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Hey guys, I really need some help because I suspect that my laptop has been infected with Malware. My laptop is a Toshiba Satellite C855-S5356 and about 5 to 7 months old. And it seems to me that ever since a few weeks ago, every single time I download something, say its 2GB (which normally take about 1 hour+ to download) it downloads in a few seconds and then when I open it, it says file corrupt or "windows smart screen has protected this PC" I have images below. I've been using my browser, Google Chrome for over a year now and this has never happened. I don't know how it started or when it started but can someone please help so I can get normal downloads again? I've tried using Internet Explorer as well and the same things happen every time. 

 

If someone could please, please help that'd be more than great thanks!

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Hello and welcome Malwarebytes.

I am MoNsTeReNeRgY22 and I will be assisting you with your computer problem today.

Sorry for the delay.

  • If you are a paying customer, you have the privilege to contact the help desk at Consumer Support. If you choose this option to get help, please let me know.
  • In the upper right hand corner of this topic there is a button labeled Follow this topic. Please click this button, make sure Receive notification is checked, and Instantly is selected from the drop down menu. Then click Follow this topic to ensure you are notified when I reply.
  • The fixes that I post are specific to your problem and should only be used on this machine.
  • The process is not instant so I highly recommend you follow my directions until I tell you your machine is clean. An absence of symptoms does not mean that everything is clear.
  • Please do not attach any log files to your replies unless I specifically ask you. Instead please copy and paste the logs into your reply.
  • Please read all of my response through at least once before attempting any of the instructions I give you. I would recommend printing them out, if you can, as you can check off each step as you complete it. If there's anything you don't understand or isn't totally clear, please come back to me for clarification before you proceed.
  • Please click the Post button when you are ready to post.
excl.gifLast word of advice before we beginexcl.gif

Please be aware that removing Malware is a potentially hazardous undertaking. I will take care not to knowingly suggest courses of action that might damage your computer. However it is impossible for me to foresee all interactions that may happen between the software on your computer and those we'll use to clear you of infection, and I cannot guarantee the safety of your system. It is possible that we might encounter situations where the only recourse is to re-format and re-install your operating system, or to necessitate you taking your computer to a repair shop.

Because of this, I highly recommend you make sure any important files on your computer are backed up externally.

Now in order for us to continue, please read the Instructions and post the requested logs. We need the information in order to help.

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Due to the lack of feedback this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

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