23 20:46:41 71048 ----a-w- C:\Windows\SysWow64\FlashPlayerCPLApp.cpl
2014-01-23 20:46:41 692616 ----a-w- C:\Windows\SysWow64\FlashPlayerApp.exe
2014-01-22 00:51:17 92488 ----a-w- C:\Windows\System32\LMIinit.dll
2014-01-22 00:51:17 35656 ----a-w- C:\Windows\System32\LMIport.dll
2014-01-22 00:51:17 107368 ----a-w- C:\Windows\System32\LMIRfsClientNP.dll
2014-01-14 20:52:05 848 --sha-w- C:\Windows\SysWow64\KGyGaAvL.sys
2013-12-18 14:13:56 270496 ------w- C:\Windows\System32\MpSigStub.exe
2013-12-16 00:50:59 107368 ----a-w- C:\Windows\System32\LMIRfsClientNP.dll.000.bak
2013-12-02 22:29:24 1721752 ----a-w- C:\Windows\SysWow64\InetClnt.dll
2013-12-02 22:23:28 1694992 ----a-w- C:\Windows\SysWow64\VBA6.DLL
2013-12-02 22:23:00 741008 ----a-w- C:\Windows\SysWow64\SPR32D30.DLL
.
============= FINISH: 15:49:57.88 ===============
 
 
 
.
UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.
IF REQUESTED, ZIP IT UP & ATTACH IT
.
DDS (Ver_2012-11-20.01)
.
Microsoft Windows 7 Ultimate 
Boot Device: \Device\HarddiskVolume2
Install Date: 2/25/2012 11:02:06 PM
System Uptime: 2/13/2014 3:38:41 PM (0 hours ago)
.
Motherboard: DELL Inc. |  | 0X501H
Processor: Intel® Core i7 CPU         920  @ 2.67GHz | CPU 1 | 2668/133mhz
.
==== Disk Partitions =========================
.
C: is FIXED (NTFS) - 457 GiB total, 286.135 GiB free.
D: is CDROM ()
E: is Removable
F: is Removable
G: is Removable
H: is Removable
I: is Removable
.
==== Disabled Device Manager Items =============
.
==== System Restore Points ===================
.
No restore point in system.
.
==== Installed Programs ======================
.
64 Bit HP CIO Components Installer
Adobe AIR
Adobe Flash Player 12 ActiveX
Adobe Reader XI (11.0.06)
AMD Accelerated Video Transcoding
AMD APP SDK Runtime
AMD Catalyst Install Manager
AMD Drag and Drop Transcoding
AMD Media Foundation Decoders
Apple Software Update
Battle.net
Bonjour
Catalyst Control Center
Catalyst Control Center - Branding
Catalyst Control Center Graphics Previews Common
Catalyst Control Center InstallProxy
Catalyst Control Center Localization All
ccc-utility64
CCC Help Chinese Standard
CCC Help Chinese Traditional
CCC Help Czech
CCC Help Danish
CCC Help Dutch
CCC Help English
CCC Help Finnish
CCC Help French
CCC Help German
CCC Help Greek
CCC Help Hungarian
CCC Help Italian
CCC Help Japanese
CCC Help Korean
CCC Help Norwegian
CCC Help Polish
CCC Help Portuguese
CCC Help Russian
CCC Help Spanish
CCC Help Swedish
CCC Help Thai
CCC Help Turkish
Corel Paint Shop Pro X
CuteFTP 8 Home
Definition update for Microsoft Office 2010 (KB982726)
Dungeon Defenders
Endpoint Protection.cloud
FileMaker Pro 11
Hearthstone
IDrive for Windows Version - 5.0
Jasc Animation Shop 3
LogMeIn
Malwarebytes Anti-Malware version 1.65.0.1400
Microsoft .NET Framework 4.5.1
Microsoft Office 2010 Service Pack 1 (SP1)
Microsoft Office Access MUI (English) 2010
Microsoft Office Access Setup Metadata MUI (English) 2010
Microsoft Office Excel MUI (English) 2010
Microsoft Office Home and Business 2010
Microsoft Office Office 64-bit Components 2010
Microsoft Office OneNote MUI (English) 2010
Microsoft Office Outlook MUI (English) 2010
Microsoft Office PowerPoint MUI (English) 2010
Microsoft Office Proof (English) 2010
Microsoft Office Proof (French) 2010
Microsoft Office Proof (Spanish) 2010
Microsoft Office Proofing (English) 2010
Microsoft Office Publisher MUI (English) 2010
Microsoft Office Shared 64-bit MUI (English) 2010
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2010
Microsoft Office Shared MUI (English) 2010
Microsoft Office Shared Setup Metadata MUI (English) 2010
Microsoft Office Single Image 2010
Microsoft Office Word MUI (English) 2010
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.30319
Microsoft Visual Studio 2010 Tools for Office Runtime (x64)
Motorola Phone Tools
Mozilla Firefox 11.0 (x86 en-US)
MSXML 4.0 SP2 (KB954430)
MSXML 4.0 SP2 (KB973688)
MSXML 4.0 SP2 Parser and SDK
Notepad++
QuickBooks
QuickBooks Pro 2014
QuickBooks Runtime Redistributable
Skype™ 6.6
Starbound
Steam
Symantec.cloud
Symantec.cloud - Cloud Agent
Symantec.cloud - Endpoint Protection
Trillian
Visual Studio Tools for the Office system 3.0 Runtime
Visual Studio Tools for the Office system 3.0 Runtime Service Pack 1 (KB949258)
.
==== Event Viewer Messages From Past Week ========
.
2/8/2014 7:54:06 PM, Error: Service Control Manager [7011]  - A timeout (30000 milliseconds) was reached while waiting for a transaction response from the eventlog service.
2/8/2014 7:53:29 PM, Error: Service Control Manager [7000]  - The Software Protection service failed to start due to the following error:  Software Protection is not a valid Win32 application.
2/8/2014 7:52:28 PM, Error: Service Control Manager [7009]  - A timeout was reached (30000 milliseconds) while waiting for the Microsoft .NET Framework NGEN v4.0.30319_X86 service to connect.
2/8/2014 7:48:12 PM, Error: Service Control Manager [7011]  - A timeout (30000 milliseconds) was reached while waiting for a transaction response from the NIS service.
2/8/2014 12:57:30 AM, Error: Service Control Manager [7038]  - The DPS service was unable to log on as NT AUTHORITY\LocalService with the currently configured password due to the following error:  The request is not supported. To ensure that the service is configured properly, use the Services snap-in in Microsoft Management Console (MMC).
2/8/2014 12:57:30 AM, Error: Service Control Manager [7038]  - The BFE service was unable to log on as NT AUTHORITY\LocalService with the currently configured password due to the following error:  The request is not supported. To ensure that the service is configured properly, use the Services snap-in in Microsoft Management Console (MMC).
2/8/2014 12:57:30 AM, Error: Service Control Manager [7001]  - The Windows Firewall service depends on the Base Filtering Engine service which failed to start because of the following error:  The service did not start due to a logon failure.
2/8/2014 12:57:30 AM, Error: Service Control Manager [7000]  - The Diagnostic Policy Service service failed to start due to the following error:  The service did not start due to a logon failure.
2/8/2014 12:57:30 AM, Error: Service Control Manager [7000]  - The Base Filtering Engine service failed to start due to the following error:  The service did not start due to a logon failure.
2/8/2014 12:57:28 AM, Error: Service Control Manager [7038]  - The Dnscache service was unable to log on as NT AUTHORITY\NetworkService with the currently configured password due to the following error:  The request is not supported. To ensure that the service is configured properly, use the Services snap-in in Microsoft Management Console (MMC).
2/8/2014 12:57:28 AM, Error: Service Control Manager [7000]  - The DNS Client service failed to start due to the following error:  The service did not start due to a logon failure.
2/8/2014 12:56:28 AM, Error: Service Control Manager [7009]  - A timeout was reached (30000 milliseconds) while waiting for the Workstation service to connect.
2/8/2014 12:56:28 AM, Error: Service Control Manager [7000]  - The Workstation service failed to start due to the following error:  The service did not respond to the start or control request in a timely fashion.
2/8/2014 12:56:27 AM, Error: Service Control Manager [7009]  - A timeout was reached (30000 milliseconds) while waiting for the Cryptographic Services service to connect.
2/8/2014 12:56:27 AM, Error: Service Control Manager [7000]  - The Cryptographic Services service failed to start due to the following error:  The service did not respond to the start or control request in a timely fashion.
2/8/2014 12:55:30 AM, Error: Service Control Manager [7031]  - The Windows Firewall service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 120000 milliseconds: Restart the service.
2/8/2014 12:55:30 AM, Error: Service Control Manager [7031]  - The Network Location Awareness service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 100 milliseconds: Restart the service.
2/8/2014 12:55:30 AM, Error: Service Control Manager [7031]  - The Diagnostic Policy Service service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 120000 milliseconds: Restart the service.
2/8/2014 12:55:30 AM, Error: Service Control Manager [7031]  - The Base Filtering Engine service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 120000 milliseconds: Restart the service.
2/8/2014 12:55:30 AM, Error: Service Control Manager [7009]  - A timeout was reached (30000 milliseconds) while waiting for the Network Location Awareness service to connect.
2/8/2014 12:55:30 AM, Error: Service Control Manager [7000]  - The Network Location Awareness service failed to start due to the following error:  The service did not respond to the start or control request in a timely fashion.
2/8/2014 12:55:28 AM, Error: Service Control Manager [7031]  - The Workstation service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 60000 milliseconds: Restart the service.
2/8/2014 12:55:28 AM, Error: Service Control Manager [7031]  - The DNS Client service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 120000 milliseconds: Restart the service.
2/8/2014 12:55:27 AM, Error: Service Control Manager [7031]  - The Cryptographic Services service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 60000 milliseconds: Restart the service.
2/8/2014 12:55:25 AM, Error: Service Control Manager [7032]  - The Service Control Manager tried to take a corrective action (Reboot the machine) after the unexpected termination of the Power service, but this action failed with the following error:  A system shutdown has already been scheduled.
2/8/2014 12:54:14 AM, Error: Service Control Manager [7031]  - The Windows Event Log service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 60000 milliseconds: Restart the service.
2/8/2014 12:54:14 AM, Error: Service Control Manager [7031]  - The Windows Audio service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 60000 milliseconds: Restart the service.
2/8/2014 12:54:14 AM, Error: Service Control Manager [7031]  - The TCP/IP NetBIOS Helper service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 100 milliseconds: Restart the service.
2/8/2014 12:54:14 AM, Error: Service Control Manager [7031]  - The DHCP Client service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 120000 milliseconds: Restart the service.
2/7/2014 3:26:34 PM, Error: Service Control Manager [7009]  - A timeout was reached (30000 milliseconds) while waiting for the Intuit QuickBooks FCS service to connect.
2/7/2014 3:26:34 PM, Error: Service Control Manager [7000]  - The Intuit QuickBooks FCS service failed to start due to the following error:  The service did not respond to the start or control request in a timely fashion.
2/7/2014 3:26:34 PM, Error: Microsoft-Windows-DistributedCOM [10005]  - DCOM got error "1053" attempting to start the service QBFCService with arguments "" in order to run the server: {E2F551B5-D7E4-351C-A975-2E8EEE4D1917}
2/7/2014 3:25:48 PM, Error: Service Control Manager [7031]  - The Windows Search service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 30000 milliseconds: Restart the service.
2/7/2014 3:25:45 PM, Error: Service Control Manager [7031]  - The Software Protection service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 120000 milliseconds: Restart the service.
2/7/2014 3:21:24 PM, Error: Service Control Manager [7023]  - The Security Center service terminated with the following error:  Error performing inpage operation.
2/7/2014 3:21:03 PM, Error: Service Control Manager [7032]  - The Service Control Manager tried to take a corrective action (Restart the service) after the unexpected termination of the Windows Management Instrumentation service, but this action failed with the following error:  An instance of the service is already running.
2/7/2014 3:19:03 PM, Error: Service Control Manager [7031]  - The Windows Update service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 60000 milliseconds: Restart the service.
2/7/2014 3:19:03 PM, Error: Service Control Manager [7031]  - The Windows Management Instrumentation service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 120000 milliseconds: Restart the service.
2/7/2014 3:19:03 PM, Error: Service Control Manager [7031]  - The User Profile Service service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 120000 milliseconds: Restart the service.
2/7/2014 3:19:03 PM, Error: Service Control Manager [7031]  - The Themes service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 60000 milliseconds: Restart the service.
2/7/2014 3:19:03 PM, Error: Service Control Manager [7031]  - The Task Scheduler service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 60000 milliseconds: Restart the service.
2/7/2014 3:19:03 PM, Error: Service Control Manager [7031]  - The System Event Notification Service service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 120000 milliseconds: Restart the service.
2/7/2014 3:19:03 PM, Error: Service Control Manager [7031]  - The Shell Hardware Detection service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 60000 milliseconds: Restart the service.
2/7/2014 3:19:03 PM, Error: Service Control Manager [7031]  - The Server service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 60000 milliseconds: Restart the service.
2/7/2014 3:19:03 PM, Error: Service Control Manager [7031]  - The Multimedia Class Scheduler service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 120000 milliseconds: Restart the service.
2/7/2014 3:19:03 PM, Error: Service Control Manager [7031]  - The IP Helper service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 120000 milliseconds: Restart the service.
2/7/2014 3:19:03 PM, Error: Service Control Manager [7031]  - The IKE and AuthIP IPsec Keying Modules service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 120000 milliseconds: Restart the service.
2/7/2014 3:19:03 PM, Error: Service Control Manager [7031]  - The Group Policy Client service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 120000 milliseconds: Restart the service.
2/7/2014 3:19:03 PM, Error: Service Control Manager [7031]  - The Computer Browser service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 120000 milliseconds: Restart the service.
2/7/2014 3:19:03 PM, Error: Service Control Manager [7031]  - The Background Intelligent Transfer Service service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 60000 milliseconds: Restart the service.
2/7/2014 3:19:03 PM, Error: Service Control Manager [7031]  - The Application Experience service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 60000 milliseconds: Restart the service.
2/13/2014 3:40:07 PM, Error: Schannel [36888]  - The following fatal alert was generated: 10. The internal error state is 10.
2/13/2014 3:29:19 PM, Error: Service Control Manager [7009]  - A timeout was reached (30000 milliseconds) while waiting for the Windows Media Player Network Sharing Service service to connect.
2/13/2014 3:29:19 PM, Error: Service Control Manager [7000]  - The Windows Media Player Network Sharing Service service failed to start due to the following error:  The service did not respond to the start or control request in a timely fashion.
2/13/2014 3:28:31 PM, Error: Service Control Manager [7009]  - A timeout was reached (30000 milliseconds) while waiting for the Windows Error Reporting Service service to connect.
2/13/2014 3:28:01 PM, Error: Service Control Manager [7031]  - The Windows Media Player Network Sharing Service service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 30000 milliseconds: Restart the service.
2/13/2014 3:28:01 PM, Error: Service Control Manager [7031]  - The Windows Error Reporting Service service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 120000 milliseconds: Restart the service.
2/13/2014 3:27:27 PM, Error: Service Control Manager [7011]  - A timeout (30000 milliseconds) was reached while waiting for a transaction response from the WerSvc service.
2/13/2014 3:20:59 PM, Error: volsnap [14]  - The shadow copies of volume C: were aborted because of an IO failure on volume C:.
2/13/2014 3:20:15 PM, Error: Microsoft-Windows-Kernel-General [6]  - An I/O operation initiated by the Registry failed unrecoverably.The Registry could not flush hive (file): ''.
2/13/2014 3:19:36 PM, Error: atapi [11]  - The driver detected a controller error on \Device\Ide\IdePort4.
2/12/2014 4:08:33 PM, Error: Microsoft-Windows-DistributedCOM [10006]  - DCOM got error "2147944122" from the computer MEGASBSERVER when attempting to activate the server: {5A5AA0AA-1DEB-4683-96B0-B43301E83971}
2/12/2014 1:33:34 AM, Error: Service Control Manager [7032]  - The Service Control Manager tried to take a corrective action (Reboot the machine) after the unexpected termination of the Plug and Play service, but this action failed with the following error:  A system shutdown has already been scheduled.
2/12/2014 1:33:34 AM, Error: Service Control Manager [7032]  - The Service Control Manager tried to take a corrective action (Reboot the machine) after the unexpected termination of the DCOM Server Process Launcher service, but this action failed with the following error:  A system shutdown has already been scheduled.
2/12/2014 1:33:33 AM, Error: Service Control Manager [7031]  - The Power service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 60000 milliseconds: Reboot the machine.
2/12/2014 1:33:33 AM, Error: Service Control Manager [7031]  - The Plug and Play service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 60000 milliseconds: Reboot the machine.
2/12/2014 1:33:33 AM, Error: Service Control Manager [7031]  - The DCOM Server Process Launcher service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 60000 milliseconds: Reboot the machine.
.
==== End Of File ===========================
 
 
 
Thank you in advance for any help and advice! :}
 

 

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Welcome to the forum.

Please download and run RogueKiller 32 Bit to your desktop.

RogueKiller 64 Bit <---use this one for 64 bit systems

Which system am I using?

Quit all running programs.

For Windows XP, double-click to start.

For Vista or Windows 7-8, do a right-click on the program, select Run as Administrator to start, & when prompted Allow to run.

Click Scan to scan the system.

When the scan completes > Close out the program > Don't Fix anything!

Don't run any other options, they're not all bad!!!!!!!

Post back the report which should be located on your desktop.

(please don't put logs in code or quotes and use the default font)

General Forum P2P/Piracy Warning:

1. If you're using Peer 2 Peer software such uTorrent, BitTorrent or similar you must either fully uninstall it or completely disable it from running while being assisted here.

Failure to remove or disable such software will result in your topic being closed and no further assistance being provided.

2. If you have illegal/cracked software, cracks, keygens, custom (Adobe) host file, etc. on the system, please remove or uninstall them now and read the policy on Piracy.

Failure to remove such software will result in your topic being closed and no further assistance being provided.

MrC

Note:

Please read all of my instructions completely including these.

Make sure system restore is turned on and running, please create a new restore point

Make sure you're subscribed to this topic: Click on the Follow This Topic Button (at the top right of this page), make sure that the Receive notification box is checked and that it is set to Instantly

Removing malware can be unpredictable...unlikely but things can go very wrong! Backup any files that cannot be replaced. You can copy them to a CD/DVD, external drive or a pen drive

<+>Please don't run any other scans, download, install or uninstall any programs while I'm working with you.

<+>The removal of malware isn't instantaneous, please be patient.

<+>When we are done, I'll give to instructions on how to cleanup all the tools and logs

<+>Please stick with me until I give you the "all clear" and Please don't waste my time by leaving before that.

------->Your topic will be closed if you haven't replied within 3 days!<--------

(If I don't respond within 24 hours, please send me a PM)

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Thanks so much! Here's the RKill log -

 

RogueKiller V8.8.7 _x64_ [Feb 11 2014] by Tigzy
mail : tigzyRK<at>gmail<dot>com
 
Operating System : Windows 7 (6.1.7601 Service Pack 1) 64 bits version
Started in : Normal mode
User : Admin [Admin rights]
Mode : Scan -- Date : 02/13/2014 17:35:15
| ARK || FAK || MBR |
 
¤¤¤ Bad processes : 0 ¤¤¤
 
¤¤¤ Registry Entries : 5 ¤¤¤
[RUN][sUSP PATH] HKCU\[...]\RunOnce : Symantec.cloud Installation ("C:\Users\Admin\AppData\Local\Temp\syminstall\SymantecLauncher.exe" -extractorpath "C:\Users\Workputer\Downloads\SymantecExtractor.exe" -runafterrestart [x][7]) -> FOUND
[RUN][sUSP PATH] HKUS\S-1-5-21-3853100669-4048195441-3432569446-1000\[...]\RunOnce : Symantec.cloud Installation ("C:\Users\Admin\AppData\Local\Temp\syminstall\SymantecLauncher.exe" -extractorpath "C:\Users\Workputer\Downloads\SymantecExtractor.exe" -runafterrestart [x][7]) -> FOUND
[HJ SMENU][PUM] HKCU\[...]\Advanced : Start_TrackProgs (0) -> FOUND
[HJ DESK][PUM] HKLM\[...]\NewStartPanel : {59031a47-3f72-44a7-89c5-5595fe6b30ee} (1) -> FOUND
[HJ DESK][PUM] HKLM\[...]\NewStartPanel : {20D04FE0-3AEA-1069-A2D8-08002B30309D} (1) -> FOUND
 
¤¤¤ Scheduled tasks : 0 ¤¤¤
 
¤¤¤ Startup Entries : 0 ¤¤¤
 
¤¤¤ Web browsers : 0 ¤¤¤
 
¤¤¤ Browser Addons : 0 ¤¤¤
 
¤¤¤ Particular Files / Folders: ¤¤¤
 
¤¤¤ Driver : [NOT LOADED 0x0] ¤¤¤
 
¤¤¤ External Hives: ¤¤¤
 
¤¤¤ Infection :  ¤¤¤
 
¤¤¤ HOSTS File: ¤¤¤
--> %SystemRoot%\System32\drivers\etc\hosts
 
 
 
 
¤¤¤ MBR Check: ¤¤¤
 
+++++ PhysicalDrive0: (\\.\PHYSICALDRIVE0 @ IDE) WDC WD5000AAKS-75V0A0 ATA Device +++++
--- User ---
[MBR] b4026bac7fb400725ead571fa35fe22e
[bSP] 2475fb9d86bafef8f282fffa4f3e9d47 : Windows 7/8 MBR Code
Partition table:
0 - [XXXXXX] DELL-UTIL (0xde) [VISIBLE] Offset (sectors): 63 | Size: 39 Mo
1 - [ACTIVE] NTFS (0x07) [VISIBLE] Offset (sectors): 81920 | Size: 9142 Mo
2 - [XXXXXX] NTFS (0x07) [VISIBLE] Offset (sectors): 18804736 | Size: 467757 Mo
User = LL1 ... OK!
User = LL2 ... OK!
 
Finished : << RKreport[0]_S_02132014_173515.txt >>
RKreport[0]_S_02132014_170925.txt
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Not much showing, lets run some scans:

Please read the directions carefully so you don't end up deleting something that is good!!

If in doubt about an entry....please ask or choose Skip!!!!

Don't Delete anything unless instructed to!

If you get the warning about a file UnsignedFile.Multi.Generic or LockedFile.Multi.Generic please choose

Skip and click on Continue

If a suspicious object is detected, the default action will be Skip, click on Continue

Please note that TDSSKiller can be run in safe mode if needed.

Please download the latest version of TDSSKiller from HERE and save it to your Desktop.

  • Doubleclick on TDSSKiller.exe to run the application, then click on Change parameters.

    image000q.png

  • Put a checkmark beside loaded modules.

    2012081514h0118.png

  • A reboot will be needed to apply the changes. Do it.
  • TDSSKiller will launch automatically after the reboot. Also your computer may seem very slow and unusable. This is normal. Give it enough time to load your background programs.
  • Then click on Change parameters in TDSSKiller.
  • Check all boxes then click OK.

    clip.jpg

  • Click the Start Scan button.

    19695967.jpg

  • The scan should take no longer than 2 minutes.
  • If a suspicious object is detected, the default action will be Skip, click on Continue.

    67776163.jpg

    Any entries like this: \Device\Harddisk0\DR0 ( TDSS File System ) - please choose Skip.

    If in doubt about an entry....please ask or choose Skip

  • If malicious objects are found, they will show in the Scan results - Select action for found objects and offer three options.

    Ensure Cure (default) is selected, then click Continue > Reboot now to finish the cleaning process.

    62117367.jpg

    Note: If Cure is not available, please choose Skip instead, do not choose Delete unless instructed.

  • A report will be created in your root directory, (usually C:\ folder) in the form of "TDSSKiller.[Version]_[Date]_[Time]_log.txt". Please copy and paste the contents of that file here. There may be 3 logs > so post or attach all of them.
  • Sometimes these logs can be very large, in that case please attach it or zip it up and attach it.

Here's a summary of what to do if you would like to print it out:

If in doubt about an entry....please ask or choose Skip

Don't Delete anything unless instructed to!

If a suspicious object is detected, the default action will be Skip, click on Continue

If you get the warning about a file UnsignedFile.Multi.Generic or LockedFile.Multi.Generic please choose

Skip and click on Continue

Any entries like this: \Device\Harddisk0\DR0 ( TDSS File System ) - please choose Skip.

If malicious objects are found, they will show in the Scan results and offer three (3) options.

Ensure Cure is selected, then click Continue => Reboot now to finish the cleaning process.

Note: If Cure is not available, please choose Skip instead, do not choose Delete unless instructed.

~~~~~~~~~~~~~~~~~~~~

You can attach the logs if they're too long:

Bottom right corner of this page.

reply1.jpg

New window that comes up.

replyer1.jpg

MrC

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Here are my two TDSSKiller logs:

 

13:27:15.0979 0x0f3c  TDSS rootkit removing tool 3.0.0.23 Feb 10 2014 23:32:41
13:27:19.0257 0x0f3c  ============================================================
13:27:19.0258 0x0f3c  Current date / time: 2014/02/14 13:27:19.0257
13:27:19.0258 0x0f3c  SystemInfo:
13:27:19.0258 0x0f3c  
13:27:19.0258 0x0f3c  OS Version: 6.1.7601 ServicePack: 1.0
13:27:19.0258 0x0f3c  Product type: Workstation
13:27:19.0258 0x0f3c  ComputerName: WORKPUTERII
13:27:19.0258 0x0f3c  UserName: Admin
13:27:19.0258 0x0f3c  Windows directory: C:\Windows
13:27:19.0258 0x0f3c  System windows directory: C:\Windows
13:27:19.0258 0x0f3c  Running under WOW64
13:27:19.0258 0x0f3c  Processor architecture: Intel x64
13:27:19.0258 0x0f3c  Number of processors: 8
13:27:19.0258 0x0f3c  Page size: 0x1000
13:27:19.0258 0x0f3c  Boot type: Normal boot
13:27:19.0258 0x0f3c  ============================================================
13:27:21.0106 0x0f3c  KLMD registered as C:\Windows\system32\drivers\45341189.sys
13:27:21.0288 0x0f3c  System UUID: {D5BED67A-AD9F-76D0-43D3-AF5356DE97DD}
13:27:22.0110 0x0f3c  Drive \Device\Harddisk0\DR0 - Size: 0x7470C06000 (465.76 Gb), SectorSize: 0x200, Cylinders: 0xED81, SectorsPerTrack: 0x3F, TracksPerCylinder: 0xFF, Type 'K0', Flags 0x00000040
13:27:22.0151 0x0f3c  ============================================================
13:27:22.0151 0x0f3c  \Device\Harddisk0\DR0:
13:27:22.0182 0x0f3c  MBR partitions:
13:27:22.0182 0x0f3c  \Device\Harddisk0\DR0\Partition1: MBR, Type 0x7, StartLBA 0x14000, BlocksNum 0x11DB000
13:27:22.0182 0x0f3c  \Device\Harddisk0\DR0\Partition2: MBR, Type 0x7, StartLBA 0x11EF000, BlocksNum 0x39196800
13:27:22.0182 0x0f3c  ============================================================
13:27:22.0211 0x0f3c  C: <-> \Device\Harddisk0\DR0\Partition2
13:27:22.0211 0x0f3c  ============================================================
13:27:22.0211 0x0f3c  Initialize success
13:27:22.0211 0x0f3c  ============================================================
13:29:01.0350 0x1688  KLMD registered as C:\Windows\system32\drivers\02054227.sys
13:29:02.0385 0x1688  Deinitialize success
 
I have attached the other, as it is fairly long.
 
Thank you!
 

TDSSKiller.3.0.0.23_14.02.2014_13.32.43_log.txt

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OK...Clean, Next:

Please download and run ComboFix.

The most important things to remember when running it is to disable all your malware programs and run Combofix from your desktop.

Please visit this webpage for download links, and instructions for running ComboFix

http://www.bleepingcomputer.com/combofix/how-to-use-combofix

Please make sure you click download buttons that look similar to this, not "sponsored ad links":

bleep-crop.jpg

Ensure you have disabled all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

Information on disabling your malware programs can be found Here.

Make sure you run ComboFix from your desktop.

Give it at least 30-45 minutes to finish if needed.

Please include the C:\ComboFix.txt in your next reply for further review.

---------->NOTE<----------

If you get the message Illegal operation attempted on registry key that has been marked for deletion after you run ComboFix....please reboot the computer, this should resolve the problem. You may have to do this several times if needed.

MrC

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Well, I was unable to disable Symantec antivirus, because its new Cloud Endpoint system pretty much denies my efforts to disable/close it. I even logged on as the admin account and tried to stop the process via the task manager, and kept getting "access is denied" messages. I tried to close the associated processes via the task manager as well, and kept getting "access is denied". So I took a risk and ran ComboFix while Symantec Cloud Endpoint was running, and... it did some strange and interesting things to my computer - like changing the programs that are on my Quick Launch bar. I think it has also done some other things, but I don't know if they're bad. I'll try to get my computer back in its original shape!

 

Anyway, here's my ComboFix log:

 

 

 

ComboFix 14-02-14.01 - Admin 02/14/2014  15:41:27.1.8 - x64
Microsoft Windows 7 Ultimate   6.1.7601.1.1252.1.1033.18.4087.2400 [GMT -8:00]
Running from: c:\users\Workputer\Desktop\ComboFix.exe
AV: Symantec Endpoint Protection.cloud *Enabled/Updated* {63DF5164-9100-186D-2187-8DC619EFD8BF}
FW: Symantec Endpoint Protection.cloud *Enabled* {5BE4D041-DB6F-1935-0AD8-24F3E73C9FC4}
SP: Symantec Endpoint Protection.cloud *Enabled/Updated* {D8BEB080-B73A-17E3-1B37-B6B462689202}
SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
 * Created a new restore point
.
.
(((((((((((((((((((((((((((((((((((((((   Other Deletions   )))))))))))))))))))))))))))))))))))))))))))))))))
.
.
C:\Install.exe
c:\programdata\24U
c:\programdata\24U\24uSimpleDialogReg.dat
c:\users\Maids\AppData\Roaming\24U
c:\users\Maids\AppData\Roaming\24U\24uSimpleDialogReg.dat
c:\users\Workputer\AppData\Local\Microsoft\Windows\Temporary Internet Files\{93AD8886-A2E6-41D3-A8AB-39759C1286F9}.xps
c:\users\Workputer\AppData\Local\Microsoft\Windows\Temporary Internet Files\viewChanges.html
c:\users\Workputer\AppData\Roaming\24U
.
.
(((((((((((((((((((((((((   Files Created from 2014-01-14 to 2014-02-14  )))))))))))))))))))))))))))))))
.
.
2014-02-14 23:48 . 2014-02-14 23:48 -------- d-----w- c:\users\Default\AppData\Local\temp
2014-02-14 23:48 . 2014-02-14 23:48 -------- d-----w- c:\users\Admin\AppData\Local\temp
2014-02-14 23:48 . 2014-02-14 23:48 -------- d-----w- c:\users\Maids\AppData\Local\temp
2014-02-05 23:48 . 2014-02-05 23:48 -------- d-----w- c:\program files (x86)\Common Files\Adobe
2014-02-05 23:24 . 2014-02-05 23:24 -------- d-----w- C:\HP Universal Print Driver
2014-01-31 22:48 . 2014-01-31 22:48 -------- d-----w- c:\program files (x86)\Common Files\Nuance
2014-01-31 22:48 . 2014-01-31 22:48 -------- d-----w- c:\programdata\Nuance
2014-01-29 20:43 . 2014-01-30 02:30 -------- d-----w- c:\users\Workputer\AppData\Roaming\Notepad++
2014-01-29 20:38 . 2014-01-29 22:25 -------- d-----w- c:\users\Admin\AppData\Roaming\Notepad++
2014-01-29 20:38 . 2014-01-29 20:39 -------- d-----w- c:\program files (x86)\Notepad++
2014-01-28 21:45 . 2014-01-28 21:45 -------- d-----w- c:\users\Workputer\AppData\Local\Blizzard
2014-01-28 00:33 . 2013-08-02 17:25 596256 ----a-w- c:\windows\system32\Spool\prtprocs\x64\hpcpp155.dll
2014-01-23 22:36 . 2014-01-23 22:36 177312 ----a-w- c:\windows\system32\drivers\SYMEVENT64x86.SYS
2014-01-23 22:36 . 2014-01-23 22:36 -------- d-----w- c:\program files\Common Files\Symantec Shared
2014-01-23 22:36 . 2014-01-23 22:36 -------- d-----w- c:\windows\system32\drivers\NISx64
2014-01-23 22:35 . 2014-01-23 22:35 -------- d-----w- c:\program files (x86)\NortonInstaller
2014-01-23 21:25 . 2014-01-23 22:35 -------- d-----w- c:\programdata\Norton
2014-01-23 21:17 . 2014-01-23 21:17 -------- d-----w- c:\windows\Migration
2014-01-23 21:15 . 2013-12-16 09:54 10315576 ----a-w- c:\programdata\Microsoft\Windows Defender\Definition Updates\{E0E640C8-AC28-4DB5-8FCC-F7698CC5AF98}\mpengine.dll
2014-01-23 21:00 . 2014-01-23 21:00 -------- d-----w- c:\windows\SysWow64\drivers\Symantec.cloud
2014-01-23 20:56 . 2014-01-23 22:40 -------- d-----w- c:\program files\Symantec.cloud
2014-01-23 20:37 . 2014-02-14 23:44 -------- d-----w- c:\programdata\Symantec.Cloud
2014-01-17 00:29 . 2014-01-28 21:45 -------- d-----w- c:\program files (x86)\Hearthstone
2014-01-17 00:13 . 2014-01-17 00:13 -------- d-----w- c:\users\Workputer\AppData\Local\Blizzard Entertainment
2014-01-17 00:12 . 2014-01-29 10:43 -------- d-----w- c:\users\Workputer\AppData\Local\Battle.net
2014-01-17 00:12 . 2014-01-17 00:27 -------- d-----w- c:\users\Workputer\AppData\Roaming\Battle.net
2014-01-17 00:12 . 2014-01-17 00:29 -------- d-----w- c:\program files (x86)\Common Files\Blizzard Entertainment
2014-01-17 00:12 . 2014-01-17 00:12 -------- d-----w- c:\program files (x86)\Battle.net
2014-01-17 00:12 . 2014-01-17 00:12 -------- d-----w- c:\programdata\Blizzard Entertainment
2014-01-17 00:04 . 2014-01-17 00:05 -------- d-----w- c:\programdata\Battle.net
.
.
.
((((((((((((((((((((((((((((((((((((((((   Find3M Report   ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2014-01-23 20:46 . 2012-06-08 19:10 692616 ----a-w- c:\windows\SysWow64\FlashPlayerApp.exe
2014-01-23 20:46 . 2012-02-28 00:19 71048 ----a-w- c:\windows\SysWow64\FlashPlayerCPLApp.cpl
2014-01-22 00:51 . 2012-02-26 07:31 35656 ----a-w- c:\windows\system32\LMIport.dll
2014-01-22 00:51 . 2012-02-26 07:31 107368 ----a-w- c:\windows\system32\LMIRfsClientNP.dll
2014-01-22 00:51 . 2012-02-26 07:31 92488 ----a-w- c:\windows\system32\LMIinit.dll
2013-12-18 14:13 . 2012-02-26 07:20 270496 ------w- c:\windows\system32\MpSigStub.exe
2013-12-16 00:50 . 2012-02-26 07:31 107368 ----a-w- c:\windows\system32\LMIRfsClientNP.dll.000.bak
2013-12-02 22:29 . 2013-12-02 22:29 1721752 ----a-w- c:\windows\SysWow64\InetClnt.dll
2013-12-02 22:23 . 2013-12-02 22:23 1694992 ----a-w- c:\windows\SysWow64\VBA6.DLL
2013-12-02 22:23 . 2013-12-02 22:23 741008 ----a-w- c:\windows\SysWow64\SPR32D30.DLL
.
.
(((((((((((((((((((((((((((((((((((((   Reg Loading Points   ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown 
REGEDIT4
.
[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"IDrive Background process"="c:\program files (x86)\IDrive\idwbg_501.exe" [2012-10-19 43192]
"IDrive Monitor"="c:\program files (x86)\IDrive\idwmonitor.exe" [2012-10-19 2042040]
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Run]
"IDrive Background process"="c:\program files (x86)\IDrive\idwbg_501.exe" [2012-10-19 43192]
"IDrive Monitor"="c:\program files (x86)\IDrive\idwmonitor.exe" [2012-10-19 2042040]
"StartCCC"="c:\program files (x86)\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe" [2012-12-19 642808]
"Intuit SyncManager"="c:\program files (x86)\Common Files\Intuit\Sync\IntuitSyncManager.exe" [2013-12-02 2829624]
"Adobe ARM"="c:\program files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe" [2013-12-21 959904]
.
c:\programdata\Microsoft\Windows\Start Menu\Programs\Startup\
Intuit Data Protect.lnk - c:\program files (x86)\Common Files\Intuit\DataProtect\IntuitDataProtect.exe /Startup [2013-12-2 6282040]
QuickBooks Update Agent.lnk - c:\program files (x86)\Common Files\Intuit\QuickBooks\QBUpdate\qbupdate.exe [2013-12-2 1129288]
QuickBooks_Standard_21.lnk - c:\program files (x86)\Intuit\QuickBooks 2014\QBW32.EXE -silent [2013-12-2 1215304]
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\policies\system]
"ConsentPromptBehaviorAdmin"= 5 (0x5)
"ConsentPromptBehaviorUser"= 3 (0x3)
"EnableUIADesktopToggle"= 0 (0x0)
.
R2 clr_optimization_v4.0.30319_64;Microsoft .NET Framework NGEN v4.0.30319_X64;c:\windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe;c:\windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe [x]
R2 MBAMService;MBAMService;c:\program files (x86)\Malwarebytes' Anti-Malware\mbamservice.exe;c:\program files (x86)\Malwarebytes' Anti-Malware\mbamservice.exe [x]
R2 SkypeUpdate;Skype Updater;c:\program files (x86)\Skype\Updater\Updater.exe;c:\program files (x86)\Skype\Updater\Updater.exe [x]
R3 MBAMProtector;MBAMProtector;c:\windows\system32\drivers\mbam.sys;c:\windows\SYSNATIVE\drivers\mbam.sys [x]
R3 RdpVideoMiniport;Remote Desktop Video Miniport Driver;c:\windows\system32\drivers\rdpvideominiport.sys;c:\windows\SYSNATIVE\drivers\rdpvideominiport.sys [x]
R3 Synth3dVsc;Synth3dVsc;c:\windows\system32\drivers\synth3dvsc.sys;c:\windows\SYSNATIVE\drivers\synth3dvsc.sys [x]
R3 TsUsbFlt;TsUsbFlt;c:\windows\system32\drivers\tsusbflt.sys;c:\windows\SYSNATIVE\drivers\tsusbflt.sys [x]
R3 tsusbhub;tsusbhub;c:\windows\system32\drivers\tsusbhub.sys;c:\windows\SYSNATIVE\drivers\tsusbhub.sys [x]
R3 VGPU;VGPU;c:\windows\system32\drivers\rdvgkmd.sys;c:\windows\SYSNATIVE\drivers\rdvgkmd.sys [x]
R3 WatAdminSvc;Windows Activation Technologies Service;c:\windows\system32\Wat\WatAdminSvc.exe;c:\windows\SYSNATIVE\Wat\WatAdminSvc.exe [x]
R3 WDC_SAM;WD SCSI Pass Thru driver;c:\windows\system32\DRIVERS\wdcsam64.sys;c:\windows\SYSNATIVE\DRIVERS\wdcsam64.sys [x]
S0 SymDS;Symantec Data Store;c:\windows\system32\drivers\NISx64\1404000.028\SYMDS64.SYS;c:\windows\SYSNATIVE\drivers\NISx64\1404000.028\SYMDS64.SYS [x]
S0 SymEFA;Symantec Extended File Attributes;c:\windows\system32\drivers\NISx64\1404000.028\SYMEFA64.SYS;c:\windows\SYSNATIVE\drivers\NISx64\1404000.028\SYMEFA64.SYS [x]
S1 BHDrvx64;BHDrvx64;c:\programdata\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_20.4.0.40\Definitions\BASHDefs\20140121.001\BHDrvx64.sys;c:\programdata\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_20.4.0.40\Definitions\BASHDefs\20140121.001\BHDrvx64.sys [x]
S1 ccSet_Cloud;CC Standalone Settings Manager;c:\windows\SysWOW64\Drivers\Symantec.cloud\ccSetx64.sys;c:\windows\SysWOW64\Drivers\Symantec.cloud\ccSetx64.sys [x]
S1 ccSet_NIS;Endpoint Protection.cloud Settings Manager;c:\windows\system32\drivers\NISx64\1404000.028\ccSetx64.sys;c:\windows\SYSNATIVE\drivers\NISx64\1404000.028\ccSetx64.sys [x]
S1 IDSVia64;IDSVia64;c:\programdata\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_20.4.0.40\Definitions\IPSDefs\20140213.002\IDSvia64.sys;c:\programdata\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_20.4.0.40\Definitions\IPSDefs\20140213.002\IDSvia64.sys [x]
S1 SymIRON;Symantec Iron Driver;c:\windows\system32\drivers\NISx64\1404000.028\Ironx64.SYS;c:\windows\SYSNATIVE\drivers\NISx64\1404000.028\Ironx64.SYS [x]
S1 SymNetS;Symantec Network Security WFP Driver;c:\windows\system32\drivers\NISx64\1404000.028\SYMNETS.SYS;c:\windows\SYSNATIVE\drivers\NISx64\1404000.028\SYMNETS.SYS [x]
S2 AMD External Events Utility;AMD External Events Utility;c:\windows\system32\atiesrxx.exe;c:\windows\SYSNATIVE\atiesrxx.exe [x]
S2 IDriveService;IDriveService;c:\program files (x86)\IDrive\idwservice_501.exe;c:\program files (x86)\IDrive\idwservice_501.exe [x]
S2 IDWAdmin;IDWAdmin;c:\program files (x86)\IDrive\idwadminsrv.exe;c:\program files (x86)\IDrive\idwadminsrv.exe [x]
S2 LMIGuardianSvc;LMIGuardianSvc;c:\program files (x86)\LogMeIn\x64\LMIGuardianSvc.exe;c:\program files (x86)\LogMeIn\x64\LMIGuardianSvc.exe [x]
S2 LMIInfo;LogMeIn Kernel Information Provider;c:\program files (x86)\LogMeIn\x64\RaInfo.sys;c:\program files (x86)\LogMeIn\x64\RaInfo.sys [x]
S2 MBAMScheduler;MBAMScheduler;c:\program files (x86)\Malwarebytes' Anti-Malware\mbamscheduler.exe;c:\program files (x86)\Malwarebytes' Anti-Malware\mbamscheduler.exe [x]
S2 NIS;Endpoint Protection.cloud;c:\program files\Symantec.cloud\EndpointProtectionAgent\Engine\20.4.0.40\ccSvcHst.exe;c:\program files\Symantec.cloud\EndpointProtectionAgent\Engine\20.4.0.40\ccSvcHst.exe [x]
S2 QBVSS;QBIDPService;c:\program files (x86)\Common Files\Intuit\DataProtect\QBIDPService.exe;c:\program files (x86)\Common Files\Intuit\DataProtect\QBIDPService.exe [x]
S2 SsPaAdm;Symantec.cloud Cloud Agent;c:\program files\Symantec.cloud\PlatformAgent\ccSvcHst.exe;c:\program files\Symantec.cloud\PlatformAgent\ccSvcHst.exe [x]
S2 ssPaSetMgr;Symantec.cloud Scheduler;c:\program files\Symantec.cloud\PlatformAgent32\ccSvcHst.exe;c:\program files\Symantec.cloud\PlatformAgent32\ccSvcHst.exe [x]
S2 ssSpnAv;Symantec.cloud Endpoint Protection;c:\program files\Symantec.cloud\AntiVirus\AVAgent.exe;c:\program files\Symantec.cloud\AntiVirus\AVAgent.exe [x]
S3 AtiHDAudioService;AMD Function Driver for HD Audio Service;c:\windows\system32\drivers\AtihdW76.sys;c:\windows\SYSNATIVE\drivers\AtihdW76.sys [x]
S3 EraserUtilRebootDrv;EraserUtilRebootDrv;c:\program files (x86)\Common Files\Symantec Shared\EENGINE\EraserUtilRebootDrv.sys;c:\program files (x86)\Common Files\Symantec Shared\EENGINE\EraserUtilRebootDrv.sys [x]
S3 RTL8167;Realtek 8167 NT Driver;c:\windows\system32\DRIVERS\Rt64win7.sys;c:\windows\SYSNATIVE\DRIVERS\Rt64win7.sys [x]
.
.
--- Other Services/Drivers In Memory ---
.
*NewlyCreated* - 94638013
*Deregistered* - 94638013
.
Contents of the 'Scheduled Tasks' folder
.
2014-02-14 c:\windows\Tasks\GoogleUpdateTaskUserS-1-5-21-3853100669-4048195441-3432569446-1002Core.job
- c:\users\Workputer\AppData\Local\Google\Update\GoogleUpdate.exe [2012-07-01 21:33]
.
2014-02-14 c:\windows\Tasks\GoogleUpdateTaskUserS-1-5-21-3853100669-4048195441-3432569446-1002UA.job
- c:\users\Workputer\AppData\Local\Google\Update\GoogleUpdate.exe [2012-07-01 21:33]
.
.
--------- X64 Entries -----------
.
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"LogMeIn GUI"="c:\program files (x86)\LogMeIn\x64\LogMeInSystray.exe" [2011-09-16 57928]
"SymantecPaui"="c:\program files\Symantec.cloud\PlatformAgent\PAUI.exe" [2013-08-09 2403216]
.
------- Supplementary Scan -------
.
uLocal Page = c:\windows\system32\blank.htm
mLocal Page = c:\windows\SysWOW64\blank.htm
IE: E&xport to Microsoft Excel - c:\progra~2\MICROS~1\Office14\EXCEL.EXE/3000
IE: Se&nd to OneNote - c:\progra~2\MICROS~1\Office14\ONBttnIE.dll/105
TCP: DhcpNameServer = 10.10.10.1
Handler: intu-help-qb7 - {5A03BD9D-766D-47A6-8E87-CD90F60BE245} - c:\program files (x86)\Intuit\QuickBooks 2014\HelpAsyncPluggableProtocol.dll
FF - ProfilePath - 
.
- - - - ORPHANS REMOVED - - - -
.
SafeBoot-94638013.sys
.
.
.
[HKEY_LOCAL_MACHINE\system\ControlSet001\services\NIS]
"ImagePath"="\"c:\program files\Symantec.cloud\EndpointProtectionAgent\Engine\20.4.0.40\ccSvcHst.exe\" /s \"NIS\" /m \"c:\program files\Symantec.cloud\EndpointProtectionAgent\Engine\20.4.0.40\diMaster.dll\" /prefetch:1"
.
--------------------- LOCKED REGISTRY KEYS ---------------------
.
[HKEY_LOCAL_MACHINE\system\ControlSet001\Control\PCW\Security]
@Denied: (Full) (Everyone)
.
Completion time: 2014-02-14  15:50:02
ComboFix-quarantined-files.txt  2014-02-14 23:50
.
Pre-Run: 305,766,289,408 bytes free
Post-Run: 308,724,367,360 bytes free
.
- - End Of File - - A956B43F6ED5E5268060BCEA7E640369
A36C5E4F47E84449FF07ED3517B43A31
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Lets clean out any adware/spyware now: (this will require a reboot so save all your work)

Please download AdwCleaner from HERE or HERE to your desktop.

  • Double click on AdwCleaner.exe to run the tool.

    Vista/Windows 7/8 users right-click and select Run As Administrator

  • Click on the Scan button.
  • AdwCleaner will begin...be patient as the scan may take some time to complete.
  • When it's done you'll see: Pending: Please uncheck elements you don't want removed.
  • Now click on the Report button...a logfile (AdwCleaner[R0].txt) will open in Notepad for review.
  • Look over the log especially under Files/Folders for any program you want to save.
  • If there's a program you may want to save, just uncheck it from AdwCleaner.
  • If you're not sure, post the log for review. (all items found are adware/spyware/foistware)
  • If you're ready to clean it all up.....click the Clean button.
  • After rebooting, a logfile report (AdwCleaner[s0].txt) will open automatically.
  • Copy and paste the contents of that logfile in your next reply.
  • A copy of that logfile will also be saved in the C:\AdwCleaner folder.
  • Items that are deleted are moved to the Quarantine Folder: C:\AdwCleaner\Quarantine
  • To restore an item that has been deleted:
  • Go to Tools > Quarantine Manager > check what you want restored > now click on Restore.
Then..................

Open up Malwarebytes > Settings Tab > Scanner Settings > Under action for PUP > Select: Show in Results List and Check for removal.

Please Update and run a Quick Scan with Malwarebytes Anti-Malware, post the report.

Make sure that everything is checked, and click Remove Selected.

Please let me know how computer is running now, MrC

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Here's all that AdwCleaner found - 

 

# AdwCleaner v3.018 - Report created 14/02/2014 at 16:10:06
# Updated 28/01/2014 by Xplode
# Operating System : Windows 7 Ultimate Service Pack 1 (64 bits)
# Username : Admin - WORKPUTERII
# Running from : C:\Users\Workputer\Desktop\AdwCleaner.exe
# Option : Clean
 
***** [ Services ] *****
 
 
***** [ Files / Folders ] *****
 
 
***** [ Shortcuts ] *****
 
 
***** [ Registry ] *****
 
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\AskInstallChecker_RASAPI32
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\AskInstallChecker_RASMANCS
 
***** [ Browsers ] *****
 
-\\ Internet Explorer v8.0.7601.17514
 
 
-\\ Google Chrome v
 
[ File : C:\Users\Admin\AppData\Local\Google\Chrome\User Data\Default\preferences ]
 
 
[ File : C:\Users\Workputer\AppData\Local\Google\Chrome\User Data\Default\preferences ]
 
 
*************************
 
AdwCleaner[R0].txt - [985 octets] - [14/02/2014 16:06:02]
AdwCleaner[s0].txt - [913 octets] - [14/02/2014 16:10:06]
 
########## EOF - \AdwCleaner\AdwCleaner[s0].txt - [972 octets] ##########
 
 
Running MWBytes now!
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Nothing on the Malwarebytes scan -

 

 

Malwarebytes Anti-Malware (PRO) 1.65.0.1400

www.malwarebytes.org
 
Database version: v2014.02.14.08
 
Windows 7 Service Pack 1 x64 NTFS
Internet Explorer 8.0.7601.17514
Workputer :: WORKPUTERII [limited]
 
Protection: Enabled
 
2/14/2014 4:24:50 PM
mbam-log-2014-02-14 (16-24-50).txt
 
Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 182319
Time elapsed: 4 minute(s), 7 second(s)
 
Memory Processes Detected: 0
(No malicious items detected)
 
Memory Modules Detected: 0
(No malicious items detected)
 
Registry Keys Detected: 0
(No malicious items detected)
 
Registry Values Detected: 0
(No malicious items detected)
 
Registry Data Items Detected: 0
(No malicious items detected)
 
Folders Detected: 0
(No malicious items detected)
 
Files Detected: 0
(No malicious items detected)
 
(end)
 
I'll run a full scan just in case.
 
The computer is running okay now, but the reboots I noticed were in the middle of the night (~1:30/2am). I'd come into work in the morning to find the computer at the login screen. So I guess I'll have to wait and see if it reboots itself within the next day or two?
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Due to the lack of feedback this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

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