Infected virus- computer restarts automatically

[swanusr]

Hi Team

My computer is infected with virus and unable to use it. I have Malware Bytes Pro and Mcaffee anti virus. Below series of events to assist you in assessing the root cause:

1. I was browsing YouTube on IE and after sometime computer became unresponsive and shuts down. Immediately disconnected the internet.

2. Boot into Safe mode n did a system restore. No errors in restore n logged into windows normal mode. Started Malware Bytes, 4-5 minutes of scan and then computer shuts down.

3. Boot into Safe mode n try Malware Bytes again. Computer shuts down.

4. Boot into Safe mode with N/W, 2 minutes of internet to download Combofix. Start this n after sometime, PC shut down.

5. Boot into Normal windows mode, start Combofix n it runs now. It takes 6 hours to complete. After restart, activated internet to run ESET online scanner. As soon as it started, PC freeze and again shut down. During this time, the Combofix icon on desktop, was deleted by itself.

6. Boot into Safe mode. Did a system restore at a Combofix created point. System restarted into normal windows and combo fix icon was back. Shut down the computer normally and didn't do anything.

7. Next booted into Safe mode with N/W and 2 minutes of internet to download TDSS from Kaspersky. Ran the tool, no threats. Now ran Malware Bytes, 20 minutes later PC shuts down.

8. Next booted into Safe mode and started writing this post in a notepad. 25 minutes later even though not connected to internet, PC shut down.

I have taken the dds and attach logs. There is also Combofix log on machine. I am not sure if I will be able to upload while browsing in Safe mode. Combofix only deleted 2 files - 1 tmp and some exe.

Request you to please help to solve this problem. I have gone nuts since 2-3 days

Thanks

Sha

[swanusr]

Hi Team

I wanted to update that at Step no.2, while trying to run Malware bytes, I got an error like PROGRAM ERROR LOAD DATABASE. Then I had started Chameleon to update the database and it was loaded again.

At this time I assume internet was on for that brief amount of time to get back the database.

Awaiting your expert inputs for any next steps. (I do not use any P2P software.)

Thanks

Sha

[swanusr]

Sorry for the title, it should be 'computer shuts down automatically'.

[swanusr]

Hi Team

I just started my computer in Safe mode and wanted to run Malware bytes again. Before doing so, I just checked the quarantine tab n it found Backdoor.Agent.Dc. I immediately choose the delete option, quit malware without running scan and switched off the computer.

Can you please help me as to what should I do next...?

Thanks

Sha

[Andro1d]

Hi swanusr,

Are you still in need of assistance?

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