pcpunk Posted February 13, 2014 ID:790633 Share Posted February 13, 2014 I got infected and now my laptop won't access the internet and the bottom toolbar won't come up including the start button. I ran an avast free antivirus and MS malicious software removal tool but no luck. I did a full scan on both and tried to do a boot time scan on the avast but it did not work. I tried system restore but can not access the "Help" section. I tried "Safe mode with Networking" but that did not work either. I tried doing all these scans in safe mode also. Please tell me what is my best course of action. Thanks Chris. Link to post Share on other sites More sharing options...
Tomk1 Posted February 14, 2014 ID:791182 Share Posted February 14, 2014 Hi pcpunk, Welcome to Malwarebytes Forum My name is Tomk1. I would be glad to take a look at your log and help you with solving any malware problems. HijackThis logs can take a while to research, so please be patient and I'd be grateful if you would note the following: I will be working on your Malware issues, this may or may not, solve other issues you have with your machine. The fixes are specific to your problem and should only be used for the issues on this machine. Please continue to review my answers until I tell you your machine appears to be clear. Absence of symptoms does not mean that everything is clear. It's often worth reading through these instructions and printing them for ease of reference. If you don't know or understand something, please don't hesitate to say or ask!! It's better to be sure and safe than sorry. Please reply to this thread. Do not start a new topic. Unfortunately, if I do not hear back from you within 5 days, I will be forced to close your topic. If you still need help after I have closed your topic, feel free to create a new one. You obviously have access to a computer that can get on the internet. You are going to have to download the "tools" I request and then transfer them to the infected computer. This can be accomplished by using a USB drive. I need to see what is going on in order to have any chance. We need to get some logs to look at. Please download DDS by sUBs from one of the following links and save it to your desktop.DDS.scrDDS.pifDisable any script blocking protection (How to Disable your Security Programs)Double click DDS icon to run the tool (may take up to 3 minutes to run)When done, DDS.txt will open.After a few moments, attach.txt will open in a second window.Save both reports to your desktop.---------------------------------------------------Post the contents of the DDS.txt and Attach.txt reports in your next reply Link to post Share on other sites More sharing options...
pcpunk Posted February 18, 2014 Author ID:793093 Share Posted February 18, 2014 Tomk1, I got some help over at BP.com but I appreciate your reply. If we can't resolve it over there I will come back and pm you. Link to post Share on other sites More sharing options...
Tomk1 Posted February 18, 2014 ID:793141 Share Posted February 18, 2014 Thanks for letting me know. Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted February 21, 2014 Root Admin ID:794618 Share Posted February 21, 2014 Since this issue is resolved I will close the thread to prevent others from posting here. If you need assistance please start your own topic and someone will be happy to assist you. Link to post Share on other sites More sharing options...
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