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Outlook, IE, other programs freezing, very slow to respond

ctousley819

By ctousley819
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ctousley819

ctousley819

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Hello, I hope you all can help me out. I have a laptop that I am taking a look at for a friend, but we are at the point that I don't necessarily know what to look for. Quick overview....I don't know of anything recently installed, and there is know system restore point. Outlook is terrible, send / receive status will often get stuck at 50%. Even when it does, it takes forever, and I do mean forever to load. Often will go to "Not Responding" and a white screen. Internet Explorer will usually crash, and attempt to restore last session, usually to no avail. Firefox does seem to work ok (although slow and non-responsive at times, I am using that to type this). I am not sure if it is anything malware related, but I want to eliminate all variables.

 

Thanks!

 

DDS (Ver_2012-11-20.01) - NTFS_AMD64
Internet Explorer: 10.0.9200.16750
Run by ljciccone at 16:54:10 on 2014-02-11
Microsoft Windows 7 Home Premium   6.1.7601.1.1252.1.1033.18.3560.1493 [GMT -5:00]
.
AV: Microsoft Security Essentials *Disabled/Updated* {641105E6-77ED-3F35-A304-765193BCB75F}
SP: Microsoft Security Essentials *Disabled/Updated* {DF70E402-51D7-30BB-99B4-4D23E83BFDE2}
.
============== Running Processes ===============
.
C:\windows\system32\lsm.exe
C:\windows\system32\svchost.exe -k DcomLaunch
C:\windows\system32\svchost.exe -k RPCSS
c:\Program Files\Microsoft Security Client\MsMpEng.exe
C:\windows\system32\atiesrxx.exe
C:\windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\windows\system32\svchost.exe -k LocalService
C:\windows\system32\svchost.exe -k netsvcs
C:\Program Files\IDT\WDM\STacSV64.exe
C:\windows\system32\svchost.exe -k NetworkService
C:\windows\system32\atieclxx.exe
C:\windows\system32\WLANExt.exe
C:\Program Files\Dell\DW WLAN Card\WLTRYSVC.EXE
C:\Program Files\Dell\DW WLAN Card\bcmwltry.exe
C:\windows\System32\spoolsv.exe
C:\windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Program Files (x86)\Common Files\EPSON\EBAPI\eEBSVC.exe
C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe
C:\Program Files\IDT\WDM\AESTSr64.exe
C:\Program Files\ATI Technologies\ATI.ACE\Fuel\Fuel.Service.exe
C:\Program Files (x86)\Microsoft\BingBar\7.3.124.0\BBSvc.exe
C:\Program Files\WIDCOMM\Bluetooth Software\btwdins.exe
C:\Program Files\EPSON\EpsonCustomerParticipation\EPCP.exe
C:\Program Files\Common Files\EPSON\EPW!3 SSRP\E_S50RPB.EXE
C:\Program Files (x86)\LeapFrog\LeapFrog Connect\CommandService.exe
C:\Program Files (x86)\Dell DataSafe Local Backup\sftservice.EXE
C:\ProgramData\Skype\Toolbars\Skype C2C Service\c2c_service.exe
C:\Program Files (x86)\Common Files\AVG Secure Search\vToolbarUpdater\17.3.0\ToolbarUpdater.exe
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE
C:\Program Files (x86)\Common Files\AVG Secure Search\vToolbarUpdater\17.3.0\loggingserver.exe
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe
C:\windows\system32\svchost.exe -k bthsvcs
C:\windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
C:\windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\windows\system32\svchost.exe -k HPService
C:\Program Files (x86)\Dell\Dell Datasafe Online\NOBuAgent.exe
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\windows\system32\SearchIndexer.exe
C:\windows\system32\wbem\wmiprvse.exe
C:\windows\system32\taskhost.exe
C:\Program Files (x86)\Dell\Dell Datasafe Online\NOBuClient.exe
C:\windows\system32\taskeng.exe
C:\Program Files (x86)\AVG SafeGuard toolbar\AVG-Secure-Search-Update_MAY2013_TB.exe
C:\Program Files (x86)\Dell DataSafe Local Backup\TOASTER.EXE
C:\Program Files (x86)\Dell DataSafe Local Backup\Components\DSUpdate\DSUpd.exe
C:\windows\system32\Dwm.exe
C:\windows\Explorer.EXE
C:\Program Files\IDT\WDM\sttray64.exe
C:\Program Files\DellTPad\Apoint.exe
C:\Program Files\Dell\QuickSet\quickset.exe
C:\Program Files\Dell\DW WLAN Card\WLTRAY.EXE
C:\Program Files\Microsoft Security Client\msseces.exe
C:\Windows\System32\spool\drivers\x64\3\E_IATIHAA.EXE
C:\Program Files\WIDCOMM\Bluetooth Software\BTTray.exe
C:\Users\ljciccone\AppData\Roaming\Dropbox\bin\Dropbox.exe
C:\Users\ljciccone\AppData\Local\Facebook\Messenger\2.1.4814.0\FacebookMessenger.exe
C:\Program Files\DellTPad\ApMsgFwd.exe
C:\Program Files\DellTPad\HidFind.exe
C:\Program Files\DellTPad\Apntex.exe
C:\windows\System32\svchost.exe -k LocalServicePeerNet
C:\Program Files (x86)\Dell Webcam\Dell Webcam Central\WebcamDell2.exe
C:\Program Files (x86)\Dell Stage\Dell Stage\AccuWeather\accuweather.exe
C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\MOM.exe
C:\Program Files (x86)\Epson Software\Event Manager\EEventManager.exe
C:\windows\servicing\TrustedInstaller.exe
C:\Program Files (x86)\LeapFrog\LeapFrog Connect\Monitor.exe
C:\Program Files (x86)\AVG SafeGuard toolbar\vprot.exe
C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CCC.exe
C:\windows\system32\svchost.exe -k imgsvc
C:\windows\splwow64.exe
C:\windows\SysWOW64\RunDll32.exe
C:\Program Files\WIDCOMM\Bluetooth Software\BtStackServer.exe
C:\Program Files\WIDCOMM\Bluetooth Software\BluetoothHeadsetProxy.exe
C:\Program Files (x86)\Mozilla Firefox\firefox.exe
C:\windows\system32\taskeng.exe
C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe
C:\windows\Microsoft.Net\Framework64\v3.0\WPF\PresentationFontCache.exe
c:\Program Files\Microsoft Security Client\MpCmdRun.exe
C:\windows\system32\wbem\wmiprvse.exe
C:\windows\System32\cscript.exe
.
============== Pseudo HJT Report ===============
.

BHO: MSS+ Identifier: {0E8A89AD-95D7-40EB-8D9D-083EF7066A01} - C:\Program Files\McAfee Security Scan\3.8.130\McAfeeMSS_IE.dll
BHO: Groove GFS Browser Helper: {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\Program Files (x86)\Microsoft Office\Office12\GrooveShellExtensions.dll
BHO: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
BHO: Google Toolbar Helper: {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll
BHO: Skype Browser Helper: {AE805869-2E5C-4ED4-8F7B-F1F7851A4497} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
BHO: Bing Bar Helper: {d2ce3e00-f94a-4740-988e-03dc2f38c34f} - C:\Program Files (x86)\Microsoft\BingBar\7.3.124.0\BingExt.dll
BHO: Java Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre7\bin\jp2ssv.dll
BHO: TBSB07898 Class: {FCBCCB87-9224-4B8D-B117-F56D924BEB18} - C:\Program Files (x86)\Coupons.com CouponBar\tbcore3.dll
TB: Coupons.com CouponBar: {8660E5B3-6C41-44DE-8503-98D99BBECD41} - C:\Program Files (x86)\Coupons.com CouponBar\tbcore3.dll
TB: Google Toolbar: {2318C2B1-4965-11D4-9B18-009027A5CD4F} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll
TB: Coupons.com CouponBar: {8660E5B3-6C41-44DE-8503-98D99BBECD41} - C:\Program Files (x86)\Coupons.com CouponBar\tbcore3.dll
TB: Google Toolbar: {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll
TB: Bing Bar: {8dcb7100-df86-4384-8842-8fa844297b3f} - C:\Program Files (x86)\Microsoft\BingBar\7.3.124.0\BingExt.dll
uRun: [EPLTarget\P0000000000000001] C:\windows\System32\spool\DRIVERS\x64\3\E_IATIHAA.EXE /EPT "EPLTarget\P0000000000000001" /M "Epson Stylus NX330"
mRun: [Dell Webcam Central] "C:\Program Files (x86)\Dell Webcam\Dell Webcam Central\WebcamDell2.exe" /mode2
mRun: [startCCC] "C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe" MSRun
mRun: [Dell Registration] C:\Program Files (x86)\System Registration\prodreg.exe /boot
mRun: [GrooveMonitor] "C:\Program Files (x86)\Microsoft Office\Office12\GrooveMonitor.exe"
mRun: [AccuWeatherWidget] "C:\Program Files (x86)\Dell Stage\Dell Stage\AccuWeather\accuweather.exe" "C:\Program Files (x86)\Dell Stage\Dell Stage\AccuWeather\start.umj" --startup
mRun: [EEventManager] "C:\Program Files (x86)\Epson Software\Event Manager\EEventManager.exe"
mRun: [Monitor] "C:\Program Files (x86)\LeapFrog\LeapFrog Connect\Monitor.exe"
mRun: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
mRun: [vProt] "C:\Program Files (x86)\AVG SafeGuard toolbar\vprot.exe"
mRunOnce: [Launcher] C:\Program Files (x86)\Dell DataSafe Local Backup\Components\Scheduler\Launcher.exe
StartupFolder: C:\Users\LJCICC~1\AppData\Roaming\MICROS~1\Windows\STARTM~1\Programs\Startup\Dropbox.lnk - C:\Users\ljciccone\AppData\Roaming\Dropbox\bin\Dropbox.exe
StartupFolder: C:\Users\LJCICC~1\AppData\Roaming\MICROS~1\Windows\STARTM~1\Programs\Startup\FACEBO~1.LNK - C:\Users\ljciccone\AppData\Local\Facebook\Messenger\2.1.4814.0\FacebookMessenger.exe
StartupFolder: C:\PROGRA~3\MICROS~1\Windows\STARTM~1\Programs\Startup\BLUETO~1.LNK - C:\Program Files\WIDCOMM\Bluetooth Software\BTTray.exe
mPolicies-Explorer: NoActiveDesktop = dword:1
mPolicies-Explorer: NoActiveDesktopChanges = dword:1
mPolicies-System: ConsentPromptBehaviorAdmin = dword:0
mPolicies-System: ConsentPromptBehaviorUser = dword:3
mPolicies-System: EnableLUA = dword:0
mPolicies-System: EnableUIADesktopToggle = dword:0
mPolicies-System: PromptOnSecureDesktop = dword:0
IE: E&xport to Microsoft Excel - C:\PROGRA~2\MICROS~1\Office12\EXCEL.EXE/3000
IE: Send image to &Bluetooth Device... - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie_ctx.htm
IE: Send page to &Bluetooth Device... - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie.htm
IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - C:\Program Files (x86)\Microsoft Office\Office12\ONBttnIE.dll
IE: {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503}
IE: {CCA281CA-C863-46ef-9331-5C8D4460577F} - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie.htm




TCP: NameServer = 192.168.1.1
TCP: Interfaces\{5D731BAE-3CD7-47E3-903F-D734B92FB851} : DHCPNameServer = 192.168.1.1
TCP: Interfaces\{5D731BAE-3CD7-47E3-903F-D734B92FB851}\847534C696E69636 : DHCPNameServer = 192.168.1.1 192.168.1.1
TCP: Interfaces\{5D731BAE-3CD7-47E3-903F-D734B92FB851}\D496649643632303C45402A45647071636B6027303336402355636572756 : DHCPNameServer = 192.168.1.1
TCP: Interfaces\{71313159-9725-482C-97E5-BCA994ABC849} : DHCPNameServer = 10.3.1.10 10.1.1.11
Handler: cozi - {5356518D-FE9C-4E08-9C1F-1E872ECD367F} - C:\Program Files (x86)\Cozi Express\CoziProtocolHandler.dll
Handler: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - C:\Program Files (x86)\Microsoft Office\Office12\GrooveSystemServices.dll
Handler: skype-ie-addon-data - {91774881-D725-4E58-B298-07617B9B86A8} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\Program Files (x86)\Common Files\Skype\Skype4COM.dll
Handler: viprotocol - {B658800C-F66E-4EF3-AB85-6C0C227862A9} - C:\Program Files (x86)\Common Files\AVG Secure Search\ViProtocolInstaller\17.3.0\ViProtocol.dll
Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - C:\Program Files (x86)\Windows Live\Photo Gallery\AlbumDownloadProtocolHandler.dll
SSODL: WebCheck - <orphaned>
SEH: Groove GFS Stub Execution Hook - {B5A7F190-DDA6-4420-B3BA-52453494E6CD} - C:\Program Files (x86)\Microsoft Office\Office12\GrooveShellExtensions.dll
mASetup: {8A69D345-D564-463c-AFF1-A69D9E530F96} - "C:\Program Files (x86)\Google\Chrome\Application\32.0.1700.107\Installer\chrmstp.exe" --configure-user-settings --verbose-logging --system-level --multi-install --chrome
x64-BHO: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
x64-BHO: Google Toolbar Helper: {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_64.dll
x64-BHO: Skype add-on for Internet Explorer: {AE805869-2E5C-4ED4-8F7B-F1F7851A4497} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer x64\skypeieplugin.dll
x64-BHO: Bing Bar Helper: {d2ce3e00-f94a-4740-988e-03dc2f38c34f} - C:\Program Files (x86)\Microsoft\BingBar\7.3.124.0\amd64\BingExt.dll
x64-BHO: Java Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre7\bin\jp2ssv.dll
x64-TB: Google Toolbar: {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_64.dll
x64-TB: Bing Bar: {8dcb7100-df86-4384-8842-8fa844297b3f} -
x64-Run: [sysTrayApp] C:\Program Files\IDT\WDM\sttray64.exe
x64-Run: [Apoint] C:\Program Files\DellTPad\Apoint.exe
x64-Run: [QuickSet] C:\Program Files\Dell\QuickSet\QuickSet.exe
x64-Run: [broadcom Wireless Manager UI] C:\Program Files\Dell\DW WLAN Card\WLTRAY.exe
x64-Run: [MSC] "c:\Program Files\Microsoft Security Client\msseces.exe" -hide -runkey
x64-Run: [DellStage] "C:\Program Files (x86)\Dell Stage\Dell Stage\stage_primary.exe" "C:\Program Files (x86)\Dell Stage\Dell Stage\start.umj" --startup
x64-IE: {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer x64\skypeieplugin.dll
x64-IE: {CCA281CA-C863-46ef-9331-5C8D4460577F} - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie.htm



x64-Handler: cozi - {5356518D-FE9C-4E08-9C1F-1E872ECD367F} - <orphaned>
x64-Handler: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - <orphaned>
x64-Handler: skype-ie-addon-data - {91774881-D725-4E58-B298-07617B9B86A8} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer x64\skypeieplugin.dll
x64-Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - <orphaned>
x64-Handler: viprotocol - {B658800C-F66E-4EF3-AB85-6C0C227862A9} - <orphaned>
x64-Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - <orphaned>
x64-SSODL: WebCheck - <orphaned>
.
================= FIREFOX ===================
.
FF - ProfilePath - C:\Users\ljciccone\AppData\Roaming\Mozilla\Firefox\Profiles\gu09d4ev.default\

FF - prefs.js: keyword.URL -
FF - plugin: C:\Program Files (x86)\Adobe\Reader 11.0\Reader\AIR\nppdf32.dll
FF - plugin: C:\Program Files (x86)\Common Files\AVG Secure Search\SiteSafetyInstaller\17.3.0\npsitesafety.dll
FF - plugin: C:\Program Files (x86)\Google\Update\1.3.22.3\npGoogleUpdate3.dll
FF - plugin: C:\Program Files (x86)\Java\jre7\bin\new_plugin\npdeployJava1.dll
FF - plugin: C:\Program Files (x86)\Java\jre7\bin\new_plugin\npjp2.dll
FF - plugin: c:\Program Files (x86)\Microsoft Silverlight\5.1.20913.0\npctrlui.dll
FF - plugin: C:\Program Files (x86)\WildTangent Games\App\BrowserIntegration\Registered\4\NP_wtapp.dll
FF - plugin: C:\Program Files (x86)\Windows Live\Photo Gallery\NPWLPG.dll
FF - plugin: C:\Program Files\McAfee Security Scan\3.8.130\npMcAfeeMSS.dll
FF - plugin: C:\Users\ljciccone\AppData\Local\Facebook\Messenger\2.1.4814.0\npFbDesktopPlugin.dll
FF - plugin: C:\windows\SysWOW64\Macromed\Flash\NPSWF32_12_0_0_44.dll
.
============= SERVICES / DRIVERS ===============
.
R0 amd_sata;amd_sata;C:\windows\System32\drivers\amd_sata.sys [2012-3-11 79488]
R0 amd_xata;amd_xata;C:\windows\System32\drivers\amd_xata.sys [2012-3-11 40064]
R0 MpFilter;Microsoft Malware Protection Driver;C:\windows\System32\drivers\MpFilter.sys [2013-9-27 248240]
R1 avgtp;avgtp;C:\windows\System32\drivers\avgtpx64.sys [2013-2-24 46368]
R2 AESTFilters;Andrea ST Filters Service;C:\Program Files\IDT\WDM\AESTSr64.exe [2012-3-11 89600]
R2 AMD External Events Utility;AMD External Events Utility;C:\windows\System32\atiesrxx.exe [2012-3-11 204288]
R2 AMD FUEL Service;AMD FUEL Service;C:\Program Files\ATI Technologies\ATI.ACE\Fuel\Fuel.Service.exe [2011-11-14 361984]
R2 BBSvc;BingBar Service;C:\Program Files (x86)\Microsoft\BingBar\7.3.124.0\BBSvc.EXE [2013-12-16 193696]
R2 EPSON_PM_RPCV4_04;EPSON V3 Service4(04);C:\Program Files\Common Files\EPSON\EPW!3 SSRP\E_S50RPB.EXE [2013-2-3 151648]
R2 EpsonCustomerParticipation;EpsonCustomerParticipation;C:\Program Files\EPSON\EpsonCustomerParticipation\EPCP.exe [2011-6-9 555392]
R2 NOBU;Dell DataSafe Online;C:\Program Files (x86)\Dell\Dell Datasafe Online\NOBuAgent.exe [2013-11-11 4306272]
R2 SftService;SoftThinks Agent Service;C:\Program Files (x86)\Dell DataSafe Local Backup\SftService.exe [2012-3-11 1692480]
R2 Skype C2C Service;Skype C2C Service;C:\ProgramData\Skype\Toolbars\Skype C2C Service\c2c_service.exe [2013-10-9 3275136]
R2 vToolbarUpdater17.3.0;vToolbarUpdater17.3.0;C:\Program Files (x86)\Common Files\AVG Secure Search\vToolbarUpdater\17.3.0\ToolbarUpdater.exe [2014-1-12 1772056]
R3 amdhub30;AMD USB 3.0 Hub Driver;C:\windows\System32\drivers\amdhub30.sys [2012-3-11 96896]
R3 amdiox64;AMD IO Driver;C:\windows\System32\drivers\amdiox64.sys [2012-3-11 46136]
R3 amdxhc;AMD USB 3.0 Host Controller Driver;C:\windows\System32\drivers\amdxhc.sys [2012-3-11 214144]
R3 AtiHDAudioService;ATI Function Driver for HD Audio Service;C:\windows\System32\drivers\AtihdW76.sys [2012-3-11 114704]
R3 BTWAMPFL;BTWAMPFL;C:\windows\System32\drivers\btwampfl.sys [2012-3-11 349736]
R3 btwl2cap;Bluetooth L2CAP Service;C:\windows\System32\drivers\btwl2cap.sys [2012-3-11 39464]
R3 CtClsFlt;Creative Camera Class Upper Filter Driver;C:\windows\System32\drivers\CtClsFlt.sys [2012-3-11 176096]
R3 RSUSBSTOR;RtsUStor.Sys Realtek USB Card Reader;C:\windows\System32\drivers\RtsUStor.sys [2012-3-11 250984]
R3 RTL8167;Realtek 8167 NT Driver;C:\windows\System32\drivers\Rt64win7.sys [2012-3-11 565352]
R3 usbfilter;AMD USB Filter Driver;C:\windows\System32\drivers\usbfilter.sys [2012-3-11 47232]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]
S2 clr_optimization_v4.0.30319_64;Microsoft .NET Framework NGEN v4.0.30319_X64;C:\Windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe [2010-3-18 138576]
S2 SkypeUpdate;Skype Updater;C:\Program Files (x86)\Skype\Updater\Updater.exe [2013-2-28 161384]
S3 BBUpdate;BBUpdate;C:\Program Files (x86)\Microsoft\BingBar\7.3.124.0\SeaPort.EXE [2013-12-16 247968]
S3 GamesAppIntegrationService;GamesAppIntegrationService;C:\Program Files (x86)\WildTangent Games\App\GamesAppIntegrationService.exe [2013-10-7 227936]
S3 GamesAppService;GamesAppService;C:\Program Files (x86)\WildTangent Games\App\GamesAppService.exe [2010-10-12 206072]
S3 LeapFrog-USBLAN;LeapFrog-USBLAN;C:\windows\System32\drivers\btblan.sys [2009-10-9 40320]
S3 McComponentHostService;McAfee Security Scan Component Host Service;C:\Program Files\McAfee Security Scan\3.8.130\McCHSvc.exe [2013-9-6 288776]
S3 NisDrv;Microsoft Network Inspection System;C:\windows\System32\drivers\NisDrvWFP.sys [2012-3-20 134944]
S3 NisSrv;Microsoft Network Inspection;C:\Program Files\Microsoft Security Client\NisSrv.exe [2013-10-23 348376]
S3 PCDSRVC{D3412D80-CF3B4A27-06020200}_0;PCDSRVC{D3412D80-CF3B4A27-06020200}_0 - PCDR Kernel Mode Service Helper Driver;C:\Program Files\My Dell\pcdsrvc_x64.pkms [2013-5-3 25584]
S3 TsUsbFlt;TsUsbFlt;C:\windows\System32\drivers\TsUsbFlt.sys [2010-11-20 59392]
S3 TsUsbGD;Remote Desktop Generic USB Device;C:\windows\System32\drivers\TsUsbGD.sys [2010-11-20 31232]
S3 WatAdminSvc;Windows Activation Technologies Service;C:\windows\System32\Wat\WatAdminSvc.exe [2012-8-14 1255736]
S3 WSDScan;WSD Scan Support via UMB;C:\windows\System32\drivers\WSDScan.sys [2009-7-13 25088]
S4 wlcrasvc;Windows Live Mesh remote connections service;C:\Program Files\Windows Live\Mesh\wlcrasvc.exe [2010-9-22 57184]
.
=============== Created Last 30 ================
.
2014-02-11 19:02:14    --------    d-sh--w-    C:\found.000
2014-02-10 23:43:28    10315576    ----a-w-    C:\ProgramData\Microsoft\Microsoft Antimalware\Definition Updates\{30C10B21-88D3-4F9C-BC4A-4EF1F747CB36}\mpengine.dll
2014-02-09 21:51:36    10315576    ----a-w-    C:\ProgramData\Microsoft\Microsoft Antimalware\Definition Updates\Backup\mpengine.dll
2014-02-08 15:00:56    --------    d-----w-    C:\ProgramData\AVG SafeGuard toolbar
2014-02-03 00:16:10    --------    d-----w-    C:\Users\ljciccone\AppData\Local\AVG Secure Search
2014-02-03 00:13:36    --------    d-----w-    C:\windows\pss
2014-01-25 12:36:46    965000    ------w-    C:\ProgramData\Microsoft\Microsoft Antimalware\Definition Updates\{E10655F4-FF1C-45E0-8B1A-4E25EAC40A25}\gapaengine.dll
2014-01-16 02:07:09    99840    ----a-w-    C:\windows\System32\drivers\usbccgp.sys
2014-01-16 02:07:09    7808    ----a-w-    C:\windows\System32\drivers\usbd.sys
2014-01-16 02:07:09    53248    ----a-w-    C:\windows\System32\drivers\usbehci.sys
2014-01-16 02:07:09    343040    ----a-w-    C:\windows\System32\drivers\usbhub.sys
2014-01-16 02:07:09    325120    ----a-w-    C:\windows\System32\drivers\usbport.sys
2014-01-16 02:07:09    30720    ----a-w-    C:\windows\System32\drivers\usbuhci.sys
2014-01-16 02:07:09    25600    ----a-w-    C:\windows\System32\drivers\usbohci.sys
2014-01-16 02:06:38    3156480    ----a-w-    C:\windows\System32\win32k.sys
2014-01-16 02:06:37    376768    ----a-w-    C:\windows\System32\drivers\netio.sys
.
==================== Find3M  ====================
.
2014-02-07 18:12:44    71048    ----a-w-    C:\windows\SysWow64\FlashPlayerCPLApp.cpl
2014-02-07 18:12:44    692616    ----a-w-    C:\windows\SysWow64\FlashPlayerApp.exe
2014-01-19 07:33:29    270496    ------w-    C:\windows\System32\MpSigStub.exe
2013-11-23 18:26:20    417792    ----a-w-    C:\windows\SysWow64\WMPhoto.dll
2013-11-23 17:47:34    465920    ----a-w-    C:\windows\System32\WMPhoto.dll
2013-11-20 20:38:10    46368    ----a-w-    C:\windows\System32\drivers\avgtpx64.sys
.
============= FINISH: 16:55:05.80 ===============
 

.
UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.
IF REQUESTED, ZIP IT UP & ATTACH IT
.
DDS (Ver_2012-11-20.01)
.
Microsoft Windows 7 Home Premium
Boot Device: \Device\HarddiskVolume2
Install Date: 7/25/2012 7:49:56 PM
System Uptime: 2/11/2014 4:45:04 PM (0 hours ago)
.
Motherboard: Dell Inc. |  | 0W274W
Processor: AMD A4-3305M APU with Radeon HD Graphics | P0 | 1900/100mhz
.
==== Disk Partitions =========================
.
C: is FIXED (NTFS) - 451 GiB total, 397.041 GiB free.
D: is CDROM ()
.
==== Disabled Device Manager Items =============
.
Class GUID: {4d36e971-e325-11ce-bfc1-08002be10318}
Description: Officejet 4500 G510n-z
Device ID: ROOT\MULTIFUNCTION\0000
Manufacturer: HP
Name: Officejet 4500 G510n-z
PNP Device ID: ROOT\MULTIFUNCTION\0000
Service:
.
Class GUID:
Description: hp LaserJet 4250
Device ID: ROOT\MULTIFUNCTION\0002
Manufacturer:
Name: hp LaserJet 4250
PNP Device ID: ROOT\MULTIFUNCTION\0002
Service:
.
==== System Restore Points ===================
.
RP182: 2/6/2014 1:48:08 PM - Windows Update
RP183: 2/7/2014 1:37:19 PM - Windows Update
RP184: 2/8/2014 9:04:02 AM - Windows Update
RP185: 2/9/2014 8:15:48 AM - Windows Update
RP186: 2/10/2014 12:46:47 PM - Windows Update
RP187: 2/11/2014 1:37:22 PM - Windows Update
.
==== Installed Programs ======================
.
Adobe Flash Player 12 ActiveX
Adobe Flash Player 12 Plugin
Adobe Reader XI (11.0.06)
Advanced Audio FX Engine
AMD APP SDK Runtime
AMD AVIVO64 Codecs
AMD Catalyst Install Manager
AMD Fuel
AMD Media Foundation Decoders
AMD VISION Engine Control Center
Bejeweled 2 Deluxe
Bing Bar
Blackhawk Striker 2
Bounce Symphony
Build-a-lot 2
Cake Mania
Catalyst Control Center - Branding
Catalyst Control Center Graphics Previews Common
Catalyst Control Center InstallProxy
Catalyst Control Center Localization All
Catalyst Control Center Profiles Mobile
ccc-utility64
CCC Help Chinese Standard
CCC Help Chinese Traditional
CCC Help Czech
CCC Help Danish
CCC Help Dutch
CCC Help English
CCC Help Finnish
CCC Help French
CCC Help German
CCC Help Greek
CCC Help Hungarian
CCC Help Italian
CCC Help Japanese
CCC Help Korean
CCC Help Norwegian
CCC Help Polish
CCC Help Portuguese
CCC Help Russian
CCC Help Spanish
CCC Help Swedish
CCC Help Thai
CCC Help Turkish
Chuzzle Deluxe
Cisco EAP-FAST Module
Cisco LEAP Module
Cisco PEAP Module
Coupon Printer for Windows
CouponBar
Cozi
D3DX10
Dell DataSafe Local Backup
Dell DataSafe Local Backup - Support Software
Dell DataSafe Online
Dell Edoc Viewer
Dell Getting Started Guide
Dell Home Systems Service Agreement
Dell MusicStage
Dell PhotoStage
Dell Product Registration
Dell Stage
Dell Touchpad
Dell VideoStage
Dell Webcam Central
Diner Dash 2 Restaurant Rescue
Dora's World Adventure
Dropbox
DW WLAN Card Utility
eBay
Epson Connect
Epson Customer Participation
Epson Event Manager
EPSON NX330 Series Printer Uninstall
EPSON Scan
EpsonNet Print
Escape Whisper Valley
Facebook Messenger 2.1.4814.0
Farm Frenzy
FATE
Final Drive Fury
Final Drive Nitro
Google Chrome
Google Toolbar for Internet Explorer
Google Update Helper
IDT Audio
Java Auto Updater
Java 7 Update 1
Java 7 Update 1 (64-bit)
Jewel Quest
Jewel Quest Solitaire 2
Junk Mail filter update
LeapFrog Connect
LeapFrog LeapPad Explorer Plugin
Luxor
Malwarebytes Anti-Malware version 1.75.0.1300
McAfee Security Scan Plus
Mesh Runtime
Microsoft .NET Framework 4 Client Profile
Microsoft .NET Framework 4 Extended
Microsoft Application Error Reporting
Microsoft Office 2007 Service Pack 3 (SP3)
Microsoft Office Access MUI (English) 2007
Microsoft Office Access Setup Metadata MUI (English) 2007
Microsoft Office Enterprise 2007
Microsoft Office Excel MUI (English) 2007
Microsoft Office File Validation Add-In
Microsoft Office Groove MUI (English) 2007
Microsoft Office Groove Setup Metadata MUI (English) 2007
Microsoft Office InfoPath MUI (English) 2007
Microsoft Office Office 64-bit Components 2007
Microsoft Office OneNote MUI (English) 2007
Microsoft Office Outlook MUI (English) 2007
Microsoft Office PowerPoint MUI (English) 2007
Microsoft Office Professional Plus 2007
Microsoft Office Proof (English) 2007
Microsoft Office Proof (French) 2007
Microsoft Office Proof (Spanish) 2007
Microsoft Office Proofing (English) 2007
Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3)
Microsoft Office Publisher MUI (English) 2007
Microsoft Office Shared 64-bit MUI (English) 2007
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2007
Microsoft Office Shared MUI (English) 2007
Microsoft Office Shared Setup Metadata MUI (English) 2007
Microsoft Office Word MUI (English) 2007
Microsoft Security Client
Microsoft Security Essentials
Microsoft Silverlight
Microsoft SQL Server 2005 Compact Edition [ENU]
Microsoft Visual C++ 2005 Redistributable (x64)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.30319
Mozilla Firefox 26.0 (x86 en-US)
Mozilla Maintenance Service
MSVCRT
MSVCRT_amd64
My Dell
Namco All-Stars PAC-MAN
Penguins!
Plants vs. Zombies - Game of the Year
Poker Superstars III
Polar Bowler
Polar Golfer
Quickset64
Realtek Ethernet Controller Driver
Realtek USB 2.0 Card Reader
Samantha Swift
Security Update for Microsoft .NET Framework 4 Client Profile (KB2518870)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2539636)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2572078)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2604121)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656351)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656368v2)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656405)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2686827)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2729449)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2736428)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2737019)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2742595)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2789642)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2804576)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2835393)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2840628)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2840628v2)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2858302v2)
Security Update for Microsoft .NET Framework 4 Extended (KB2487367)
Security Update for Microsoft .NET Framework 4 Extended (KB2656351)
Security Update for Microsoft .NET Framework 4 Extended (KB2736428)
Security Update for Microsoft .NET Framework 4 Extended (KB2742595)
Security Update for Microsoft .NET Framework 4 Extended (KB2858302v2)
Security Update for Microsoft Office 2007 suites (KB2596744) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596754) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596792) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596825) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596871) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2597969) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2597973) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2687439) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2760411) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2760415) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2760585) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2760591) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2817641) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2827326) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2837615) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2850022) 32-Bit Edition
Security Update for Microsoft Office Excel 2007 (KB2827324) 32-Bit Edition
Security Update for Microsoft Office InfoPath 2007 (KB2687440) 32-Bit Edition
Security Update for Microsoft Office Outlook 2007 (KB2825644) 32-Bit Edition
Security Update for Microsoft Office PowerPoint 2007 (KB2596764) 32-Bit Edition
Security Update for Microsoft Office PowerPoint 2007 (KB2596912) 32-Bit Edition
Security Update for Microsoft Office Publisher 2007 (KB2597971) 32-Bit Edition
Security Update for Microsoft Office Word 2007 (KB2837617) 32-Bit Edition
Skype Click to Call
Skype™ 6.3
TrustedID
Update for 2007 Microsoft Office System (KB967642)
Update for Microsoft .NET Framework 4 Client Profile (KB2468871)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217)
Update for Microsoft .NET Framework 4 Client Profile (KB2836939)
Update for Microsoft .NET Framework 4 Client Profile (KB2836939v3)
Update for Microsoft .NET Framework 4 Extended (KB2468871)
Update for Microsoft .NET Framework 4 Extended (KB2533523)
Update for Microsoft .NET Framework 4 Extended (KB2600217)
Update for Microsoft .NET Framework 4 Extended (KB2836939)
Update for Microsoft .NET Framework 4 Extended (KB2836939v3)
Update for Microsoft Office 2007 Help for Common Features (KB963673)
Update for Microsoft Office 2007 suites (KB2596620) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2687493) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2767849) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2767916) 32-Bit Edition
Update for Microsoft Office Access 2007 Help (KB963663)
Update for Microsoft Office Excel 2007 Help (KB963678)
Update for Microsoft Office Infopath 2007 Help (KB963662)
Update for Microsoft Office OneNote 2007 Help (KB963670)
Update for Microsoft Office Outlook 2007 (KB2687404) 32-Bit Edition
Update for Microsoft Office Outlook 2007 Help (KB963677)
Update for Microsoft Office Outlook 2007 Junk Email Filter (KB2850085) 32-Bit Edition
Update for Microsoft Office Powerpoint 2007 Help (KB963669)
Update for Microsoft Office Publisher 2007 Help (KB963667)
Update for Microsoft Office Script Editor Help (KB963671)
Update for Microsoft Office Word 2007 Help (KB963665)
Update Installer for WildTangent Games App
Use the entry named LeapFrog Connect to uninstall (LeapFrog LeapPad Explorer Plugin)
Virtual Villagers 4 - The Tree of Life
Wedding Dash - Ready, Aim, Love!
WIDCOMM Bluetooth Software
WildTangent Games
WildTangent Games App (Dell Games)
Windows Driver Package - Leapfrog (Leapfrog-USBLAN) Net  (09/10/2009 02.03.05.012)
Windows Live Communications Platform
Windows Live Essentials
Windows Live ID Sign-in Assistant
Windows Live Installer
Windows Live Language Selector
Windows Live Mail
Windows Live Mesh
Windows Live Mesh ActiveX Control for Remote Connections
Windows Live Messenger
Windows Live MIME IFilter
Windows Live Movie Maker
Windows Live Photo Common
Windows Live Photo Gallery
Windows Live PIMT Platform
Windows Live Remote Client
Windows Live Remote Client Resources
Windows Live Remote Service
Windows Live Remote Service Resources
Windows Live SOXE
Windows Live SOXE Definitions
Windows Live UX Platform
Windows Live UX Platform Language Pack
Windows Live Writer
Windows Live Writer Resources
Zuma Deluxe
.
==== Event Viewer Messages From Past Week ========
.
2/9/2014 8:13:15 AM, Error: Microsoft-Windows-DistributedCOM [10016]  - The application-specific permission settings do not grant Local Launch permission for the COM Server application with CLSID  {C97FCC79-E628-407D-AE68-A06AD6D8B4D1}  and APPID  {344ED43D-D086-4961-86A6-1106F4ACAD9B}  to the user NT AUTHORITY\LOCAL SERVICE SID (S-1-5-19) from address LocalHost (Using LRPC). This security permission can be modified using the Component Services administrative tool.
2/7/2014 6:14:32 PM, Error: Service Control Manager [7023]  - The HP Network Devices Support service terminated with the following error:  %%-2147467243
2/7/2014 1:39:23 PM, Error: Ntfs [55]  - The file system structure on the disk is corrupt and unusable. Please run the chkdsk utility on the volume OS.
2/7/2014 1:03:56 PM, Error: Service Control Manager [7022]  - The Windows Update service hung on starting.
2/7/2014 1:00:36 PM, Error: Service Control Manager [7022]  - The Software Protection service hung on starting.
2/11/2014 4:49:40 PM, Error: Service Control Manager [7011]  - A timeout (30000 milliseconds) was reached while waiting for a transaction response from the SftService service.
2/11/2014 4:46:41 PM, Error: Microsoft-Windows-DistributedCOM [10016]  - The application-specific permission settings do not grant Local Launch permission for the COM Server application with CLSID  {C97FCC79-E628-407D-AE68-A06AD6D8B4D1}  and APPID  {344ED43D-D086-4961-86A6-1106F4ACAD9B}  to the user NT AUTHORITY\SYSTEM SID (S-1-5-18) from address LocalHost (Using LRPC). This security permission can be modified using the Component Services administrative tool.
2/11/2014 2:18:17 PM, Error: Service Control Manager [7009]  - A timeout was reached (30000 milliseconds) while waiting for the BBUpdate service to connect.
2/11/2014 2:18:17 PM, Error: Service Control Manager [7000]  - The BBUpdate service failed to start due to the following error:  The service did not respond to the start or control request in a timely fashion.
2/11/2014 2:18:17 PM, Error: Microsoft-Windows-DistributedCOM [10005]  - DCOM got error "1053" attempting to start the service BBUpdate with arguments "-Service" in order to run the server: {D6381B4A-D254-46EB-9018-A62E0F4BA6BA}
2/11/2014 2:18:13 PM, Error: Service Control Manager [7011]  - A timeout (30000 milliseconds) was reached while waiting for a transaction response from the wuauserv service.
2/11/2014 2:17:43 PM, Error: Service Control Manager [7011]  - A timeout (30000 milliseconds) was reached while waiting for a transaction response from the Appinfo service.
2/11/2014 12:36:11 PM, Error: Microsoft-Windows-DistributedCOM [10005]  - DCOM got error "1084" attempting to start the service WSearch with arguments "" in order to run the server: {9E175B6D-F52A-11D8-B9A5-505054503030}
2/11/2014 12:36:11 PM, Error: Microsoft-Windows-DistributedCOM [10005]  - DCOM got error "1084" attempting to start the service WSearch with arguments "" in order to run the server: {7D096C5F-AC08-4F1F-BEB7-5C22C517CE39}
2/11/2014 12:36:09 PM, Error: Microsoft-Windows-DistributedCOM [10005]  - DCOM got error "1084" attempting to start the service EventSystem with arguments "" in order to run the server: {1BE1F766-5536-11D1-B726-00C04FB926AF}
2/11/2014 12:36:04 PM, Error: Microsoft-Windows-DistributedCOM [10005]  - DCOM got error "1084" attempting to start the service ShellHWDetection with arguments "" in order to run the server: {DD522ACC-F821-461A-A407-50B198B896DC}
2/11/2014 12:34:46 PM, Error: Microsoft-Windows-WLAN-AutoConfig [10000]  - WLAN Extensibility Module has failed to start. Module Path: C:\windows\System32\bcmihvsrv64.dll Error Code: 21
2/11/2014 12:34:27 PM, Error: Service Control Manager [7026]  - The following boot-start or system-start driver(s) failed to load:  discache MpFilter spldr Wanarpv6
2/11/2014 1:53:58 PM, Error: Service Control Manager [7001]  - The PnP-X IP Bus Enumerator service depends on the Function Discovery Provider Host service which failed to start because of the following error:  The dependency service or group failed to start.
2/11/2014 1:51:58 PM, Error: Service Control Manager [7026]  - The following boot-start or system-start driver(s) failed to load:  AFD DfsC discache MpFilter NetBIOS NetBT nsiproxy Psched rdbss spldr tdx vwififlt Wanarpv6 WfpLwf
2/11/2014 1:51:57 PM, Error: Service Control Manager [7001]  - The Workstation service depends on the Network Store Interface Service service which failed to start because of the following error:  The dependency service or group failed to start.
2/11/2014 1:51:57 PM, Error: Service Control Manager [7001]  - The TCP/IP NetBIOS Helper service depends on the Ancillary Function Driver for Winsock service which failed to start because of the following error:  A device attached to the system is not functioning.
2/11/2014 1:51:57 PM, Error: Service Control Manager [7001]  - The SMB MiniRedirector Wrapper and Engine service depends on the Redirected Buffering Sub Sysytem service which failed to start because of the following error:  A device attached to the system is not functioning.
2/11/2014 1:51:57 PM, Error: Service Control Manager [7001]  - The SMB 2.0 MiniRedirector service depends on the SMB MiniRedirector Wrapper and Engine service which failed to start because of the following error:  The dependency service or group failed to start.
2/11/2014 1:51:57 PM, Error: Service Control Manager [7001]  - The SMB 1.x MiniRedirector service depends on the SMB MiniRedirector Wrapper and Engine service which failed to start because of the following error:  The dependency service or group failed to start.
2/11/2014 1:51:57 PM, Error: Service Control Manager [7001]  - The Network Store Interface Service service depends on the NSI proxy service driver. service which failed to start because of the following error:  A device attached to the system is not functioning.
2/11/2014 1:51:57 PM, Error: Service Control Manager [7001]  - The Network Location Awareness service depends on the Network Store Interface Service service which failed to start because of the following error:  The dependency service or group failed to start.
2/11/2014 1:51:57 PM, Error: Service Control Manager [7001]  - The Microsoft Network Inspection System service depends on the Microsoft Malware Protection Driver service which failed to start because of the following error:  A device attached to the system is not functioning.
2/11/2014 1:51:57 PM, Error: Service Control Manager [7001]  - The IP Helper service depends on the Network Store Interface Service service which failed to start because of the following error:  The dependency service or group failed to start.
2/11/2014 1:51:57 PM, Error: Service Control Manager [7001]  - The DNS Client service depends on the NetIO Legacy TDI Support Driver service which failed to start because of the following error:  A device attached to the system is not functioning.
2/11/2014 1:51:57 PM, Error: Service Control Manager [7001]  - The DHCP Client service depends on the Ancillary Function Driver for Winsock service which failed to start because of the following error:  A device attached to the system is not functioning.
2/11/2014 1:32:02 PM, Error: Service Control Manager [7001]  - The Computer Browser service depends on the Server service which failed to start because of the following error:  The dependency service or group failed to start.
2/10/2014 7:49:58 PM, Error: Service Control Manager [7011]  - A timeout (30000 milliseconds) was reached while waiting for a transaction response from the eventlog service.
2/10/2014 7:47:09 PM, Error: Service Control Manager [7022]  - The Dell DataSafe Online service hung on starting.
2/10/2014 7:44:18 PM, Error: Service Control Manager [7001]  - The PnP-X IP Bus Enumerator service depends on the Function Discovery Provider Host service which failed to start because of the following error:  After starting, the service hung in a start-pending state.
2/10/2014 7:44:17 PM, Error: Service Control Manager [7022]  - The HP Network Devices Support service hung on starting.
2/10/2014 7:43:54 PM, Error: Service Control Manager [7022]  - The Function Discovery Provider Host service hung on starting.
2/10/2014 12:49:33 PM, Error: Microsoft-Windows-WindowsUpdateClient [20]  - Installation Failure: Windows failed to install the following update with error 0x80070643: Internet Explorer 11 for Windows 7 for x64-based Systems.
.
==== End Of File ===========================
 

 

Thanks again!

 

Chaz

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Maniac

Maniac

Posted
Posted

Hello ctousley819 and :welcome:! My name is Borislav and I will be glad to help you solve your malware problem.

Please note:

  • If you are a paying customer, you have the privilege to contact the help desk at Consumer Support. If you choose this option to get help, please let me know.
  • I recommend you to keep the instructions I will be giving you so that they are available to you at any time. You can save them in a text file or print them.
  • Make sure you read all of the instructions and fixes thoroughly before continuing with them.
  • Follow my instructions strictly and don’t hesitate to stop and ask me if you have any questions.
  • Post your log files, don't attach them. Every log file should be copy/pasted in your next reply.
  • Do not perform any kind of scanning and fixing without my instructions. If you want to proceed on your own, please let me know.
Step 1

Please uninstall the following applications:

Coupon Printer for Windows

CouponBar

Step 2

Please download Junkware Removal Tool to your desktop.

  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista or Seven, right-mouse click it and select Run as Administrator.
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message.
Step 3

Please download AdwCleaner by Xplode onto your desktop.

  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click on Scan button. Wait until is finished.
  • Click on Clean.
  • Confirm each time with Ok.
  • Your computer will be rebooted automatically. A text file will open after the restart.
  • Please post the content of that logfile with your next answer.
  • You can find the logfile at C:\AdwCleaner\AdwCleaner[s0].txt as well.
Step 4
  • Launch Malwarebytes' Anti-Malware
  • Go to Update tab and select Check for Updates. If an update is found, it will download and install the latest version.
  • Go to Scanner tab and select Perform Quick Scan, then click Scan.
  • The scan may take some time to finish,so please be patient.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Make sure that everything is checked, and click Remove Selected.
  • When disinfection is completed, a log will open in Notepad and you may be prompted to Restart. (See Extra Note)
  • The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
  • Copy&Paste the entire report in your next reply.
Extra Note: If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts, click OK to either and let MBAM proceed with the disinfection process, if asked to restart the computer,please do so immediately.

In your next reply, post the following log files:

  • Junkware Removal Tool log
  • AdwCleaner log
  • Malwarebytes' Anti-Malware log
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ctousley819

ctousley819

Posted
  • Author
Posted

Borislav, 

 

I appreciate your help with this. I have ran the programs you requested.

 

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Junkware Removal Tool (JRT) by Thisisu
Version: 6.1.1 (02.04.2014:1)
OS: Windows 7 Home Premium x64
Ran by ljciccone on Tue 02/11/2014 at 19:43:02.54
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~




~~~ Services



~~~ Registry Values



~~~ Registry Keys

Successfully deleted: [Registry Key] HKEY_CLASSES_ROOT\protector_dll.protectorbho
Successfully deleted: [Registry Key] HKEY_CLASSES_ROOT\protector_dll.protectorbho.1
Successfully deleted: [Registry Key] HKEY_CLASSES_ROOT\AppID\{1FDFF5A2-7BB1-48E1-8081-7236812B12B2}
Successfully deleted: [Registry Key] HKEY_CLASSES_ROOT\AppID\{BB711CB0-C70B-482E-9852-EC05EBD71DBB}
Successfully deleted: [Registry Key] HKEY_CLASSES_ROOT\AppID\scripthelper.exe
Successfully deleted: [Registry Key] HKEY_CLASSES_ROOT\AppID\tbcommonutils.dll
Successfully deleted: [Registry Key] HKEY_CLASSES_ROOT\AppID\tbhelper.exe
Successfully deleted: [Registry Key] HKEY_CLASSES_ROOT\AppID\viprotocol.dll
Successfully deleted: [Registry Key] HKEY_CLASSES_ROOT\CLSID\{4E92DB5F-AAD9-49D3-8EAB-B40CBE5B1FF7}
Failed to delete: [Registry Key] HKEY_CLASSES_ROOT\CLSID\{80922EE0-8A76-46AE-95D5-BD3C3FE0708D}
Successfully deleted: [Registry Key] HKEY_CLASSES_ROOT\CLSID\{933B95E2-E7B7-4AD9-B952-7AC336682AE3}
Successfully deleted: [Registry Key] HKEY_CLASSES_ROOT\CLSID\{B658800C-F66E-4EF3-AB85-6C0C227862A9}
Successfully deleted: [Registry Key] HKEY_CLASSES_ROOT\CLSID\{DE9028D0-5FFA-4E69-94E3-89EE8741F468}
Successfully deleted: [Registry Key] HKEY_CLASSES_ROOT\CLSID\{E7DF6BFF-55A5-4EB7-A673-4ED3E9456D39}
Successfully deleted: [Registry Key] HKEY_CLASSES_ROOT\CLSID\{F25AF245-4A81-40DC-92F9-E9021F207706}
Successfully deleted: [Registry Key] HKEY_CLASSES_ROOT\Interface\{01221FCC-4BFB-461C-B08C-F6D2DF309921}
Successfully deleted: [Registry Key] HKEY_CLASSES_ROOT\Interface\{03E2A1F3-4402-4121-8B35-733216D61217}
Successfully deleted: [Registry Key] HKEY_CLASSES_ROOT\Interface\{10DE7085-6A1E-4D41-A7BF-9AF93E351401}
Successfully deleted: [Registry Key] HKEY_CLASSES_ROOT\Interface\{1AD27395-1659-4DFF-A319-2CFA243861A5}
Successfully deleted: [Registry Key] HKEY_CLASSES_ROOT\Interface\{4E92DB5F-AAD9-49D3-8EAB-B40CBE5B1FF7}
Successfully deleted: [Registry Key] HKEY_CLASSES_ROOT\Interface\{9E3B11F6-4179-4603-A71B-A55F4BCB0BEC}
Successfully deleted: [Registry Key] HKEY_CLASSES_ROOT\Interface\{C401D2CE-DC27-45C7-BC0C-8E6EA7F085D6}
Successfully deleted: [Registry Key] HKEY_CLASSES_ROOT\TypeLib\{74FB6AFD-DD77-4CEB-83BD-AB2B63E63C93}
Successfully deleted: [Registry Key] HKEY_CLASSES_ROOT\TypeLib\{9C049BA6-EA47-4AC3-AED6-A66D8DC9E1D8}
Successfully deleted: [Registry Key] HKEY_CLASSES_ROOT\TypeLib\{C2AC8A0E-E48E-484B-A71C-C7A937FAAB94}
Successfully deleted: [Registry Key] HKEY_CLASSES_ROOT\Wow6432Node\CLSID\{80922EE0-8A76-46AE-95D5-BD3C3FE0708D}
Successfully deleted: [Registry Key] HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{DF7770F7-832F-4BDF-B144-100EDDD0C3AE}
Successfully deleted: [Registry Key] HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{F25AF245-4A81-40DC-92F9-E9021F207706}
Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\Classes\comobject.deskbarenabler
Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\Classes\comobject.deskbarenabler.1
Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\Classes\protocols\handler\viprotocol
Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\Classes\scripthelper.scripthelperapi
Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\Classes\scripthelper.scripthelperapi.1
Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\Classes\tbcommonutils.commonutils
Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\Classes\tbcommonutils.commonutils.1
Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\Classes\tbhelper.tbdownloadmanager
Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\Classes\tbhelper.tbdownloadmanager.1
Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\Classes\tbhelper.tbpropertymanager
Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\Classes\tbhelper.tbpropertymanager.1
Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\Classes\tbhelper.tbrequest
Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\Classes\tbhelper.tbrequest.1
Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\Classes\tbhelper.tbtask
Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\Classes\tbhelper.tbtask.1
Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\Classes\tbhelper.toolbarhelper
Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\Classes\tbhelper.toolbarhelper.1
Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\Classes\toolbar3.contextmenunotifier
Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\Classes\toolbar3.contextmenunotifier.1
Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\Classes\toolbar3.custominternetsecurityimpl
Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\Classes\toolbar3.custominternetsecurityimpl.1
Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\Classes\toolbar3.searchprovidermanager
Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\Classes\toolbar3.searchprovidermanager.1
Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\Classes\urlsearchhook.toolbarurlsearchhook
Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\Classes\urlsearchhook.toolbarurlsearchhook.1
Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\Classes\viprotocol.viprotocolole
Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\Classes\viprotocol.viprotocolole.1
Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\Microsoft\Tracing\wajamupdater_rasapi32
Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\Microsoft\Tracing\wajamupdater_rasmancs
Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{F25AF245-4A81-40DC-92F9-E9021F207706}
Successfully deleted: [Registry Key] HKEY_CLASSES_ROOT\TBSB07898.IEToolbar
Successfully deleted: [Registry Key] HKEY_CLASSES_ROOT\TBSB07898.IEToolbar.1
Successfully deleted: [Registry Key] HKEY_CLASSES_ROOT\TBSB07898.TBSB07898
Successfully deleted: [Registry Key] HKEY_CLASSES_ROOT\TBSB07898.TBSB07898.3
Successfully deleted: [Registry Key] HKEY_CLASSES_ROOT\Toolbar3.TBSB07898
Successfully deleted: [Registry Key] HKEY_CLASSES_ROOT\Toolbar3.TBSB07898.1
Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\Classes\TBSB07898.IEToolbar
Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\Classes\TBSB07898.IEToolbar.1
Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\Classes\TBSB07898.TBSB07898
Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\Classes\TBSB07898.TBSB07898.3
Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\Classes\Toolbar3.TBSB07898
Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\Classes\Toolbar3.TBSB07898.1
Successfully deleted: [Registry Key] HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{96bd48dd-741b-41ae-ac4a-aff96ba00f7e}
Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{FCBCCB87-9224-4B8D-B117-F56D924BEB18}
Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{FCBCCB87-9224-4B8D-B117-F56D924BEB18}
Successfully deleted: [Registry Key] HKEY_CLASSES_ROOT\CLSID\{FCBCCB87-9224-4B8D-B117-F56D924BEB18}



~~~ Files



~~~ Folders

Failed to delete: [Folder] "C:\ProgramData\boost_interprocess"
Successfully deleted: [Folder] "C:\ProgramData\tarma installer"
Successfully deleted: [Folder] "C:\Users\ljciccone\appdata\locallow\toolbar4"
Successfully deleted: [Folder] "C:\Program Files (x86)\coupons.com couponbar"
Successfully deleted: [Empty Folder] C:\Users\ljciccone\appdata\local\{19941EBA-74B2-4494-86BF-E7EBDFB5A738}
Successfully deleted: [Empty Folder] C:\Users\ljciccone\appdata\local\{34045246-6371-4C8E-899F-F65781FF3265}
Successfully deleted: [Empty Folder] C:\Users\ljciccone\appdata\local\{454F60A4-906B-4A7F-8D12-9B6D6C8BD4DB}
Successfully deleted: [Empty Folder] C:\Users\ljciccone\appdata\local\{549B4977-B54C-46C5-9094-1C947E5BC274}
Successfully deleted: [Empty Folder] C:\Users\ljciccone\appdata\local\{686DC515-865D-4562-996F-54D7AD1C3BD0}
Successfully deleted: [Empty Folder] C:\Users\ljciccone\appdata\local\{8628A488-B880-4F1F-A523-CC5367B49079}
Successfully deleted: [Empty Folder] C:\Users\ljciccone\appdata\local\{B0B4FC80-6884-44A2-94AD-D59AEC9D921A}
Successfully deleted: [Empty Folder] C:\Users\ljciccone\appdata\local\{B830CC25-6E83-46B2-A6BE-BE4FCEE05601}
Successfully deleted: [Empty Folder] C:\Users\ljciccone\appdata\local\{C9CAAEE2-60D0-4D75-97AB-66CAE7D1DC84}
Successfully deleted: [Empty Folder] C:\Users\ljciccone\appdata\local\{E18BC3DB-1787-410C-9022-7CF53666590D}



~~~ FireFox

Successfully deleted: [File] C:\Users\ljciccone\AppData\Roaming\mozilla\firefox\profiles\gu09d4ev.default\user.js
Successfully deleted: [Registry Value] HKEY_LOCAL_MACHINE\Software\Mozilla\Firefox\Extensions\\{1c43baf1-00c2-40a8-a09e-f84cfd79546d}
Emptied folder: C:\Users\ljciccone\AppData\Roaming\mozilla\firefox\profiles\gu09d4ev.default\minidumps [169 files]



~~~ Event Viewer Logs were cleared





~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Scan was completed on Tue 02/11/2014 at 19:52:09.66
End of JRT log
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
 

# AdwCleaner v3.018 - Report created 11/02/2014 at 19:54:31
# Updated 28/01/2014 by Xplode
# Operating System : Windows 7 Home Premium Service Pack 1 (64 bits)
# Username : ljciccone - LJCICCONE-PC
# Running from : C:\Users\ljciccone\Desktop\AdwCleaner.exe
# Option : Clean

***** [ Services ] *****


***** [ Files / Folders ] *****

Folder Deleted : C:\ProgramData\boost_interprocess
Folder Deleted : C:\Program Files (x86)\Common Files\AVG Secure Search
Folder Deleted : C:\Users\ljciccone\AppData\Local\AVG Secure Search
Folder Deleted : C:\Users\ljciccone\AppData\Roaming\Mozilla\Firefox\Profiles\gu09d4ev.default\Extensions\{635abd67-4fe9-1b23-4f01-e679fa7484c1}
Folder Deleted : C:\Users\ljciccone\AppData\Local\Google\Chrome\User Data\Default\Extensions\ndibdjnfmopecpmkdieinmbadjfpblof
File Deleted : C:\Users\Public\Desktop\eBay.lnk
File Deleted : C:\Users\LJCICC~1\AppData\Local\Temp\Uninstall.exe

***** [ Shortcuts ] *****


***** [ Registry ] *****

Key Deleted : HKLM\SOFTWARE\Google\Chrome\Extensions\ndibdjnfmopecpmkdieinmbadjfpblof
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\BingBar_RASMANCS
Value Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run [vProt]
Key Deleted : HKLM\SOFTWARE\MozillaPlugins\@avg.com/AVG SiteSafety plugin,version=11.0.0.1,application/x-avg-sitesafety-plugin
Key Deleted : HKLM\SOFTWARE\Classes\AppID\{4CE516A7-F7AC-4628-B411-8F886DC5733E}
Key Deleted : HKLM\SOFTWARE\Classes\AppID\{628F3201-34D0-49C0-BB9A-82A26AEFB291}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{1C950DE5-D31E-42FB-AFB9-91B0161633D8}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{3BDF4CE9-E81D-432B-A55E-9F0570CE811F}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{57CADC46-58FF-4105-B733-5A9F3FC9783C}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{898EA8C8-E7FF-479B-8935-AEC46303B9E5}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{9F34B17E-FF0D-4FAB-97C4-9713FEE79052}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{A9A56B8E-2DEB-4ED3-BC92-1FA450BCE1A5}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{AE338F6D-5A7C-4D1D-86E3-C618532079B5}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{AE805869-2E5C-4ED4-8F7B-F1F7851A4497}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{C339D489-FABC-41DD-B39D-276101667C70}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{CA3EB689-8F09-4026-AA10-B9534C691CE0}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{D433A9D0-8267-40CB-8AD5-24F22FA5373F}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{D565B35E-B787-40FA-95E3-E3562F8FC1A0}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{D89031C2-10DA-4C90-9A62-FCED012BC46B}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{0FA32667-9A8A-4E9C-902F-CA3323180003}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{2A42D13C-D427-4787-821B-CF6973855778}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{3D8478AA-7B88-48A9-8BCB-B85D594411EC}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{452AE416-9A97-44CA-93DA-D0F15C36254F}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{45CDA4F7-594C-49A0-AAD1-8224517FE979}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{4897BBA6-48D9-468C-8EFA-846275D7701B}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{4D8ED2B3-DC62-43EC-ABA3-5B74F046B1BE}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{6B458F62-592F-4B25-8967-E6A350A59328}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{81E852CC-1FD5-4004-8761-79A48B975E29}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{95B6A271-FEB4-4160-B0FF-44394C21C8DC}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{B2CA345D-ADB8-4F5D-AC64-4AB34322F659}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{B9F43021-60D4-42A6-A065-9BA37F38AC47}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{BF921DD3-732A-4A11-933B-A5EA49F2FD2C}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{D83B296A-2FA6-425B-8AE8-A1F33D99FBD6}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{E67D5BC7-7129-493E-9281-F47BDAFACE4F}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{FCC9CDD3-EFFF-11D1-A9F0-00A0244AC403}
Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{4509D3CC-B642-4745-B030-645B79522C6D}
Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{B87F8B63-7274-43FD-87FA-09D3B7496148}
Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{C4BAE205-5E02-4E32-876E-F34B4E2D000C}
Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{EC4085F2-8DB3-45A6-AD0B-CA289F3C5D7E}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{AE805869-2E5C-4ED4-8F7B-F1F7851A4497}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{AE805869-2E5C-4ED4-8F7B-F1F7851A4497}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{FCBCCB87-9224-4B8D-B117-F56D924BEB18}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{FCBCCB87-9224-4B8D-B117-F56D924BEB18}
Key Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\Extensions\{898EA8C8-E7FF-479B-8935-AEC46303B9E5}
Key Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{628F3201-34D0-49C0-BB9A-82A26AEFB291}
Key Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{F25AF245-4A81-40DC-92F9-E9021F207706}
Value Deleted : HKCU\Software\Microsoft\Internet Explorer\Toolbar\WebBrowser [{98279C38-DE4B-4BCF-93C9-8EC26069D6F4}]
Key Deleted : [x64] HKLM\SOFTWARE\Classes\CLSID\{898EA8C8-E7FF-479B-8935-AEC46303B9E5}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\CLSID\{AE805869-2E5C-4ED4-8F7B-F1F7851A4497}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{01221FCC-4BFB-461C-B08C-F6D2DF309921}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{03E2A1F3-4402-4121-8B35-733216D61217}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{0FA32667-9A8A-4E9C-902F-CA3323180003}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{2A42D13C-D427-4787-821B-CF6973855778}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{3D8478AA-7B88-48A9-8BCB-B85D594411EC}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{452AE416-9A97-44CA-93DA-D0F15C36254F}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{45CDA4F7-594C-49A0-AAD1-8224517FE979}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{4897BBA6-48D9-468C-8EFA-846275D7701B}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{4D8ED2B3-DC62-43EC-ABA3-5B74F046B1BE}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{4E92DB5F-AAD9-49D3-8EAB-B40CBE5B1FF7}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{6B458F62-592F-4B25-8967-E6A350A59328}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{81E852CC-1FD5-4004-8761-79A48B975E29}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{95B6A271-FEB4-4160-B0FF-44394C21C8DC}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{9E3B11F6-4179-4603-A71B-A55F4BCB0BEC}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{B2CA345D-ADB8-4F5D-AC64-4AB34322F659}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{B9F43021-60D4-42A6-A065-9BA37F38AC47}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{BF921DD3-732A-4A11-933B-A5EA49F2FD2C}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{C401D2CE-DC27-45C7-BC0C-8E6EA7F085D6}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{D83B296A-2FA6-425B-8AE8-A1F33D99FBD6}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{E67D5BC7-7129-493E-9281-F47BDAFACE4F}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{FCC9CDD3-EFFF-11D1-A9F0-00A0244AC403}
Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{AE805869-2E5C-4ED4-8F7B-F1F7851A4497}
Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{F25AF245-4A81-40DC-92F9-E9021F207706}
Key Deleted : HKLM\Software\AVG Security Toolbar
Key Deleted : [x64] HKLM\SOFTWARE\Tarma Installer

***** [ Browsers ] *****

-\\ Internet Explorer v10.0.9200.16750


-\\ Mozilla Firefox v26.0 (en-US)

[ File : C:\Users\ljciccone\AppData\Roaming\Mozilla\Firefox\Profiles\gu09d4ev.default\prefs.js ]


-\\ Google Chrome v32.0.1700.107

[ File : C:\Users\ljciccone\AppData\Local\Google\Chrome\User Data\Default\preferences ]

Deleted : icon_url

*************************

AdwCleaner[R0].txt - [8157 octets] - [11/02/2014 19:52:47]
AdwCleaner[s0].txt - [8051 octets] - [11/02/2014 19:54:31]

########## EOF - C:\AdwCleaner\AdwCleaner[s0].txt - [8111 octets] ##########
 

Malwarebytes Anti-Malware 1.75.0.1300
www.malwarebytes.org

Database version: v2014.02.12.01

Windows 7 Service Pack 1 x64 NTFS
Internet Explorer 10.0.9200.16750
ljciccone :: LJCICCONE-PC [administrator]

2/11/2014 8:01:30 PM
mbam-log-2014-02-11 (20-01-30).txt

Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 217578
Time elapsed: 23 minute(s), 50 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 0
(No malicious items detected)

(end)
 

 

Again, thanks for your help. Much appreciated!

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Maniac

Maniac

Posted
Posted

Please scan your machine with ESET OnlineScan

  • Hold down Control and click on the following link to open ESET OnlineScan in a new window.

    ESET OnlineScan

  • Click the esetonlinebtn.png button.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
    • Click on esetsmartinstaller_enu.exe to download the ESET Smart Installer.

      Save it to your Desktop.

    • Double click on the esetsmartinstaller_enu.png to download the ESET Smart Installer. icon on your Desktop.
  • Check "YES, I accept the Terms of Use."
  • Click the Start button.
  • Accept any security warnings from your browser.
  • Under Scan Settings, check "Scan Archives" and "Remove found threats"
  • Click Advanced settings and select the following:
    • Scan potentially unwanted applications
    • Scan for potentially unsafe applications
    • Enable Anti-Stealth technology
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, click List Threats
  • Click Export, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  • Click the Back button.
  • Click the Finish button.
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ctousley819

ctousley819

Posted
  • Author
Posted

Here are the results you requested:

 

C:\Program Files (x86)\Dell DataSafe Local Backup\hstart.exe    a variant of Win32/HiddenStart.A potentially unsafe application    deleted - quarantined
C:\Program Files (x86)\Dell DataSafe Local Backup\Components\DSUpdate\hstart.exe    a variant of Win32/HiddenStart.A potentially unsafe application    deleted - quarantined
C:\Program Files (x86)\Dell DataSafe Local Backup\Components\DSUpdate\Backup\DSLUpdate\hstart.exe.bak    a variant of Win32/HiddenStart.A potentially unsafe application    deleted - quarantined
C:\Program Files (x86)\Dell DataSafe Local Backup\Components\DSUpdate\Backup\DSLUpdate\hstart.exe.bk1    a variant of Win32/HiddenStart.A potentially unsafe application    deleted - quarantined
C:\Program Files (x86)\Dell DataSafe Local Backup\Components\DSUpdate\Backup\DSLUpdate\hstart.exe.bk2    a variant of Win32/HiddenStart.A potentially unsafe application    deleted - quarantined
C:\Program Files (x86)\Dell DataSafe Local Backup\Components\DSUpdate\Backup\DSLUpdate\hstart.exe.bk3    a variant of Win32/HiddenStart.A potentially unsafe application    deleted - quarantined
C:\Program Files (x86)\Dell DataSafe Local Backup\Components\DSUpdate\UpdateWorkingDirectory\DSL\hstart.exe    a variant of Win32/HiddenStart.A potentially unsafe application    deleted - quarantined
C:\Program Files (x86)\Dell DataSafe Local Backup\Components\DSUpdate\UpdateWorkingDirectory\DSL\Components\DSUpdate\hstart.exe    a variant of Win32/HiddenStart.A potentially unsafe application    deleted - quarantined
C:\Users\ljciccone\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\FJ36FD4V\yontoosetup[1].exe    multiple threats    cleaned by deleting - quarantined

 

Thanks!
 

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Maniac

Maniac

Posted
Posted

Download TFC to your desktop

  • Open the file and close any other windows.
  • It will close all programs itself when run, make sure to let it run uninterrupted.
  • Click the Start button to begin the process. The program should not take long to finish its job
  • Once its finished it should reboot your machine, if not, do this yourself to ensure a complete clean
How are things now?
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ctousley819

ctousley819

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  • Author
Posted

I did run TFC as you asked. 

 

I would say it is running better, but I am still having problems with Outlook. Outlook freezes when sending / receiving mail. Of course, there are times the pc runs just fine. Then 10 minutes later decides to move at a snails pace. So I am still somewhat at a loss. With that said, it actually is running better so your help is much appreciated.

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Maniac

Maniac

Posted
Posted

Glad is fine now! :)

Step 1

  • Download OTL to your desktop and run it.
  • Click on CleanUp button.
  • You will be asked to reboot the machine to finish the Cleanup process. Choose Yes.
Step 2
  • Double click on AdwCleaner.exe to run the tool.
  • Click on Uninstall
  • Confirm with Yes
Step 3

Please uninstall ESET Online Scanner .

Step 4

Some malware preventions:

users.telenet.be/bluepatchy/miekiemoes/prevention.html

Safe surfing! :)

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AdvancedSetup

AdvancedSetup

Posted
  • Root Admin
Posted

Glad we could help. :)

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

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