AntoineB Posted February 10, 2014 ID:789364 Share Posted February 10, 2014 Hello, since the last update of Malwarebytes (today), I can not connect anymore to the site: www.concertogrosso.fr (I own this domain, and am the webmaster).Thanks for your help to solve the problem.Antoine Link to post Share on other sites More sharing options...
MysteryFCM Posted February 11, 2014 ID:789371 Share Posted February 11, 2014 This isn't an F/P. The IP is blocked due to the presence of exploits. I'm awaiting a reply from the host. Link to post Share on other sites More sharing options...
AntoineB Posted February 11, 2014 Author ID:789565 Share Posted February 11, 2014 Thank you, I will be waiting for the news. In case, I deleted all the files on the server, and reloaded all the site (freshly scanned, and it's clean)... at this time, it did not do anything, access is always blocked. Link to post Share on other sites More sharing options...
AntoineB Posted February 11, 2014 Author ID:789672 Share Posted February 11, 2014 I contacted the server (online.net), they asked "if you could give some details about the exploit, or what is making problem"...Thanks a lot. Link to post Share on other sites More sharing options...
Staff Spud Posted February 11, 2014 Staff ID:789680 Share Posted February 11, 2014 Details woud have already been passed to the host. Not sure if they replied back yet, will ask. Link to post Share on other sites More sharing options...
MysteryFCM Posted February 12, 2014 ID:789973 Share Posted February 12, 2014 Sorry for the delay. Please have the host contact me (they've never replied). I've done a quick spot check after your post mentioning a removal of sites from the server, and whilst some are indeed clean, others are still housing malicious content (e.g. toochattoo.com). Link to post Share on other sites More sharing options...
AntoineB Posted February 13, 2014 Author ID:790806 Share Posted February 13, 2014 I transfer your message to the host immediately... I don't know what to do more !I downloaded all the files from my site to my computer, and checked them... they were all clean ! I don't understand... I have never seen this situation before. (I am not a professional webmaster!). Should I try to delete everything, and resend it again? Or this won't do anything? Maybe it's possible to know what files are infected?Thanks for help. Link to post Share on other sites More sharing options...
AntoineB Posted February 15, 2014 Author ID:791550 Share Posted February 15, 2014 If I understand well, my site is clean (www.concertogrosso.fr) but some other sites on the same server 88.190.253.247 are housing malicious contents, so you blocked the access to all the server, including some clean sites. Is it right?If so, is there any possibility from your side to fix this problem? The host will tell, that the webmasters of infected sites should clean them up... so it can take long time, in case someone don't check his site ! And meanwhile, it makes clean sites unaccessible to all Malwarebytes users... what is very bad for me at this time !Waiting for reply,Thanks. Link to post Share on other sites More sharing options...
Staff Spud Posted February 15, 2014 Staff ID:791556 Share Posted February 15, 2014 If your host has not answered either ours or your request for the abuse to be dealt with or drag their heels constantly, then I suggest you consider moving your site. As for IPs being blocked, this depends on the severity of the threat(s) and how many are hosted. IPs are only blocked when there is sufficient cause to do so. The rest of your request will be looked into. Link to post Share on other sites More sharing options...
AntoineB Posted February 17, 2014 Author ID:792495 Share Posted February 17, 2014 Did you contact them here ? (https://console.online.net/en/account/abuses/search) and precising the domain name (concertogrosso.fr)They replied to all my requests. I just asked them (to be sure) to precise where to contact them !Please tell me if you contacted them at the right address,Thanks a lot. Link to post Share on other sites More sharing options...
Staff Spud Posted February 17, 2014 Staff ID:792516 Share Posted February 17, 2014 The email address used was: abuse@support.dedibox.fr Ask your host to check their inbox. Link to post Share on other sites More sharing options...
AntoineB Posted February 18, 2014 Author ID:793030 Share Posted February 18, 2014 Hello, the host told me again that the only address to contact them is here : https://console.online.net/en/account/abuses/search%C2'>They don't check other addresses !. Could you please recontact them to this new address??Thanks a lot for it ! Link to post Share on other sites More sharing options...
MysteryFCM Posted February 18, 2014 ID:793080 Share Posted February 18, 2014 If that's the case, they need to update their netblock records. Link to post Share on other sites More sharing options...
AntoineB Posted February 22, 2014 Author ID:795054 Share Posted February 22, 2014 Yes, it seems it is the case, I will tell them... I will wait for your reply after communication with them to this new address.Thanks Link to post Share on other sites More sharing options...
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