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There are problems with the computer I have there are two hijackers, safewebballiance.com and mrpccleaner.com and when I search something on google I get a big ad over the search results saying SEARCHDEALS BY INKJET

 

also I know there is something on the computer called search donkey that needs to be removed 

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Hello and welcome to Malwarebytes.

I am MoNsTeReNeRgY22 and I will be assisting you with your computer problem today.

Sorry for the delay.

Please keep these following points in mind.

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  • The fixes that I post are specific to your problem and should only be used on this machine.
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excl.gifLast word of advice before we beginexcl.gif

Please be aware that removing Malware is a potentially hazardous undertaking. I will take care not to knowingly suggest courses of action that might damage your computer. However it is impossible for me to foresee all interactions that may happen between the software on your computer and those we'll use to clear you of infection, and I cannot guarantee the safety of your system. It is possible that we might encounter situations where the only recourse is to re-format and re-install your operating system, or to necessitate you taking your computer to a repair shop.

Because of this, I highly recommend you make sure any important files on your computer are backed up externally.

Now in order for us to continue, please read the Instructions and post the requested logs. Please make sure to copy and paste the logs into your post as opposed to attaching them. We need the information in order to help.

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  • Root Admin

Due to the lack of feedback this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

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I just wanted to post an update that the browser seems to normal as I am new to the forum here. I also to get help on bleepingcomputer and wanted to thank you all for your help.

 

Here is the link on what steps  I went through to get rid of the hijacking. http://www.bleepingcomputer.com/forums/t/523685/hijackers-and-spyware-safeweballiancecom-mrpccleanercom-searchdeals-by-inkjet/

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  • Root Admin

Hello nachobear

 

As you're already being helped by Broni on the Bleepingcomputer site then you don't need to get assistance here.  They will take great care of you there in your topic.

 

I'm going to close your post here now.

 

Best wishes and Broni will take good care of you.

 

Take care

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